Search

In this study, we propose a new appointment window scheduling (AWS) approach of informing customers of an admission window (AW) rather than the traditional appointment time. We provide a formal description of this AWS problem for only one kind of customer and propose a dedicated chance-constrained policy to assign AWs dynamically under the condition with fixed service capacity, different scales as well as status in different waiting stages, and wait-dependent abandonment. Numerical experiments show that customer satisfaction can be significantly improved (by reducing over 60% of wait-but-abandon events and by reducing 90% of departures caused by waiting beyond the AW), and server utilisation is slightly improved. And the improvements are more significant when systems are overloaded, and customers are more sensitive to online waiting than offline waiting. The AWS scenario can also be applied to other queueing systems as long as it is possible and profitable to let customers wait outside of the waiting area. [ABSTRACT FROM AUTHOR]

An improved Ant Colony Optimization (ACO) algorithm, named IACO, is proposed to address the inherent limitation of slow convergence, susceptibility to local optima and excessive number of inflection in traditional ACO when solving path planning problems. To this end, firstly, the search direction number is expanded from 4 or 8 into 32; Secondly, the distance heuristic information is replaced by an area heuristic function, which deviated from the traditional approach that only considers pheromone information between two points; Then, the influence of path angle and number of turns is taken into account in the local pheromone update. Additionally, a reward and punishment mechanism is employed in the global pheromone update to adjust the pheromone concentrations of different paths; Furthermore, an adaptive update strategy for pheromone volatility factor adaptive is proposed to expand the search range of the algorithm. Finally, simulation experiments are conducted under various scenarios to verify the superiority and effectiveness of the proposed algorithm. [ABSTRACT FROM AUTHOR]

Healthcare services are customer-intensive services and usually accompanied by other treatment-related consumptions, e.g. medications. Traditionally in China, prescribing and dispensing are both made by hospitals, which causes high drug expenses. To solve this problem, the Chinese government has begun exploring the separation of prescribing and dispensing. Against this background, this paper analyses the optimal designs for healthcare services considering separated medications. We consider a service system with one monopolistic healthcare service provider, which could be a revenue-maximiser or social-welfare maximiser, and assume patients are bounded-rational with demands affected by price and quality of both service and medications. We analyse the optimal service price and service rate for cases involving either single or multiple medications. Revenue-maximiser usually prefers cost-effective medications, and when its service quality is low, more irrational patients are preferred. Its revenue increases with the number of medication types. For the social-welfare-maximiser, as the number of medication types or improved quality of certain medications does not ensure greater social welfare, its benefits depend on the prices and quality of the entire medications. For a social planner, it is effective to institute price caps to achieve socially optimal results. This paper lays theoretical foundations for price regulations of public healthcare systems. [ABSTRACT FROM AUTHOR]

In the context of Industry 4.0, the manufacturing sector is moving from automation towards intelligence. The application of new generation information and communication technologies (ICTs) improves the interconnection and transparency of intelligent manufacturing (IM) systems, which will change how information interacts and work is done, thus changing how work should be managed. These changes require the following characteristics for IM production and operations management (POM): integration, flexibility and networking, autonomous and collaborative decision-making, learning-based operations management, self-optimisation and adaptability, and proactive decision-making. This paper presents the state of the art, current challenges, and future directions of IM-related POM research from the perspectives of these characteristics through a systematic literature review. Descriptive and thematic analyses of 208 research articles published between 2005 and 2020 are provided. The review and discussions focus on five research themes, i.e. value creation mechanisms, resource configuration and capacity planning, production planning, scheduling, and logistics. [ABSTRACT FROM AUTHOR]

Servitization refers to the phenomenon in which manufacturers increasingly focus on services in tandem with the sale of their products. Despite the growing scholarly awareness of servitization, systematic reviews are lacking to clarify how its value can be created through different relevant factors. Based on a conceptual framework, this study fills the gap by examining 213 empirical research papers published between 2005 and 2019. Descriptive and thematic analyses on servitization are presented for its definitions, prerequisites, performances, and intermediate factors of the value creation in servitization. Findings and research streams are synthesised in a causal graph and a mechanism matrix to offer suggestions and research directions for future practitioners and researchers. The results have specified key factors from different levels, such as firm attributes, operations, networking, and the environment, each of which functions in the link of the formation and value creation of servitization. The results further revealed that the existing literature has emphasised the absolute benefits of servitization and predominantly investigated intermediate factors of its value creation. This study offers literature-based insights to enrich the theory-building of servitization and to develop insightful instruments for practitioners. [ABSTRACT FROM AUTHOR]

Purpose: Surgical necrotizing enterocolitis (NEC) is a severe medical condition that, even after surgery, a portion of the survival infants may still have neurological sequelae. The objective of this study was to identify the risk factors associated with the development of permanent neurodevelopmental impairment (NDI) in neonates with surgical NEC. Methods: Between January 2016 and June 2022, a retrospective data collection was conducted on 98 individuals who experienced surgical NEC with gestational age ≥ 28 weeks. Among these patients, 27 patients were diagnosed with NDI, while the remaining 71 patients did not have NDI. Based on this division, the patients were categorized into the NDI group and the Non-NDI group. Demographics, comorbidities, and admission lab results were analyzed using univariate and logistic regression analyses. Results: Of the 98 neonates following surgical NEC, 27(27.6%) developed permanent neurodevelopmental impairment (NDI). Predictors of NDI were identified through the final multivariable logistic regression analysis, which revealed that gestational age ≤ 32 weeks (p = 0.032; odds ratio [OR], 5.673), assisted mechanical ventilation after NEC onset (p = 0.047; OR, 5.299), postoperative acute kidney injury (p = 0.040; OR, 5.106), CRP day 3 after NEC onset (p = 0.049; OR, 1.037), time from presentation to surgery (p = 0.003; OR, 1.047) were significant risk factors. Conclusions: Our study identified gestational age ≤ 32 weeks, assisted mechanical ventilation after NEC onset, postoperative acute kidney injury, CRP day 3 after NEC onset, and time from presentation to surgery as significant risk factors for NDI in neonates with surgical NEC. These factors would be helpful to refine treatment modalities for better disease outcomes. We also determined the cut-off values of CRP day 3 after NEC onset and time from presentation to surgery, allowing for the individualized evaluation of NDI risk and the implementation of earlier targeted laparotomy. [ABSTRACT FROM AUTHOR]