Search

Purpose: The study aims to find out the current scenario of library resources and services viz. collection including infrastructure, staff position, library services available in the private university libraries in the state of Assam, India. Methodology: Physical survey of all the five libraries has been conducted for which a questionnaire was designed. Findings: With the increasing number of library users, there should be adequate number of library staff to maintain all the different collections and services of the library. Private university libraries e-books and e-journals facility is not sufficient to cater the increasing demands of the users. Research Limitations: The study is applied to private university libraries within the geographical barrier within the state of Assam. It is applied only on the basic level library resources and services expected from a library. Practical Implications: It will provide an opportunity to the library authority to fill up the gap in providing their basic library services. The method and technique of the study may be applied to any other libraries where the libraries are managed by library science professional with proper library procedures. Originality/value: The study is itself a unique one as no such study was conducted in the area of private university libraries. [ABSTRACT FROM AUTHOR]

Purpose: This empirical study aims to measure the performance of electronic service quality and related infrastructure in a state university library and suggests the strategies for further improvement based on this study. Design/methodology/approach: The data collection was done through a survey questionnaire based on the 22 attributes of four e-Service quality dimensions rated on five-point Likert scale. The sample population consisted of 239 respondents comprising of different categories of users of university library. Findings: The results of this study indicated that all four dimensions rated by the users fell between mean score 3 to 4 (good), the highest score was received in dimension online public access catalogue (OPAC) and internet service with followed by Library website, Library electronic equipment's and e-User education. Out of total 22 e-Service quality attributes, none of the attributes received score above 4 (excellent), which indicates that still university library need to improve the current performance of e-Service quality and to take remedial steps to enhance the existing e-services and infrastructure. Practical implications: Findings from this study could assist university library authority to sustain and enhance performance of e-Services that could achieve the core journey of the modern university libraries. Originality/value: This study was the first endeavour for measurement of the performance of e-Service quality and related infrastructure of federal university libraries in India. [ABSTRACT FROM AUTHOR]

Introduction-This paper discussed the need of performance audit through LibQUAL+ technique in University Library users in West Bengal, India. LibQUAL+ Technique is developed by Association of Research Libraries (ARL) in the year 2000. It is a suite of services that libraries use to solicit, track, understand, and act upon users' opinions of service quality. In this paper, an attempt has been made to measure the performance of Burdwan University Library and Visva-Bharati Library Users through LibQUAL+ technique. Comparative study of each dimension that is Library as a Place (LP), Information Control (IC) and Affect of Service (AS), Adequacy Gap (AG), Superiority Gap (SG) and Zone of Tolerance has been determined. This technique has been applied to know what library users saying about the performance of the library. Methods-To conduct of this study a large variety of data-gathering and analysis techniques have been adopted such as surveys, interviews, observations, etc. of the users of both the libraries. Findings-Visva-Bharati Library (VBL) performs better in all respect than Burdwan University Library (BUL) specially overall library performance of VBL (3.20 mean score) where as BUL (3.34 mean score) in West Bengal, India. Suggestions-Library authority should concentrate whether minimum service levels are available to users, what their desired service levels are but what they are getting (perceived) at this moment. Faculty, scholars and students opinion (feedback & suggestions) regarding library services have to take regular interval i.e. quarterly, half-yearly or yearly. Besides that, authority of university library should always promote introduction of new services to the academic community through notification as well as put it library website or university website. [ABSTRACT FROM AUTHOR]