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The global outburst of COVID-19 introduced severe issues concerning the capacity and adoption of healthcare systems and how vulnerable citizen classes might be affected. The pandemic generated the most remarkable transformation of health services, appropriating the increase in new information and communication technologies to bring sustainability to health services. This paper proposes a novel, methodological, and collaborative approach based on patient-centered technology, which consists of a recommender system architecture to assist the health service level according to medical specialties. The system provides recommendations according to the user profile of the citizens and a ranked list of medical facilities. Thus, we propose a health attention factor to semantically compute the similarity between medical specialties and offer medical centers with response capacity, health service type, and close user geographic location. Thus, considering the challenges described in the state-of-the-art, this approach tackles issues related to recommenders in mobile devices and the diversity of items in the healthcare domain, incorporating semantic and geospatial processing. The recommender system was tested in diverse districts of Mexico City, and the spatial visualization of the medical facilities filtering by the recommendations is displayed in a Web-GIS application. [ABSTRACT FROM AUTHOR]