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Develop a Quality Management System to Support Learner and Organizational GoalsQuality management is collectively all the activities and processes that ensure your learning products meet the standard your organization is committed to. All errors have consequences that compromise that standard. Organizational outcomes are compromised if learners can't complete e-learning courses due to navigation errors like broken hyperlinks or slides with buttons leading nowhere. Stakeholders and subject matter experts are embarrassed when learners walk away confused and with no clue how the content helps them with their job. Some learners are excluded from the experience entirely if accessibility measures aren't in place. And so on. In Quality Management in Learning and Development, you will learn to mitigate negative consequences. Go beyond checklists for correcting typos and incorrect branding, and instead consider the bigger picture. Define your organizational standard for quality, and learn how to create your own quality management system to support it. Explore how ultimately everyone is responsible for quality, and implement guidelines and policies that keep people accountable. Make sure everyone has the tools, templates, and support they need to support the standard's guidelines. This book equips you with resources and insights from the field that are ready for you to adapt to your own organization. For instructional designers and managers of the learning function, and even for the resource-strapped department of one, this book can help you step off the hamster wheel of fretful last-minute checks and re-work. Instead step into a proactive process that facilitates quality and results. Rather than agonizing over a broken hyperlink in an already-launched presentation when you've moved onto the next urgent project, feel confident in the quality management system that helps you and your stakeholders produce successful content from the outset.

A Complete & Practical Toolkit for Successful Virtual Training Create the most effective virtual training solutions for your organization by using the right tools for the right learning situation. In this updated edition of Virtual Training Tools and Templates, online learning pioneer Cindy Huggett expands on her first edition by adding more than 80 new tools and sharing her most powerful ones to help training professionals create engaging virtual learning that leads to results. Whether you're a training program manager, designer, facilitator, or producer, you'll find expert guidance on selecting the right technology, working with IT colleagues, designing creative programs, developing activities, and facilitating experiences to engage and inspire learners. The new edition includes: 185 checklists, worksheets, questionnaires, templates, and other training and learning aids that provide accessible, effective virtual learning for everyone Tips on incorporating the latest trends in hybrid, immersive, and global classrooms More than a dozen tools for measuring your program's success so you can move forward with confidence Resources to make the behind-the-scenes work of producers and administrators more effective For a complete reference on virtual training, see Cindy's companion volume, The Virtual Training Guidebook, second edition, which offers step-by-step advice for planning, designing, and building high-impact programs. These two volumes combined cover what you need to know to design and deliver successful virtual training.

The Definitive A-to-Z Guidebook on Virtual Training Is your virtual training getting the results you want? The ability to deliver training at any time and to any location allows maximum flexibility for organizations and learners, which ultimately means more training opportunities than in-person classes could ever provide. As more organizations switch to or increase virtual training programs, learning how to excel in designing and delivering those programs is critical. The Virtual Training Guidebook, second edition, is a resource that will make the difference for beginners and veterans alike. It is a comprehensive and accessible manual for anyone who needs to create robust employee training solutions that solve real-world business challenges. Novices and experienced training professionals will find field-tested advice on choosing the right technology for their organization's training needs, designing and facilitating classes that help all participants level up their skills, developing more engaging activities for learners, measuring success, and turning virtual training programs into valuable contributors to talent development and the bottom line. The new edition includes:Step-by-step instructions for designers, facilitators, producers, administrators, and participants on how to enhance their efficiency and effectivenessDozens of new and updated case studies and practical checklists, templates, and worksheetsExpanded coverage of accessibility, hybrid learning, and immersive technologiesA look at what's trending in global classrooms and mobile technology Looking for a workbook on implementing key lessons from the guidebook? Be sure to check out the companion volume, Virtual Training Tools and Templates, featuring 185 checklists, questionnaires, templates, and other practical tools. These two volumes combined cover what you need to know to design and deliver successful virtual training.

Design Effective E-Learning Courses Despite Limited Resources Have you suddenly been asked to put together an e-learning course, but you have limited experience, time, or resources to do so? This happens often, and you're not alone. E-Learning Design on a Shoestring offers talent development professionals a process for designing and developing e-learning courses, without breaking the bank. E-learning expert Marina Arshavskiy applies the Build-Borrow-Buy approach to provide guidance, quick tips, and shortcuts for creating meaningful asynchronous learning experiences. With this book, you will learn to tap into learner motivation and engagement; create e-learning scripts, storyboards, and prototypes; and build inexpensive yet effective interactivity in your courses. It also guides you on saving time and money by auditing existing e-learning content and creating reusable content. You'll discover how to manage e-learning projects efficiently, select technology that meets your course needs, and secure buy-in for current and future e-learning efforts. The Association for Talent Development's On a Shoestring series helps professionals successfully execute core topics in training and talent development when facing limitations of time, money, staff, and other resources. Using the Build-Borrow-Buy approach to problem solving, this series is designed for practitioners who work as a department of one; for new or “accidental” trainers, instructional designers, and learning managers who need fast, inexpensive access to practical strategies that work; and for those who work for small organizations or in industries that have limited training and development resources.

The Definitive Resource for the Talent Development ProfessionThe TDBoK™ Guide: Talent Development Body of Knowledge, second edition, is a comprehensive collection of TD concepts, definitions, methodologies, and examples that lays the foundation and guiding principles for those who develop talent in the workplace. Created by the Association for Talent Development (ATD), this reference sets the gold standard for the learning and talent development profession. The first iteration of the TDBok was made available in 2020 through an ATD subscription product. ATD is delighted to present this updated and revised edition in book format. Grounded in and offering a deep dive of ATD's Talent Development Capability Model, the TDBoK Guide goes beyond the core foundational aspects of training and development and supports the approach that—to be most effective—TD professionals need to develop personal and professional capabilities to impact organizational capability. Covering the TD field's 23 key disciplines (or capability areas), the TDBoK Guide is divided into three sections that align with the Capability Model's three domains-personal, professional, and organizational. This second edition—developed by ATD in partnership with industry expert Elaine Biech—includes comprehensive updates based on feedback from the field, more than 100 subject matter expert contributors, and curated perspectives from thousands of publications. For those preparing to obtain certifications offered by ATD—ATD CI's certification programs, the Associate Professional in Talent Development (APTD), or the Certified Professional in Talent Development (CPTD)—the TDBoK Guide also serves as a helpful resource for exam preparation. ATD's TDBoK Guide is the differentiator for the field—a resource that every TD professional needs to grow in their careers, today and in the future.

Learning designers are no stranger to using models—consider ADDIE, SAM, and Merrill's First Principles, which are widely implemented in the L&D industry. But a less commonly discussed practice is constructing models that help inform design decisions for the learning solutions we create. In this issue of TD at Work, Kristin Torrence: Outlines five L&D models Describes how the models facilitate an evidence-based approach to design and assessment Walks readers through how to develop each model in practice Presents case studies for using the models for data-driven decision making The Tools & Resources in this issue are a modeling preparation checklist and a bonus competency model template.

Simulations are experiential learning tools that come in a variety of forms and mediums. They enable learners to practice procedures and operations in safe and scalable environments with less risk or waste. They provide opportunities to learn by doing. In this issue of TD at Work, Tristia Hennessey details the reasons simulations are effective. Further, she: Explains the types of simulations for learning Notes how to gain stakeholder buy-in Goes over the nuts and bolts of implementation Offers tips for evaluating simulations for learning The Tools & Resources in this issue are a simulation design process starting guide and a quality learning simulations checklist.

Change happens regardless of whether anyone wants it, and most people don't like change. The change journey can be bumpy and messy. But the rewards of achieving individual and organizational goals are wonderful. To successfully meet the desired outcomes, individuals leading change initiatives must plan carefully and follow a process and structure to support those affected. In this issue of TD at Work, Scott Span defines change management, its benefits, and why it's critical today. Further, he: Outlines six parts of the change journey and how TD professionals can help. Conveys the importance of addressing the transition and change. Offers guidance on communicating about change. Shares how to measure whether the initiative is successful. The Tools & Resources in this issue are a governance team planning worksheet and a bonus communications strategy template.

LIKE FILM SCHOOL FOR TRAINERS! Film and edit effective training videos—using your smartphone.Whether you're a facilitator, instructional designer, or L&D department of one, you don't need a fancy DSLR camera or film crew to create successful training videos. All you really need is a learning strategy, a good production plan, and a smartphone camera. Informed by his 30-year career in training and media, including his time as learning executive with the BBC, author Jonathan Halls is committed to best practices in video production that will actually help your learners to learn, and without a giant strain on your resources.With straightforward and accessible language, in Creating Training Videos you'll get:The intersection of media and learning research: Uncover how your videos can effectively provoke learning.Best practices for instructional video: Create a smart outline for your instructional video, creatively use repetition, highlight schemas that are familiar to your audience, and more. Visual grammar: Learn rules of film that you can put into effect immediately, like framing your shots and selecting the best shot sizes to more powerfully support learning.Planning your pictures: Gain a practical framework for mapping out the elements of your video using storyboards, shot formulas, and narrative templates designed to meet various training needs. Understand how picture, graphics, spoken word, and more come together to tell your story.Your videographer's toolkit: An honest discussion of essential gear, helpful gear, and the serious tools you might consider for your toolkit.Filming with your smartphone: Learn how to best light, stabilize, and frame your shots using the tool you already have in your pocket.Editing and workflow: Stitch shots together for a powerful final product that supports learning, no matter what software you decide to use (yes, even an app on your phone!), and workflow considerations that satisfy all of your stakeholders.With 96 percent of organizations using video as a key modality for workplace learning and 62 percent of organizations posting video (for L&D and other purposes) to YouTube, the ability to produce video is a sought-after skill in the L&D world. Creating Training Videos teaches you step-by-step how to plan, film, and edit smart instructional content—using only a smartphone and without compromising quality and success.

This turnkey guide helps you build a successful executive coaching framework and practice.The Executive Coaching Playbook offers experienced and newly minted executive coaches a complete framework for building your coaching skills and business with proven results. Beyond offering the ultimate, proven coaching theory, this book provides the tools and templates you need to set up a thriving business—from working with your first executive clients to developing the business plan and marketing strategy for your brand.With more than 30 years of experience as both an executive and a top executive coach, Dr. Nadine Greiner, along with talent development expert Becky Davis, shares her extensive knowledge, hard-won lessons, and practical advice covering everything from the first chemistry call with a potential executive client to closing out engagements with meaning and poise. In this book, you will learn how to be the exemplary, sought-after executive coach that leaves clients, sponsors, and yourself more than satisfied.The perfect companion to Dr. Nadine's The Art of Executive Coaching, the playbook offers:75+ downloadable templates and techniques (including email templates, worksheets, forms, and agendas) to support and to customize for your coaching endeavorsA four-step coaching process to adopt with your clientsPractical advice for starting and growing your business

Turn to the Definitive Guide for All Your Consulting Questions ATD's Handbook for Consultants unpacks what it takes to run a successful consulting practice that delivers world-class solutions for clients all with the benefits of a self-directed work life. As companies and organizations become increasingly strategic with how they use employee resources, more are engaging external consultants as highly skilled temporary labor when they lack the specialized expertise to handle their growing needs. Without the staffing flexibility to complete special projects that require more employee hours and specialized skills, companies recognize the benefits of fresh perspectives, new ideas, outside opinions, and the speed and efficiency of an expert consultant who in many cases has already tackled similar challenges with other companies. Consulting is at the top of the list of career moves for talent development professionals and others who have unique skill sets and expertise. Whether you're considering branching out on your own, you've just launched and are struggling to keep yourself afloat, or you're looking to take your business to the next level, this book will help you clarify your “why” and make your transition a soft landing. Learn to set a business strategy, write winning business proposals, and market your products and services. Gain perspectives on multiple consulting career paths—from forming an independent consultancy to joining a boutique consulting practice to consulting with a large company. Edited by consulting powerhouse Elaine Biech, this book is broken into five parts: Exploring consulting: So you want to be a consultant Getting started: Plan your consulting future Delivering results: The work of a consultant Developing business: Find and keep clientsFocusing on your future: Define success your way Tap into the sage wisdom, actionable takeaways, and practical tools in this book, and set yourself apart from the competition on your journey to becoming a successful consultant.

Design Effective Training Programs Despite Limited ResourcesInstructional Design on a Shoestring offers talent development professionals a process for developing effective training programs, even with limited resources. Expert instructional designer Brian Washburn applies the ADDIE model of instructional design and the Build-Borrow-Buy approach to provide guidance, quick tips, and shortcuts for designing a range of training modalities, including in-person, virtual and asynchronous, and self-guided e-learning. With this book, you will learn to build the structure of the instructional design process, effective formal and informal learning experiences, and an ecosystem that supports the learning initiatives. This crash-course of a book also guides you on working with subject matter experts, supervisors, and early testers and drawing learning design ideas from unfamiliar places. You'll learn how and when to make decisions for using tools and technologies, hiring external help, and purchasing off-the-shelf training programs to speed up the work.Even if you don't have a ton of time or access to a lot of money, you can still produce an effective learning experience based on sound educational theory and adult learning principles.About the On a Shoestring SeriesThe Association for Talent Development's On a Shoestring series helps professionals successfully execute core topics in training and talent development when facing limitations of time, money, staff, and other resources. Using the Build-Borrow-Buy approach to problem solving, this series is designed for practitioners who work as a department of one, for new or “accidental” trainers, instructional designers, and learning managers who need fast, inexpensive access to practical strategies that work, and for those who work for small organizations or in industries that have limited training and development resources.

The case for designing learning aligned with the brain's biology is strong. The L&D industry needs less ineffective learning. Learning professionals can apply research-based principles to increase the stickiness of learning. In this issue of TD at Work, Dana Alan Koch will: Provide an overview of the brain as it relates to learning. Explain the eight principles of durable learning. Give suggestions on creating a culture of durable learning. Describe the learner's role in learning durability as they learn to learn. The Tools & Resources in this issue are a Durable Learning Rubric, a set of Questions to Increase Durability, and a Reflection as a Retrieval Practice Form.

Credentials are a less-costly alternative to traditional degree programs, and they provide companies with organic marketing. Employers can harness digital credentials for recruiting and resourcing, and individuals can take advantage of such credentials for career mobility. In this issue of TD at Work, McKenzie Day explains how to: Establish a credentialing framework. Build a business case and cultivate relationships with business partners. Choose the best tool or vendor for your specifications. Harness metrics and data analytics to quantify success. The Tools & Resources in this issue are a Credentialing Program Evaluation Template, a Checklist for Launching a Credentialing Program, and a Certification Program Decision Tree.

Are you being asked to measure and evaluate the effectiveness of the learning programs you created for your company, but don't know where to start and have limited resources? Measure Learning Impact Despite Limited Resources Year after year, talent development professionals report that lack of time, lack of support or partnership from stakeholders, and limited budgets are key barriers to measuring and evaluating their learning programs. Measurement and Evaluation on a Shoestring offers TD professionals a process to measure what matters to the organization with the tools and resources they have available. M&E pro Alaina Szlachta applies the Build-Borrow-Buy approach to provide guidance, quick tips, and shortcuts for making measurement easier while still demonstrating the value and impact of organizational learning. With this book, you will learn to ask the right questions, brainstorm metrics to evaluate learning, and build a measurement strategy that fits your needs. It also guides you on integrating measurement and evaluation into your instructional design approach from the beginning as well as using and analyzing data sources you might already have. You'll discover how to build stakeholder relationships to secure buy-in and when to look beyond your expertise for external support and technology. The Association for Talent Development's On a Shoestring series helps professionals successfully execute core topics in training and talent development when facing limitations of time, money, staff, and other resources. Using the Build-Borrow-Buy approach to problem solving, this series is designed for practitioners who work as a department of one; for new or “accidental” trainers, instructional designers, and learning managers who need fast, inexpensive access to practical strategies that work; and for those who work for small organizations or in industries that have limited training and development resources.

Design Learning Experiences, Not EventsLearning Experience Design Essentials explores how new instructional designers and those looking to build their skills and align their function to the business can blend content and context to elevate learning experiences. Expert Cara North maps out the skills and capabilities that define the work learning experience design (LXD) professionals do.Cara lays out an LXD process to guide readers in creating effective experiences. It includes the all-important task analysis to understand the shoes your learners walk in while performing at work. Other steps include creating assessments, conducting usability testing, and messaging the why behind the learning experience.Traditional instructional design places undue emphasis on dumping training content on learners through a combination of information, media, and technology. What's missing is the context of how learning happens and the understanding that learning is a process, not a one-time event.This book will help you craft a 30/60/90–day plan to apply the concepts throughout. By the end, you'll feel confident saying “yes” to the simple question, “Would you want to take your own learning experiences?”

Career satisfaction directly affects personal fulfillment and mental and physical well-being. Now anyone can learn how to get the most from his or her career. The secret is deceptively simplea meaningful, fulfilling career is available to anyone who makes the active decision to pursue it. Career Contentment details the various organizational factors affecting job satisfaction and shows you how to take control of your own happiness.

This book takes a new look at a subject that is at the heart of all human activity—communication. Specifically designed to help you become an effective communicator, this book gives you the tools and knowledge to connect with and influence your audience whether that audience is a jam-packed auditorium or three clients at an important business meeting. Communication Basics enables you to become a think-on-your-feet presenter who not only presents with authority, but also knows how to listen to your audience effectively.

Despite their best efforts, many organizations find it difficult to shake the silo mentality that stands in the way of real strides in performance improvement. Building a New Performance Vision addresses this issue head on by arguing that training, human resources, organizational development, quality, information technology, and knowledge management professionals should all be playing on the same HPI team. Each of these functions spends most of its energy promoting individual agendas and not the organization's business and performance needs. The cure for this unhappy state of affairs is the creation of a single, unified HPI process and function that brings together these disparate groups under the banner of shared business goals. Readers are offered a clear path to accomplish this organizational feat through the use of step-by-step instructions, tools, tips, and job aids.

Have you considered how outsourcing can help build your organization's learning capability?Organizations in search of solutions to a variety of organizational problems have turned their attention more and more toward outsourcing. The workplace learning and performance (WLP) function seems to be among the first functions outsourced when organizations look to new ways of better managing and lowering fixed costs. It is possible to improve learning in an organization with fewer WLP professionals on staff and reduced training budgets. Outsourcing can help. Advantages of outsourcing include having ready access to leadership and practical implementation expertise from a wide variety of vendors reducing dramatically the cycle time for developing learning having access to greater objectivity for understanding the learning needs of the business client and for developing learning that will meet these needs reducing fixed costs.Today, successful organizations use outsourcing to build learning capability while also reducing costs. And, they increase their business value by increasing their ability to learn. ASTD is proud to present the 19th book in the IN ACTION series: 12 cases that provide real-life, cutting-edge lessons from professionals and organizations that have put these truths about outsourcing into practice.

Informal Learning Basics provides training and development professionals with guidance and practical lessons on harnessing the vast potential of informal learning in their organizations. While formal training has been the focus of many corporate training programs for the past century or more, much of the actual knowledge and many of the skills workers use in performing their jobs are nonetheless developed informally. Informal Learning Basics will assist you in recognizing and utilizing the informal learning possibilities in your company, and will show you how to create a framework of highly cost-effective training opportunities and a culture in which your employees are able to learn and grow in an efficient and unobtrusive way. In addition to providing an in-depth study of the concepts of informal learning, Informal Learning Basics also offers: -an analysis of how workers develop much of the knowledge for their jobs informally -real-world case examples of informal learners -an examination of the nine principles which govern informal learning in the workplace -suggestions on how to blend formal and informal learning in your organization -descriptions of specific activities for both group and individual informal learning opportunities - a discussion of the importance of support personnel in creating and maintaining effective informal learning programs - an exploration of the significant role played by technology in informal learning - information on the importance of providing a codified framework for informal learning in your organization - a consideration of the fact that traditional approaches to evaluating training are often ineffective when evaluating informal learning, and suggestions on how to best evaluate informal learning programs. In an era where organizations of all shapes and sizes are increasingly focused on cutting budgets and maximizing the return on their training investment, incorporating informal learning opportunities into your training programs will result in competent and knowledgeable employees, and great ROI for your company. With its wealth of insight and information on capturing the potential of informal learning and using it to your organization's advantage, Informal Learning Basics is essential reading for every training and development professional.

Answers the three key questions for new trainers: What does a trainer do and why? How can the skills be developed quickly? How does a trainer apply knowledge?Trainer Basics provides a clear, concise explanation of the training function. Veteran trainer, George M. Piskurich, explains the basics of instructional design, adult learning, needs analysis, evaluation, presenting, and facilitation. It is a great tool for training beginning practitioners and subject matter experts new to the training field.

A step-by-step trainers guide for navigating presentation planning, delivery, and follow-up.Presentation Basics eases readers through the presentation development process. Providing 20 essential tips for success, it addresses everything from preparation, using aids, and creating the right environment; to improving delivery and recovering control when things go wrong.

This book argues that the most effective and influential trainers have at least two things in Common - they know why they are trainers, and they understand that training is a partnership. Training from the Heart shows you how to find your own'training heart,'and then how to use this insight to create a learning climate that will encourage your learners to apply lessons from the classroom to the job. Training professionals willing to take this journey of self-discovery are encouraged to take'action'and are given ample assistance by the authors through the use of self-assessments, thought-provoking checklists, and other learning tools. In addition, you will find many useful first-person vignettes throughout the book that demonstrate why training from the heart really works.

The rapid pace of business today may preclude the often lengthy, time-consuming process of needs analysis. Rapid Needs Analysis provides its readers with a framework to conduct an analysis of a performance problem in a fast and efficient manner. Moreover, this book will help you decide if needs analysis is warranted in the first place, and if so, how to get it done quickly. You'll learn how to analyze a request for a performance solution and how to identify a current situation through rapid methods, such as using technology. You will find the practical needs analysis process, methodologies, and tools helpful in most every situation that requires needs analysis. Case studies are also provided to illustrate each step in the needs analysis process along with examples of how other companies have been successful using the process.

Go From Accidental to IntentionalFilled with insights and tips, this updated edition of The Accidental Instructional Designer, by e-learning veteran Cammy Bean, covers nearly every aspect of the learning design process for those getting started or even for the experienced practitioner in need of new ideas. Many trainers and instructional designers fall into the talent development profession by accident, often having been tasked by their organization to train others on a subject they are expert in. Whether they're good at explaining technical concepts or have a way with PowerPoint, they have often have little to no formal education in instructional design. Many are looking for grounding in the core principles of instructional design so that they can design effective and engaging digital learning experiences. Cammy explores instructional design basics such as working with subject matter experts, picking a design approach, and making your learning experiences better through storytelling, interactivity, and visuals. In this second edition, she goes deeper into the learning and development space (where instructional design happens at organizations), learning tools, the technology ecosystem, and assessment and evaluation frameworks. Along the way, you'll hear from a few other accidental instructional designers, get ideas for your own projects, and find resources and references to take your own practice to the next level.

Determine Organizational Needs Despite Limited Resources Needs Assessment on a Shoestring offers talent development professionals a process for addressing organizational needs and determining whether training is the solution. Needs assessment pros Kelly L. Jones and Jody N. Lumsden apply the Build-Borrow-Buy approach to provide guidance, quick tips, and shortcuts for investigating and uncovering everything you can about the organizational problem you need to solve.With this book, you will learn to build a needs assessment strategy, gather insight through data analysis, and put forward effective solution recommendations. You'll also pick up strategies for borrowing existing information, talent, and resources, and for making resource management decisions. Regardless of the scope of the project, the constraints of the business problem, or how you get the job done, the steps associated with needs assessments are flexible enough to scale up or down.To conduct high-quality needs assessments, think like a detective. The detectives Sherlock Holmes, Velma Dinkley, and Hercule Poirot didn't have large teams, unlimited budgets, or a bottomless well of resources to work with, but they succeeded by identifying who, where, and how to solve mysteries that no one else could. With this book, talent development professionals can too. This is a perfect resource for small companies—and departments of one or few—who need to get started right away.The Association for Talent Development's On a Shoestring series helps professionals successfully execute core topics in training and talent development when facing limitations of time, money, staff, and other resources. Using the Build-Borrow-Buy approach to problem solving, this series is designed for practitioners who work as a department of one; for new or “accidental” trainers, instructional designers, and learning managers who need fast, inexpensive access to practical strategies that work; and for those who work for small organizations or in industries that have limited training and development resources.

Expand Your Knowledge of Organization Development to Enhance Your L&D EffortsATD's Organization Development Handbook is a tactical, hands-on book for those in learning and development looking to make that first step into organization development or those who are a one-person band doing both. While many books and textbooks exist on organization development—the effort to improve an organization's capability through the alignment of strategy, structure, people, rewards, metrics, and management processes—this volume is the first of its kind to address OD from the talent development and, specifically, L&D perspective.More than ever, L&D professionals are taking on organization development work to drive organizational effectiveness and performance. Sometimes this happens out of choice when seeking a new career challenge, and other times out of necessity when the organization adds OD to their responsibilities. In either case, L&D professionals need new knowledge and skills—as well as insight into how to utilize their analysis, design, development, implementation, and evaluation abilities—to become successful in creating OD solutions.Edited by OD practitioner and expert Brian J. Flores, this volume includes in-house experts and consultant contributors from the OD field itself as well as those who crossed over from L&D to OD. Readers will learn how to apply the foundations of organization development to their multiculturalism, upskilling and reskilling, soft skill development, and succession planning processes and programs.

Show the value of virtual learning to demonstrate business impact.In Designing Virtual Learning for Application and Impact, virtual learning expert Cindy Huggett teams with evaluation experts Jack and Patti Phillips and learning transfer authority Emma Weber to create a guidebook for TD practitioners to ensure that their online programs achieve measurable results beyond the virtual classroom.This practical book outlines a design process focused on how to deliver on-the-job application of learning and a positive impact on business results. It gives 50 techniques you can immediately use to effectively design an engaging virtual learning program that helps learners apply the knowledge they've gained back on the job.Virtual learning is here to stay. And it must add value to an organization, otherwise it's a waste of time and resources. As budgets are slashed, the ability to show that a program is an investment, rather than an expense is vital. Thus, we need a renewed sense of urgency to make sure virtual learning delivers results for those who support it, expect it, and even demand it.Step up to the challenge and get serious about delivering business impact with your virtual learning programs. This book will show you how.

Are Mentoring and Coaching Programs Effectively Employed in Your Organization? Coaching and mentoring have become essential organizational tools for developing people. HR managers, T&D specialists, and performance technologists will find useful tools in the 12 case studies in this volume. These studies portray different mentoring and coaching programs in a variety of organizations and many educational applications that can be used as models and guides.

Offers the tools to sell and implement emotional intelligence training in your organization.Emotional intelligence matters more than ever. Personal qualities such as resilience, optimism, and initiative have become crucial survival traits necessary for enduring the many changes affecting the American and global marketplaces. Promoting Emotional Intelligence in Organizations offers the tools to sell and implement emotional intelligence training within your organization.

Employ a structure for establishing, tracking, compiling, and communicating training results. How do you know that your HR or training department has accomplished its objectives? A training scorecard enables you to evaluate your programs subjectively and standardize the tracking process. Implementing Training Scorecards features eight powerful case studies that illustrate how to use and implement training scorecards.

Add Data and Analytics to Your TD ToolkitInstructional design pro Megan Torrance addresses the importance of instructional designers accessing and applying learning and performance data—from how to design learning experiences with data collection in mind to how to use the data to improve and evaluate those experiences. With the advance of new learning technologies and data specifications, instructional designers have access to more and richer data sources than ever before. With that comes the question of what to do with the data. While most data and analytics books focus on their application for measurement and evaluation and assume a prior baseline understanding of what learning data and analytics mean, Data and Analytics for Instructional Designers delves into the foundational concepts that will enable instructional designers and L&D professionals to use data in their roles. Split into two parts, the book first defines key data and analytics terms, data specifications, learning metrics, and statistical concepts. It then lays out a framework for using learning data for planning how to gather data and to building scale and maturity in your data operations. Megan reassures readers that basic math skills with some computer assistance is what you'll need to get going. So set aside any math anxiety!Through a “If I can see it, I can be it” approach to learning data and analytics, the book blends practical what-is and how-to content with real-world examples and longer case studies from practitioners. Chapters conclude with opportunities for you to put these techniques to work right away, whether you are in a data-rich environment already, or whether you are just getting started and working on hypotheticals.

Reimagine the Role of L&D in the Modern Workplace How can we possibly keep up? This question is front and center in today's workplace thanks to the downright ridiculous pace of change. There's a never-ending stream of new processes, regulations, products, and technologies with which employees must contend. And in the middle of everything—between executives, stakeholders, managers, IT, subject matter experts, legal, and employees—sits L&D, charged with making sure people have the knowledge and skills needed to execute but rarely provided with the time and resources to get it done.The Modern Learning Ecosystem outlines a practical approach for navigating nonstop workplace change. Inspired by decades of operations and talent development experience with the world's most dynamic companies, learning and enablement expert JD Dillon challenges the traditional L&D mindset with a tried-and-true framework that makes right-fit support a meaningful part of the everyday workflow. This book provides step-by-step instructions for architecting a disruption-ready learning ecosystem that will help employees solve today's biggest problems while building the knowledge and skills needed to seize tomorrow's opportunities.Do you believe workplace learning is about more than courses? Do you struggle to gain stakeholder buy-in for alternative learning strategies? Do you want to make smarter decisions when it comes to solution design, technology application and measurement practices? Grab your copy of The Modern Learning Ecosystem and make sure the people you support are always ready for what comes next.

By understanding the mechanisms of memory, including how information is stored in long-term memory, you can create optimal and effective learning experiences. In this issue of TD at Work, Alexandria Clapp and Lauren Devine explain why memory is such an integral part of learning and ways to layer memory strategies into your learning design and delivery.

In The Facilitator's Guide to Immersive, Blended, and Hybrid Learning, veteran virtual trainer and learning tech maven Cindy Huggett examines the role of a facilitator in immersive, blended, and hybrid learning environments and offers cutting-edge insights and practical advice on how facilitators can make programs effective and engaging in any scenario. She introduces the new learning experience facilitator role and the skills needed to be successful in today's modern learning environments.While the shift from traditional classrooms to immersive learning experiences (including immersive, blended, virtual, and hybrid) has exploded in recent years, the supporting technologies and techniques have been evolving over time and now include augmented, mixed, and virtual realities. In fact, immersive, blended, and hybrid learning have become the new reality of training. Cindy walks you through how to facilitate in each of these modalities, covering everything from technology needs to suggested modifications of activities. Throughout, she includes real-life examples of immersive, blended, augmented, virtual, and hybrid learning in action. And she asks the vital question: Is facilitation necessary in immersive learning experiences? The answer is yes, but to be successful, facilitators need to update their skills on an ongoing basis.Prepare yourself with the skills and knowledge to navigate the new world of learning and to make your facilitation shine.

Rethinking the career path you're on? You cannot start a new career journey until you know where you want to go. In this issue of TD at Work, Lisa Spinelli details how to explore who you are and what career you want, not just what you think you should do.

Surpass the Basics of Virtual TrainingNext Level Virtual Training, by Diana L. Howles, has received awards from Axiom Business Book Awards, Goody Business Book Awards, and North American Book Awards.As virtual training continues as a go-to, effective learning option, and platform providers improve functionality, trainers and facilitators need to take their skills to the next level. Written by expert facilitator Diana L. Howles, this book goes beyond the basics of virtual training and online synchronous instruction, providing in-depth insights into advanced challenges. Next Level Virtual Training introduces the Virtual Trainer Capability Model, which identifies eight areas of expertise for the top virtual professional. A train-the-virtual-trainer resource, this book will guide you developing the specific knowledge and skills to facilitate online interactivity, manage multitasking, be technically fluent, oversee logistics and troubleshooting, leverage your voice, and engage virtual learners. Importantly, this book is about actionable tips, strategies, and techniques rather than the technologies. Inside you'll find comprehensive chapters on developing on-camera competence; applying learning experience design to live online learning; and preparing for the combination of onsite and online learners together in a post-pandemic hybrid work environment.Whether you are a virtual trainer, a live online facilitator, a synchronous educator, an online adult education instructor, this book is for you. It is also for designers, developers, evaluators, and producers of virtual learning.

As organizations embrace flexible work, more people leaders will lead hybrid teams, a mix of virtual and in-office employees. Are they prepared to lead in this new way? What exactly does that look like? In this issue of TD at Work, Chris Coladonato details ways talent development professional can support and equip people managers with the tools and guidance to support their teams.

Elevate Your Work and Relationships Through Conscious AccountabilityResults and relationships—managers and leaders no longer have to prioritize one over the other to build a culture of exceptional accountability. You don't have to choose between being the hard-charging task master and being the easy-going people pleaser. By expanding your awareness to create deliberate intentions, take informed actions, and be responsible for your impact, you can achieve better business outcomes and experience greater satisfaction in doing so.In Conscious Accountability, Yale professors, psychologists, and leadership consultants David C. Tate, Marianne S. Pantalon, and Daryn H. David invite you to think about yourself and your working relationships more completely and integrate a practice of conscious accountability in your daily life. A forward-thinking approach to realizing organizational and team goals, conscious accountability can help you move beyond traditional ways of engaging with your employees, team members, and peers. The impact will be transformative.To help you develop the skills and the mindsets of conscious accountability, this book introduces a straightforward and powerful CONNECT framework that gives you the tools you need to better relate to everyone in your professional (and personal) life, build trust, and motivate yourself and your colleagues for greater outcomes. Step up your game by following the seven practices of conscious accountability—creating clarity, opening up engagement, nailing it, noticing, exchanging feedback, claiming it, and trying again. You will connect more closely to others, put people in a position to succeed, elevate and distinguish yourself, and generate excellence everywhere you turn.

Elevate Your Impact Through Influence SkillsAt work, we often find ourselves in situations where we can and do influence others. We are negotiators, persuaders, conciliators, and maybe intermediaries and mediators. While there used to be little to no emphasis placed on developing these skills, organizations now recognize the ability to influence as critical for effective employee relations and productivity. Part of the ATD Soft Skills Series, Influence in Talent Development examines the growing importance of personal influence at work and its impact on your relationships, career, and organizational success. Talent development professionals have a tremendous opportunity to influence at a deeper level—with learners, SMEs, and stakeholders—to achieve business and learning results. This book considers what it means to influence in general and in the TD context; how to use your ability to influence tactically and strategically; how to overcome barriers to success; and how you can be more impactful and empathetic. Vivian Blade shares a framework of five powerful principles at work to guide and expand influence: social capital, courage, authenticity, passion, and engagement. Engage the principles in this book to build your influence among your colleagues and employees, and you will be more effective at getting things done with others. Other books in the series: Adaptability in Talent Development Emotional Intelligence in Talent Development Creativity in Talent Development Teamwork in Talent Development

Ignite Online Events and Virtual Training with the Use of Well-Designed and Facilitated ActivitiesCreating outstanding virtual meetings, webinars, and training programs has always been challenging for novice and experienced instructional designers and facilitators alike. Virtual learning experts Kassy LaBorie and Tom Stone understand that the need to interact and engage is more important than ever, as online collaboration becomes the norm rather than the exception.In this new, updated edition of Interact and Engage!, the authors offer more than 75 activities as well as tips and strategies to help you create effective online learning and masterful meetings and webinars. Activities range from warmups and icebreakers to closers and celebrations, and everything in between. LaBorie and Stone cover advanced features and techniques and guide you on how to convert or create your own online activities, no matter what technology you are using now or in the future. An appendix presents two capability models for the positions of virtual facilitator and producer.

Improve the Impact of Your FacilitationFacilitation is about mastering how to deliver an engaging learning experience, all in the effort of improving workplace performance. It's also about developing your unique approach and building confidence in it so you can achieve your facilitation goals. In Facilitation in Action, four master ATD facilitators open your eyes to the range of facilitation methods and techniques and help you find your authentic training style.Authors Carrie Addington, Jared Douglas, Nikki O'Keeffe, and Darryl Wyles provide tips, lessons, and stories rooted in hands-on application, from experiences leading ATD's education programs and delivering training in industries from government and healthcare to marketing and beauty. Learn how to develop a facilitation mindset that identifies what learners need to be successful before, during, and after training. Explore how to adapt your facilitation across various modalities and how to be prepared when you must pivot in the moment. And, dive into the importance of empathy, inclusion, feedback, and performance to facilitation.This guide takes both new and established facilitators on a journey of honing training delivery skills, and demonstrating agility for the benefit of the learners, the organization, and themselves. The chapters are structured around actual questions the authors have received over the years from learners in ATD Education's train-the-trainer sessions. Each chapter concludes with invitations and moments of reflection for the reader as they consider their own development as a facilitator.

Start, Build, and Navigate Your Training and TD CareerATD's Handbook for Training and Talent Development is the premier resource and compendium of everything a training and talent development (TD) professional needs to know to start, build, and navigate a thriving career. Now in its third edition and grounded by the Talent Development Capability Model, this is more than a revised volume. This edition offers an up-to-date view of the growing roles of talent development professionals, our changing world of work, and the critical need for business alignment. Edited by Elaine Biech, the third edition is divided into eight sections comprising 57 chapters authored by 100 expert practitioners—the brightest thinkers in the field—who share foundational and advanced perspectives and information. The Handbook dives deeply into growing professional expertise and personal skills, virtual learning and remote work, trends affecting TD, managing organizational and career change, growing roles in TD, and understanding organizational impact and business alignment. Fifty online tools are available to download, and there is also a glossary and references.TD professionals, keep this practical, companionable volume close by; it's the reference you will always turn to.

Make DEI Training Foundational in Your OrganizationWhen done well, diversity, equity, and inclusion (DEI) training creates space for courageous conversations that acknowledge hard truths around systemic inequities and explores topics that touch on people's vulnerabilities in all facets of their lives. For those of you who do this work, there has not been a clear path to follow for making progress. As a DEI trainer, you have forged your own way and learned as you went. With Diversity, Equity, and Inclusion for Trainers: Fostering DEI in the Workplace, the need for DEI trainers to go at it alone comes to an end. Expert facilitator Maria Morukian provides the guidance you need to develop the knowledge and skills required for DEI training. Morukian covers the historical underpinnings and rationale for DEI work; takes you through the process of organizational assessment, design, and delivery; and offers strategies for embedding DEI and promoting sustainability through collaborative practices and dialogues, allowing you to develop and understand your own identity lenses and biases. Reflection questions and worksheets are included in every chapter.

Promotions Are So Yesterday is the recipient of the 2023 Bronze Medal from the Axiom Business Book Awards in the category of Success/Motivation/Coaching and the 2023 Nautilus Book Award in the category of Business & Leadership (Self Pub/small Press).The time-honored tradition of defining career development exclusively in terms of promotions, moves, and title changes is dead. Beyond, between, and besides the climb up the positional ladder, there are many other ways that employees can—and want to—grow. However, many organizations still operate under the notion that promotions are the only option for career development, leaving employees disengaged, managers frustrated, and the business disadvantaged in its efforts to retain talent.The good news is that career development is so much more than promotions alone, and managers are in a powerful position to redefine career development and create positive results for their employees and their organizations in this area.In Promotions Are So Yesterday, Julie Winkle Giulioni offers you a new approach for developing your employees'careers and helping them thrive in a company when promotions are not readily available. Discover an easy-to-apply framework of seven alternative dimensions of development (contribution, competence, confidence, connection, challenge, contentment, and choice) that will engage your employees—dynamic opportunities for growth that are completely within your control as a manager.Promotions Are So Yesterday is filled with practical advice, nearly 100 questions to spark reflection and productive dialogue, and actionable templates and tools that managers can use with employees. Help bring your employees and your organization to even greater achievement with a strategy that will increase your employees'job satisfaction, performance, knowledge, and skills, and strengthen your organization's workforce.

Your Guide for Success in Talent Development and HealthcareWithin every corner of a healthcare system reside talent development and training initiatives and thus the need for talent development (TD) professionals and expertise. The ATD Talent Development and Training in Healthcare Handbook addresses the many opportunities and complex TD professionals face in the growing and rapidly changing healthcare space. Effective talent development is the thread that weaves through an entire healthcare organization to ensure it is up to standard with latest practices in treating patients while providing a safe and engaging environment for staff. Whether you are new to the field, a clinician new TD, or a seasoned TD professional in need of solutions and best practices, you can turn to this evergreen resource whenever you need tried-and-true advice.TD professionals have the unique role of tying together organizational and employee advancement in healthcare systems—and likewise, this handbook dives into areas for both business and professional evolution. It covers six key themes across 26 chapters: Learning and Development Basics Organizational Development Employee Development Business Acumen for the Health System Digital Transformation and Literacy Patient-Centric CareWritten by 25 fellow healthcare practitioners with extensive experience in the field—from nurses, physicians, and administrators to instructional designers, chief learning officers, technology experts, and leaders across the industry—this book will help you maximize the impact of your work and improve your abilities to deliver the best care possible to your patients.