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The outbreak of the COVID-19 pandemic has accelerated the process of digital transformation in organisations and has considerably increased the exposure to and dependence of employees on Information and Communication Technologies, which may lead them to experience a negative psychological state known as technostress. This work analyses the impact of the COVID-19 pandemic and the growing technological exposure of employees to emotional exhaustion and work-family conflict. It also analyses the role that social support and mindfulness play as mechanisms that inhibit technostress in a context of health emergency. For this purpose, the authors develop and test a structural equation model on a sample of 1037 employees of the banking industry in Spain. The results show that the techno-stressors increase emotional exhaustion and the work-family conflict. We also observe that the COVID-19 pandemic has had a positive impact on the perception of techno-stressors and on emotional exhaustion. In addition, the results show that social support and mindfulness play a crucial role in diminishing technostress, as they reduce the perceived COVID-19 impact, techno-stressors and emotional exhaustion. Consequently, this work presents very relevant implications for organisations, identifying strategies that allow to reduce technostress and work-family conflict. [ABSTRACT FROM AUTHOR]

Teleworking in the banking sector has increased considerably as a result of the outbreak of the COVID‐19 pandemic. This work examines the role that home work environment and organisational support for teleworking played in the health of bank employees who were forced to work from their homes during the health emergency. For this, the authors propose and test a structural equation model and a moderated serial mediation model using a sample of 1037 bank employees in Spain, obtained through an online self‐administered survey. The results reveal the direct and indirect effects of home physical conditions on health, mediated by family interference with work and technological overload. The results also show that the organisation's support for teleworking enhances the impact of home physical conditions on family interference and technological overload, also detecting that the indirect effects of physical conditions on health have been conditioned by the organisation's support for teleworking. The study therefore provides a better understanding of the impact of home environment on teleworkers' health and identifies useful strategies to improve the well‐being of bank employees who wish to work from home. [ABSTRACT FROM AUTHOR]