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During the COVID-19 pandemic, Chinese citizens were caught up within a public health crisis and an expansive censorship and propaganda infrastructure built by the Chinese government over the past few decades. In March 2020, we interviewed 24 Chinese citizens to understand how they experienced censorship and propaganda during the first few months of the pandemic. Drawing from the lens of infrastructural violence, we document state violence inflicted on the Chinese people at the infrastructural scale, penetrating ordinary citizens' minds and daily lives. We examine three dimensions of infrastructural violence: epistemic violence of truth distortion, emotional violence of state retaliation, and interpersonal violence of relationship deterioration. Based on our empirical findings, we reflect on how infrastructural violence is constituted through totalitarian computing technologies. We stress the need to study the geopolitics of technology and propose a research agenda for studying totalitarian computing.

This study advances organizational communication scholarship by introducing the notion of an occupational identity gap as a misalignment among the personal, relational, communal, and enacted frames of identity. Despite knowledge that occupational identity gaps exist, scholars know little about how people manage them. Interviews with 31 graphic designers explain how occupational identity gaps were forged by personal frames (e.g., “I am a creative person”) that contradicted enacted (e.g., “I do boring template work”) and relational frames (e.g., “It’s the client’s decision which [design] he or she will like”). Workers managed this misalignment by employing two novel strategies—reappraising and repositioning—that bridged personal-enacted and personal-relational occupational identity gaps. Our analysis contributes to scholarship by a) theorizing these two occupational identity gap bridging strategies, (b) extending CTI research, and (c) offering a novel conceptualization of occupational identity.