1. Digital transformation, for better or worse: a critical multi‐level research agenda
- Author
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Justyna Dąbrowska, Argyro Almpanopoulou, Alexander Brem, Henry Chesbrough, Valentina Cucino, Alberto Di Minin, Ferran Giones, Henri Hakala, Cristina Marullo, Anne‐Laure Mention, Letizia Mortara, Sladjana Nørskov, Petra A. Nylund, Calogero Maria Oddo, Agnieszka Radziwon, Paavo Ritala, Apollo-University Of Cambridge Repository, Dąbrowska, J [0000-0002-4578-2945], Almpanopoulou, A [0000-0002-5362-842X], Brem, A [0000-0002-6901-7498], Cucino, V [0000-0002-4910-5861], Di Minin, A [0000-0002-4904-1335], Giones, F [0000-0002-1927-6918], Hakala, H [0000-0002-3612-7391], Marullo, C [0000-0002-6133-9214], Mention, AL [0000-0001-9558-8799], Mortara, L [0000-0003-0461-5339], Nørskov, S [0000-0003-2337-5019], Nylund, PA [0000-0002-7819-3565], Oddo, CM [0000-0002-1489-5701], Radziwon, A [0000-0001-8491-6590], Ritala, P [0000-0002-8525-4610], Apollo - University of Cambridge Repository, Tampere University, and Industrial Engineering and Management
- Subjects
digital technologies ,organizational change ,socioeconomic change ,Strategy and Management ,transformation ,digitalization of innovation ,512 Business and management ,3503 Business Systems In Context ,digitalization ,General Business, Management and Accounting ,Research Papers ,35 Commerce, Management, Tourism and Services ,open innovation ,platforms ,Management of Technology and Innovation ,digital transformation ,business models ,Business and International Management ,organizational systems ,ecosystems ,Research Paper - Abstract
For better or worse, digital technologies are reshaping everything we know, from customer behaviour and expectations to organizational and manufacturing systems, business models, markets, and ultimately society as a whole. To understand this overarching transformation, this paper extends the previous literature, which has focused mostly on the organizational level, by developing a multi-level research agenda for digital transformation (DT). In this regard, we propose an extended definition of DT as a socioeconomic change across individuals, organizations, ecosystems, and societies that is shaped by the adoption and utilization of digital technologies. We propose four lenses to interpret the DT phenomenon: individuals (utilizing and adopting digital technologies), organizations (strategizing and coordinating both internal and external transformation), ecosystems (harnessing digital technologies in governance and co-producing value propositions), and geopolitical frameworks (regulating the environments in which individuals and organizations are embedded). Based on these lenses, we build a multi-level research agenda at the intersection between the bright and dark sides of DT and propose the PIAI framework, which captures a process of perception, interpretation, and action that ultimately leads to the possible impact of intended and unintended consequences for the socioeconomic infrastructure. The PIAI framework identifies a research agenda consisting of a non-exhaustive list of topics that can assist researchers to deepen their understanding of the DT phenomenon and provide guidance to managers and policymakers when making strategic decisions that seek to shape and guide the DT.
- Published
- 2022