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An Electronic Health Record (EHR) is an individual's record of all health events that enables critical information to be documented and shared electronically amongst health care providers and patients. The introduction of an EHR, particularly a patient-accessible EHR, can be expected to lead to an escalation of enquiries, complaints and ultimately, disputes. Prevailing opinion is that Online Dispute Resolution (ODR) systems can help with the mediation of certain types of disputes electronically, particularly systems which deploy Artificial Intelligence (AI) to reduce the need for a human mediator. However, disputes regarding health tend to invoke emotional responses from patients that may conceivably impact ODR efficacy. This raises an interesting question on the influence of emotional intelligence (EI) in the process of mediation. Using a phenomenological research methodology simulating doctor–patient disputes mediated with an AI Smart ODR system in place of a human mediator, we found an association between EI and the propensity for a participant to change their previously asserted claims. Our results indicate participants with lower EI tend to prolong resolution compared to those with higher EI. Future research include trialling larger scale ODR systems for specific cohorts of patients in the area of health related dispute resolution are advanced. [ABSTRACT FROM AUTHOR]

Prevention through Design has been identified as an effective means to enhance construction safety. However, design professionals, clients and other stakeholders often have limited experience of construction processes. Although processes and tools have been advanced to support stakeholders, very few have been adopted in practice. The complexities inherent in designing for safe construction suggest this to be a wicked problem using criteria advanced by Rittel and Weber. Approaches advanced to solve wicked problems outside construction are not applicable for solving construction design problems, largely because they require that stakeholders expend an impractical amount of time and energy to arrive at amenable solutions. Instead, an approach that utilises information visualisation addresses criteria for wicked problem resolution. The promise of information visualisation for this wicked problem has been illustrated through a case study involving façade design. An infographic was generated following structured interviews with building designers and safety experts. A workshop involving 20 designers, engineers and safety experts demonstrated that the infographic prompted participants to identify risks not previously considered and stimulated discussion about mitigation or reduction. There was unanimous agreement that the information visualisation could feasibly be adopted within the construction industry’s tight time and resource constraints. [ABSTRACT FROM PUBLISHER]

Recent studies have demonstrated that Multi-Disciplinary Meetings (MDM) practiced in some medical contexts can contribute to positive health care outcomes. The group reasoning and decision-making in MDMs has been found to be most effective when deliberations revolve around the patient’s needs, comprehensive information is available during the meeting, core members attend and the MDM is effectively facilitated. This article presents a case study of the MDMs in cancer care in a region of Australia. The case study draws on a group reasoning model called the Reasoning Community model to analyse MDM deliberations to illustrate that many factors are important to support group reasoning, not solely the provision of pertinent information. The case study has implications for the use of data analytics in any group reasoning context. [ABSTRACT FROM PUBLISHER]