1. Effect of digitization of medical case files on doctor patient relationship in an Out Patient Department setting of Northern India: A comparative study.
- Author
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Gandhi P., Aravind, Goel, Kapil, Gupta, Madhu, and Singh, Amarjeet
- Subjects
STATISTICS ,SCIENTIFIC observation ,PHYSICIAN-patient relations ,CROSS-sectional method ,MULTIPLE regression analysis ,PATIENT satisfaction ,MEDICAL care ,PRIMARY health care ,COMPARATIVE studies ,MEDICAL records ,QUESTIONNAIRES ,CHI-squared test ,DESCRIPTIVE statistics ,ELECTRONIC health records ,DATA analysis software ,OUTPATIENT services in hospitals - Abstract
Background: Digitization of health records and health delivery processes in health care settings may have an impact on the Patient-Physician communication, wait times, that affect the overall patient satisfaction with the health care services. Aim & Objective: We ascertained the effect of digitization of medical case files on the doctor patient relationship (DPR) domain of patient satisfaction at an urban primary health center in India. Settings and Design: Comparative, cross-sectional study in primary health centres. Methods and Material: The patient satisfaction was compared between the patients attending the Public Health Dispensary (PHD) that uses digitized medical case file system and a Civil Dispensary (CD) which follows the conventional paper based medical records, using a Patient Satisfaction Questionnaire (PSQ). Statistical analysis used: Univariate analysis was done by chi-square test and adjusted analysis was done by multiple linear regression. Results: Patient satisfaction in DPR was found to be similar between the digitized medical case files based and conventional OPD (p=0.453). Significantly higher overall patient satisfaction was reported in the conventional paper based OPD than the digitized OPD (p<0.001). Conclusions: Patient satisfaction towards the doctor-patient relationship (DPR) was similar between paper based OPD and the digitized medical case files based OPD. [ABSTRACT FROM AUTHOR]
- Published
- 2022
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