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We communicate all the time. But do we have impact? Do we influence? When you speak, do people lean in? When they hear you, do others feel impressed, challenged, motivated or inspired? Through tested frameworks and instantly applicable techniques, How to Influence Anyone, Anywhere, Every Time shows you how to use your words and your body language to engage and persuade. With this handbook, you'll learn crucial communication skills for delivering with impact in any professional setting — be it in the boardroom, your next sales meeting or interpersonal interactions. Master how to deliver your message with conviction, confidence and clarity. Globally renowned speaking coaches Colin James and Erica Bagshaw share their proven methodology for wielding influence in any and every context. In How to Influence Anyone, Anywhere, Every Time, they show you how to systematically get and hold people's attention — and use your influence to achieve positive results in your organisation or business. Whether you're working face-to-face, you need to create presence online, or you're crafting a written message, you'll discover the tips you need. Communicate more effectively with a tried-and-trusted process for success, using the 3 Ds: Diagnose: Who is your audience, what is the context and what is your desired outcome? Design: Get the magic 12 steps that make it easy to tailor your next communication to better engage and influence your audience. Deliver: Don't know what to do with your hands? Learn how to master body language, your voice, visual aids and even your energy for a delivery that will captivate, inspire and persuade even the toughest audience. How to Influence Anyone, Anywhere, Every Time is a must-have resource for anyone who needs to present their ideas, gain trust and bring about real change.

A one-stop shop for everything that you need to know about storytelling in business. How often have you had to deliver a pitch, convey a message or empower an audience with only one chance to get it right? Perhaps a job interview, an important sales presentation, or the announcement of major changes within your organization? Have you ever had a powerful idea that was never adopted because your peers didn't recognize its value? Storytelling is mission-critical to the advancement of our careers and our businesses. In the book, you'll learn how to create compelling presentations, write persuasive reports, and convey important messages in meetings with stories that capture the attention of your audiences. The author explains how to convey complex ideas with simplicity, win the acceptance of others, speed up decision-making, and demonstrate your contributions as a thought leader. You'll discover: A proven methodology, based on seven steps, enabling you to build and deliver stories in a structured, reliable and repeatable way. The importance of creating a one-page story blueprint to road-test your story. How the subtle use of emotional triggers will help you to control the reactions of your audience. A rich library of industry examples, from multi-million dollar sales opportunities to strategic change initiatives, the introduction of new business models and the launch of ground-breaking technical ideas. A 23-point checklist to ensure that you are ready for your next storytelling endeavor. Perfect for managers, directors, executives, as well as early career professionals, The Ultimate Guide to Storytelling in Business is a can't-miss resource for generating impact and getting your ideas recognized.

Strak ‘ingestopt'zitten past Patrick van Thiel niet. Hij is en doet veel. Binnen het brede vakgebied van branding, reputatie en de organisatie daarvan is hij strateeg/ consultant, coach/mentor, change manager en deeltijd HBO-docent. Tevens is hij toezichthouder bij (maatschappelijke) organisaties. Hij was en is betrokken bij een scala aan (inter)nationale merken en organisaties: profit, non-profit, corporate en mkb. Hij heeft veel ervaring opgedaan met van boeken over designmanagement, innovatie en branding. Voor professionals in marketing en communicatie verzorgt hij inspirerende lezingen, trainingen en workshops. Volgens een goede vriend combineert Patrick de kennis van een wijze uil met het enthousiasme van een jonge hond. Treffend beschreven. Zijn eigen motto: finding the missing links & connecting the dots. PATRICK VAN THIEL Met de stroming mee Op een toegankelijke manier biedt dit boek marketing- en communicatieprofessionals overzicht en inzicht aan de hand van vijf perspectieven op branding en reputatie. Deze vijf perspectieven (merk- stromingen) zijn: • Positioning-stroming • Penetration-stroming • Purpose-stroming • Peer-to-peer-stroming • Partner-stroming Beknopt wordt beschreven wat de vijf merkstromingen inhouden en vooral ook wat ze betekenen voor zowel de marke- ting- als de communicatiediscipline. Twee disciplines die nauw met elkaar verbonden zijn, maar geregeld naast in plaats van met elkaar werken. Met dit boek als leidraad wordt samenwerken gemakkelijker en leuker. Bovenal gaan de uitkomsten van beide werkzaamheden beter ‘optellen'. Met als resultaat: een sterker merk en een stevigere reputatie. Patrick van Thiel adviseert je om strategisch én pragmatisch gebruik te maken van de vijf merkstromingen en de daarbij horende theorieën en modellen. Een combinatie van (maximaal) twee merkstromingen werkt beter dan het dogmatisch vasthouden aan één stroming.

In today's rapidly evolving business landscape, leaders face unprecedented challenges in navigating complex organizational dynamics, fostering innovation, and driving sustainable growth. Traditional leadership approaches often must address these multifaceted issues, leading to stagnation and missed corporate opportunities. The emerging field of Neuroleadership offers a transformative solution by leveraging cutting-edge insights from neuroscience and psychology to revolutionize leadership practices. Neuroleadership Development and Effective Communication in Modern Business is a comprehensive guide to understanding and implementing Neuroleadership principles, offering a groundbreaking approach to leadership development. By integrating neuroscience fundamentals with practical leadership strategies, this book equips leaders with the tools to enhance emotional intelligence, optimize decision-making processes, and cultivate a culture of innovation and collaboration within their organizations. Through in-depth explorations, readers will understand how the brain functions in leadership roles, learning to leverage neuroplasticity to drive organizational change effectively. With topics ranging from stress management and resilience to ethical leadership considerations, this book provides a holistic framework for leadership excellence in the digital age. Whether you're a seasoned executive, a leadership development professional, or a scholar seeking to explore the frontiers of leadership research, Neuroleadership Development and Effective Communication in Modern Business is your essential companion to mastering the art and science of Neuroleadership.

Foregrounding the vital importance of interpersonal communication and cultural competence in the workplace, this book offers concise, practical strategies for daily communication in a global business environment. The workplace is steadily becoming more diverse, and cultural competence is widely recognized as a key to success, in terms of revenue, profit, market share, and workforce productivity. This and diversity appreciation are the two cornerstones for effective interpersonal communication, facilitating relationship development, improving job satisfaction, commitment, loyalty, and trust, and leading to performance and organizational success. The effectiveness of diversity training sessions and cultural guidebooks can vary – business professionals need a book that presents more than descriptions of culture-bound business practices or prescriptions for valuing diversity. This book is that practical solution, presenting a conceptual model along with tools to put it to work from day one, including cases and examples. With its strategies for reducing diversity miscues, techniques for responding in uncomfortable conversations, and innovative ways to bridge cultural gaps, this book will help current and aspiring leaders across industries build rapport and promote constructive behaviors in a diverse work environment, resulting in organizational success.

Corporate social responsibility (CSR) is an established management focus of today's companies and organizations of different types, scope and size. Communication practices on CSR and sustainability in the media industry, related theoretical concepts, and empirical foundations have not yet been sufficiently explored. This book focuses on a new normative framework of sustainability, bridging the established debate on public value with the current debate on social impact and the social license to operate in the media industry. With a variety of contributions from theory and practice, the book addresses the dual nature of media and media companies, which simultaneously produce economic and cultural goods and thus bear a'double responsibility': on the one hand, for the way they present reality, monitor and criticize economic and political developments, and bring ethical concerns to the public debate. On the other hand, they bear responsibility for their own activities as companies(license to operate). The book is therefore aimed at readers interested in the journalistic perspective and at executives in the media industry.

Business Communication supports the high standard of business communication that is relevant to today's modernized workplace. While staying true to its tradition, the 13th edition vastly streamlines and updates the chapter content and organization, making the text more elegant and usable. The text's foundation is its rhetorical approach, underscoring in each chapter the importance of analyzing each communication situation in terms of audience, purpose, and context. This approach empowers students to shape their messages effectively—no matter the channel. Besides numerous chapter-ending exercises, McGraw Hill's Connect provides exercises that further reinforce the concepts.

Discover how your communication conveys your character -- or who you are as a person -- as you learn to make effective written and oral communication choices in your professional and personal life. Master your own natural, conversational style to earn trust and respect, to differentiate yourself in your career, or to gather funding. This edition addresses today's most important business communication concepts as new self-reflection questions help you develop a deeper understanding of yourself to better communicate and reach personal and professional goals. A new communication model emphasizes character check, audience analysis, message and medium (CAM) within in-person, online or social media communication. Intriguing examples from real companies illustrate principles at work. You also learn to communicate within a team, resolve conflict and maximize the latest communication and collaboration technology tools. MindTap digital tools help you further refine your communication skills.

In the age of digital transformation, effective communication strategies and means in the workplace are essential. Great communicators are the ones who bring solutions, drive change, and motivate and inspire their colleagues. By improving communication skills, it is possible to enhance employee engagement, teamwork, decision-making and interdepartmental communication. People who are good and empowered communicators are also great ambassadors for their place of work. For these reasons, communication skills are the soft skills that employers seek the most in their employees. Effective Communication N6 – empowering the workforce aims to help develop a solid strategy to keep employees informed and engaged; to avoid communication silos and overload; to build interpersonal relations, and to encourage a productive and conducive work environment. Tips are provided on how to promote an open organisational culture of trust and satisfaction, where knowledge sharing and healthy relations are prevalent and the use of various media is facilitated. There are ample timely, concrete and real-life exercises and applications, and examples and illustrations of communication in action. Effective Communication N6 – empowering the workforce is designed to take workplace communication to the next level and can be used by students, employees and those at executive management level.

Die dritte Auflage des deutschsprachigen Standardwerks zur Unternehmenskommunikation zeigt, wie Kommunikation zum wirtschaftlichen Erfolg beiträgt, Handlungsspielräume schafft, Beziehungen aufbaut sowie Reputation und Unternehmenswert steigert. Im Mittelpunkt steht konzeptionelles Wissen, das Vorstand, Geschäftsführung und andere Führungskräfte benötigen, um zielführend mit Kommunikationsabteilungen und Agenturen zusammenzuarbeiten. Darüber hinaus erfahren Kommunikationsverantwortliche, Studierende und Wissenschaftler, wie man Kommunikation managen und Erfolgspotenziale aufbauen kann. Das Handbuch verbindet betriebswirtschaftliches Know-how mit kommunikationswissenschaftlichen Konzepten und Erfahrungen aus der Unternehmenspraxis. Grundbegriffe werden ebenso vermittelt wie neue Erkenntnisse zur digitalen Transformation, Agilität und Internationalisierung, zum Einsatz von Managementtools, Influencer- und CEO-Kommunikation, dem Alignment von Unternehmens- und Kommunikationszielen sowieden Merkmalen exzellenter Kommunikationsabteilungen.

The practical e-guide that gives you the tools to improve your communication in a business environment.Discover how to improve your communication skills by learning to understand your audience, communicate strategically, and discover which delivery approach is right for you. You'll also develop confidence, learn to listen effectively, and give and receive feedback. Essential Managers: Effective Communication gives you a practical how-to approach with step-by-step instructions, tips, checklists and'ask yourself'features showing you how to overcome barriers to communication, choose the right medium for your message, and make an impact. If you want to brush up on or enhance your communication skills, this is the e-guide for you.

Communicating effectively is crucial to improving employee engagement, organizational culture, and performance. Learn how to focus your time and resources to make the most positive difference to your organization and its people. Successful Employee Communications explores how to help organizations work with purpose, be better listeners and connect with employees who have higher expectations and new ways of working. Easy-to-follow frameworks and checklists will help you conduct an internal communication audit, develop and measure a communication plan, work with difficult news and behaviour change, and support leaders to be more effective communicators.Written by leading PR and internal communications experts and packed with new case studies and updated content, this second edition of Successful Employee Communications blends theory and practice, sharing insights and lessons from global organizations including AB InBev, Cambridge University, Reckitt and the Organisation for Economic Co-operation and Development (OECD). It is essential reading for anyone responsible for internal communication, employee engagement, organizational culture or employee experience in the new world of work.

Gesprekken in organisaties Gesprekken in organisaties is hét standaardwerk in Nederland en België over professionele gespreksvoering in organisaties. Het is geschreven voor hbo- en wo-opleidingen die in hun curriculum aandacht besteden aan communicatieve vaardigheden. Het boek bestaat uit drie delen. In het eerste deel worden basisvaardigheden behandeld. Daarbij wordt onderscheid gemaakt tussen luistervaardigheden, zendervaardigheden en regulerende vaardigheden. In het tweede deel komen verschillende soorten tweegesprekken aan bod, zoals interviews, selectie-, sollicitatie-, functionerings-, begeleidings-, loopbaan,- advies-, verkoop- en slechtnieuwsgesprekken. Het derde deel is gewijd aan groepsgesprekken en behandelt onderwerpen als vergaderen, besluitvorming, conflicthantering, onderhandelen en presenteren. Oefeningen bij elk hoofdstuk maken het boek zeer geschikt als basis voor practica professionele gespreksvoering. Gesprekken in organisaties heeft de afgelopen dertig jaar zijn waarde duidelijk bewezen. Het wordt gebruikt bij tientallen opleidingen in het hoger onderwijs. Drs. Y.H. Gramsbergen-Hoogland is persoonlijkheidspsycholoog en heeft ervaring in het opzetten en uitvoeren van trainingen in communicatieve vaardigheden. Zij is mede-auteur van: Conflicten in organisaties, Persoonlijke kwaliteit en Professioneel communiceren. Prof. dr. H.T. van der Molen was decaan van de Erasmus School of Social and Behavioural Sciences en is emeritus-hoogleraar psychologie aan het Instituut voor Psychologie van de Erasmus Universiteit Rotterdam en aan de Faculteit Psychologie van de Open Universiteit. Hij heeft een jarenlange ervaring in opzet, uitvoering en evaluatie van trainingen in professionele vaardigheden. Hij is (co-)auteur van meer dan 40 boeken, waaronder Psychologische gespreksvoering: Een basis voor hulpverlening; Gespreksvoering:Basisvaardigheden en gespreksmodellen; Zelf leren schrijven en Klinische Psychologie: Theorieën en Psychopathologie. Voor zijn werk op het gebied van vaardigheidsonderwijs ontving hij in 2021 een Koninklijke Onderscheiding: Officier in de Orde van Oranje Nassau.

Management communication encompasses a wide range of practices that define modern organizations. Those practices are, in many respects, constituted, formed and contextualized by the use of language. This handbook traces the theoretical modelling of these practices by contemporary research. It explores their linguistic features and performance in specific situations of value creation and in various modes. It is a companion for students and scholars of applied linguistics and organizational communication as well as management and strategy research.

If you read nothing else on communicating effectively, read these definitive articles from Harvard Business Review.The best leaders know how to communicate clearly and persuasively. How do you stack up? HBR's 10 Must Reads on Communication 2-Volume Collection provides enduring ideas and practical advice to help you express your ideas with clarity and impact&#8212no matter what the situation. Bringing together HBR's 10 Must Reads on Communication and HBR's 10 Must Reads on Communication, Vol. 2, this collection includes twenty articles selected by HBR's editors and features the indispensable article'The Necessary Art of Persuasion'by Jay A. Conger.From timeless classics to the latest game-changing ideas from thought leaders Erin Meyer, Robert B. Cialdini, Nick Morgan, Heidi Grant, and more, HBR's 10 Must Reads on Communication 2-Volume Collection will inspire you to:Power your organization through conversationPitch your brilliant idea&#8212successfullyEstablish credibility and connect with your audienceUnlock value throughout your company by asking better questionsAchieve better outcomes in cross-cultural negotiationsCreate smart, effective data visualizationsSpark collaboration, learning, and innovation using digital toolsBuild consensus and win supportHBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.

Is your message getting through? The right communication tactics can motivate your people&#8212and fuel your business.Get more of the ideas you want, from the authors you trust, with HBR's 10 Must Reads on Communication (Vol. 2). We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you get your message across&#8212whether you're speaking face-to-face or connecting with someone across the world.With insights from leading experts including Erin Meyer, Heidi Grant, and Douglas Stone, this book will inspire you to:Power your organization through conversationUnlock value in your organization by asking better questionsImprove your ability to give&#8212and receive&#8212adviceAchieve better outcomes in cross-cultural negotiationsCreate smart, effective data visualizationsSpark collaboration, learning, and innovation using digital toolsThis collection of articles includes:'Leadership Is a Conversation,'by Boris Groysberg and Michael Slind;'The Surprising Power of Questions,'by Alison Wood Brooks and Leslie K. John;'A Second Chance to Make the Right Impression,'by Heidi Grant;'The Art of Giving and Receiving Advice,'by David A. Garvin and Joshua D. Margolis;'Find the Coaching in Criticism,'by Sheila Heen and Douglas Stone;'Visualizations That Really Work,'by Scott Berinato;'What Managers Need to Know About Social Tools,'by Paul Leonardi and Tsedal Neeley;'Be Yourself, But Carefully,'by Lisa Rosh and Lynn Offermann;'How to Preempt Team Conflict,'by Ginka Toegel and Jean-Louis Barsoux;'Getting to Si, Ja, Oui, Hai, and Da,'by Erin Meyer; and'Cultivating Everyday Courage,'by James R. Detert.HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.

This edited book engages with the richly interdisciplinary field of business and professional communication, aiming to reconcile the prescriptive ambitions of the US-centred business communication tradition with the more descriptive approach favoured in discourse studies and applied linguistics. A follow-up to the award-winning book The Ins and Outs of Business and Professional Discourse Research (Palgrave Macmillan, 2016), this volume brings together scholars and their recent work from wide-ranging business and professional settings to engage with the question of what counts as good data. The authors focus on four key themes - authenticity, triangulation, background and relevance - to shine a light on business and professional discourse as essential contextual and intertextual. This book will be of interest to scholars working in applied linguistics, sociolinguistics, and business communication, but also other social scientists interested in a range of perspectives on oral, written and digital language use in workplace settings.

Affectée du même coefficient que les autres épreuves du DCG et revalorisée par la réforme de la filière applicable depuis la rentrée 2019, l'UE 13 Communication professionnelle'est sanctionnée par la soutenance d'un rapport de stage ou d'un rapport portant sur une expérience professionnelle (immersion en entreprise pendant 8 semaines au moins). La soutenance est prolongée par une série de questions-réponses.Indispensable à une offre complète, dans l'esprit de la réforme, cet ouvrage propose :Des conseils sur le choix du stage, la collecte et l'analyse des données, la restitution et l'analyse de l'expérience professionnelleDes exemples concerts de rapports bien structurés et de présentations efficacesDes tests intermédiaires et des applications pas à pas (élaborer une problématique, construire un plan, constituer un dossier documentaire, concevoir un questionnaire et sa grille d'analyse...)Toutes les règles de présentation formelle du rapport de stage, tant à l'oral qu'à l'écritUn véritable entraînement à l'argumentation, en situation, pour convaincre le jury et mettre en avant des compétences professionnelles'

This book is perfect for everyone involved in sales who wants to be a better and more persuasive communicator. It is a practical guide that explain what motivates customers, how to identify the best things to talk about, how to control every pitch, and how to persuade customers to buy from you.

Impactful Communication: Communicate to Conquer is an all-inclusive resource package based on the author's first-hand experience in the field of communication. In today's world of artificial intelligence and social media where organizations demand sharp communication skills, the book carries tools to effectively deal with the conventional and nonconventional aspects of verbal and nonverbal communication in varied situations and with different stakeholders. It discusses the art of communication by evaluating its barriers and the 7 vital Cs of communication. While highlighting the importance of listening, the book explores the challenges of communication in the era of artificial intelligence, and shares insights into maintaining the personal touch of communication in a highly non-personalized world. Impactful Communication is a user-friendly guide with numerous enlightening illustrations for new professionals and managers entering the corporate world.

The classic international bestseller, updated for the hybrid work world, including a new chapter on virtual communication. Excellent communicating skills have always been crucial to success in leadership and management roles—and that's one of the reasons the first edition of this book, Mastering Communication at Work, has been an international bestseller taught at universities and referred to by leading CEOs. In the years since it was first published, it's been the go-to “communication playbook,” helping leaders develop strategic responses and communication tactics with clear, actionable advice. What's changed in the last ten years? Well, nothing—and everything. The fundamentals of effective communication are the same, as are many of the challenges leaders face, generation after generation. You still need to “match your listener's tendency” and “validate,” and you still need to guard against “defensiveness.” What has changed is how some of the fundamentals and challenges are applied and met in today's world—both real and virtual, in remote and on-site working environments. Mastering Communication at Work, 2nd Edition features an essential new chapter on remote team communication along with additional content on equitable leadership and updated case studies. Throughout, you'll find practical, hands-on advice and strategies that can help you reach your potential when preparing for big conversations and important presentations, help you reduce everyday stress and improve your organization's performance at every level.

Today's global markets demand that companies of all sizes look to international markets for potential customers. The successive crises that have taken place in the last decade make the internationalization of companies essential. This situation is further aggravated in the case of SMEs, as surviving only from national markets is becoming increasingly difficult. Indeed, the economic sphere is in constant flux, which demands that companies have a great capacity for adaptation to face the new challenges of an ever more globalized and difficult market. In this context, new forms of business communication are emerging, especially through the web and new technologies. Digital marketing and the dissemination of corporate information have become key processes for the success of companies. It is therefore crucial to research different digital marketing processes and ways of breaking down linguistic and cultural barriers between users from different sociolinguistic contexts. Innovative Perspectives on Corporate Communication in the Global World contains different contributions focused on the description of methods, processes, and tools that can be adopted to achieve corporate internationalization goals. The chapters provide a comprehensive review of the why, what, and how of disseminating corporate information and promoting corporate digital communication into internationalization processes. These strategies can be related to the development of digital tools, the design of new corporate communication strategies, the proposal of new ways of breaking social and linguistic barriers between technology users, or the creation of new methodologies aimed at evaluating the effectiveness of digital marketing strategies. This book is ideal for marketers, managers, executives, entrepreneurs, practitioners, researchers, academicians, and students interested in new corporate communication strategies and their effectiveness.

If you do not understand how communication works, then you may become perplexed and frustrated by interactions in the workplace. However, if you understand how communication works, then you have a good chance of diagnosing and fixing communication problems. Best of all, you can influence and motivate your employees, make better decisions, negotiate more effectively, build better work teams, and accomplish business objectives. This book discusses the various forms of communication.

Develop your leadership communication Communicating with Mastery provides readers with a rich treasure trove of frameworks and tools for leadership communication as developed and taught over the past decade at Stanford's Graduate School of Business. Designed for the business leader on the go, it provides you quick access to helpful approaches to vexing communication problems leaders face today in speaking and writing to various audiences. Projects often fail not because of the vision, but in the articulation of that vision. With the help of this book, you'll learn how to ensure you get the results you desire as a leader and communicator including: Speak with conviction and write with impact Tailor your communication to any goal, setting, or audience Scale your leadership through effective coaching Every time you write or speak, you need to make your words count. And this book shows you how.

NASA, Pixar Animation Studios, and BMW all use the Process Communication Model as a way of training leaders to connect effortlessly with anyone. This book simplifies the complex model to make it easy for anyone to use.Today, more than ever, leaders need a new style of leadership. They are realizing that true transformation happens through meaningful relationships, and discovering that the key to sustainable connections that create possibility and potential is through communication.In Seeing People Through, we take a deep dive into The Process Communication Model (PCM), a behavioral communication model that teaches people how to assess, connect, motivate, and resolve conflict by understanding the personality types that make up a person's whole self, which is the key to leveraging personality diversity.PCM is more than a lens for understanding how people see things differently; it's a deep journey into self-awareness and self-transformation. In this book, new emerging leaders, senior leaders, and seasoned consultants alike will develop a fresh and relevant framework on leadership that is consistent with emerging trends, and they will learn how individual and collective concerns can be reconciled in leadership.NASA, Pixar Animation Studios, and BMW are just some of the companies who have all used PCM as a way to build better relationships through authenticity, trust, agility, and positive influence-and now you can, too!

Stories and storytelling represent powerful creative processes for communication and change across personal, organisational and community contexts. With over 80 activities collected from contributors around the world, The Story Cookbook is one of the most comprehensive collections of story-based activities currently available. The book, organised by menu courses, provides the reader with a treasure trove of activities ranging from elegant relationship-building story techniques to more complex story processes such as quantum storytelling, genre bending and provenance. Designed in an easy-to-follow format, the smorgasbord of storytelling ideas that fill this book provide rich pickings to apply and adapt for all sorts of situations. This enticing resource is a must-read for consultants, facilitators, educators, change makers and leaders interested in working with story and narrative techniques for positive change in individuals, organisations and communities.

This is a guide for anyone who wants to connect better with people in the workplace by speaking clearly and with purpose. It is a result of five years at Charlie Corbett's consultancy, Bullfinch Media, where he helped convince executives that speaking plainly, thoughtfully, and behaving with humanity, is the best way to win business, boost morale and advance careers. It provides carefully detailed wisdom on how to write well, speak publicly and stand out in your job, as well as how to craft compelling communications, make the best of social media and handle the press. The Art of Plain Speaking aims to improve the experience faced by many in the modern workplace, a world where senior management are entirely absent from the shop floor – replaced by indecipherable emails from HR – and where people speak in esoteric corporate riddles, believing that sounding clever is more productive than speaking clearly.

A comprehensive, up-to-date and relevant communication text which engages readers through both a theoretical and an applied lens. Blends technological awareness and ability with basic communication skills and practices. Provides numerous examples as well as video clips. Aimed at students and employees, including those at executive management level. Contents include the following: •Communication principles •Interpersonal relationships •Interviews •Advertising •Meeting procedures and correspondence •Concise communication/short messages •Language usage and editing of written materials •Oral communication

Essential communication skills and competencies for all aspects of the world of work. Designed to foster workplace communication in order to benefit interpersonal relationships, which in turn leads to personal enrichment, greater job satisfaction and increased productivity. It fully covers the syllabus for Communication N5/N6 at technical and vocational education and training colleges. Aimed at managers, personal assistants, professional secretaries and all those studying towards certificates, diplomas or degrees. Contents include the following: •Media communication and advertising •Presentations •Multicultural communication •Language usage in the workplace •Meeting correspondence •Letters and reports •Critical proofreading and editing of auditory, visual and written materials •Events •Conflict and stress