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As the Internet of Things (IoT) becomes more and more popular and full-grown, diverse technologies for measurement and collection of business data continually improve as well. Effective data analysis of and applications can be helpful to stores to make smart and quick decisions in a jiffy, so that the percentage of customer satisfaction and in-store shopping can increase to raise the total revenue. Some researchers have suggested that the number of customers who enter a store refers to a Poisson process. Based on previous research, an attribute service performance index was proposed in this paper. This paper reviewed the fuzzy one-tailed testing model of the attribute service performance index and put forward a fuzzy two-tailed testing model of two indices based on the confidence interval to verify whether the improvement had a significant effect. Now that this fuzzy evaluation model is built on the confidence interval of the index, we can diminish the chance of misjudgment caused by sampling error. Its design can incorporate the past data or expert experience. Thus, the evaluation accuracy can be retained in the case of small-sized samples. [ABSTRACT FROM AUTHOR]

Industry 4.0 has fostered innovation in industries around the world. Manufacturing industries in particular are advancing towards smart manufacturing by integrating and applying relevant technologies. The output value of machine tools in Taiwan is among the top of the world and the central region is a key area for this industry chain, which supplies manufacturers in Taiwan and their international downstream customers. To support innovation in this industry, the current study used the Six Sigma quality indices for smaller-the-better, larger-the-better, and nominal-the-best quality characteristics to construct a fuzzy decision-making model. Based on this model, we propose a process quality fuzzy analysis chart (PQFAC) for process quality improvement. Our use of fuzzy decision values to replace lower confidence limits decreases the probability of misjudgment made by sampling errors. The proposed fuzzy model also offers a more accurate assessment of process improvement requirements. We provide a real-world example to demonstrate the applicability of the proposed approach. Machine tool manufacturers can apply the platform and proposed model to evaluate their process capabilities for the vital parts suppliers and downstream customers, determine optimal machine parameter settings for processes with inadequate accuracy or precision, establish more suitable machine repair and maintenance systems, and combine the improvement experiences of customers to create an improvement knowledge base. This will enhance product value and industry competitiveness for the entire machine tool industry chain. [ABSTRACT FROM AUTHOR]

Many corporations purchase components from suppliers, which can reduce operating costs and enable firms to focus their resources on core advantages. Studies have indicated that process quality and manufacturing time performance are two crucial indicators for supplier selection. We used the process quality index and a manufacturing time performance index to create a dual dimensional fuzzy supplier selection model. First, the upper confidence limits of these two indices were derived, and a fuzzy membership function based on these limits was constructed. Based on the fuzzy test rules for process quality and manufacturing time performance, we divided the fuzzy supplier selection matrix into nine evaluation zones. Using the upper confidence limits of these two indices, we created evaluation coordinates and assigned weights based on the location of the coordinates. Then, the total of all the weights was employed to form a supplier selection index for which a higher value means a higher ranking. The use of confidence limits decreased the chance of misjudgment resulting from sampling errors while the fuzzy test rules increased the applicability of the model. Consequently, the proposed model can be used to select suppliers efficiently so as to form partnerships in which corporations and suppliers can grow together. [ABSTRACT FROM AUTHOR]

As the Internet-of-Things matures, technologies for the measurement and collection of production data are also improving. What is needed next is an effective information analysis model to aid in the timely adjustment of manufacturing parameters to optimize production. Production data analysis models must be continuously and properly utilized to monitor and maintain process quality. Improving product quality helps to lengthen service life, decrease scrap and rework, and reduce the social losses caused by malfunctions and maintenance. The Taguchi capability index Cpm can fully reflect the losses and yield of processes and is a convenient and effective tool to evaluate and analyze process data in the industry. As it contains unknown parameters, we derived the upper confidence limit (UCL) of Cpm based on collected production data. Due to the fuzzy uncertainties that are common in measurement data, we then used the UCL of the index to construct a fuzzy membership function and propose a fuzzy testing decision-making model to determine whether processes are in need of improvement. Before the proposed fuzzy test methods became full-fledged, we used the concept of sample size and the rules of statistical testing to explain the motivation underlying those methods. In fact, the sample size influences the risk of misjudgment in UCL, and in practice, sample sizes are rarely large due to cost and time considerations, thereby they produce larger UCL with a corresponding decrease in accuracy and increase in risk of misjudgment. The fuzzy test methods proposed in this study are based on statistical inference, and judgement is aided by expertise, thus are capable of solving the problems associated with larger UCL. Therefore, the theoretical foundation of this fuzzy testing decision-making model is the UCL, it can lower the chance of misjudgment caused by sampling errors and increase evaluation accuracy. [ABSTRACT FROM AUTHOR]