1. Out-of-hours primary care in 26 European countries: an overview of organizational models
- Author
-
Erik Plat, Linda Huibers, Paul Giesen, Marleen Smits, Luca Steeman, and Maike J. M. Uijen
- Subjects
Economic growth ,Practitioner Cooperative ,media_common.quotation_subject ,Primary health care ,Primary care ,Healthcare improvement science Radboud Institute for Health Sciences [Radboudumc 18] ,03 medical and health sciences ,0302 clinical medicine ,Out of hours ,After-Hours Care ,Health care ,Humans ,Medicine ,media_common.cataloged_instance ,Quality (business) ,European Union ,030212 general & internal medicine ,European union ,AcademicSubjects/MED00780 ,practitioner cooperative ,Baseline (configuration management) ,out-of-hours medical care ,media_common ,After hours care ,Primary Health Care ,business.industry ,030503 health policy & services ,Europe ,primary health care ,Cross-Sectional Studies ,Models, Organizational ,Health Service Research ,0305 other medical science ,Family Practice ,business ,organizational models - Abstract
Background Various models exist to organize out-of-hours primary care (OOH-PC). We aimed to provide an up-to-date overview of prevailing organizational models in the European Union (EU), implemented changes over the last decade and future plans. This baseline overview may provide information for countries considering remodelling their OOH-PC system. Methods A cross-sectional web-based questionnaire among 93 key informants from EU countries, Norway and Switzerland. Key informants with expertise in the field of primary health care were invited to participate. Themes in the questionnaire were the existing organizational models for OOH-PC, model characteristics, major organizational changes implemented in the past decade and future plans. Results All 26 included countries had different coexisting OOH-PC models, varying from 3 to 10 models per country. ‘GP cooperative was the dominant model in most countries followed by primary care centre and rota group’. There was a large variation in characteristics between the models, but also within the models, caused by differences between countries and regions. Almost all countries had implemented changes over the past 10 years, mostly concerning the implementation of telephone triage and a change of organizational model by means of upscaling and centralization of OOH-PC. Planned changes varied from fine-tuning the prevailing OOH-PC system to radical nationwide organizational transitions in OOH-PC. Conclusions Different organizational models for OOH-PC exist on international and national level. Compared with a decade ago, more primary care-oriented organizational models are now dominant. There is a trend towards upscaling and centralization; it should be evaluated whether this improves the quality of health care.
- Published
- 2020
- Full Text
- View/download PDF