1. Expectations of Excellence.
- Author
-
Oxley, G. M. and Oxley, Genevieve B.
- Subjects
EXCELLENCE ,PERFORMANCE standards ,CORPORATE profits ,WORK environment ,ROLE theory ,MANAGEMENT ,EXECUTIVES' attitudes ,EMPLOYEE attitudes ,EXPECTATION (Psychology) ,MOTIVATION (Psychology) - Abstract
The article focuses on the concept of excellence in business and management. It states that utilizing traditional quantitative measures such as net profits and per cent of participation in work markets results in questions about the level of excellence in U.S. businesses. It suggests that excellence of performance is more important than quantity in the global marketplace. It comments on expectations of management in the workplace. It states that the behavior of employees and executives is largely determined by the expectations of people around them, which is a basic tenet of role theory.
- Published
- 1963
- Full Text
- View/download PDF