90 results on '"Quality Perception"'
Search Results
2. THE INFLUENCE OF PERCEPTIONS OF QUALITY AND SOCIAL MEDIA ON BRAND EQUITY OF HONDA MATIC MOTORCYCLES AMONG STUDENTS OF UIN SJECH M. DJAMIL DJAMBEK BUKITTINGGI
- Author
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Rizka Hayatul Husna and Awaluddin Awaluddin
- Subjects
quality perception ,social media ,brand equity ,Business ,HF5001-6182 - Abstract
This research was motivated by the large number of reports about the frames of Honda brand automatic motorbikes being rusty and broken. Various groups, including students, are discussing Honda brand automatic motorbike products because there are many negative reviews regarding the perception of product quality circulating on social media. This type of research is quantitative research with a survey method. The sampling technique used purposive sampling with a sample of 100 respondents who were students at UIN Sjech M. Djamil Djambek Bukittinggi who used Honda automatic motorbikes. Data collection was carried out by distributing questionnaires online via Google Form. Data analysis was carried out with the help of IBM SPSS version 25 software, by conducting research instrument tests, classical assumption tests, multiple linear regression tests and hypothesis tests. The aim of this research is to test and analyze partially and simultaneously the influence of the independent variables perception of quality and social media on the dependent variable brand equity of Honda automatic motorbikes among students at UIN Sjech M. Djamil Djambek Bukittinggi. The results of the research show that the t-test of the perceived quality variable has a calculated t-value (7.584) > t-table (1.98472) with a significance value of 0.000 < 0.05, so partially perceived quality has a positive and significant effect on brand equity. The t-test of the social media variable has a calculated t-value (3.188) > t-table (1.98472) with a significance value of 0.002 < 0.05, so partially social media has a positive and significant effect on brand equity. The F-test of the perceived quality and social media variables has an F-count value (79.980) > F-table (3.09) with a significance value of 0.000 < 0.05, so simultaneously the perceived quality and social media variables have a positive and significant effect on brand equity. Calculation of the coefficient of determination value shows that perceived quality and social media simultaneously influence brand equity by 62.3%
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- 2024
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3. Hemşirelerde Sağlıkta Kalite Algısı: Bir Şehir Hastanesi Örneği.
- Author
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Erdoğan, Banu Cihan, Nabi, Hatice, and Ergen, Filiz Denizli
- Subjects
CROSS-sectional method ,MEDICAL quality control ,PERSONNEL management ,HOSPITAL nursing staff ,STATISTICAL sampling ,QUESTIONNAIRES ,SEX distribution ,DESCRIPTIVE statistics ,ORGANIZATIONAL effectiveness ,NURSES' attitudes ,RESEARCH methodology ,MARITAL status ,PROFESSIONAL employee training ,QUALITY assurance - Abstract
Copyright of Journal of Health & Nursing Management / Sağlık ve Hemşirelik Yönetimi Dergisi is the property of Logos Medical Publishing and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
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- 2024
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- View/download PDF
4. A Study on the Influence of Students’ Expectation on the Quality Satisfaction of Online Courses from the Perspective of Quality Perception
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Ou, Zhipeng, Zhang, Han, Liu, Xia, Filipe, Joaquim, Editorial Board Member, Ghosh, Ashish, Editorial Board Member, Prates, Raquel Oliveira, Editorial Board Member, Zhou, Lizhu, Editorial Board Member, Gan, Jianhou, editor, Pan, Yi, editor, Zhou, Juxiang, editor, Liu, Dong, editor, Song, Xianhua, editor, and Lu, Zeguang, editor
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- 2024
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5. How does frugality influence customer complaints through the mediation of the zone of tolerance? Empirical evidence from Chinese consumers purchasing Shanzhai products
- Author
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Lin, Ming, Tian, Mu, Wang, Yifan, and Shu, Libing
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- 2024
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6. Quality Perception of Spotify's Purchase Intentions in Indonesia.
- Author
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Aprilia, Zee Zee
- Subjects
CONSUMERS ,SKIN care ,AUTONOMY (Psychology) - Abstract
This study investigates the correlation between perceived quality and purchase intention within the domain of music streaming services, focusing on Spotify. Employing a quantitative-descriptive approach, the research utilizes surveys for data collection and employs simple linear analysis to scrutinize the relationship between independent and dependent variables. The results underscore a statistically significant positive influence of perceived quality on purchase intention. The conclusion of this study the better the perception of consumer quality towards Spotify, the higher the consumer's purchase intent. This purchase intent will help Spotify acquire subscription users. The results of this study also show that consumer perception of Spotify subscription prices is still not good. In this case, Spotify should market its low-level plans to improve consumer perception of price. [ABSTRACT FROM AUTHOR]
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- 2024
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7. Exploring the Impact of Visual Perception and Taste Experience on Consumers' Acceptance of Suboptimal Fresh Produce.
- Author
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Elimelech, Efrat, Ert, Eyal, Parag, Yael, and Hochman, Guy
- Abstract
Consumers' tendency to avoid purchasing cosmetically "suboptimal" fruits and vegetables has been widely recognized as a significant contributor to food waste. However, the mechanisms that shape and influence this tendency remain largely unknown. The current study evaluates the impact of visual perception and taste experience on willingness to purchase and quality perceptions of fresh produce, focusing on two types of suboptimality: small size and abnormal shape. The study employed a 3 × 2 between-subjects factorial design in which participants indicated their perceived quality and willingness to purchase suboptimal tomatoes and sweet peppers in three informational conditions: viewing the vegetable picture (no taste), view then taste (participants tasted a slice after viewing the vegetable picture), and taste then view. The results revealed that, as expected, the abnormally shaped vegetable was judged less favorably than the normal one. The small-sized vegetable was judged more favorably than the regular one, in contrast to the current size regulations applied by retailers. Tasting significantly increased people's willingness to purchase the abnormally shaped produce, but had no effect on the willingness to purchase the abnormally sized produce, nor did it impact the perceived quality of the abnormal products. This study highlights consumer bias towards aesthetic qualities and suggests that direct taste experiences can alter perceptions towards accepting visually imperfect produce, thereby contributing to sustainability and food-waste reduction efforts. [ABSTRACT FROM AUTHOR]
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- 2024
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8. THE CRAFT BEER - AN APPRECIATED SUSTAINABLE BEVERAGE.
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Reitano, Matilde, Chinnici, Gaetano, Bracco, Salvatore, Selvaggi, Roberta, and Pecorino, Biagio
- Subjects
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CRAFT beer , *BEER industry , *WILLINGNESS to pay , *CONSUMER attitudes , *CONSUMER preferences , *PRICE levels - Abstract
This study aims to provide an overview of the craft beer industry and consumption in order to identify consumer preferences. More specifically, it aims to identify a target group of consumers and their willingness to pay (WTP) for craft beer and to enrich knowledge about consumer preferences and the product attributes that influence these preferences. Data were collected through a questionnaire completed by 231 participants. To evaluate the WTP for a 0.33 cl craft beer, they were asked to choose from five price levels starting from "> 3 and < 4 euro" with an increase of 1 euro for each interval. To assess the influence of intrinsic and extrinsic characteristics of beer quality on consumer choice, a Likert scale was proposed on: color, transparency, alcohol content, consistency, aroma, bitterness, raw materials, provenance, brand, price, label, market availability. The results of the study reveal that the majority choose to consume craft beer because they believe it is of higher quality and tastes better, which is why they are willing to spend more than on industrial beer. Consumers' preferences regarding craft beer attributes highlighted as most significant: body, aroma, brand and price. No recent studies have examined a model comparing these aspects, so this study could contribute to the development of new knowledges. Moreover, craft beer is more sustainable than the industrial one, so consumers attitude to buy and drink it should be encouraged. [ABSTRACT FROM AUTHOR]
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- 2023
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9. Determinants of satisfaction with imported Asian pears in the US: moderating role of Korea's country image
- Author
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Seo, Sunhee, Kim, Kawon, and Im, Soo Yeon
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- 2023
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10. No worries, eBay: displaying sales level information does not increase consumer price sensitivity
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He, Yongfu, Oppewal, Harmen, Chung, Yuho, and Peng, Ling
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- 2023
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11. Processors' understanding of process quality: a qualitative interview study with employees of organic dairies in Germany and Switzerland
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Borghoff, Lisa Marie, Strassner, Carola, and Herzig, Christian
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- 2023
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12. Examining the Relationship Between Work Alienation and Quality Perception in Nurses
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Şule Kurt, Burcu Genç Köse, and Havva Öztürk
- Subjects
hospital ,nurse ,work alienation ,quality perception ,Nursing ,RT1-120 - Abstract
Aim: This research was conducted to determine the relationship between the work alienation level and quality perceptions of nurses working in the hospital. Method: The population of this descriptive, correlational, and cross-sectional study consisted of 300 nurses working in a training and research hospital in a province of Turkey, and the sample consisted of 134 nurses who volunteered to participate in the study. Results: The nurses' mean score from the work alienation scale was 66.6 (SD=13.6), and their mean score from the quality perception scale was 257.7 (SD=50.6). A moderately negative and significant relationship was found between work alienation and quality perception scores (r=-0.64; p
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- 2023
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13. Digitalization of Public Services and the Services Quality Perception
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Dumitru Goldbach, Mădălina Vișan, Valeria Oana Paraschiv, and Ionel Dumitru
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digitalization ,public services ,services ,quality perception ,Marketing. Distribution of products ,HF5410-5417.5 ,Economics as a science ,HB71-74 - Abstract
The digital era has changed all sides of our life. Citizens expect a greater number of digital services not just in their personal life, but also when interacting with government agencies. Despite its multiple advantages, the digitization of Romania's public sector is still difficult to achieve. Adoption barriers range from privacy concerns and user opposition to individualized ability limitations. To get the most on the positive impacts of digitalization in public services, the crucial first phase is likely to be setting up digital trust. Therefore, public administrations ought to take part in digital trust building to get over current obstacles to digitalizing public services and to build a modern, efficient, and citizen-oriented administration. Another important aspect is the degree of digitization of civil servants, but also the digital education level of citizens, combined with the socio-economic context, access to new technologies and the presence of specific equipment. In this context, I conducted a study in one of the counties of Romania characterized by a low economic level.The majority of research participants (N=323) indicate the use of social networks with a daily frequency, in the current activity, the transfer does not occur. Also, the lack of concern of the local authority to increase the digitization level of civil servants makes the use of modern means of interaction not possible.
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- 2023
14. A scale to measure the perceived quality of mHealth by elderly patients with hypertension in China
- Author
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Minjiang Guo and Lanting Lyu
- Subjects
Hypertension management ,Quality evaluation ,Quality perception ,Mobile health ,Aging population ,Public aspects of medicine ,RA1-1270 - Abstract
Abstract Background The elderly population in China is growing, with hypertension being the most prevalent chronic disease in older adults. Despite the rapid penetration and efficient management effect of mobile health on hypertension healthcare, elderly patients are often less adopted and continue to use mobile health services. Quality perception significantly affects an individual’s satisfaction and continued intention to use mobile health services. The evaluation of the significant factors affecting mobile health quality perception by elderly individuals remains largely unexplored. The aim of this study was to develop and validate an evaluation scale to measure the perceived quality of mobile health applications for hypertension and determine the underlying influencing factors. Methods A cross-sectional survey was conducted between November 2018 and October 2019. A quality evaluation scale with three factors and seven indicators was developed based on the Information Systems Success model. Data was analyzed using structural equations modelling (SEM) and one-way analysis of variance (ANOVA). All tests were two-sided and statistically significant at P 10 years. Elderly patients who regularly visited primary hospitals assessed the information quality 0.13 higher (95% CI -0.08 ~ 0.34; P
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- 2023
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15. Does language shape the mind? Linguistic fluency and perception of service quality
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Kim, Jong Min and Park, Sungjun (Steven)
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- 2023
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16. The effect of type of company doing home delivery during a pandemic on consumers' quality perceptions and behavior
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Movarrei, Reza, Rezaee Vessal, Sara, Rezaee Vessal, Saeedeh, and Aspara, Jaakko
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- 2022
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17. Hemşirelerde İşe Yabancılaşma ile Kalite Algısı Arasındaki İlişkinin İncelenmesi.
- Author
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Kurt, Şule, Köse, Burcu Genç, and Öztürk, Havva
- Subjects
WORK environment ,MEDICAL quality control ,RESEARCH ,NURSES' attitudes ,NURSING ,SOCIAL alienation ,RESEARCH methodology ,CROSS-sectional method ,HOSPITAL nursing staff ,DESCRIPTIVE statistics ,STATISTICAL correlation - Abstract
Copyright of Journal of Health & Nursing Management / Sağlık ve Hemşirelik Yönetimi Dergisi is the property of Logos Medical Publishing and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
- Published
- 2023
- Full Text
- View/download PDF
18. Design and Assessment of Digital Musical Devices Yielding Vibrotactile Feedback.
- Author
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Papetti, Stefano, Järveläinen, Hanna, and Fontana, Federico
- Subjects
DIGITAL technology ,MUSICAL perception ,MUSICAL instruments ,PERCEIVED quality ,PSYCHOLOGICAL feedback ,SELF-expression ,MUSICAL performance - Abstract
Touch has a pivotal importance in determining the expressivity of musical performance for a number of musical instruments. However, most digital musical devices provide no interactive force and/or vibratory feedback to the performer, thus depriving the somatosensory channel of a number of cues. Is the lack of haptic feedback only an aesthetic issue, or does it remove cues essential for digital instrument playing? If so, at which level is the interaction objectively impoverished? What are the effects on musical performance? In this survey article we illustrate our recent research about the use of vibrotactile feedback in three digital instrument interfaces, using tools that we developed over several years and made available to the community in open-source form. These interfaces span a wide range of familiarity and gestural opportunities, enabling us to explore the impact of haptic feedback on different types of digital instruments. We conducted experiments with professional musicians to assess the impact of vibratory cues on both the perceived quality of the instrument and the playing experience, as well as on musical performance. Particular attention was paid to scientific rigor and repeatability of the results, so as to serve as a reference for researchers and practitioners of the musical haptics community. Our results suggest a significant role of vibrotactile feedback in shaping the perception of digital musical instruments, although the effects on musical performance varied depending on the interfaces tested. [ABSTRACT FROM AUTHOR]
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- 2023
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19. AIC Algorithm for a Decision to Choose the Convenience Store Chain: Evidence from Vietnam
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Ngan, Nguyen Thi, Khoi, Huy, Kacprzyk, Janusz, Series Editor, Gomide, Fernando, Advisory Editor, Kaynak, Okyay, Advisory Editor, Liu, Derong, Advisory Editor, Pedrycz, Witold, Advisory Editor, Polycarpou, Marios M., Advisory Editor, Rudas, Imre J., Advisory Editor, Wang, Jun, Advisory Editor, Anh, Ngoc Le, editor, Koh, Seok-Joo, editor, Nguyen, Thi Dieu Linh, editor, Lloret, Jaime, editor, and Nguyen, Thanh Tung, editor
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- 2022
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20. Screw versus cork? New directions on quality perceptions from the perspective of Austrian wine consumers
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König, Bettina, Pfeiffer, Christian, Wieschhoff, Marcus, and Karpova, Elena
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- 2022
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21. A scale to measure the perceived quality of mHealth by elderly patients with hypertension in China.
- Author
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Guo, Minjiang and Lyu, Lanting
- Subjects
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OLDER patients , *PERCEIVED quality , *MOBILE hospitals , *HYPERTENSION , *MOBILE health , *OLDER people - Abstract
Background: The elderly population in China is growing, with hypertension being the most prevalent chronic disease in older adults. Despite the rapid penetration and efficient management effect of mobile health on hypertension healthcare, elderly patients are often less adopted and continue to use mobile health services. Quality perception significantly affects an individual's satisfaction and continued intention to use mobile health services. The evaluation of the significant factors affecting mobile health quality perception by elderly individuals remains largely unexplored. The aim of this study was to develop and validate an evaluation scale to measure the perceived quality of mobile health applications for hypertension and determine the underlying influencing factors. Methods: A cross-sectional survey was conducted between November 2018 and October 2019. A quality evaluation scale with three factors and seven indicators was developed based on the Information Systems Success model. Data was analyzed using structural equations modelling (SEM) and one-way analysis of variance (ANOVA). All tests were two-sided and statistically significant at P < 0.05. Results: The proposed mobile health application quality evaluation scale from the perspective of the elderly was shown to be a hierarchical, multidimensional construct with valid reliability, convergent validity and discriminant validity, which consists of three factors and seven indicators. The SEM results suggested that information quality and service quality had a significant impact on the satisfaction of elderly individual's with mobile health applications for hypertension management. The results also suggest that the elderly individuals had a low evaluation of mobile medical service quality(4.06 ± 0.70), while the score of information quality was the highest, with an average score of 4.36(SD 0.83) out of 5. Male patients were shown to more readily accept mobile health applications, with their perception of system quality being 0.27 higher than female ones (95% CI 0.00 ~ 0.52; P <.05). Patients with 1–5 years hypertension histories assessed the system (95% CI 0.03 ~ 0.63; P <.05), information (95% CI 0.11 ~ 0.65; P <.05), and service quality (95% CI 0.00 ~ 0.47; P <.05) higher than those with hypertension histories > 10 years. Elderly patients who regularly visited primary hospitals assessed the information quality 0.13 higher (95% CI -0.08 ~ 0.34; P <.05) than those visited tertiary hospitals. Conclusions: These findings have significant implications for theoretical and practical research on mobile health application quality evaluation, which will be helpful for policymakers and mobile health providers in improving the context and utilisation of mobile health to include elderly users. More mobile health applications attributes, such as timely information and interactive services that meet the characteristics of elderly patients with different mental and health demands need to be considered. Deeply embedding mobile health into primary health services is recommended to help increase the perceived quality of mobile health, and ensure the continuous use. [ABSTRACT FROM AUTHOR]
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- 2023
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22. THE EFFECT OF COUNTRY IMAGE ON BEHAVIORAL INTENTIONS: PARALLEL MEDIATION EFFECTS OF PRODUCT AND SERVICE QUALITY.
- Author
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İZMİR, Onur, EROGLU-HALL, Elif, and SEVİM, Nurdan
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QUALITY of service ,PRODUCT quality ,COUNTRY of origin (Commerce) ,PERCEIVED quality ,BEHAVIORAL assessment - Abstract
Copyright of Journal of Marketing & Marketing Research / Pazarlama ve Pazarlama Araştırmaları Dergisi is the property of Pazarlama & Pazarlama Arastirmalari Dernegi and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
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- 2023
- Full Text
- View/download PDF
23. The influence of retail facility lighting on shoppers' product perception
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Tešić Dejan, Bogetić Zoran, and Petković Goran
- Subjects
lighting ,lighting colour temperature ,quality perception ,price perception ,retail ,Production management. Operations management ,TS155-194 ,Personnel management. Employment management ,HF5549-5549.5 - Abstract
Background: The subject of the paper is lighting, which represents one of the instruments of shopper marketing. Review of the relevant literature suggests that lighting can have a significant impact on the appearance of the observed product. Purpose: The aim of this paper is to evaluate whether lighting in a retail facility affects the behaviour of shoppers on the Serbian market. Study design/methodology/approach: Data for testing hypotheses were collected from the sample on the market of Serbia. In order to collect data, an online experiment was conducted. Data were processed using repeated measures one-factor analysis of variance. Findings/conclusions: Based on the research results the conclusion is that different treatments of lighting colour and temperature affect the shoppers' perception of the quality of the observed product, but do not affect shoppers' price perception of the observed product on the Serbian market. Limitations/future research: Limitations of this research are: research on the basis of one characteristics of lighting, online research, one subject of observation, number of treatments, light source and influence of the device screen characteristics. Future research should include: research in more realistic conditions, usage of various stimulus and sources of artificial lighting and identification of the device by which the respondent accessed the questionnaire with the aim of comparison of the obtained results.
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- 2022
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24. A citizen-centric approach to understand the effectiveness of e-government web portals: Empirical evidence from India.
- Author
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Singh, Sumanjeet, Kumar, Vimal, Paliwal, Minakshi, Verma, Pratima, and Rajak, Binod
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WEB portals , *INTERNET in public administration , *CITIZEN satisfaction , *CONFIRMATORY factor analysis , *MULTIPLE regression analysis - Abstract
A citizen-centric approach was used to understand the effectiveness of e-government web portals in India. So, the study aims to find the factors of e-government (i.e., information clarity and appropriateness, relevance & usefulness, information accuracy & completeness, system security, users' privacy, system stability, and interactive services) and their influence on citizen perception, citizen satisfaction, and users' intention. Since the e-government web portal is for the citizen of a country and random sampling is more appropriate. So, our study did the same with a modified scale. The confirmatory factor analysis (CFA) model was applied to show model fit and multiple regression analysis was employed to analyze the final data. The results revealed that the factors of e-government positively impact quality perception, citizen satisfaction, and Users' intention toward e-government. Further, data analysis has enough evidence to say e-government quality perception and citizen satisfaction mediate the relationship between factors of e-government and Users' intention. This investigation outlines how the government designs its e-government portal to enhance citizen satisfaction, citizen perception in terms of e-government quality, and users' intentions. [ABSTRACT FROM AUTHOR]
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- 2022
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25. Research on Strawberry Cold Chain Transportation Quality Perception Method Based on BP Neural Network.
- Author
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Qiao, Jiping, Guo, Meicen, Wu, Yuan, Gao, Jin, and Yue, Zichen
- Subjects
STRAWBERRIES ,SENSORY perception ,BACK propagation ,ENVIRONMENTAL quality ,COMMODITY chains ,CARBON dioxide - Abstract
Post-harvest strawberries are hard to store and can easily rot during cold chain transportation (CCT). This leads to considerable economic losses. This paper proposes a strawberry quality perception method used in CCT, based on the correlation between environmental parameters and strawberry quality parameters. The proposed method constructs a shelf-life prediction model based on a back propagation (BP) neural network, using four kinds of environmental parameters, including temperature, humidity, oxygen, and carbon dioxide, to perceive the quality of post-harvest strawberries, and builds a cold chain transportation quality perception system (CCT-QPS) with the help of LabVIEW software for monitoring the cold chain environment and commodity quality constantly. The results showed that the proposed method could precisely predict the remaining shelf-life of post-harvest strawberries. In addition, the proposed system could reflect the vehicle operation in real time, such as commodity quality and the internal environment of transport carriages. Moreover, the quality perception approach can inform decision making for managers and effectively improve the related regulatory measures in the strawberry supply chain. [ABSTRACT FROM AUTHOR]
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- 2022
- Full Text
- View/download PDF
26. A study on the effect of imbalanced data in tourism recommendation models
- Author
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Fernández-Muñoz, Juan José, Moguerza, Javier M., Martín-Duque, Clara, Gómez-Bruna, Diana, Gómez Bruna, Diana, Martín Duque, Clara, Fernández-Muñoz, Juan José, Moguerza, Javier M., Martín-Duque, Clara, Gómez-Bruna, Diana, Gómez Bruna, Diana, and Martín Duque, Clara
- Abstract
Purpose – This paper aims to study the effect of imbalanced data in tourism quality models. It is demonstrated that this imbalance strongly affects the accuracy of tourism prediction models for hotel recommendation. Design/methodology/approach – A questionnaire was used to survey 83,740 clients from hotels between five and two or less stars using a binary logistic model. The data correspond to a sample of 87 hotels from all around the world (120 countries fromAmerica, Africa, Asia, Europe and Australia). Findings – The results of the study suggest that the imbalance in the data affects the prediction accuracy of the models used, especially to the prediction provided by unsatisfied clients, tending to consider them as satisfied customers. Practical implications – In this sense, special attention should be given to unsatisfied clients or, at least, some safeguards to prevent the effect of the imbalance of data should be included in the models. Social implications – In the tourism industry, the strong imbalance between satisfied and unsatisfied customers produces misleading prediction results. This fact could have effects on the quality policy of hoteliers. Originality/value – In this work, focusing on tourism data, it is shown that this imbalance strongly affects the prediction accuracy of the models used, especially to the prediction of the recommendation provided by unsatisfied customers, tending to consider them as satisfied customers; a methodological approach based on the balance of the data set used to build the models is proposed to improve the accuracy of the prediction for unsatisfied customers provided by traditional services quality models., Depto. de Ciencia Política y de la Administración, Depto. de Organización de Empresas, Fac. de Comercio y Turismo, TRUE, pub
- Published
- 2024
27. Design and Assessment of Digital Musical Devices Yielding Vibrotactile Feedback
- Author
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Stefano Papetti, Hanna Järveläinen, and Federico Fontana
- Subjects
vibration ,musical instrument ,digital musical interface ,quality perception ,performance assessment ,musical practice ,Arts in general ,NX1-820 - Abstract
Touch has a pivotal importance in determining the expressivity of musical performance for a number of musical instruments. However, most digital musical devices provide no interactive force and/or vibratory feedback to the performer, thus depriving the somatosensory channel of a number of cues. Is the lack of haptic feedback only an aesthetic issue, or does it remove cues essential for digital instrument playing? If so, at which level is the interaction objectively impoverished? What are the effects on musical performance? In this survey article we illustrate our recent research about the use of vibrotactile feedback in three digital instrument interfaces, using tools that we developed over several years and made available to the community in open-source form. These interfaces span a wide range of familiarity and gestural opportunities, enabling us to explore the impact of haptic feedback on different types of digital instruments. We conducted experiments with professional musicians to assess the impact of vibratory cues on both the perceived quality of the instrument and the playing experience, as well as on musical performance. Particular attention was paid to scientific rigor and repeatability of the results, so as to serve as a reference for researchers and practitioners of the musical haptics community. Our results suggest a significant role of vibrotactile feedback in shaping the perception of digital musical instruments, although the effects on musical performance varied depending on the interfaces tested.
- Published
- 2023
- Full Text
- View/download PDF
28. How Perception of Quality and Brand Awareness Influence Brand Equity in Motorcycle Manufacture in Indonesia with Brand Image as Intervening Variable.
- Author
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Koagouw, Gracia Gabriella, Nurjanah, Siti, and Tannady, Hendy
- Subjects
BRAND awareness ,BRAND equity ,BRAND image ,CONSUMERS - Abstract
The high demand for transportation equipment that continues to increase makes the automotive industry, especially Yamaha motorcycles, continue to grow rapidly and are in demand by consumers, so manufacturers are competing to attract as many consumers as possible. The aim of this research is to determine and analyze the role of perceived quality and brand awareness on brand image which has an impact on brand equity of PT. Yamaha Indonesia Motor Mfg using a quantitative descriptive approach. The data in the study were obtained from 175 respondents who are consumers of PT. Yamaha Motor Indonesia Mfg. Analysis of the data in this study using multiple linear regression and path analysis. The first stage in this research is to test the validity of each variable's questions along with their reliability. The second stage examines the relationship between variables, namely perceived quality, brand awareness, brand image and brand equity. The results of this study state that the perceived quality variable affects brand image, brand awareness affects brand image, perceived quality affects brand imagebrand equity, brand awareness affect brand equity and brand image affect brand equity PT. Yamaha Motor Indonesia Mfg. [ABSTRACT FROM AUTHOR]
- Published
- 2022
29. Visual design elements of product packaging: Implications for consumers' emotions, perceptions of quality, and price.
- Author
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Chitturi, Ravindra, Londoño, Juan C., and Henriquez, Maria Cecilia
- Subjects
- *
PACKAGING , *PRODUCT design , *SENSORY perception , *BOTTLED water , *CONSUMER preferences , *RED , *EMOTIONS - Abstract
This study used three progressive experiments to isolate two dimensions of bottled water packaging: cap color and bottle shape. The objective of the first experiment was to test how the color of the bottle cap can change consumer preference. We evaluated four cylindrical bottles with different color caps (red, black, blue, and white). Results show that using a blue cap generates substantial positive changes in preference. The goal of the second experiment was to isolate the effect of bottle shape. Of the three bottle forms (cylindrical, squared, and anthropomorphic), the anthropomorphic was preferred. Results show that using a blue cap or an anthropomorphic shape improves preference and quality perceptions. A third experiment compared four price gaps (same price, 5%, 10%, and 20%) for the best versus worst shape and/color combination. In general, increasing the price of the bottle with the best color and shape decreases the choice preference. However, a 20% price increase improves the quality perception and inverts this trend. These results give product designers and marketing managers insights on how use color and shape to gain consumer preference. [ABSTRACT FROM AUTHOR]
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- 2022
- Full Text
- View/download PDF
30. Chemosensory analysis of emotional wines: Merging of explicit and implicit methods to measure emotions aroused by red wines.
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Tonacci, Alessandro, Scalzini, Giulia, Díaz-Guerrero, Pierina, Sanmartin, Chiara, Taglieri, Isabella, Ferroni, Giuseppe, Flamini, Guido, Odello, Luigi, Billeci, Lucia, and Venturi, Francesca
- Subjects
- *
ROSE wines , *RED wines , *EMOTIONS , *AUTONOMIC nervous system , *WINES , *WINE tasting - Abstract
[Display omitted] • Wine is a cultural product capable of arousing emotions. • Innovative method to measure emotions aroused by red wine. • Good correlation among emotions and quantitative and hedonic sensory attributes. • Some aromatic molecules as markers of positive or negative emotional reactions. • ANS differences verified by ECG features, related to explicit sensory patterns. Wine is a cultural product capable of arousing emotions. Measuring emotions and figuring out how much they could influence preferences or purchase decisions of consumers is a new trend in sensory and consumer research. However, the complexity of feelings makes the measure of emotions extremely challenging. Thus, a comprehensive understanding of emotions related to sensory stimuli in wine tasting is still missing. The purpose of the study is to evaluate the emotional power of tasting red wines using a multidisciplinary approach, combining sensory analysis performed by trained panelists, implicit and explicit measurements of emotions and chemical analysis of the wines tasted. Various red wines, renowned for their high polyphenol content and expected to exhibit rich texture, mouthfeel, and aging potential, have been utilized to this extent. The results obtained showed that the emotions measured were well-correlated with quantitative and hedonic attributes obtained using classic sensory analysis. Some aromatic molecules can be identified as markers capable of eliciting positive and negative emotional reactions. While increasing literature in the topic is recently available, our study appears to be the first highlighting the presence of autonomic nervous system (ANS) differences verified by means of electrocardiogram (ECG) features, related to explicit and complete sensory patterns, in response to sensory stimuli related to emotional wine, with higher sympathetic values at extrema and vagal increase in the presence of neutral sensory compounds. [ABSTRACT FROM AUTHOR]
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- 2024
- Full Text
- View/download PDF
31. Production values as program quality signals in Spanish linear TV: A comparison of two periods.
- Author
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Camussetti, David Kimber and Guerrero-Pérez, Enrique
- Subjects
- *
TELEVISION programs , *SATISFACTION , *TELEVISION broadcasting , *TELEVISION advertising , *CONSUMERS , *SPANISH language , *REGRESSION analysis , *VIDEO on demand , *TELEVISION , *DIGITAL technology - Abstract
Technology disruption, digitalization and media convergence have triggered a profound crisis in the television industry. In this context, quality is an essential strategic element for success, especially when consumers have learned through their experience with VOD, becoming more demanding and less loyal customers. Then, has the importance of quality signals changed with the emergence of new online alternatives? And the quality perception among viewers? Our research explores four production values (the host, content, the set, and technical quality) as TV program quality signals and their effect on the quality perception of entertainment programs of Spanish broadcasters. We compare two years: 2012 and 2016, a period during which the Spanish television market changed due to appearance of OTT services. Using t-tests and regression models, we establish that the importance of quality signals varied over this period, with content proving more important and the set less so in 2016 as compared with 2012. Additionally, in 2016, the results show that the quality perception of linear TV entertainment programs depended more on subjective elements such as liking and satisfaction than on objective elements, as it was in 2012. Finally, our findings are discussed, and some managerial implications and future research are suggested. [ABSTRACT FROM AUTHOR]
- Published
- 2022
- Full Text
- View/download PDF
32. Quality of experience of 360 video – subjective and eye-tracking assessment of encoding and freezing distortions.
- Author
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van Kasteren, Anouk, Brunnström, Kjell, Hedlund, John, and Snijders, Chris
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VIDEOS ,VIDEO coding ,EYE tracking ,STREAMING video & television ,HEAD-mounted displays ,FREEZING ,SIMULATOR sickness ,INDIVIDUAL differences - Abstract
The research domain on the Quality of Experience (QoE) of 2D video streaming has been well established. However, a new video format is emerging and gaining popularity and availability: VR 360-degree video. The processing and transmission of 360-degree videos brings along new challenges such as large bandwidth requirements and the occurrence of different distortions. The viewing experience is also substantially different from 2D video, it offers more interactive freedom on the viewing angle but can also be more demanding and cause cybersickness. The first goal of this article is to complement earlier research by Tran, et al. (2017) [39] testing the effects of quality degradation, freezing, and content on the QoE of 360-videos. The second goal is to test the contribution of visual attention as an influence factor in the QoE assessment. Data was gathered through subjective tests where participants watched degraded versions of 360-videos through a Head-Mounted Display with integrated eye-tracking sensors. After each video they answered questions regarding their quality perception, experience, perceptual load, and cybersickness. Our results showed that the participants rated the overall QoE rather low, and the ratings decreased with added degradations and freezing events. Cyber sickness was found not to be an issue. The effects of the manipulations on visual attention were minimal. Attention was mainly directed by content, but also by surprising elements. The addition of eye-tracking metrics did not further explain individual differences in subjective ratings. Nevertheless, it was found that looking at moving objects increased the negative effect of freezing events and made participants less sensitive to quality distortions. More research is needed to conclude whether visual attention is an influence factor on the QoE in 360-video. [ABSTRACT FROM AUTHOR]
- Published
- 2022
- Full Text
- View/download PDF
33. Tasting experiences on local apple cultivars with blind and sighted consumers.
- Author
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Bartolini, S. and Carlotti, C.
- Subjects
BLIND experiment ,FRUIT ,TASTE ,CULTIVARS - Abstract
Consumers increasingly address their attention to healthy fruits produced under organic agricultural managements. However, such produce may be less appealing in appearance influencing the purchase decisions of consumers. This research had the purpose to determine on three Italian local apple cultivars (Casciana, Rosa, Ruggine) the sensory appreciation of fruit through experiments conducted with blind (BC) and sighted (SC) consumers. The appreciation of apples differed between consumers with different visual ability. This aspect mainly concerned cvs Casciana and Rosa with contrasting fruit appearance traits. The BCs were inclined to better evaluate Casciana apples characterised by less attractive fruits. Conversely, the visual factor could have influenced the SCs' judgment, as they appreciated Rosa more by the best outer traits of fruits. Intriguing responses were obtained when SCs were blindfolded. [ABSTRACT FROM AUTHOR]
- Published
- 2022
- Full Text
- View/download PDF
34. CONSUMER PERCEPTION OF QUALITY OF CLOTHING PRODUCTS: A LESSON FOR THE BUSINESS SECTOR ARISING FROM CZECH EVIDENCE.
- Author
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Hinčica, V., Svobodová, A., and Řezanková, H.
- Subjects
PRIVATE sector ,PRODUCT quality ,CZECHS ,BUSINESS names ,CONSUMER preferences ,PERCEIVED quality ,CLOTHING industry - Abstract
The paper assesses the perception of clothing products' quality using two independent samples of Czech respondents answering a questionnaire. It fills the current research gap in revealing how the quality of clothing products is currently perceived by different sociodemographic groups and whether other factors neglected previously (e.g., type of store, store's trade name, etc.) contribute to the perceived garment quality. The results show that age plays an important role in assessing some of the parameters by which people define whether garments are quality garments. This demographic criterion also influences the intensity of quality consideration when people buy a product, but no statistically significant dependence was found for the intensity of quality consideration when people buy a clothing product. These and other papers' results may help companies in the clothing industry, and the related sectors better comprehend how different categories of people determine garment quality. Implications for Central European audience: Businesses active in the apparel and fashion industries may better understand the current preferences of Czech customers regarding their clothing quality perceptions. The results could also be useful for managers in other countries of the Central-European region. [ABSTRACT FROM AUTHOR]
- Published
- 2022
- Full Text
- View/download PDF
35. Production values as program quality signals in Spanish linear TV: A comparison of two periods
- Author
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David Kimber-Camussetti and Enrique Guerrero-Pérez
- Subjects
Production values ,quality perception ,new media ,entertainment programs ,television ,Communication. Mass media ,P87-96 ,Advertising ,HF5801-6182 - Abstract
Technology disruption, digitalization and media convergence have triggered a profound crisis in the television industry. In this context, quality is an essential strategic element for success, especially when consumers have learned through their experience with VOD, becoming more demanding and less loyal customers. Then, has the importance of quality signals changed with the emergence of new online alternatives? And the quality perception among viewers? Our research explores four production values (the host, content, the set, and technical quality) as TV program quality signals and their effect on the quality perception of entertainment programs of Spanish broadcasters. We compare two years: 2012 and 2016, a period during which the Spanish television market changed due to appearance of OTT services. Using t-tests and regression models, we establish that the importance of quality signals varied over this period, with content proving more important and the set less so in 2016 as compared with 2012. Additionally, in 2016, the results show that the quality perception of linear TV entertainment programs depended more on subjective elements such as liking and satisfaction than on objective elements, as it was in 2012. Finally, our findings are discussed, and some managerial implications and future research are suggested.
- Published
- 2022
- Full Text
- View/download PDF
36. Developers talking about code quality
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Börstler, Jürgen, Bennin, Kwabena E., Hooshangi, Sara, Jeuring, Johan, Keuning, Hieke, Kleiner, Carsten, MacKellar, Bonnie, Duran, Rodrigo, Störrle, Harald, Toll, Daniel, and van Assema, Jelle
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- 2023
- Full Text
- View/download PDF
37. Listeners' perception of the quality of simultaneous interpreting and perceived dependence on simultaneous interpreting.
- Author
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Cheung, Andrew K. F.
- Subjects
- *
RUSSIAN language , *ONLINE education , *PERCEIVED quality , *INDIVIDUAL needs - Abstract
With the rise of the use of English as a lingua franca (ELF), the number of conference speakers and attendees who use English is increasing. Simultaneous interpreting (SI) into and from English may be provided at conferences to meet the needs of individuals with differing levels of English ability. This paper reports on the findings obtained from two sets of experiments that explored the link between listeners' perceived dependence on SI and their perceptions of its quality. The first set of experiments was conducted onsite and the second using a remote simultaneous interpreting (RSI) setting. Native Hong Kong Cantonese-speaking participants were divided into two groups: one with Russian as the source language (SL) (Russian group) and the other with English as the SL (English group). Both groups listened to the same prerecorded simultaneous interpretation into Cantonese performed by a non-native interpreter. In the onsite setting, the Russian group perceived the non-native-accented interpretation more favorably than the English group did. This suggests that in onsite settings, perceived dependence on SI may be associated with perceptions of its quality; the greater the perceived dependence on SI, the higher the perceived SI quality. However, no significant differences were found between the two groups in the RSI setting. Factors such as the inaudible SL in the background, similar levels of perceived dependence, negative feelings about online learning and tensions in the state-society relationship may contribute to the similar quality perception ratings across the two RSI groups. [ABSTRACT FROM AUTHOR]
- Published
- 2022
- Full Text
- View/download PDF
38. Ensuring the quality of meat in cold chain logistics: A comprehensive review.
- Author
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Ren, Qing-Shan, Fang, Kui, Yang, Xin-Ting, and Han, Jia-Wei
- Subjects
- *
MEAT quality , *MEAT packaging , *PACKAGING materials , *FOODBORNE diseases , *LOGISTICS , *MEAT - Abstract
Meat packaging and intelligent evaluation and monitoring of key parameters not only are important technologies to ensure meat quality and safety but also form the key foundation for optimizing packaging materials and improving the efficiency of cold chain operations. In recent years, numerous studies have focused on comprehensive (or multi-functional) packaging materials, multiple parameter evaluation methods, quality intelligent monitoring technology, and optimization of the control of various links in cold chain logistics (CCL). Such research has significant practical application value for extending meat shelf-life and reducing the risk of foodborne diseases. This paper reviews the current research status, existing problems, and future evolution of CCL by focusing on meat packaging, meat quality evaluation and monitoring, and meat quality prediction and control. We also elaborate in detail the challenges faced in researching these topics and discuss the focal points of future research aiming to improve the quality and efficiency of CCL. Packaging material optimization and dynamic quality perception are vital for achieving meat quality and safety over the entire CCL and demand the digital and intelligent development of the meat cold chain. A key finding of this review is that the comprehensive (or composite) packaging and intelligent quality assessment and monitoring are important forces promoting the transformation of traditional meat CCL to smart, green, and efficient CLL involving the intelligent management and control of all links therein. • A comprehensive review is presented on meat-quality maintenance. • Nanotechnology may become a potential avenue for achieving integrated packaging. • The integrity of cold chain logistics (CCL) is rarely maintained in today's commercial food supply chain. • Shelf-life prediction is key to improve meat quality, decision-making, and control. • Future CCL must balance development between economic, environmental, and social benefits. [ABSTRACT FROM AUTHOR]
- Published
- 2022
- Full Text
- View/download PDF
39. The perceived quality of wooden building materials—A systematic literature review and future research agenda.
- Subjects
CONSTRUCTION materials ,PERCEIVED quality ,CONSUMER behavior ,SCIENCE databases ,WOOD products - Abstract
In order to develop strategies for sustainable practices and to enhance the replacement of non‐renewable materials with sustainable alternatives such as wood, it is essential to recognize the variables affecting consumers' quality perceptions. Despite this, there is still limited knowledge about the perceived quality of wooden building materials. Wood industry studies have to date approached quality mainly by investigating quality indicators related to the product or supplier, while overlooking the effects of the consumer characteristics on the quality perception process. The purpose of this study is to fill this gap by implementing a systematic literature review of peer‐reviewed articles published in international scientific journals during the 2000s using the "Scientific Procedures and Rationales for Systematic Literature Reviews" (SPAR‐4‐SLR) protocol. Literature searches are implemented in two scientific databases (ISI Web of Knowledge and Scopus) to gather the material to be analyzed according to two organizing frameworks (i.e., the TCCM framework and the Model of the Quality Perception Process). The results suggest that the perceived quality of wooden building materials is affected by different quality cues and attributes of wood (i.e., sensory, social, economic, technical, and sustainability properties). Furthermore, different personal variables (consumers' socio‐demographic and psychographic characteristics) and situational variables influence consumer behavior regarding wooden building materials. The study contributes to wood products literature by providing new theoretical insights about the perceived quality of wooden building materials and developing a future research agenda that brings forward a number of propositions for future studies based on identified research gaps. [ABSTRACT FROM AUTHOR]
- Published
- 2022
- Full Text
- View/download PDF
40. Research on Strawberry Cold Chain Transportation Quality Perception Method Based on BP Neural Network
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Jiping Qiao, Meicen Guo, Yuan Wu, Jin Gao, and Zichen Yue
- Subjects
cold chain transportation ,quality perception ,correlation analysis ,BP neural network ,shelf-life prediction ,Technology ,Engineering (General). Civil engineering (General) ,TA1-2040 ,Biology (General) ,QH301-705.5 ,Physics ,QC1-999 ,Chemistry ,QD1-999 - Abstract
Post-harvest strawberries are hard to store and can easily rot during cold chain transportation (CCT). This leads to considerable economic losses. This paper proposes a strawberry quality perception method used in CCT, based on the correlation between environmental parameters and strawberry quality parameters. The proposed method constructs a shelf-life prediction model based on a back propagation (BP) neural network, using four kinds of environmental parameters, including temperature, humidity, oxygen, and carbon dioxide, to perceive the quality of post-harvest strawberries, and builds a cold chain transportation quality perception system (CCT-QPS) with the help of LabVIEW software for monitoring the cold chain environment and commodity quality constantly. The results showed that the proposed method could precisely predict the remaining shelf-life of post-harvest strawberries. In addition, the proposed system could reflect the vehicle operation in real time, such as commodity quality and the internal environment of transport carriages. Moreover, the quality perception approach can inform decision making for managers and effectively improve the related regulatory measures in the strawberry supply chain.
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- 2022
- Full Text
- View/download PDF
41. Prácticas Contables y su Incidencia en la Toma De Decisiones En Emprendedores Gastronómicos de Portoviejo, 2020
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Menéndez Mera, María, Aguayo Joza, Johanna, Menéndez Mera, María, and Aguayo Joza, Johanna
- Abstract
Accounting practices are a tool that strengthens efficiency in decision making, promoting good decision making in local gastronomic entrepreneurs in the community of Portoviejo, will boost local development and the strength of customs, cultures and traditions through gastronomy and tourism in the canton. The objective of the work consisted of analyzing the incidence of accounting practices in the decision making of gastronomic entrepreneurs of Portoviejo, using as methodology a quantitative approach, non-experimental design of descriptive type, as well as the application of a survey organized in 2 parts inherent to accounting practices and decision making, in 8 dimensions: financing, investment, accounting systems, cost-inventory system, financial indicators, financial statements, main and auxiliary accounting books; and, decision making; measured by a 5-point Likert scale, with options of always (5), almost always (4), sometimes (3), almost never (2); and, never (1). The results showed that gastronomic entrepreneurs between 35-44 years of age, with businesses established for more than 3 ½ years, have a need for financing and little investment, manual recording of economic events, they keep a balance sheet as financial statements and a journal as accounting book, they do not use financial indicators and sometimes the cost-inventory system; they almost always make operational decisions. It is concluded that the accounting practices sometimes affect the decision making of the gastronomic entrepreneurs of Portoviejo, being these operative decisions inherent to the delivery of the gastronomic service., Las prácticas contables son una herramienta que fortalece la eficiencia en la toma de decisiones, promover la toma de buenas decisiones en los emprendedores gastronómicos locales de la comunidad de Portoviejo, impulsará el desarrollo local y la fortaleza de las costumbres, culturas y tradiciones a través de la gastronomía y el turismo del cantón. El objetivo del trabajo consistió en analizar la incidencia de las prácticas contables en la toma de decisiones de los emprendedores gastronómicos de Portoviejo, empleando como metodología un enfoque cuantitativo, de diseño no experimental de tipo descriptivo, así como la aplicación de una encuesta organizada en 2 partes inherentes a las prácticas contables y a la toma de decisiones, en 8 dimensiones: financiamiento, inversión, sistemas contables, sistema de costos-inventarios, indicadores financieros, estados financieros, libros contables principales y auxiliares; y, toma de decisiones; medidas por una escala Likert de 5 puntos, con opciones de siempre (5), casi siempre (4), algunas veces (3), casi nunca (2); y, nunca (1). Como resultados se obtuvo que en los emprendedores gastronómicos con edades de entre 35-44 años, con emprendimientos establecidos por más de 3 ½ años, existe la necesidad de financiamiento y poca inversión, registro manual de hechos económicos, como estados financieros llevan el balance de resultados y como libro contable el diario, no utilizan indicadores financieros y algunas veces el sistema de costos-inventarios; se toman casi siempre decisiones operativas. Se concluye que las prácticas contables inciden algunas veces en la toma de decisiones de los emprendedores gastronómicos de Portoviejo, siendo estas decisiones operativas, inherentes a la entrega del servicio gastronómico.
- Published
- 2023
42. Calidad del servicio y satisfacción del cliente en el Banco Pichincha en Portoviejo
- Author
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Barreto Vera, Cindy, Cedeño Zambrano, Rosa Maricela, Barreto Vera, Cindy, and Cedeño Zambrano, Rosa Maricela
- Abstract
Service quality is an essential factor to be considered by any type of organization and is directly related to satisfaction. Thus, the perception of providing a quality service or having satisfied customers should be evaluated to improve the service being offered to society. The research objective was to analyze the quality of service and its impact on customer satisfaction in the agency Reales Tamarindos of bank Pichincha in the city of Portoviejo, using as methodology the quantitative approach, descriptive non-experimental design, the SERvice PERFormance, categorized into 5 dimensions, tangible aspects, reliability, responsiveness, security and empathy, distributed in 22 questions; applied to a non-probabilistic purposive sample of 300 customers. The results were as follows: tangible aspects were rated as high and very high; reliability was equally high and very high; responsiveness was perceived as high; safety was rated as high and very high; and empathy was high. Satisfaction was rated high. It is concluded that the perception of service quality by customers tends to be very high and this influences the satisfaction they feel for the service received, based on the security they perceive when they visit the facilities; the reliability provided by the staff in providing the promised service and the tangibility they perceive about the impeccable appearance of the staff and the infrastructure that the bank agency has., La calidad del servicio es un factor esencial a ser considerado por cualquier tipo de organización y está directamente relacionado con la satisfacción, así, la percepción de brindar un servicio de calidad o contar con clientes satisfechos debiera ser evaluado para mejorar el servicio que se está ofreciendo a la sociedad. El objetivo de investigación consistió en analizar la calidad del servicio y su incidencia en la satisfacción del cliente en la agencia Reales Tamarindos del Banco Pichincha en la ciudad de Portoviejo, empleando como metodología el enfoque cuantitativo, diseño no experimental de tipo descriptivo, el modelo SERVice PERFormance, categorizado en 5 dimensiones, aspectos tangibles, fiabilidad, capacidad de respuesta, seguridad y empatía, distribuidas en 22 preguntas; aplicado a una muestra no probabilística intencional de 300 clientes. Como resultados se obtuvo, en los aspectos tangibles una valoración empatada de alto y muy alto; fiabilidad alta y muy alta por igual; capacidad de respuesta una percepción alta; seguridad por igual a alta y muy alta; y empatía fue alta. La satisfacción fue calificada como alta. Se concluye que la percepción de la calidad del servicio por los clientes tiende a ser muy alta y esto influye en la satisfacción que sienten por el servicio recibido, sustentado en la seguridad que perciben cuando visitan las instalaciones; la fiabilidad que le proporciona el personal al otorgar el servicio prometido y la tangibilidad que percibe sobre el aspecto impecable del personal y de la infraestructura que posee la agencia bancaria.
- Published
- 2023
43. Design and Assessment of Digital Musical Devices Yielding Vibrotactile Feedback
- Author
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Fontana, Stefano Papetti, Hanna Järveläinen, and Federico
- Subjects
vibration ,musical instrument ,digital musical interface ,quality perception ,performance assessment ,musical practice - Abstract
Touch has a pivotal importance in determining the expressivity of musical performance for a number of musical instruments. However, most digital musical devices provide no interactive force and/or vibratory feedback to the performer, thus depriving the somatosensory channel of a number of cues. Is the lack of haptic feedback only an aesthetic issue, or does it remove cues essential for digital instrument playing? If so, at which level is the interaction objectively impoverished? What are the effects on musical performance? In this survey article we illustrate our recent research about the use of vibrotactile feedback in three digital instrument interfaces, using tools that we developed over several years and made available to the community in open-source form. These interfaces span a wide range of familiarity and gestural opportunities, enabling us to explore the impact of haptic feedback on different types of digital instruments. We conducted experiments with professional musicians to assess the impact of vibratory cues on both the perceived quality of the instrument and the playing experience, as well as on musical performance. Particular attention was paid to scientific rigor and repeatability of the results, so as to serve as a reference for researchers and practitioners of the musical haptics community. Our results suggest a significant role of vibrotactile feedback in shaping the perception of digital musical instruments, although the effects on musical performance varied depending on the interfaces tested.
- Published
- 2023
- Full Text
- View/download PDF
44. Differentiated subsidy mechanism for promoting construction and demolition waste recycling.
- Author
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Yuan, Hongping, He, Lingling, Wu, Huanyu, and Zuo, Jian
- Subjects
- *
CONSTRUCTION & demolition debris , *WASTE recycling , *SUBSIDIES , *CONSUMERS , *YOUNG consumers , *PRODUCTION quantity , *CONSTRUCTION materials - Abstract
Low acceptance of recycled materials and inefficient government policies remain to be great challenges to promote construction and demolition (C&D) waste recycling. However, limited efforts have been devoted to evaluating the effectiveness of government subsidies in improving enterprises profits based on varying consumer quality perceptions. A differentiated subsidy mechanism is therefore developed through game models by investigating the decisions of three parties (i.e., the building materials enterprise, BME; the waste recycling enterprise, WRE; and the government). The results reveal that as consumers show diverse quality perceptions on recycled materials produced by different enterprises, differentiated subsidies should be accordingly imposed between enterprises to increase subsidy efficiency in the cooperation market. Moreover, higher consumer perception could be a partial substitute for government subsidies to promote C&D waste recycling. Although a win-win situation could hardly be achieved to simultaneously maximize the profits of BME and WRE under government subsidies, the enterprise producing higher quality materials (i.e., BME) would profit more from C&D waste recycling all the time. Consequently, when the target quantity of recycled materials is relatively low and consumers show a small disparity of quality perceptions, raising consumer quality perceptions rather than blindly increasing production quantities is a critical approach for BME to increase its profits in the cooperation market. The findings advance existing literature by establishing a differentiated subsidy mechanism that would vary based on consumer quality perceptions. Also, this paper reveals the importance of higher consumer perceptions and the impacts of differentiated subsidies on promoting waste recycling and subsidizing efficiency. • Consumer quality perceptions would greatly affect subsidy efficiency and enterprises profits. • Higher consumer quality perceptions could replace subsidies for promoting waste recycling. • Subsidies should vary among enterprises depending on consumer quality perceptions. • Recycling enterprises producing higher quality recycled materials could gain more profits. [ABSTRACT FROM AUTHOR]
- Published
- 2023
- Full Text
- View/download PDF
45. Quality of experience of 360 video – subjective and eye-tracking assessment of encodingand freezing distortions
- Author
-
van Kasteren, Anouk, Brunnström, Kjell, Hedlund, John, Snijders, Chris, van Kasteren, Anouk, Brunnström, Kjell, Hedlund, John, and Snijders, Chris
- Abstract
The research domain on the Quality of Experience (QoE) of 2D video streaming has been well established. However, a new video format is emerging and gaining popularity and availability: VR 360-degree video. The processing and transmission of 360-degree videos brings along new challenges such as large bandwidth requirements and the occurrence of different distortions. The viewing experience is also substantially different from 2Dvideo, it offers more interactive freedom on the viewing angle but can also be more demanding and cause cybersickness. The first goal of this article is to complement earlier research by Tran, et al. (2017) [39] testing the effects of quality degradation, freezing, and content on the QoE of 360-videos. The second goal is to test the contribution of visual attention as an influence factor in the QoE assessment. Data was gathered through subjective tests where participants watched degraded versions of 360-videos through a Head-Mounted Display with integrated eye-tracking sensors. After each video they answered questions regarding their quality perception, experience, perceptual load, and cybersickness. Our results showed that the participants rated the overall QoE rather low, and the ratings decreased with added degradations and freezing events. Cyber sicknesswas found not to be an issue. The effects of the manipulations on visual attention were minimal. Attention was mainly directed by content, but also by surprising elements. The addition of eye-tracking metrics did not further explain individual differences in subjective ratings. Nevertheless, it was found that looking at moving objects increased the negative effect of freezing events and made participants less sensitive to quality distortions. More research is needed to conclude whether visual attention is an influence factor on the QoE in 360-video
- Published
- 2022
- Full Text
- View/download PDF
46. Einflussfaktoren auf die Qualitätswahrnehmung von Nahrungsmitteln im Vergleich von Handels- und Herstellermarken
- Author
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Gertner, Anna and Gertner, Anna
- Abstract
In der vorliegenden Arbeit wird untersucht, welche Faktoren einen Einfluss auf die Qualitätswahrnehmung von Handels- und Herstellermarken haben. Dafür wird die subjektive Wahrnehmung der Variablen Stellenwert des Markenimages, Preissensitivität, Relevanz der Verpackung und Relevanz der Inhaltsstoffe erhoben. Die Daten werden in Form einer Online-Befragung gesammelt und im Zuge des aufgestellten Strukturgleichungsmodells anhand eines Regressionsmodells ausgewertet. Die Ergebnisse zeigen, dass die Qualitätswahrnehmung von Handels- und Herstellermarken nicht signifikant unterscheidet, diese jedoch von unterschiedlichen Faktoren beeinflusst wird. Die Qualitätswahrnehmung von Handelsmarken wird vom Stellenwert des Markenimages negativ und von der Preissensitivität positiv beeinflusst, wobei der Stellenwert des Markenimages den stärkeren Einfluss hat. Dagegen haben in Bezug auf Herstellermarken die Preissensitivität sowie die Relevanz der Verpackung einen positiven Einfluss auf die Wahrnehmung der Qualität, dabei weist die Preissensitivität einen stärkeren Effekt auf. Die Relevanz der Inhaltsstoffe zeigt keinen Einfluss auf die Qualitätswahrnehmung von Handels- und Herstellermarken. Weiterführende Auswertungen hinsichtlich persönlicher Eigenschaften der Stichprobe weisen abweichende Ergebnisse auf. Die Studie zeigt nützliche Hinweise für die Markenführung auf, um die Bedeutung der untersuchten Faktoren bei der Kontrolle von Annahmen über die Qualität sowie bei der Positionierung im Lebensmitteleinzelhandel zu berücksichtigen. *****This study investigates which factors have an influence on the quality perception of private labels and manufacturer brands. For this purpose, the subjective perception of the variables importance of the brand image, price sensitivity, relevance of the packaging and relevance of the ingredients is surveyed. Data were collected through an online survey and analysed using a regression model according to the structural equation model which has been
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- 2022
47. The perceived quality of video consultations in geriatric outpatient care by early adopters
- Author
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Romy Spronk, Hester J. van der Zaag-Loonen, Nicole Bottenberg-Wigbold, Nadine Bovee, Rosalinde Smits, Marjolein van Offenbeek, Janita F. J. Vos, Marie Louise Luttik, Barbara C. van Munster, Family Care, Research programme I&O, Value, Affordability and Sustainability (VALUE), and Molecular Neuroscience and Ageing Research (MOLAR)
- Subjects
videoconsultatie ,geriatrics ,Ambulatory Care ,COVID-19 ,Humans ,video consultation ,quality perception ,kwaliteitsperceptie ,Pandemics ,Referral and Consultation ,geriatrie ,Telemedicine ,Aged - Abstract
Purpose The COVID-19 pandemic caused rapid implementation and upscaling of video consulting. This study examined the perceived quality of care delivered through video consulting at a geriatric outpatient clinic, and how this related to adoption issues and barriers early adopting professionals found themselves confronted with. Methods We performed a qualitative study using semi-structured interviews with healthcare professionals complemented by the views of geriatric patients, family caregivers and medical secretaries. Participants from five academic centers and six teaching hospitals were included. Three researchers conducted the interviews, coded the data, and used thematic analysis. Results Interviews were conducted with 13 healthcare professionals, 8 patients, 7 family caregivers, and 4 medical secretaries. From these early adopters, we infer five criteria positively contributing to perceived quality of care provided by video consulting: (1) the patient has an intact cognitive function; (2) a family caregiver with digital literacy can be present; (3) doctor and patient already have an established relationship; (4) no immediate need for physical examination or intervention; and (5) the prior availability of a comprehensive and concise medical history. Overall, the uptake of video consulting in geriatric outpatient care appeared to be slow and laborious due to several implementation barriers. Conclusion The implementation of video consulting use among geriatricians and geriatric patients at the geriatric outpatient clinic was slow due to the absence of many facilitating factors, but video consulting might be offered as an alternative to face-to-face follow-up to suitable patients in geriatric outpatient clinics.
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- 2022
48. ÜLKE İMAJININ DAVRANIŞSAL NİYETLER ÜZERİNDEKİ ETKİSİ: ÜRÜN VE HİZMET KALİTESİNİN PARALEL ARACI ETKİLERİ
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İZMİR, Onur, EROGLU-HALL, Elif, and SEVİM, Nurdan
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İşletme ,Country Image ,Cognitive Dimension ,Affective Dimension ,Quality Perception ,Behavioral Intentions ,Ülke İmajı ,Bilişsel Boyut ,Duyuşsal Boyut ,Kalite Algısı ,Davranışsal Niyetler ,Management - Abstract
Consumers use the country image as not only heuristics to predict the quality of the products but also as a symbol of the self by which they affiliate themselves with certain groups and differentiate from others. This study intents to understand the effects of COI on product and service quality perceptions and a set of behavioral intentions through a holistic perspective in the automobile industry. Moreover, as a complementary element, some insights into the conceptualization and the measurement of the country image are meant to be gained. The findings of this study verify the assertions in the current literature on the two-dimensional country image construct which consists of cognition and affect. The cognition-oriented country image scales threaten the validity of studies conducted in this area because the results obtained with cognition-oriented scales are inadvertently attributed to the (general) country image construct consisting of both cognitive and affective elements. In line with the service dominant logic, it is identified that a holistic approach is required predicting the effects of the country image on quality perceptions. Even in such a pure product category as automobiles, strong associations were identified between country image and perceived service quality. Therefore, regardless of the content of the market offering, it is important that quality must be evaluated under two separate dimensions as (physical) product quality and service quality. By the help of this two-dimensional conceptualization of country image and quality perceptions, country of origin element attached to the market offering can be transformed into actual behaviors., Tüketiciler, ülke imajını yalnızca ürünlerin kalitesini tahmin etmek için değil, aynı zamanda kendilerini belirli gruplarla ilişkilendirdikleri ve diğerlerinden farklılaştırdıkları bir benlik sembolü olarak da kullanırlar. Bu çalışma, otomobil endüstrisinde bütünsel bir bakış açısıyla ülke imajının ürün ve hizmet kalitesi algıları ve bir dizi davranışsal niyet üzerindeki etkilerini anlamayı amaçlamaktadır. Ayrıca, tamamlayıcı bir unsur olarak, ülke imajının kavramsallaştırılmasına ve ölçülmesine ilişkin bazı iç görülerin kazanılması amaçlanmaktadır. Bu çalışmanın bulguları, mevcut literatürün biliş ve duyuştan oluşan iki boyutlu ülke imajı yapısı üzerindeki iddialarını doğrulamaktadır. Biliş yönelimli ülke imajı ölçekleri bu alanda yürütülen çalışmaların geçerliliğini tehdit etmektedir, çünkü biliş yönelimli ölçeklerle elde edilen sonuçlar farkında olmadan bilişsel ve duyuşsal unsurlardan oluşan (genel) ülke imajı yapısına atfedilmektedir. Hizmet baskın mantık doğrultusunda ülke imajının kalite algıları üzerindeki etkilerini tahminlemede bütüncül bir yaklaşımın gerekli olduğu tespit edilmiştir. Otomobil gibi saf bir ürün kategorisinde bile, ülke imajı ile algılanan hizmet kalitesi arasında güçlü ilişkiler tespit edilmiştir. Bu nedenle, pazar sunumunun içeriği ne olursa olsun, kalitenin (fiziksel) ürün kalitesi ve hizmet kalitesi olarak iki ayrı boyutta değerlendirilmesi önemlidir. Ülke imajı ve kalite algılarının bu iki boyut altında kavramsallaştırılması sayesinde, pazar sunumuna eklenen menşe ülke unsuru gerçek davranışlara dönüştürülebilir.
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- 2022
49. Quality of experience of 360 video – subjective and eye-tracking assessment of encoding and freezing distortions
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Anouk van Kasteren, Kjell Brunnström, John Hedlund, Chris Snijders, Industrial Design, Industrial Engineering and Innovation Sciences, Human Technology Interaction, and EAISI Health
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Computer Networks and Communications ,Quality perception ,Communication Systems ,360-video ,Eyetracing ,Quality of experience ,Telekommunikation ,Mediateknik ,Datorsystem ,Media Engineering ,Perceptual load ,Computer Systems ,Hardware and Architecture ,Telecommunications ,Media Technology ,Cybersickness ,QoE ,Selective attention ,Eye-tracing ,Kommunikationssystem ,Software ,Visual attention - Abstract
The research domain on the Quality of Experience (QoE) of 2D video streaming has been well established. However, a new video format is emerging and gaining popularity and availability: VR 360-degree video. The processing and transmission of 360-degree videos brings along new challenges such as large bandwidth requirements and the occurrence of different distortions. The viewing experience is also substantially different from 2D video, it offers more interactive freedom on the viewing angle but can also be more demanding and cause cybersickness. The first goal of this article is to complement earlier research by Tran, et al. (2017) [39] testing the effects of quality degradation, freezing, and content on the QoE of 360-videos. The second goal is to test the contribution of visual attention as an influence factor in the QoE assessment. Data was gathered through subjective tests where participants watched degraded versions of 360-videos through a Head-Mounted Display with integrated eye-tracking sensors. After each video they answered questions regarding their quality perception, experience, perceptual load, and cybersickness. Our results showed that the participants rated the overall QoE rather low, and the ratings decreased with added degradations and freezing events. Cyber sickness was found not to be an issue. The effects of the manipulations on visual attention were minimal. Attention was mainly directed by content, but also by surprising elements. The addition of eye-tracking metrics did not further explain individual differences in subjective ratings. Nevertheless, it was found that looking at moving objects increased the negative effect of freezing events and made participants less sensitive to quality distortions. More research is needed to conclude whether visual attention is an influence factor on the QoE in 360-video. This project was funded by an internal funding at RISE and VINNOVA (Sweden’s innovation agency, grantnr 2018–00735).
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- 2022
50. You Eat With Your Eyes First: the Impact of visual content on brand commitment - Investigating the role of sensorial experiences on the relationship between perceived quality and consumer brand engagement
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Bastos, Rita de Sousa and Pinto, Diego Costa
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Sensorial Marketing ,Quality Perception ,Hospitality ,Consumer Brand Engagement ,Social Media - Abstract
Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Marketing Intelligence The COVID-19 pandemic accelerated the digitalization of businesses and revolutionized the way several activity sectors connect with their customers. For the hospitality sector, particularly for the restaurant business industry, social media platforms are not just a tool to promote products, but a crucial mean to maintain strong and long-lasting relationships with customers. The objective of this research is to investigate how restaurants can leverage their online content, through different pictorial stimuli, and how it can impact consumer’s experiences, perceptions, willingness to engage and how that, ultimately, results in commitment. An experiment was conducted with 201 participants, where four different scenarios were randomly assigned to between subjects. From such experiment, it is possible to conclude that in online environments, content deeply impacts consumers’ sensations, which in turn, positively influences their quality perceptions. Further, such positive perceptions proved to impact willingness to engage with businesses via social media, which resulted in higher willingness to commit. In times of increased online competition, the present research highlights the importance of actively investing in effective content strategies to strengthen customer-brand relationships, through positive and meaningful interactions on social media.
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- 2022
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