Search

Smart tourism is receiving growing attention among scholars and practitioners as it advances tourism development and enhances travel experience. Existing research focuses on various technological applications and opinions from users and suppliers. However, discussions from the perspective of academic experts on smart tourism are scarce. In addition, most studies focus on only a single aspect of either people, planning process, or technological components of smart tourism. On the basis of the people–process–technology (PPT) framework and in-depth interviews with tourism academic experts, this study argues that the successful development and implementation of smart tourism involves the integration of and interactions among people, process, and technology. Such insights can contribute to the current literature in understanding smart tourism management and the relevant practices with a collaborative mechanism combining all these components. [ABSTRACT FROM AUTHOR]

This study investigates regional similarities and differences in the tourism research knowledge domain, based on two decades of publications. The authors analysed co-citations in the reference lists of full-length articles published in Annals of Tourism Research (1998–2017) in relation to four regions: North America, Europe, Asia, and the Pacific and Oceania. The findings reveal a degree of regional fragmentation in the tourism research knowledge domain. Several wide discourses characterize the scope of tourism knowledge: authenticity and the tourist experience, backpacker tourism, consumer behaviour, destination life cycle, tourism impacts and resident attitudes, paradigms, performance approach, and volunteer tourism. The authors document the contribution of each region to these discourses. Implications of regional distinctions are discussed along with future research opportunities. [ABSTRACT FROM AUTHOR]