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Purpose As libraries are required to become more accountable and demonstrate that they are meeting performance metrics, an assessment website can be a means for providing data for evidence-based decision making and an important indicator of how a library interacts with its constituents. The purpose of this paper is to share the results of a review of websites of academic libraries from four countries, including the UK, Canada, Australia and the USA.Design/methodology/approach The academic library websites included in the sample were selected from the Canadian Association of Research Libraries, Research Libraries of the United Kingdom, Council of Australian University Libraries, Historically Black College & Universities Library Alliance, Association of Research Libraries and American Indian Higher Education Consortium. The websites were evaluated according to the absence or presence of nine predetermined characteristics related to assessment.Findings It was discovered that “one size does not fit all” and found several innovative ways institutions are listening to their constituents and making improvements to help users succeed in their academic studies, research and creative endeavors.Research limitations/implications Only a sample of academic libraries from each of the four countries were analyzed. Additionally, some of the academic libraries were using password protected intranets unavailable for public access. The influences of institutional history and country-specific practices also became compelling factors during the analysis.Originality/value This paper seeks to broaden the factors for what is thought of as academic library assessment with the addition of qualitative and contextual considerations. [ABSTRACT FROM AUTHOR]

Purpose – The purpose of this paper is to report the findings of a survey designed to: capture the "real world" experiences of people active in project management (PM) in Australia, Canada and the UK; determine the extent to which those involved in the management of projects make use of the methods and techniques that are available; and discover how effective the methods and techniques are felt to be. Design/methodology/approach – A questionnaire comprising 24 questions with a mixture of yes/no, Likert-scale, multiple choice and open questions was developed. These were designed so that the data gathered could be compared with the results of a similar survey conducted in the UK a decade ago. Professional networks and direct e-mails were used to distribute the survey electronically to potential respondents who were actively involved in PM in the three countries. A total of 150 responses are used in the analysis, 50 from each country. Findings – The results show that there are many areas where the experiences, practices and views are similar across all three countries and are comparable to the earlier UK survey. However, as is often the case, it is perhaps the differences that are of most interest and these are commented upon throughout the paper. Originality/value – This paper sheds light on current practice across three countries and presents a useful historical perspective on PM trends in practice and rates of credentialization of those surveyed. It also provides useful quantitative results that can be used to more broadly speculate and make sense of other qualitative studies. [ABSTRACT FROM AUTHOR]