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In the ever-evolving landscape of technology, one thing remains constant: hype. If you're still catching your breath from the excitement surrounding generative AI (GenAI), brace yourself, because the future waits [...]

During the past few years, there has been a lot of talk about citizen developers, which, in the simplest of terms, means that regular business employees can build their software [...]

In the realm of reminiscence, most of us can recall those iconic 'popular' kids from our school days. They seemed to effortlessly navigate the social strata, exuding charm, wit, and [...]

On a recent long car drive, my daughter randomly brought up the topic of 'third places.' She has a knack for raising obscure intellectual topics; I suspect that her alma [...]

We can't go back in time or re-create the past, but we can tap our past experiences to make better decisions in the present and future. As a community, we [...]

During the last 20 years, mid-September through November has always been a busy time for me. It's the height of the technology conference season. This year, I attended nine different [...]

We live in a world rife with disinformation, which has always been the case. It's a bit different now in that disinformation is propagated and disseminated faster and more widely [...]

Every academic, journalist, lawyer, or, for that matter, industry analyst knows the importance of fact-checking sources. For some, it's a laborious manual task; others outsource the work and rely on [...]

'What does a KM technology stack consist of?' When Norman Mooradian, assistant professor in the School of Information, San Jose State University, recently asked me this great question, it seemed [...]

A sound knowledge management system is much more than an electronic filing system. Good KM depends on human curation, and it is also dependent on human interaction, experience, and collaboration. [...]

You would have to be living under a rock to have missed the hullaballoo these last few months regarding the release of ChatGPT. According to many, it is the most [...]

Over the past few months, my colleague Matt Mullen and I have been taking briefings, researching academic and industry sources, and brainstorming a new area we call 'work intelligence.' It's [...]

It can be hard to explain what I do for a living to friends and family. Run-I ning an industry analyst firm is an odd job for sure; in a [...]

Acouple of years ago, the term 'hyperautomation' was coined by Gartner. It was and remains a catchy term, and Gartner's definition of what it means is pretty solid. To paraphrase, [...]

In our work at Deep Analysis, we use the term 'supply chain thinking' to describe our belief that any business can benefit from observing the concepts and structures of a [...]

It seems only yesterday that cutting-edge technology in the legal sector was defined by souped-up search engines (e-discovery) and document management systems (matter management). Genuine innovation and true high technologies [...]

What do you know about blockchain? Most people know it has something to do with cryptocurrencies such as Bitcoin. More recently, you may have heard about blockchain in relation to [...]

For all the talk of AI moving to center stage in knowledge management, much less is said about the true impact of these new technologies on knowledge workers themselves. The [...]

One of the ongoing debates in the world of RPA (robotic process automation) has to do with terminology. Currently, most RPA tools are referred to as bots; a few years [...]

In July 2021, we undertook an extensive research study for two clients regarding remote and hybrid working. At first, I was a little reluctant to take the project on, as [...]

At times in the past year, it has seemed as if the pendulum was swinging against the use of artificial intelligence. Following the world being wowed at AI-powered technologies winning [...]

Though this column is called Ethical Innovation, it is fair to say that, to date, the focus has been more on innovation than ethics. I was reminded of this recently [...]

One thing for sure in the current world of uncertainty is that the tech sector is growing fast and set for a new dot-com boom. This means there will be [...]

These past few months of lockdown amid the pandemic have had a vast and lasting impact on our lives and work. Although many have suffered and will continue to do [...]

To paraphrase (technically misuse) a line from The Hitchhikers Guide to the Galaxy--'In the beginning intranets were created. This has made a lot of people very angry and been widely [...]

The year 2021 will see KM back in fashion, something I have discussed in previous columns, as the use of machine learning/AI allows us to finally get a grip on [...]

In the predigital era, those who created documents rarely faced the task of filing them; they had secretaries and file clerks to do that work. As electronic documents became the […]

A I is still a hot topic in the world of information management and KM. AI is hard to understand; it is complex and highly technical... but then again, so [...]

The first step in any recovery program is to accept that you are powerless, and that your situation has become unmanageable. At the enterprise level, the explosion of apps, clouds, [...]

Due to ever-falling costs, high-availability data connections, smart mobile devices and the growth of cloud computing, knowledge management and enterprise collaboration in general are undergoing something of a rebirth. Yet [...]

As anyone involved in the world of knowledge management knows, a few years ago the term 'social' hit the marketplace. Social was a term that went hand in hand with [...]

[ILLUSTRATION OMITTED] You know you have an e-mail management problem, but what kind of problem? Defining the exact nature of your problem can be half the battle to finding a [...]

Without doubt, 2007 was an important transitional year for enterprise content management (ECM). We saw the emergence of the MOI vendors--Microsoft (microsoft.com), Oracle (oracle.com) and IBM (ibm.com)--as serious players in [...]

The use of computers to communicate and converse with humans is not new but in the last year or so a couple of things have occurred to bring that technology [...]

The world of information management and in particular that of unstructured data management (in the form of e-mails, word documents, etc) is on the brink of crossing the chasm. Database [...]

KM has had its ups and downs, and the last few years have been particularly tough. Through economically difficult times, undertakings such as KM can seem a luxury, not an [...]

The current swell of interest in records management (RM) comes in the wake of a number of high-profile corporate scandals. But corporate misconduct is not the only driver; the global [...]

The rush to cloud-based software-as-a-service (SaaS) business models by traditional enterprise software companies and startups alike has been revolutionary in both the speed of the shift and the impact it [...]

Challenge 2: Robotic Process Automation (RPA) Though RPA (in the form of screen scraping) has been with us for decades, it's only in the last 5 years that it has morphed into a giant, and heavily funded, technology sector. If their investors are to be believed, and this is the future of process automation technology, the long-standing BPM vendors will be replaced and acquired by the incoming, fast-growth RPA vendors. AI and Automation Bring Opportunities - And Challenges. [Extracted from the article]

As far back as 1999 SAP attempted to offer document management capabilities with R/3. It was also involved in the foundation of Ixos, a company that developed a standard connector […]

The world of KM technology is ever changing and yet, in some ways, never changing. At its heart is the need to manage and extract value from ever growing volumes [...]

When organizations buy knowledge and information management technology, they often do so from trusted and preferred suppliers. On the surface, that approach makes a great deal of sense, but a [...]

When Hugh McKellar (KMWorld editor in chief) collared me at the KMWorld conference in November, and asked if I would like to write a piece on the CMS Watch (cmswatch.com) [...]

I have been in this industry for 20 years now and cannot remember anything coming close to the current anticipation and hype surrounding next year's release of Microsoft (microsoft.com) SharePoint [...]

In the multichannel, customer-driven world in which we live, the pressure to meet ever-increasing information demands has never been more acute or complex. Yet, the birth of the Extensible Markup [...]

It is no exaggeration to say that the content management world was recently rocked by the announcement of a new standard. The standard (or proposed standard to be correct about [...]

In early November 2006, Oracle (oracle.com) announced its intent to acquire Minnesota-based enterprise content management (ECM) vendor Stellent (stellent.com) in an all-cash deal worth $440 million. And in the apparent [...]

We at Ovum (ovum.com) have long nagged about the importance of properly managed digital information, and the need for that message to reach a much wider audience. We intend to [...]

One of the most powerful trends Ovum (ovum.com) has watched emerge over the past 18 months has been the move to handheld technologies. From Palms (palm.com) and BlackBerries (blackberry.com) to [...]