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1. Rushing to respond: image reparation and dialectical tension in crisis communication in academia.

Author

Drumheller, Kristina and Kinsky, Emily S.

Subjects
*CRISIS communication, *SEXUAL assault, *ORGANIZATIONAL response, *PRESIDENTS, *DECISION making, *ALUMNAE & alumni
Abstract

The University of North Alabama (UNA) was accused of negligence in the handling of a student's allegation of sexual assault by a professor. The initial university response prompted backlash from students, alumni, and the community. A more conciliatory response followed, and the UNA president spoke of the case during his annual address. These three responses, prompted by stakeholder critique, provided a unique opportunity to extend theory by analyzing how dialectical tensions and stakeholder responses affect organizational strategic decision-making in image reparation efforts. [ABSTRACT FROM AUTHOR]

Published
2021
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