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2007 data from LibQUAL+™ and the ACRL Library Trends and Statistics database were analyzed to determine if there is a statistically significant correlation between library expenditures and usage statistics and library patron satisfaction across 73 universities. The results show that users of larger, better funded libraries have higher expectations for information resource availability, but not higher satisfaction scores. Furthermore, the data show no significant correlation between library usage statistics and user satisfaction. The researchers conclude that the lack of expected correlations could be attributed to limitations in the LibQUAL+™ method of measuring patron satisfaction, or the difficulty of using the quantitative measurements found in ACRL statistics to try and accurately predict user satisfaction. [Copyright &y& Elsevier]

In 2008 the University of Idaho Library conducted an in-depth analysis of our three major electronic book providers. Using spreadsheet and database applications, bibliographic data from our ILS was combined with usage statistics obtained from each platform. This technique produced a master sheet that allowed us to do subject analysis by LC classification, discover e-books that were not cataloged in our OPAC, and identify e-books supplied by more than one provider. The usage statistics show relatively low use across both subject areas and platforms. The discussion includes an analysis of subscription costs and recommendations for the reporting of e-book statistics. [Copyright &y& Elsevier]