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We study a double-ended queue consisting of two classes of customers. Whenever there is a pair of customers from both classes, they are matched and leave the system. The matching is instantaneous following the first-come-first-match principle. If a customer cannot be matched immediately, he/she will stay in a queue. We also assume customers are impatient with generally distributed patience times. Under suitable heavy traffic conditions, we establish simple linear asymptotic relationships between the diffusion-scaled queue length process and the diffusion-scaled offered waiting time processes and show that the diffusion-scaled queue length process converges weakly to a diffusion process that admits a unique stationary distribution. [ABSTRACT FROM AUTHOR]

Arrival processes to service systems often display fluctuations that are larger than anticipated under the Poisson assumption, a phenomenon that is referred to as overdispersion. Motivated by this, we analyze a class of discrete-time stochastic models for which we derive heavy-traffic approximations that are scalable in the system size. Subsequently, we show how this leads to novel capacity sizing rules that acknowledge the presence of overdispersion. This, in turn, leads to robust approximations for performance characteristics of systems that are of moderate size and/or may not operate in heavy traffic. [ABSTRACT FROM AUTHOR]

In a traffic-aware route search (TARS), the user provides start and target locations and sets of search terms. The goal is to find the fastest route from the start location to the target via geographic entities (points of interest) that correspond to the search terms, while taking into account variations in the travel speed due to changes in traffic conditions, and the possibility that some visited entities will not satisfy the search requirements. A TARS query may include temporal constraints and order constraints that restrict the order by which entities are visited. Since TARS generalizes the Traveling-Salesperson Problem, it is an NP-hard problem. Thus, it is unlikely to find a polynomial-time algorithm for evaluating TARS queries. Hence, we present in this paper three heuristics to answer TARS queries-a local greedy approach, a global greedy approach and an algorithm that computes a linear approximation to the travel speeds, formulates the problem as a Mixed Integer Linear Programming (MILP) problem and uses a solver to find a solution. We provide an experimental evaluation based on actual traffic data and show that using a MILP solver to find a solution is effective and can be done within a limited running time in many real-life scenarios. The local-greedy approach is the least effective in finding a fast route, however, it has the best running time and it is the most scalable. [ABSTRACT FROM AUTHOR]