Search

The study focused on advancement of Information Technology and Organizational Performance in Nigerian Tertiary Institutions. Pressure, time wasting, distraction and stress emanating from technological advancement can influence organizational performance which in turn might lead to loss of productivity in an organization. The study adopted co-relational survey design and questionnaire as instrument for data collection. The total population of the study comprised of 3,125 senior non-teaching staff of Federal University of Technology, Owerri, Imo State, Nigeria. The sample size was determined using Taro Yamane formula and calculated as 264. Simple random sampling technique was adopted in the distribution of the survey. Out of 264 questionnaires administered only 211 were filled and returned while the remaining 53 were not utilized for the study. The test result of the research question established that there exists a significant positive relationship between electronic mail and service quality. The researchers recommend management of tertiary institutions to support upskilling of employees through development program on the use of ICT tools. [ABSTRACT FROM AUTHOR]

This study examined the influence of social media on operational performance of Nigerian Postal Service (NIPOST) in Rivers State. The researcher used descriptive survey research design with 5-points Likert structured questionnaire as instrument of data collection from respondents. The population of the study was 38 management level employees of NIPOST offices in Rivers State. In this study, the researcher adopted a census sampling technique to study all the 27 NIPOST offices in Rivers State because the population was small. Findings revealed that majority of the respondents agreed to high extent that social media has influenced the operational performance of NIPOST six commercial business units’ operations. The results also showed respondents to a very high extent agreed that social media has influenced the introduction of new internet-based products and services by NIPOST. Therefore, this research concludes that social media has influenced the operational performance of NIPOST commercial business units’ operations as well as the introduction of new internet-based products and services by NIPOST in Rivers State, Nigeria. [ABSTRACT FROM AUTHOR]

This study investigated the relationship between the multidimensionality of strategic entrepreneurship and operational performance of selected indigenous technical oilfield services firms in Rivers State. The researcher used descriptive research design for the study. Three research objectives, questions and hypotheses were used for the study. The researcher employed a self-developed five-points Likert scale structured survey questionnaire based on the strategic entrepreneurship and operational performance constructs as the instrument for data collection. To answer the research questions and test the research hypotheses, a simple random sampling technique with the support of Taro Yamane was used to determine the sample size which gave rise to a total of 72 indigenous technical oilfield services firms from the population of 88 firms operating in Rivers State. The questionnaire and data integrity tests for reliability, validity and normality were performed in IBM SPSS version 29. The reliability test gave Cronbach’s Alpha test scale of 0.94, Pearson’s r validity test gave 97% valid score of the 30 question items in the questionnaire and the data were not normally distributed based on Shapiro-Wilk’s statistic at 5% level of significance. The results of Ordinal logistic regression analysis and Spearman’s rank order correlation showed positive strong and significant relationships exist between the dimensions of strategic entrepreneurship and measures of operational performance. The study, therefore, concludes that strategic entrepreneurship could be a leverage in gaining strong competitive advantage and sustained improvement in operational performance of indigenous technical oilfield services firms. [ABSTRACT FROM AUTHOR]

The inability to promptly forecast customers demand and meet their expectation might affect how satisfied and loyal they are. Lack of production planning influences negatively service quality. The general objective focused to examined the influence of production planning on service quality in Nigerian retail firms, Shoprite and Everyday Supermarket. The study adopted correlational survey design and questionnaire as instrument for data collection. The total population of the study comprised of 144 employees. Non-probability judgmental sampling technique was adopted in the distribution of the survey. Primary data were collected using structured questionnaire administered by the researcher via face-to-face method. The questionnaire was designed using a five points Likert scale. The data was statistically tested and analysed using Pearson Product Moment Correlation to determine the relationship between the variables. The result showed that production planning variables (aggregate planning and strategic planning) contributes positively to service quality. The researcher recommends companies to adopt the culture of continuous improvement in their production processes in order to boost customer loyalty and delight; Firms are encouraged to improve their services by transitioning from physical to electronic shopping in order to meet with customers need and satisfaction. [ABSTRACT FROM AUTHOR]

Inability of business firms to manage staff motivation, high turnover, offer competitive salaries, and give training and development opportunities can have a significant impact on a company's operational success, thereby limiting its ability to define corporate values and meet planned goals. This study therefore strives to address these issues by investigating the nature of the relationship that exists between employee commitment and organizational capabilities in selected Nigerian Bottling firms in South East, Nigeria. The correlational research studied only 226 respondents using questionnaire administered to the employees using five-point Likert scale. The regression results indicated that employee motivation exerts a significant and positive influence on organizational competitiveness at 5% level of significance (B = 1.011, P = 0.000). The findings also revealed that employee engagement had a significant positive influence on teamwork (B = 0.999, P = 0.000). The correlation result showed a significant positive relationship between employee loyalty and organizational innovativeness (r = 0.996, P = 0.000). Based on the findings of the study, it was recommended that human resource measurement and reward should be based on competency in order to motivate employees to bring out their best for their organization. In addition, business leaders must dedicate time to defining their organizational capabilities. [ABSTRACT FROM AUTHOR]