1. Patient Satisfaction Scores Impact Pediatrician Practice Patterns, Job Satisfaction, and Burnout.
- Author
-
Sas, David J., Absah, Imad, Phelan, Sean M., Joshi, Avni Y., Creo, Ana L., Behl, Supriya, Hanson, Kristine T., and Kumar, Seema
- Subjects
PSYCHOLOGICAL burnout ,WELL-being ,FOREIGN physicians ,ACADEMIC medical centers ,MINORITIES ,CHILDREN'S hospitals ,AGE distribution ,PATIENT satisfaction ,SURVEYS ,SEX distribution ,PSYCHOSOCIAL factors ,PEDIATRICIANS ,JOB satisfaction ,RESEARCH funding ,PHYSICIAN practice patterns ,PHYSICIANS - Abstract
Patient satisfaction (PS) surveying has become a commonly used measure of physician performance, but little is known about the impact on pediatricians. To investigate our hypothesis that PS surveys negatively impact pediatricians, we conducted a survey at an academic children's medical center. Of 155 eligible physicians, 115 responded (response rate 74%). Two-thirds (68%) did not find the PS score report useful and 88% did not feel that PS scores accurately reflect the physician's clinical ability. A third reported ordering tests, medications, or consultations due to pressure for higher PS scores. In addition, one-third agreed that PS surveys contribute to burnout and make it difficult to practice meaningful medicine. Overall, PS score reporting has a negative impact on pediatricians, especially those who are female, BIPOC (Black, Indigenous, and People of color), subspecialists, younger, and attended non-US medical schools. Further investigation into improved methods for providing feedback to pediatric physicians is warranted. [ABSTRACT FROM AUTHOR]
- Published
- 2023
- Full Text
- View/download PDF