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The operating performance index (OPI) was developed by Chen and Yang (J Comput Appl Math 343:737–747, 2018) from the Six Sigma process quality index. The fact that OPIs include unknown parameters means that they must be formulated using estimates based on sample data. Unfortunately, cost and effectiveness considerations in practice have led to sample size limitation and measurement uncertainty. In this study, we sought to enhance testing accuracy and overcome the uncertainties in measurement by applying confidence intervals of OPI to derive a fuzzy number and membership function for OPI. We developed a one-tailed fuzzy test method to determine whether performance reaches the required level. We also developed a two-tailed fuzzy testing method based on two OPIs to serve as a verification model for the effectiveness of improvement measures. Both fuzzy testing methods are proposed based on confidence intervals of the indices to reduce the risk of misjudgment caused by sampling errors and enhance testing accuracy. [ABSTRACT FROM AUTHOR]

This paper proposes an operating performance index (OPI) based directly on the Six Sigma process quality index. We considered the following case: the number of customers arriving at a store follows a Poisson process of rate λ and the sequence of inter-arrival times is an exponential random variable with mean τ , where τ = 1/ λ. In operating performance assessments, using the statistical testing to evaluate the OPI can lower the risk of misjudgment caused by sampling error. A smaller sample size entails a larger sampling error, while a larger sample size entails a smaller sampling error. Thus, using critical value for statistical testing can result in inconsistencies for different sample size. We therefore referred to the one-tailed fuzzy method proposed by Buckley (2005) for the parameters of population distributions and developed a two-tailed fuzzy test for the OPI to assess operating performance. The advantage of this approach is that conventional measurement methods can be used during data collection, and then the confidence interval of the OPI can be used to construct a fuzzy membership function for fuzzy testing. This not only lowers the risk of misjudgment caused by sampling error, but also enhances testing accuracy. [ABSTRACT FROM AUTHOR]

When all of the one-sided specification indices of each quality characteristic reach the requirements of the process quality level, they can ensure that the process capability of the product meets the requirements of the process quality level. This study constructs a fuzzy membership function based on the upper confidence limit of the index, derives the fuzzy critical value, and then labels the fuzzy critical value on the axis of the visualized radar chart as well as connects adjacent critical points to shape a regular polygonal critical region. Next, this study calculates the observed value of the index to estimate and mark it on the axis for forming a visualized fuzzy radar evaluation chart. Obviously, this fuzzy evaluation model not only reduces the testing cost but also makes the quality level quickly meet the requirements of the specifications. Further, the radar chart can reduce the risk of misjudgment attributable to sampling errors and help improve the accuracy of evaluation by a confidence-upper-limit-based fuzzy evaluation model. Therefore, this easy-to-use visualized fuzzy radar evaluation chart is used as an evaluation interface, which has good and convenient management performance to identify and improve critical-to-quality quickly. Improving the quality of the process before the product is completed will also have the advantage of reducing social losses and environmental damage costs. [ABSTRACT FROM AUTHOR]

The quality characteristics with unilateral specifications include the smaller-the-better (STB) and larger-the-better (LTB) quality characteristics. Roundness, verticality, and concentricity are categorized into the STB quality characteristics, while the wire pull and the ball shear of gold wire bonding are categorized into the LTB quality characteristics. In terms of the tolerance, zero and infinity (∞) can be viewed as the target values in line with the STB and LTB quality characteristics, respectively. However, cost and timeliness considerations, or the restrictions of practical technical capabilities in the industry, mean that the process mean is generally far more than 1.5 standard deviations away from the target value. Researchers have accordingly proposed a process quality index conforming to the STB quality characteristics. In this study, we come up with a process quality index conforming to the LTB quality characteristics. We refer to these two types of indices as the unilateral specification process quality indices. These indices and the process yield have a one-to-one mathematical relationship. Besides, the process quality levels can be completely reflected as well. These indices possess unknown parameters. Therefore, sample data are required for calculation. Nevertheless, interval estimates can lower the misjudgment risk resulting from sampling errors more than point estimates can. In addition, considering cost and timeliness in the industry, samples are generally small, which lowers estimation accuracy. In an attempt to increase the accuracy of estimation as well as overcome the uncertainty of measured data, we first derive the confidence interval for unilateral specification process quality indices, and then propose a fuzzy membership function on the basis of the confidence interval to establish the two-tailed fuzzy testing rules for a single indicator. Lastly, we determine whether the process quality has improved. [ABSTRACT FROM AUTHOR]