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Infrastructure service disruptions impact households in an affected community disproportionally. To enable integrating social equity considerations in infrastructure resilience assessments, this study created a new computational multi‐agent simulation model, which enables integrated assessment of hazard, infrastructure system, and household elements and their interactions. With a focus on hurricane‐induced power outages, the model consists of three elements: (1) the hazard component simulates exposure of the community to a hurricane with varying intensity levels; (2) the physical infrastructure component simulates the power network and its probabilistic failures and restoration under different hazard scenarios; and (3) the households component captures the dynamic processes related to preparation, information‐seeking, and response actions of households facing hurricane‐induced power outages. We used empirical data from household surveys from three hurricanes (Harvey, Florence, and Michael) in conjunction with theoretical decision‐making models to abstract and simulate the underlying mechanisms affecting the experienced hardship of households when facing power outages. The multi‐agent simulation model was then tested in the context of Harris County, Texas, and verified and validated using empirical results from Hurricane Harvey in 2017. Then, the model was used to examine the effects of different factors—such as forewarning durations, social network types, and restoration and resource allocation strategies—on reducing the societal impacts of service disruptions in an equitable manner. The results show that improving the restoration prioritization strategy to focus on vulnerable populations is an effective approach, especially during high‐intensity events, to enhance equitable resilience. The results show the capability of the proposed computational model for capturing the dynamic and complex interactions in the nexus of households, hazards, and infrastructure systems to better integrate human‐centric aspects in resilience planning and assessment of infrastructure systems in disasters. Hence, the proposed model and its results could provide a new tool for infrastructure managers and operators, as well as for disaster managers, in devising hazard mitigation and response strategies to reduce the societal impacts of power outages in an equitable manner. [ABSTRACT FROM AUTHOR]

The objective of this article is to systematically assess and identify factors affecting risk disparity due to infrastructure service disruptions in extreme weather events. We propose a household service gap model that characterizes societal risks at the household level by examining service disruptions as threats, level of tolerance of households to disruptions as susceptibility, and experienced hardship as an indicator for the realized impacts of risk. The concept of "zone of tolerance" for the service disruptions was encapsulated to account for different capabilities of the households to endure the adverse impacts. The model was tested and validated in the context of power outages through survey data from the residents of Harris County in the aftermath of Hurricane Harvey in 2017. The results show that households' need for utility service, preparedness level, the existence of substitutes, possession of social capital, previous experience with disasters, and risk communication affect the zone of tolerance within which households cope with service outages. In addition, sociodemographic characteristics, such as race and residence type, are shown to influence the zone of tolerance, and hence the level of hardship experienced by the affected households. The results reveal that population subgroups show variations in the tolerance level of service disruptions. The findings highlight the importance of integrating social dimensions into the resilience planning of infrastructure systems. The proposed model and results enable human‐centric hazards mitigation and resilience planning to effectively reduce the risk disparity of vulnerable populations to service disruptions in disasters. [ABSTRACT FROM AUTHOR]