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Purpose Citation content in academic papers and academic monographs promotes the knowledge flow among different publications. However, existing citation content analysis (CCA) focuses on academic papers and monographs have not received much research attention. We want to know if monographs are appropriate objects of CCA and whether existing methods of analyzing citation in papers are suitable for citation in monographs. Therefore, this paper aims to learn more about features of cited references and citation content in monographs and compare the characteristic of citation pattern between monographs and papers. Design/methodology/approach The authors manually annotate the references and syntactic citation content in academic monographs published by Morgan & Claypool and automatically extracted the references and citation content from academic papers published by Public Library of Science. Five features in two types citation pattern, namely, pattern of cited reference (including year, source and mention frequency of reference) and pattern of citation content (including location, length of citation content) are used to examine similarities and differences between monographs and papers. Findings The results indicate that between monographs and papers, differences are shown in location, length of citation content and year, source of reference, whereas frequency of mention of reference is similar. Originality/value Previous studies have explored the patter of citation content in academic papers. However, none of the existing literature, as far as the authors know, has considered the citation content in academic monographs and the similarities or differences among academic documents when studying the citation pattern.

Purpose The purpose of this paper is to review and explore the primary characteristics of the best papers, which have been selected by the Toulon-Verona Conference (TVC) Excellence in Services scientific committee for the period 2008-2016. Design/methodology/approach The study includes a review of the best papers (n = 51) selected by the TVC’s scientific committee from 2008 to 2016 and obtained through the TVC’s archives. The primary highlights of each paper include number of authors, authorship profile (i.e. lead author affiliation, gender, and geographic location), co-authors’ geographic locations, classification of the papers, research topics, varieties of research methods used, number of electronic downloads (as of June 2017), number of citations, and subject keywords. Coding sheet developed to ensure standardization, consistency and to ensure the relevant data were collected for the content analysis. Mixed methods analysis (analyze quantitative data qualitative and and vice versa) was used to provide descriptive statistics. Findings In total, 51 best papers have been selected by the TVC scientific committee and reflected 145 authors. Lead authors were from a total of 50 HEIs worldwide and one consultant (private sector). Six papers were self-authored while the 45 were multi-authored. The majority of the papers written by Italian authors (58.8 percent); followed by France, Greece, and Sweden (5.9 percent each); Australia, Portugal, Spain, and UK (4 percent each); Austria, Norway, Slovenia, and Vietnam (1.9 percent each). In total, 37 papers were classified as a research paper, 10 case studies, and 4 theoretical. Practical implications The analysis for the first time define methodological trends for the TVC’s best papers and suggest possible future research topic and methodological approach for research in the management field. Originality/value The findings are unique for the TVC conference, for the TQM’s special issue, which provide practical implications for researchers and conference organizers and contribute to the literature of analyzing published papers.

Purpose This paper aims to explain the contextual basis for examining the accountant stereotype, describe the multiple influences on its development and propose directions for further research. Design/methodology/approach This paper takes the form of a review. It discusses a research paper published in the current issue of Meditari Accountancy Research which undertakes a content analysis using the General Inquirer to identify the image of accountants as represented in novels. Findings Several issues need to be considered when examining these results. The first of these is that the portrayal of accountants in the media has become more positive in recent times. Second, the media is just one influence on the development of stereotypes; third, the media may have limited influence on stereotype formation. Research limitations/implications The findings have implications for further research on the development and maintenance of the accountant stereotype. Originality/value This review contributes to the debate on possible interventions to create a more positive image of accountants.

Purpose – The purpose of this paper is to examine the content and determinants of voluntary corporate social responsibility (CSR) disclosures within chief executive officer (CEO) letters and social media tools. Design/methodology/approach – Published CEO letters and the presence of global pulp and paper manufacturing companies in the social media in 2012 are analysed in this study using content analysis. Furthermore, multiple regression analysis is used to investigate the impact played by headquarter location, firm size and lagged profitability as a measure of slack resources on the quality of CSR disclosure. Findings – Company size and slack resources were found to increase the quality of traditional sustainability communication, whereas company size was the only significant factor explaining communication quality in social media usage. Environmental issues were the most common disclosure topic, accompanied by community issues. A curvilinear association was interestingly found between slack resources and communication quality. Research limitations/implications – The sample frame was selected from the 100 largest pulp and paper companies globally, and for better generalization, future research should aim at also analyzing data from small and medium enterprises and from other industries. Practical implications – Findings of the paper are useful for firm self-evaluation and benchmarking of disclosure activities by other businesses across the pulp and paper industry. Social implications – Slack company resources improve communication quality and the effective utilization of multiple channels. Originality/value – This paper incorporates the framework of the new ISO 26000 standard in CSR implementation and illustrates the growing importance of social media in communicating CSR.

Purpose The purpose of this paper is to ascertain whether Fortune Global 500 companies embed stakeholder engagement in their sustainability reporting. Design/methodology/approach Quantitative and qualitative content analyses were undertaken on 646 sustainability reports written in English over the period from 2015 to 2017. Findings This research found a low level of stakeholder engagement disclosures and scant evidence that sustainability disclosures were drawn upon stakeholder engagement practices. The findings indicate that stakeholder engagement was loosely embedded in sustainability reporting. Research limitations/implications Sustainability reports are the sole unit of analysis. Besides, this research is limited to a sample of companies and to a specific period, which limits the generalisation of the research findings. Practical implications Embedding stakeholder engagement in sustainability reporting holds companies accountable to their stakeholders. This is because the companies’ sustainability disclosures acknowledge the stakeholders’ concerns and information about the stakeholder engagement methods deployed to address those concerns. Social implications Stakeholder engagement promotes accountability by encouraging stakeholders to convey their opinions about corporate sustainability, participate in decision-making processes that impact them, and partake in defining the contents of sustainability reports. Originality/value This paper provides insights into the need to link sustainability disclosures with stakeholder engagement disclosures, by articulating who the relevant stakeholders are and how they are engaged on the various sustainability topics – rather than conceiving them to be separate and independent disclosures in a sustainability report.

PurposeThe research objective of the paper is twofold. First, it scrutinises the current state of the art concerning adopting the most popular social media by European port managing bodies (PMBs). Second, it investigates the use of social media in the corporate social responsibility (CSR) communication strategies of European PMBs.Design/methodology/approachThe paper carries out online field research on the use of social media by the top-25 European ports. Then, it provides an in-depth case study of the use of Twitter by the Port of Rotterdam for CSR communication. Finally, a content analysis of the tweets published in the 2017–2019 timeframe is performed.FindingsEmpirical results demonstrate the extensive use of social media by European PMBs to reach a wider array of stakeholders. Uneven approaches emerge considering port sizes and cultural clusters. The content analysis shows that one-third of tweets published by the Twitter account of the Port of Rotterdam address CSR issues, especially green initiatives, advocating the use of social media to communicate CSR.Research limitations/implicationsThe study focuses on the European domain. A broader sample of ports worldwide should be examined to further investigate the drivers affecting PMBs' strategic adoption and use of social media, mainly to communicate CSR.Practical implicationsThe paper provides port managers with insights to strengthen CSR communication. Given the increasing pressure of the public opinion on environmental and social issues, the ability of European PMBs to communicate their CSR commitment through social media represents a key driver when searching for consensus of stakeholders and “licence to operate”.Originality/valueThe paper adds to the existing maritime logistics literature by introducing a promising field of research.

PurposeThis paper aims to focus on the relation between digital transformation and banks’ reputation, as examined through the information disclosed by the five largest Italian banking groups’ efforts to extend and enhance their digital resources. Considering digitalization as a key strategy for managing reputation, which, in turn, can leverage financial and value performance management, the paper investigates whether and how digital activities might affect banks’ reputation. Therefore, this paper proposes the relationship between digitalization and reputation as a lever for performance management and for increasing efficiency.Design/methodology/approachThe authors use content analysis to generate a digital disclosure index, categorizing activities human, structural and relational. For banks’ reputations, the proxies are a measure of corporate reputation and a reputational risk index. Methodologically the study used multiple case studies, considered as particularly suitable to gain an in-depth understanding of the topic in the case of the five banks. A collection of secondary data and semi-structured interviews are included.FindingsOverall, the digitalization-reputation link shows that banks’ reputation is variously affected, not only by exposure to risk (including reputational risk) but also by strategic issues such as digitalization and the effectiveness of the corresponding communication. Consequently, banks should view digitalization as a key driver to be considered not in a stand-alone perspective, but in a combined approach.Research limitations/implicationsContinued research should include the Covid-19 implications. Additionally, it would be important to compare a larger number of banks, with different characteristics, also including variables indicating the corporate governance mechanisms.Practical implicationsThe analysis contributes to fostering scholars’ and practitioners’ management of the digital transformation challenge that is a current key-factor, capable of increasing banks’ value. It considers not only the drivers directly affecting monetary value but also the institutions’ social and relational value, as well as their reputation.Originality/valueThis paper extends prior research on the digitalization-reputation relation by investigating digital transformation through disclosure of activities in this area within the Italian banking sector. It allows to leverage the key-factors that can contribute to increasing banks’ value, considering not only the drivers directly affecting monetary value but also the institutions’ social and relational value, as well as their reputation.

PurposeThe COVID-19 pandemic has exposed the fragility of government institutions and prompted a broad range of policy measures from governments around the world. Policy responses to the pandemic have varied considerably, both in nature and in success. This paper highlights the policy capacities of the UAE in different areas that have contributed to managing the COVID-19 crisis. Specifically, the paper examines the functional capacity, analytical capacity, fiscal capacity, well-timed information-sharing capacity and political capacity of the UAE in addressing the pandemic.Design/methodology/approachThe study on which this paper was based adopted a mixed-method approach to analyze policy capacities. The trajectory and timeframe of COVID-19 from February 2020 to February 2021 were observed intensively and included in the policy capacity analysis. The secondary dataset was collected from several sources and assessed using rapid content analysis to highlight the formal and institutional policy measures implemented during the crisis. To complement the policy analysis and understand the key role of policymakers, semi-structured interviews were conducted with local officials working in various line departments that formulate and implement policy strategies for the UAE government.FindingsThe findings of the study showed that although COVID-19 has severely impacted the UAE, the nation has effectively controlled the spread of the virus and reduced its mortality rate. The UAE government has taken swift policy actions concerning coercive control and mitigation based on a centralized decision-making style, the strengthening of administrative capacity by collaboration, coordination with different departments, successful communication with residents, the allocation of adequate financial resources and a high level of trust in the government by citizens.Originality/valueThis work contributes to the existing literature by highlighting the policy capacity approach to managing the crisis. The UAE case can be used by policymakers as comparative studies of policy designs, tools and capabilities that can be implemented to manage future pandemics and other crises.

PurposeThe purpose of the research is to shed light on how the mandatory regulation on nonfinancial information has changed European state-owned enterprises' (SOEs) disclosure levels. In addition, the present research aims to demonstrate, under the lens of legitimacy theory, how Hofstede's cultural dimensions shape social expectations that may have suffered changes after the introduction of a mandatory regulation on nonfinancial reporting.Design/methodology/approachThe paper adopts a mixed approach. First, it employees the content analysis to investigate the disclosure level on 22 of the 24 European SOEs. Second, the authors demonstrate how cultural dimensions take a different role when a change in regulation is introduced using the qualitative comparative analysis (QCA).FindingsThe results reveal a slight increase in disclosure from the year before introducing the directive. Additionally, the results demonstrate how none of Hofstede's cultural dimensions is responsible for high disclosure levels. Although, the sufficiency analysis outlines several combinations of different cultural dimensions that lead to high disclosure levels. In particular, results demonstrate how the core dimensions leading to the outcome changed once the European Union Directive (EUD) has entered into force.Research limitations/implicationsDespite the contributions, the present study is not free of limitations. As the investigated sample is limited to a small number of SOEs, the content analysis adopts a dichotomous approach. The analysis is conducted on integrated reporting, and the fuzzy set QCA results cannot be used for generalization but refer only to the investigated sample. Consequently, further studies should investigate a broader sample of SOEs and organizations that adopt other nonfinancial reporting frameworks. Additionally, a qualitative approach to the reports' analysis is recommended.Practical implicationsIt demonstrates how the EUD on nonfinancial information has impacted the disclosure levels of European SOEs. It adopts a fresh methodology rarely used in accounting. It demonstrates how cultural conditions influence social expectations that determine corporations to disclose more information after the introduction of a regulatory framework.Originality/valueThe paper's theoretical contribution refers to its focus on the public sector, and it adopts a methodology rarely used by accounting scholars.

Purpose Family business has been widely discussed in the literature. Still, a holistic approach summarizing the family business concept in entrepreneurship is fragmented to date. This paper aims to explore the multimedia view of family business research in entrepreneurship and finds the key theme discussed by researchers. Design/methodology/approach In this paper, a systematic literature review on family business and its role in entrepreneurship have been conducted. The literature review consists of bibliometric and content analyzes. Bibliometric research offers quantitative insights, whereas content analysis provides the qualitative evaluation of the literature. Findings The findings suggest that recent research in this area focuses on exploring the role of women entrepreneurs and social entrepreneurship in the family business. The literature also finds that because of the nature of family businesses, successors get the opportunity to use their family’s network, social status, financing and opportunity toward a well-developed market. Research limitations/implications This paper may help researchers and practitioners to identify the past and current research trends related to family business and entrepreneurship. Originality/value The concepts from network theory are applied for content analysis to identify and explore various family business and entrepreneurship literature sub-domains.

Purpose Drawing upon cohort theory, the age-period-cohort framework and the portrait value system, this paper aims to examine differences in basic human values between generations Y and Z as they are shaped by recent major events (most importantly the COVID-19 pandemic). Design/methodology/approach Hypothesized differences between values of generation Y and Z were tested using a content analysis of recent articles (Study 1) and an online survey through a prolific crowdsourcing website (Study 2). Findings This research finds that while both generations value universalism and benevolence, Generation Y is more likely to conform and follow traditions while Generation Z values stimulation, hedonism and achievement more. The top two COVID-19 concerns for both groups were the health of others and financial security. Generation Y is more concerned about the economy while Generation Z is more worried about uncertainty in their future. Research limitations/implications This paper provides insight into how the current environmental crisis has shaped the values of generations Y and Z and offers an understanding of the similarities and differences in values between these two generations. Practical implications The findings have direct implications for the design of products/services and for the creation of effective marketing communications to reach these two consumer groups. Originality/value This research is novel in identifying the basic human values of generations Y and Z as they are shaped by recent events such as the most recent economic recession and COVID-19.

Purpose The purpose of this study is to develop a synthesized conceptual framework for artificial intelligence (AI) adoption in the field of business-to-business (B2B) marketing. Design/methodology/approach A conceptual development approach has been adopted, based on a content analysis of 59 papers in peer-reviewed academic journals, to identify drivers, barriers, practices and consequences of AI adoption in B2B marketing. Based on these analyses and findings, a conceptual model is developed. Findings This paper identifies the following two key drivers of AI adoption: the shortcomings of current marketing activities and the external pressure imposed by informatization. Seven outcomes are identified, namely, efficiency improvements, accuracy improvements, better decision-making, customer relationship improvements, sales increases, cost reductions and risk reductions. Based on information processing theory and organizational learning theory (OLT), an integrated conceptual framework is developed to explain the relationship between each construct of AI adoption in B2B marketing. Originality/value This study is the first conceptual paper that synthesizes drivers, barriers and outcomes of AI adoption in B2B marketing. The conceptual model derived from the combination of information processing theory and OLT provides a comprehensive framework for future work and opens avenues of research on this topic. This paper contributes to both AI literature and B2B literature.

PurposeDespite recent organizational behavior studies have witnessed considerable progress in abusive supervision research; some demerits for both theory and methodology still remain in the past years. To clarify the current state of knowledge in the field, this study aims to analyze the current state of theories and methods on abusive supervision and provides a detailed future research agenda.Design/methodology/approachThis paper conducted a literature review for both theory and methodology of the abusive supervision research using a content analysis of 134 publications.FindingsFor the theory part, this paper summarized the theories that had been applied to explain the relationship between abusive supervision and its consequences as well as antecedents. For the methodology part, this paper outlined some critical issues regarding country of origin, research design, measurement, analysis strategy and also summarized with a discussion of the relationship between methodological issues and article impact. Finally, this paper concluded by presenting an agenda for future abusive supervision research regarding both theory and methodology.Originality/valueFirst, this paper summarizes the main theories, antecedents and consequences often used in abusive supervision research to allow scholars to carry out theoretically driven research investigating abusive supervision in the future. Second, through a content analysis of the methods sections of abusive supervision research in the samples (i.e. country of origin, research design, measurement and analytical procedures), this paper identified the potential reasons underlying the inconsistency in the conclusions of abusive supervision research and provide some guidance for future empirical studies. Third, based on the qualitative review, this paper provides an agenda for future research investigating abusive supervision by developing a content-specific theoretical framework to benchmark abusive supervision research against other research related to leadership and offers an accurate response to scholars’ criticisms of abusive supervision research.

Purpose This paper aims to examine how modern, digital era customers in a business-to-consumer (B2C) setting prioritize salesperson-customer orientation attributes when evaluating their expectations regarding interactions with salespeople, as well as their impact on positive and negative word-of-mouth. In addition, the research further investigates which negative salesperson attributes have an impact on overall customer experience and satisfaction. Design/methodology/approach Role theory and expectancy-disconfirmation theory form the theoretical foundation for two mixed-method studies. Study 1 is an exploratory content analysis of online consumer reviews and social media word-of-mouth related to consumer experiences with salespeople. Study 2 is a three-round Delphi study investigating which salesperson orientation attributes are most important to the customer in B2C interactions. Findings The results uncover which salesperson customer orientation attributes are essential for modern consumers and how they differ as a function of context (retail, direct-selling and follow-up) and how they contribute to the generation of digital word-of-mouth. Originality/value This paper expands B2C sales interaction literature by exploring the need for differing sales attributes based on the differential function of the shopping environment.

Purpose This paper aims to analyse whether the practices of Islamic banks in Bahrain are in line with value-based Islamic banking (VBIB) and reporting disclosure in the annual reports towards achieving their fundamental objectives of human-centred economic development and social justice. Design/methodology/approach Based on Islamic finance, Islamic economic principles and perception of Maqasid al-Shari’ah, this paper examines and assesses the current practices of Islamic financial institutions (IFIs) in Bahrain through content analysis of financial and annual reports of Islamic banks in Bahrain and interviews of Islamic banking experts. Findings The findings reveal that value-based banking (VBB) has not been translated fully into practice by the Islamic banks in Bahrain. Research limitations/implications The data analysis was restricted to Islamic banks in Bahrain. Practical implications This paper identifies the need for reporting standard development to improve the VBB practice in Bahrain in the future. Looking at the objectives of the IFIs, this paper introduces the concept of VBB in Bahrain, which includes ethical banking, responsible banking and social responsibility. The study adds value not only to the current Islamic finance literature but also helps many stakeholders, including prospective academics, who may conduct comparative studies in different jurisdictions throughout the world. Originality/value The specific contribution of this paper is the identification of the VBB practices and related disclosure in the Islamic banking industry in Bahrain. The study is useful to harmonise and standardise the practices of VBIB by the contemporary Islamic banks in Bahrain.

Purpose The purpose of this paper is to contribute to the existing literature on financial risk disclosure by examining a sample of non-financial Indian companies listed on the Bombay stock exchange (BSE) to explore the degree of information about financial risks contained in their annual reports. Design/methodology/approach To study the financial risk disclosure of Indian companies, a sample of 206 non-financial companies has been derived from the top 500 listed companies at BSE. The method used in this study to analyze risk disclosure is content analysis. A total of 1,854 annual reports are scanned through software Nvivo-12 to find different types of risk words. Overall, risk disclosure, category wise risk disclosure, year-wise risk disclosure and sector-wise risk disclosure are assessed. The risk disclosure index is also computed. Findings The results show that there are some risk disclosure practices in Indian companies. No general pattern is observed. Companies are following vague method of risk disclosure. In the true sense, Indian companies are now started risk disclosure practices since 2018. This may be because of pressure from regulating bodies and stakeholders with greater detail about their financial risks. Originality/value This study is carried out for Indian non-financial companies. The paper adds to the literature relating to financial risk disclosure in developing countries.

PurposeThis paper aims: to undertake a systematic literature review on SIEs, examining twenty years of literature published between 2000 and 2020, focusing on the most-cited empirical work in the field; to analyse the topics covered by these studies; and to propose a research agenda.Design/methodology/approachWe conducted a systematic literature review, identifying the 20 most-cited empirical articles through citation analysis during the period and, because citations accrue over time, the six most-cited empirical articles of the last three years. We then used content analysis to examine the main themes they address and identify the research gaps.FindingsThe most common themes addressed in the SIE literature are: analysis of the types and distinctions of SIEs, motivation to undertake self-initiated expatriation, SIEs' adjustment to the new country, and SIEs' careers and outcomes.Originality/valueThis paper provides a first opportunity to look back at 20 years of research into a relatively new topic, highlighting the main research themes and knowledge gaps, and setting directions for future research. The paper expands knowledge on SIEs, assisting SIE scholars and IHRM practitioners to develop a global, critical understanding of SIEs' issues, and hopefully energising future research in this field.

PurposeThere has been a growing call regarding broad criteria for assessing qualitative methods' reliability and validity in international marketing (IM) research. In response, this study synthesizes the past literature to present an overarching, yet adaptable, trustworthiness verification framework for assessing the rigor of various qualitative methods used in IM.Design/methodology/approachThe paper draws on qualitative research from various disciplines. It uses content analysis to examine how trustworthiness is conceptualized in qualitative studies in International Marketing Review (IMR) from 2005 to 2019.FindingsThe analysis reveals that strategies to ensure rigor and trustworthiness of qualitative research in IMR are partially applied. There remain gaps in implementing quality criteria across the trustworthiness dimensions of credibility, transferability, dependability, conformability and ethics.Research limitations/implicationsThis paper highlights the importance of incorporating strategies for assessing the quality of qualitative research in IM research. Since the analysis only focused on IMR, future research should explore and test the framework in other IM and business journals to reach a broader consensus in assessing qualitative studies' rigor.Originality/valueIM researchers have yet to develop a consensus regarding broad criteria for assessing qualitative methods' reliability and validity. This paper is an attempt to fill this gap.

Purpose This paper aims to assess to which extent the legality of electronic archive management can realize Indonesia E-government. This aspect of legality can have a significant impact on the application ofe-government in a country. The legality focuses on the archival legislation of the Republic of Indonesia in discussion related to the management of electronic archives. Design/methodology/approach The method used in this research is content analysis with qualitative research approach. The data for this research was taken from the Undang-Undang Kearsipan Indonesia (Indonesia Archives Constitution) documents that is available on the official website of Arsip Nasional Republik Indonesia (ANRI) (National Archives of the Republic of Indonesia). To complete the discussion in this paper also conducted literature study using secondary literature sources. Findings From the aspect of legality, the management of electronic archives does not yet support the implementation of Indonesia E-government. From the aspect of legality, the laws governing the management of electronic archives has not yet existed, there is only the Regulation of the Head of the National Archives regarding the guidelines of general policy for electronic records management in 2012. Research limitations/implications This research is limited to the identification of comprehensive analysis on all documents of the ANRI on the management of electronic archives in the context of Indonesia E-government. From that, the gap between those aspects can be examined. Social implications This paper reveals the importance of legality in the form of regulation of electronic records management in Indonesia E-government. Findings from this research can be useful for the Indonesia E-government program. Originality/value Research with content analysis method on management of electronic archive on Law of Archiving in Republik Indonesia has never been done before. This also applies to the research on the relationship between the management of electronic archives with the application of Indonesia E-government.

PurposeThis paper examines the impact of the Covid-19 induced lockdown on selected vegetables to confirm if the vegetable supply chain was disrupted during that period. It attempts to see if direct marketing via FPOs/FPCs helped Indian farmers to cope with adverse situations aroused in vegetable marketing.Design/methodology/approachThis study opted for mixed methods research. First, a granular data set comprising daily observation on wholesale price and the market arrival of vegetables were analysed. Descriptive statistics and Kalmogorov-Smirnov test were used to understand the severity of disruptions in the vegetable supply chain in India during the lockdown. Then, qualitative information from different stakeholders engaged in the vegetable marketing was collected through a phone survey and assessed using content analysis to comprehend how FPOs have helped farmer’s during this crisis.FindingsThis paper confirms disruptions in the vegetable supply chain. Quantities of chosen vegetables arriving in the mandis were significantly lower than in the previous year for all phases of lockdown. Consequently, prices were much higher than in 2019–2020 for both the lockdown and subsequent phases unlock. Results further suggest that those farmers who are already in networks of FPOs/FPCs are able to get benefited. It was also observed that direct marketing through institutional supports is being more explored in the regions where FPOs/FPCs already exist.Research limitations/implicationsSince it is an exploratory study involving a small sample, the research results may lack generalisability.Originality/valueThis study provides scope for direct marketing through FPOs/FPCs in improving the food supply chain.

Purpose COVID-19 impacts different groups and subsectors of tourism unevenly, with massive vulnerabilities in tourism operating systems among urban tourism areas. Different types of COVID-19 related crises depend on isolation or returning to “normal” in various urban areas. Boosting domestic tourism activities to spark resilience before international demand returns is essential to stimulating local demand worldwide. This paper aims to build upon a non-exhaustive review of the scientific literature about tourism resilience issues to see the bigger picture of tourism resilience on three levels worldwide. Design/methodology/approach This research applies a content analysis technique to collect research data from the latest scientific papers on tourism resilience issues. This study will use searching and filtering on the Scopus web database and based on the VOSviewer algorithm to identify useful insights and determine a framework for tourism resilience issues on three levels. Findings The outcome of three aspects of resilience, which mainly relate to the development of tourism industry sectors (transportation, accommodation, food and beverage) and other industries (research and education) connected to urban tourism resilience, could be useful for future researchers to explore less-studied issues and policymakers’ future application. Research limitations/implications The research data are mostly from literature reviews of papers that may not interpret all contemporary resilience issues and the research data are based on urban areas alone. Originality/value The research idea is fresh and adds new knowledge to professionals’ or policymakers’ future applications.

PurposeThis study aims to identify the main elements that describe the luxury supply chain. It discusses the relationship between them in a framework that organises and summarises the literature.Design/methodology/approachA systematic literature review was conducted that returned 288 papers, which were selected based on specific quality and theme criteria. Content analysis was used to investigate the alignment of critical success factors with the performance goals and configuration elements of luxury supply chains in the final sample of 66 papers.FindingsThe results provide a framework that clarifies the relationship between the configuration elements and supply chain performance goals and the critical success factors for three different levels of the luxury market. Depending on the level of luxury, performance goals and configuration elements assume a different importance and different characteristics. An understanding of these differences is relevant for defining strategies and managing luxury supply chains properly. The three different configurations also reveal new research avenues to be further investigated.Research limitations/implicationsThe study is limited in terms of its data source as the papers reviewed were collected from only three academic databases.Practical implicationsThe findings of this work help incorporate knowledge about luxury supply chain management into a framework that can be easily used for defining strategies and organising the supply chain according to the different levels of luxury.Originality/valueThis study represents an important evolution in organising the current literature on luxury supply chain management into a framework that covers critical success factors, supply chain performance goals and configuration elements for three different levels of luxury, which in turn creates promising opportunities for future enquiry.

Purpose The 2030 Agenda and the sustainable development goals (SDG) have gained considerable attention in research and public debate. This calls for accounting research on the subject of SDG disclosure. Based on this premise, this paper aims to evaluate and analyze the extent of SDG reporting by 80 listed firms from 8 selected African countries for the period of 2016 to 2018. Design/methodology/approach The study adopts a content analysis and survey method to evaluate the extent of SDG reporting by the selected African countries. This paper conducted content analysis through the use of the PricewaterhouseCoopers (PwC) framework and Global Reporting Initiative (GRI) framework to gauge the extent of firms’ compliance with SDG reporting. Also, this paper uses the business reporting indicators for each SDG developed by GRI to determine the compliance level of the selected firms regarding SDG reporting. The survey was targeted at the big four audit firms (PwC, KPMG, Ernst and Young and Deloitte and Touche). Findings The evaluation of SDG disclosure by the 80 listed firms in Africa is still at a very low level except for South African firms. Also, the findings of the business reporting indicators for each SDG target show that most of the firms show little or no concern to report on SDG activities. The result of the research survey indicates that voluntary disclosure, lack of management commitment, lack of regulatory enforcement and cost implications account for low SDG disclosure by the selected African firms. Research limitations/implications This study fails to consider the qualitative research approach in determining the extent of SDG disclosure in Africa, as the study did not allow respondents to freely express their opinion on SDG disclosure, as a large part of the survey used close-ended questionnaires. Practical implications This study’s findings call for clear responsibility and a strong drive for SDG performance from corporate institutions in Africa. While the overall responsibility rests on the government, the actualization of SDG cannot be achieved without support from corporate organizations. The empirical approach used in this study emphasizes the need for corporate organizations to embrace sustainable practices and to integrate SDG information into their reporting cycle. Originality/value This study contributes to growing literature in the area of corporate reporting, sustainability reporting and SDG research in Africa and other emerging economies. Also, this study provides original insight into the contribution of accounting research toward the achievement of SDG.

Purpose This study aims to focus on implementing frugal innovation and its principles by social entrepreneurs to face the challenges during the COVID-19 pandemic. The research paper discusses the case of an Indian social entrepreneur who works for menstrual health and hygiene of unprivileged and rural women in India. The social entrepreneur’s constant endeavor is to create an ecosystem to ensure rural women’s economic and social upliftment through financial inclusion and livelihood training. When faced with the COVID-19 pandemic, the social entrepreneur re-purposed the manufacturing process to produce masks that were the need of the hour. Design/methodology/approach The research paper is qualitative and follows an inductive case study approach. The underlying principles of frugal innovation are established through content analysis of the social entrepreneur’s interviews and her team members. Findings The study discusses how adversity can be an opportunity for social entrepreneurs by implementing frugal innovation principles, i.e. re-use, re-purpose, re-combine and rapidity, in times of crisis. Research limitations/implications One of the major limitations of this study is that it is based on a single case study, as, in the current scenario, this case appeared to be the most suitable one. There is no way to generalize the assumptions of this model. Researchers will have to study the phenomena of frugal innovation in adversity across multiple cases in the future. Also, the study is based on a single emerging economy, i.e. India. Further research may be carried out with such cases from other countries. Practical implications The proposition of this research paper will help new and established social entrepreneurs understand that the four principles of frugal innovation and their practical application by a social entrepreneur. This will act as a guiding light for the present and future entrepreneurs regarding how one can respond to a crisis. This will also help advance our understanding of the distinct ways in which social entrepreneurs’ activities can help society in times of crisis. The findings of this research paper provide timely implications for social entrepreneurs. To respond efficiently to various crises, it is important to consider its effect on social entrepreneurship. Social implications The research paper shows that the social enterprise has implemented frugal innovation principles to manufacture the COVID-19 protection items supplied through existing supply chain networks. Also, a social entrepreneur is not intimidated by the sudden changes in the business environment; instead, they look at the situation as an opportunity to do something new. They are always willing to take the risk to innovate a solution that will address people’s problems. frugal innovation, due to its highly collaborative nature and its ability to make the most from limited resources, is the only way social entrepreneurs can create an inclusive, secure and sustainable future. Originality/value There are several challenges in social entrepreneurship, especially in emerging economies like India. During the pandemic, availability of resources was the major challenge, due to which social entrepreneurs had to find solutions through frugal innovation. This paper provides the practical application of the four principles of frugal innovation implemented by a social enterprise to manufacture and supply Covid protection items. It also presents the practical and managerial implications of the principles of frugal innovation by social entrepreneurs in low resource settings.

Purpose The purpose of this paper is to propose a conceptual framework for handling end of life (henceforth EoL) scenarios of solar photovoltaic (solar PV) panels, which includes different options available to businesses and end-users, as well as promoting the collaboration between government and all relevant stakeholders. Design/methodology/approach This paper adopts purposeful sampling, secondary data and content analysis to develop an appropriate conceptual framework that helps to create awareness of the appropriate options for dealing with the EoL cases of solar PV panels. Findings From the data analysis, it is revealed that reuse, repair and recycling of solar PV panels can ensure value creation, public-private partnership and a solution for education in sustainability, and thus, prolonging the useful life cycle of the products. Research limitations/implications This paper limits the analysis on developing economies and the use of selected literature based on the recycling of solar PV panels. Originality/value This paper is an initial attempt to create an awareness by identifying, analyzing and educating the stakeholders to handle appropriately any EoL scenario of solar PV panels.

PurposeWith the wealth of information available on the World Wide Web, it is difficult for anyone from a general user to the researcher to easily fulfill their information need. The main challenge is to categorize the documents systematically and also take into account more valuable data such as semantic information. The purpose of this paper is to develop a concept-based search system that leverages the external knowledge resources as the background knowledge for getting the accurate and efficient meaningful search results.Design/methodology/approachThe paper introduces the approach which is based on formal concept analysis (FCA) with the semantic information to support the document management in information retrieval (IR). To describe the semantic information of the documents, the system uses the popular knowledge resources WordNet and Wikipedia. By using FCA, the system creates the concept lattice as the concept hierarchy of the document and proposes the navigation algorithm for retrieving the hierarchy based on the user query.FindingsThe semantic information of the document is based on the two external popular knowledge resources; the authors find that it will be more efficient to deal with the semantic mismatch problems of user need.Originality/valueThe navigation algorithm proposed in this research is applied to the scientific articles of the National Science Foundation (NSF). The proposed system can enhance the integration and exploration of the scientific articles for the advancement of the Scientific and Engineering Research Community.

PurposeThe aims of this paper are to explore the rise of cyberhate on the Zoom video conferencing platform at the outset of the coronavirus disease 2019 (COVID-19) pandemic and to examine victimized cases of Zoombombing where it was used as a cyberhate tool. The COVID-19 pandemic has not only impacted our lives and modes of working and studying, but also created new environments for cybercriminals to engage in cybercrime, cyberhate and hacking by exploiting tools such as Zoom. This new phenomenon called “Zoombombing” was first reported in mid-March 2020, when the social distancing and stay-at-home policies in the United States were nationally introduced.Design/methodology/approachThis research conducted a news media content analysis on cases of Zoombombing. To conduct this analysis empirically, a dataset with all of the reported Zoombombing cases from March to April 2020 was created. Google Trends, news media and tweets were used to analyze Zoombombing as a form of cyberhate, particularly digital racism.FindingsThe results reveal prevalent Zoom-mediated racism toward Asian Americans, African Americans and Jewish Americans. This study understands Zoombombing from a sociopolitical/cultural perspective through news reporting of victimized cases and explores various ways that Zoombombing shapes, mediates, transforms and escalates racism.Originality/valueThis study is one of the very first studies to analyze Zoombombing in a way that builds upon an emerging body of literature on cyberhate. This paper considers Zoom as a space where curious young people, cybercriminals, extremists and hackers impose their ideologies and beliefs upon newly established online learning and working environments and engage in a struggle for identity recognition in the midst of increasingly accessible vulnerable software and cyberspace.

PurposeThe purpose of the paper is to present a possible way of discourse analysis of the meaning giving processes in a therapeutic community (TC).Design/methodology/approachPresentation of a research project, which aim is to analyse the attitudes towards the large group within the TC, is based on analysing the conceptual metaphors in semi-structured interviews.FindingsThe findings delineate a possible discourse, namely, the TC’s hidden discourse of working through the mirror-transference at the community level.Practical implicationsThe paper proposes a possible content analysis method for better understanding the deep processes of the TC by examining the large group.Social implicationsThe paper emphasizes the matrix of a TC as a mentalizing scene.Originality/valueThe use of linguistic methods in understanding the hidden community level mentalizing processes.

Purpose The purpose of this paper is to investigate the extent of fraud prevention disclosure on the Malaysian public universities’ websites. Design/methodology/approach The level of fraud prevention information disclosure was examined using content analysis of all 20 public universities in Malaysia based on the university fraud prevention disclosure index (UFPDi) previously developed by the authors’ research team. Findings The disclosures of eight aspects of fraud prevention policies, responses, initiatives and mechanisms were not satisfactory. Possible reasons could be because of lack of awareness and appreciation on the institutional mechanisms and lack of formal pressure from the relevant authority. Research limitations/implications Data collection for analysis was conducted during a period of one month only due to rapid changes of the information on the websites. Social implications The low level of disclosure using UFPDi will prompt the Malaysian public universities to take proactive actions in promoting transparent and good governance among the university staff hence assisting the government in addressing the fraud problem that is plaguing the nation. Originality/value This paper is an extension to the authors’ previous work on UFPDi. It further explains and highlights the extent of fraud prevention disclosures among academic institutions who are receiving financial resources from the government.

Purpose The purpose of this study is to reveal how research on brain-based learning (BBL) addressing adult learners’ education and training issues has contributed to the overall knowledge base linking neuroscience, adult education and human resource development (HRD) research and practices. Through this comprehensive review of the BBL studies, this paper aims to expand the landscape of understanding educational phenomenon in adult education and organizational settings using the lens of neuroscience. Design/methodology/approach Using the content analysis method, this study extracts key research themes and methodological choices from the body of BBL studies. In addition, this paper explores the relationships and proximity among key concepts of BBL research using keyword network analysis. For data analysis, this study reviews the current literature on BBL addressing both adult education and HRD topics from 1985 to 2019. Findings The findings of this study provide a clearer picture of the potential mechanisms of BBL approaches observed in the literature of adult education and HRD. What has been found from the thematic analysis is that addressing misconceptions about the neuroscience of learning is regarded as an important topic. In terms of the methodological approaches, the literature review was a dominantly used method, whereas experimental or quantitative research has yet to be fully performed. Influential keywords and topics obtained from the keyword network analysis reveal the primary foci and structural patterns of current BBL research. Originality/value This study makes a significant contribution to theories and research in adult education and HRD scholarship as it provides an integrative view of key research themes and major issues about BBL. Additionally, our findings offer practical insights for adult educators and HR professionals to successfully apply neuroscientific approaches.

PurposeThis paper aims to uncover the critical factors relating to the enhancement of a natural tourism attraction from a visitor perspective.Design/methodology/approachThe reviews (n = 336) of Golden Beach, Karpaz were collected from the Tripadvisor.com platform. Content analysis was conducted with Leximancer software to determine the themes relating to natural tourism attraction development.FindingsThe most widely highlighted themes in the data were environment, infrastructure, location, activities, visitors and locals. Pro-environmental visitors, the responsibilities of government and visitor management issues are discussed in relation to managing natural tourism attractions.Practical implicationsThe paper has a number of practical implications for tourism stakeholders involved in developing sustainable destinations.Originality/valueThis paper emphasises the value of analysing visitor generated comments in order to better understand visitor thoughts and perceptions. In so doing, the authorities can make decisions that align with the expectations of visitors and manage their resources accordingly.

Purpose The purpose of this paper is to study the housing delivery in the Kingdom of Saudi Arabia (KSA) and to discuss the most significant government regulations and financial support that have been applied since the beginning of this century and especially during the past ten years, which constituted a qualitative leap in the housing sector in the country. Design/methodology/approach In this paper, the desktop study technique was used to review the key related literature, collect the data and analyze secondary data. This study used a mixed approach involving (1) literature search and review, (2) analysis of literature public documents and databases and (3) expert discussions. The content analysis technique was followed for data analysis of gathered documents and secondary data. This study used the three-step iterative process during the use of the content analysis technique. Findings The findings reveal that the demand for housing will continue to increase in the coming years with increase in population. The housing supply should not only match the demand but also should develop according to the social and economic characteristics of the population. Besides, the authorities have to both streamline and reinforce regulations pertaining to construction permits and building licenses. Nonetheless, the regulators are suggested to remain vigilant about potential fiscal and financial risks as the housing market develops. Research limitations/implications The opinions of policymakers and stakeholders are very important, but because of the time limitation it has not been explicitly addressed. Instead, discussions with select experts were carried out to validate the findings. Future research can assess the housing delivery based on the viewpoints of the policymakers, professionals, academics and stakeholders to have better insights and broaden the boundaries of knowledge in this field. Originality/value Similar studies in this field are limited, which makes this paper one of the pioneering attempts to study the current housing situation in the KSA and shed light on the most significant government regulations and financial support for housing delivery in the country.

Purpose This research paper focuses on the arriving new generation, “Gen Z,” and how an organization can target this new talent through innovation in its employer branding. This paper aims to enhance the readers’ understanding of how generation Z is different from the previous generations and their unique preferences. This study also attempts to probe and help readers understand innovative practices in employer branding and what tools can be used under this umbrella to influence and attract the increasing workforce of generation Z to the labor market. Design/methodology/approach There were 21 in-depth semi-structured interviews taken from human resources (HR) heads of various organizations, a few mid-managers, consultants and HR experts based in India. Each interview was transcribed, and a technique of inductive content analysis was used. Broad themes and several new items emerged that looked at innovation in employer branding. Findings It was found through this study that Gen Z has high career aspirations, working styles, attributes, education preferences and has an innovative mindset. This demands a flexibility of being independent and confident. They prefer diversity not just through race and gender but also through identity and orientation. Most important, money is not the only priority for them when it comes to their career development. They also want themselves to be associates with a workplace exhibiting community support. They are driven by an innovative mindset where they resort to creative means to achieve their goals. Research limitations/implications The research paper is exploratory. The model and hypotheses the author arrives at must be verified empirically by collecting primary data through validated instruments by the relevant stakeholders in the organization, specifically the stakeholders specializing in the domain of talent acquisition and talent management, to add additional weight and meaning to the literature. Practical implications As the members of Gen Z are about to step into the labor market, the proposed finding in this research paper would help current industrial practitioners rethink how they will design their policies to entice and integrate Gen Z into the workplace. Originality/value Realizing that companies’ experience with millennials’ entry into the workforce might not have prepared them to win with Gen Z, the author has examined what makes Gen Z different from earlier cohorts on how do they approach the workplace. Understanding the unique behavioral differences, the author has proposed organizations’ practices to appeal to them to work with them. Adding to the existing literature on “Generation Z” and “Employer Branding,” the author has linked both in the paper with a qualitative study and proposed a model to build Generation Z’s employer brand.

Purpose The European Union’s (EU’s) Common Security and Defence Policy (CSDP) has gained increasing attention as the EU faces new threats and challenges from its surroundings. As part of its CSDP, the EU currently runs six military operations and 11 civilian missions. This paper aims to analyze the EU’s social media use of four CSDP missions and operations running in two regions: in the Mediterranean and in the Western Balkans. Design/methodology/approach The paper has a mixed-methods research design. A computer-assisted content analysis was conducted to extract data on the Twitter communication of the chosen missions, followed by a quantitative analysis on which elements of the EU’s strategic communication can be identified. The timeframe for investigation was set up between 1 January 2019 and 31 August 2020. Findings Patterns of communication cannot be recognized either based on regional or on the civilian-military division. The strong connectivity with the accounts of other European actors and/or institutions is striking. This study finds that the concept of local ownership can be observed only at European level, local populations of the host countries are usually not targeted. Even though several elements of the EU’s strategic communication are recurrent on the missions’ official Twitter account, Twitter communication seems to be an intra-European communication tool. Originality/value The research revealed the main features of the Twitter communication of four CSDP missions. Due to the software-assisted methodology, measuring influence score was made possible, a feature that was still missing from academic literature regarding this specific area, the EU’s CSDP.

Purpose This paper aims to explore the immediate proactive corporate social responsibility (CSR) efforts undertaken by select organizations in India in response to the coronavirus (COVID-19) pandemic and the approach they have adopted toward it. Design/methodology/approach Semi-structured interviews were conducted with 27 senior managers across top Bombay Stock Exchange indexed organizations from the manufacturing and services sector in India during the national COVID-19 pandemic lockdown between March and June 2020. Manual content analysis and the Gioia method were used to arrive at the insights. Findings Results of the analysis showcase the spirited immediate CSR measures undertaken by the select organizations in the broader interests of the community at large. The study also highlights the need for a paradox approach toward CSR strategy. Research limitations/implications Given that the present study adopts an exploratory qualitative research design, the scope for generalization is rather limited. Practical implications This paper classifies COVID-19 related initiatives undertaken by selected few top organizations in India and attempts to justify the need to opt for a paradox approach toward CSR strategy. Originality/value To the best of the author’s knowledge, this is one of the first few studies to have attempted to put forth a dialog at the intersection of COVID-19 and CSR with rich insights gained from qualitative data collected during India’s intense lockdown period and offering a different perspective with the inclusion of paradox theory into the discussion.

PurposeThe paper aims to examine if corporate characteristics, general contextual factors and the internal context differentiate the quality and quantity of the disclosed non-financial Key Performance Indicators (KPIs).Design/methodology/approachThe study is based on content analysis of the disclosures provided by large public interest entities operating in Poland after the introduction of the Directive 2014/95/EU. The quality of the KPIs disclosures is measured with the disclosure index. Regression analysis and selected statistical tests are used to examine the influence of the selected factors on the differences in the index value and corporate disclosure choices as regards the KPIs.FindingsThe study findings indicate that the sample companies provide a variety of non-financial KPIs in a manner that makes their effective comparison difficult. The research confirms that mainly industry, ecologists and the reporting standard determine the significant differences in the quality of the KPIs disclosures and the quantity of presented KPIs.Research limitations/implicationsThe paper adds to the understanding of the differences in the quality of KPIs presentation and the choice of disclosed KPIs.Practical implicationsThe paper includes suggestions on how to change corporate practice with regard to the non-financial KPIs disclosures.Originality/valueWe shed additional light on the importance of internal contextual factors such as the reporting standard and the reporters' experience in providing non-financial KPIs disclosures.

Purpose The purpose of this paper is to analyze the tourist landscape as represented in Turisme de Barcelona’s YouTube tourism promotional videos, looking at the landscape’s tangible locations, symbolic and tourist assets and the protagonists in an effort to interpret its storytelling in an overtourism context. Design/methodology/approach The mixed methodology is based on a visual content analysis of promotional videos posted on the official Barcelona tourism YouTube channel. Quantitative data analysis about the assets and their localization was completed with a qualitative assessment of the way these assets are displayed to unveil the narrative they convey. Findings The results highlight that Barcelona’s projected image is mainly based on tangible heritage (especially monuments), its recognizable cityscape and its eno-gastronomic assets. This rather conventional image is geographically concentrated on the neighborhoods perceived as tourist neighborhoods. Practical implications This analysis provides a critical reflection of the actual strategy of destination management organizations and the storytelling they transmit. The findings can help to orientate their future actions and provide a method of analysis that can be repeated for other destinations. Originality/value This paper sheds new light on the use of urban landscapes in nonstatic images both as a narrative subject and as a tangible tourist space in promotional discourse.

PurposeThe purpose of this paper is to attempt to provide a critical assessment of the trajectory and nature of the production of knowledge on cultural heritage on the Arab world. This evaluation of the discipline or field of cultural heritage will focus on both a historic evolution and on current practices in order to understand the nature and politics of that evolution.Design/methodology/approachThe approach and research methodology adopted for this paper depends primarily on a long-term critical literature review and content analysis that took place over the past 25 years concerning key reports, journal articles, books and other publications on cultural heritage on the Arab world.FindingsThe paper's main findings centers on presenting current practices/production on cultural heritage which are divided into two categories in terms of production of knowledge: an abundant engagement with a technical sphere dominated with concern for documentation and conservation technology of cultural heritage; and a scarce engagement with epistemological and theoretical spheres that delves into processes of cultural heritage definition, consumption and continuity in the Arab world.Originality/valueThe paper attempts to engage in and commence a much-needed wider discussion on the historical transformation concerning knowledge production on cultural heritage in the Arab world and its related practices and processes. The paper emphasizes the significance of this engagement with theoretical spheres of conservation and calls for an expansion of such engagement in order to elevate the discourse and debate on cultural heritage in the Arab world.

Purpose This paper aims to analyze the discourse of Arab feminism social media pages as a form of real-time new media. This is to be conducted culturally to understand the Westernized character these pages tend to propagate and the politico-cultural significations of such a propagation. Design/methodology/approach Using visual and content analysis the paper analyzes both the written and visual contents of two popular Arab feminist Facebook pages, “Thory” and “Feminist doodles” to explore its culture relevance/Westernization via the categories of “re-employing the binary second wave feminism, the historical relevance and the Westernized tone of both pages. Findings The pages showed a tendency toward second wave, Westernized, anti-orient feminism. Such importation of feminism made the pages’ message not only a bit irrelevant but also conceptually violent to a large extent. Starting from alien contexts, the two pages dislocate the Arab women experiences of their situation for the sake of comprehending and adapting to heavily Westernized images. Originality/value The paper contributes to the ongoing debate over the gender issue in the Arab context after 2011, what it originally offers is discussing the cultural relevance of popular feminist Facebook pages claiming to represent the everyday struggles of the Arab women. In addition, it shows the impact of real-time media on identity formulation.

PurposeThis paper aims to reveal the global non-synchronism that exists in the theoretical research of information science (IS) by analyzing and comparing the distribution of theory use, creation and borrowing in four representative journals from the USA, the UK and China.Design/methodology/approachQuantitative content analysis is adopted as the research method. First, an analytical framework for non-synchronism in theoretical research of IS is constructed. Second, theories mentioned in the full texts of the research papers of four journals are extracted according to a theory dictionary made before. Third, the non-synchronism in the theoretical research of IS is analyzed.FindingsNon-synchronism exists in many aspects of the theoretical research of IS between journals, subject areas and countries/regions. The theoretical underdevelopment still exists in some subject areas of IS. IS presents obvious interdisciplinary characteristics. The theoretical distance from IS to social sciences is shorter than that to natural sciences.Research limitations/implicationsThis study investigates the theoretical research of IS from the perspective of non-synchronism theory, reveals the theoretical distance from IS to other sciences, deepens the communication between different subject and regional sub-communities of IS and provides new evidences for the necessity of developing domestic theories and theorists of IS.Originality/valueThis study introduces the theory of non-synchronism to IS research for the first time, investigates the new advances in theoretical research of IS and provides new quantitative evidences for the understanding of the interdisciplinary characteristics of IS and the necessity of better communication between sub-communities of IS.

Purpose An event portfolio is a vital part of economic and socio-cultural processes designed around the use of public events in cities and destinations around the world. The purpose of this paper is to suggest a new research framework for comparative studies of diverse event portfolio strategies. Design/methodology/approach The discussion in this paper is based on a review of the literature and content analysis of event strategies from two New Zealand cities: Auckland and Dunedin. Findings The paper suggests an empirically tested framework for exploring event portfolios. It entails such dimensions as the event portfolio strategy, event portfolio focus, portfolio objectives and evaluation tools and event portfolio configuration. Originality/value This exploratory research provides a comparative analysis of diverse portfolio contexts and offers insights on developing sustainable event strategies while considering diverse local contexts. Core conditions and processes shaping event portfolio design and management are evaluated and strategic factors articulated.

PurposeThis paper aims to investigate the use of m-government applications for public services providing in Brazil. As a secondary objective, the paper aims to analyze the relationship between the use of m-government applications and development.Design/methodology/approachTo achieve the objective of this research, the 100 smartest cities of Brazil were selected and the mobile apps provided by their local governments were identified. Both qualitative and quantitative methods were adopted, including content analysis technique, chi-square test and regression analysis.FindingsThe results show that mobile apps developed by local governments of Brazilian smart cities include information and public services access, health, education, security, tourism, water supply system, environment, among others. The results also show a positive relationship between apps downloads and development indexes.Social implicationsThis paper emphasizes the social side of information technology, showing that it can contribute to the implementation of more inclusive cities that respond to the needs and interests of their citizens.Originality/valueThis paper presents empirical evidences of the potential benefits of m-government technologies for development in an emerging country. Moreover, it highlights how mobile applications developed by local governments may lead to a better quality of life of the population, considering a comprehensive approach of development that involves its economic, social and human dimensions.

Purpose Archivists are charged with the preservation of their collections by reducing deterioration because of temperature, relative humidity, atmospheric pollutants and other factors. The methods archivists use to preserve their collections may have a negative impact on the environment. This paper aims to identify factors for building environmentally sustainable archives to help guide archival environmental sustainability practices. Design/methodology/approach This paper identifies factors through a literature review, and conducts a content analysis of the websites of seven national/state archives. The analysis focuses on the policy statements of these archives. Findings The authors found that the literature lists 31 factors under 7 categories: electricity, facilities, water, exhibitions, pollution, collection practices and education and outreach. The content analysis of the policy documents or statements demonstrated that archives applied and addressed mostly “resource-related” efforts to protect the environment, such as factors related to electricity, facilities, water and pollution. However, factors related to “work-related” efforts, such as exhibitions, collection practices and education and outreach, were ignored. Practical implications This study can provide insights to archivists on current implementation and help to guide their further environmental sustainability practices. Originality/value Little is known regarding archivists’ implementation of environmentally sustainable practices. This study focuses on identifying factors for environmental sustainability of archives addressed by literature and existing archives, trying to find the gap between literature and practice.

Purpose This paper aims to assess the links among these demand chain constructs by conducting a full-scale systematic review of all demand chain management (DCM) literature reviews published in marketing and operations management journals from 2013 to 2020. Marketing and supply chain management are central to DCM; thus, this study briefly describes the contributions to knowledge provided by the papers contained in this issue. In addition, some additional areas of research in which the DCM can be gainfully deployed are outlined. Design/methodology/approach This paper makes a systematic literature review of 70 literature samples by means of content analysis and comprehensive analysis. These approaches guarantee a replicable, rigorous and transparent research process and minimize researcher bias. The analytical categories required for the content analysis are defined along the constructs of marketing and supply chain management. Findings As can be expected, this paper highlights the key role of the two constructs in the strategy of DCM. In this light, the paper claims to provide evidence of a link between the constructs of marketing and supply chain management. This paper reviews the connotation of DCM through literature review, distinguishes the relationship between DCM and supply chain management from a strategic management perspective and discusses the future research direction. Research limitations/implications This study assesses the link between the strategic constructs of marketing and supply chain management through research embedded in literature reviews, pinpointing research gaps and potential future research directions in the field. Contributing to DCM theory building, a thorough review provides qualitative comparison of the link between marketing and supply chain management. Originality/value Although some literature reviews have been conducted in the past on the constructs of DCM, no full review of literature reviews aiming to test a strategic theoretical link in the demand chain related to supply chain and marketing.

PurposeThis paper identifies consumer reactions towards female empowerment in advertising in order to explore the supporting arguments for criticisms of lack of authenticity and the figuring of sexist stereotypes.Design/methodology/approachThe authors conducted a multi-case study research with content analysis of 905 coded online comments in a video hosting website towards four femvertising campaigns.FindingsResults indicate that femvertising plays an important role in the emotional connection between women and brands, but consumers may react negatively to femvertising when brands do not show knowledge about the real feminist values, maintaining sexist stereotypes. Consumers also blame companies of hypocrite and exploitation to sell products if there is not authenticity and brand-cause fit.Originality/valueFemvertising appears as a consequence of cultural changes and corporate social responsibility in order to engage women consumers. This paper contributes with explanations to sustain the dichotomic reactions towards femvertising, showing evidence of why some people react favourably and other people react negatively.

PurposeThis paper aims to examine the current technology acceptance model (TAM) in the field of mixed reality and digital twin (MRDT) and identify key factors affecting users' intentions to use MRDT. The factors are used as a set of key metrics for proposing a predictive model for virtual, augmented and mixed reality (MR) acceptance by users. This model is called the extended TAM for MRDT adoption in the architecture, engineering, construction and operations (AECO) industry.Design/methodology/approachAn interpretivist philosophical lens was adopted to conduct an inductive systematic and bibliographical analysis of secondary data contained within published journal articles that focused upon MRDT acceptance modelling. The preferred reporting items for systematic reviews and meta-analyses (PRISMA) approach to meta-analysis were adopted to ensure all key investigations were included in the final database set. Quantity indicators such as path coefficients, factor ranking, Cronbach’s alpha (a) and chi-square (b) test, coupled with content analysis, were used for examining the database constructed. The database included journal papers from 2010 to 2020.FindingsThe extant literature revealed that the most commonly used constructs of the MRDT–TAM included: subjective norm; social influence; perceived ease of use (PEOU); perceived security; perceived enjoyment; satisfaction; perceived usefulness (PU); attitude; and behavioural intention (BI). Using these identified constructs, the general extended TAM for MRDT in the AECO industry is developed. Other important factors such as “perceived immersion” could be added to the obtained model.Research limitations/implicationsThe decision to utilise a new technology is difficult and high risk in the construction project context, due to the complexity of MRDT technologies and dynamic construction environment. The outcome of the decision may affect employee performance, project productivity and on-site safety. The extended acceptance model offers a set of factors that assist managers or practitioners in making effective decisions for utilising any type of MRDT technology.Practical implicationsSeveral constraints are apparent due to the limited investigation of MRDT evaluation matrices and empirical studies. For example, the research only covers technologies which have been reported in the literature, relating to virtual reality (VR), augmented reality (AR), MR, DT and sensors, so newer technologies may not be included. Moreover, the review process could span a longer time period and thus embrace a fuller spectrum of technology development in these different areas.Originality/valueThe research provides a theoretical model for measuring and evaluating MRDT acceptance at the individual level in the AECO context and signposts future research related to MRDT adoption in the AECO industry, as well as providing managerial guidance for progressive AECO professionals who seek to expand their use of MRDT in the Fourth Industrial Revolution (4IR). A set of key factors affecting MRDT acceptance is identified which will help innovators to improve their technology to achieve a wider acceptance.

Purpose The purpose of this paper is to investigate the consequential impact of COVID-19 on mental health organizations. Via the context organizational development (OD) action research of an organizational case analysis, this paper offers recommendations to mental health organizations on an approach to help recover from the financial losses caused by COVID-19 restrictions and to also help ensure that mental health specialists are provided with sufficient support so they may continue to provide meaningful service to clients in need of therapeutic care and assistance. Design/methodology/approach The approach is an action research case study that uses an OD framework and a content analysis of the current literature. Findings The real-world case study uses an action research OD intervention to provide tools and recommendations that other similar organizations might be able to use to respond to COVID-19. The findings implicate practices and approaches that organizations can use to adapt to business and marketplace disruption of COVID-19. Originality/value COVID-19 is an emerging issue, as a result any research and development in this area is of significant value to researchers and professionals.

PurposeDespite the growing interest in AI, the scientific literature lacks multinational studies that examine how mainstream media depict AI applications. This paper is one of the first empirical studies to explore how French and English-speaking mainstream media portray AI during a pandemic. The purpose of this study is to examine how media define AI and how they frame this technology.Design/methodology/approachThe authors selected five media outlets and extracted all news articles that mentioned AI over a period of 30 days. The authors constituted the sample to ensure a mix of global, national and local media newspapers. The authors included Le Temps (Switzerland), Le Monde (France), The Guardian (United Kingdom), Politico Europe (Europe) and the New York Times (USA). The authors used the NexisUni database to collect the news articles. This resulted in a sample of 54 articles, which the authors then refined to 35 articles mentioning at the same AI and COVID-19. They then manually coded to identify media frames about AI.FindingsAlthough no news article provides a definition of AI, most articles highlight two main characteristics: information processing and adaptability. This paper also shows that the coverage of AI in US newspaper is more optimistic than pessimistic. European newspapers offer a more balanced perspective of the risks and benefits associated with the technology, and highlight its use mainly in the context of the COVID-19. Media framing changes according to the evolution of the pandemic. While the USA were not yet heavily affected by the virus, Europe experienced the peak of the crisis. The authors argue that the framing of AI follows that of the pandemic.Research limitations/implicationsThis study is limited in terms of timeframe (30 days) and media outlets (5). It would be useful to extend this sample to verify the results, and also conduct interviews among journalists to understand their motivations and understanding of AI.Originality/valueDespite the growing interest in AI, the scientific literature lacks multinational studies that examine how mainstream media depict AI applications in society. This paper is one of the first empirical studies to explore how French and English-speaking mainstream media portray AI during a pandemic.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-09-2020-0393

Purpose This paper aims to draw on the field of real estate management to explore the cost of flex-offices as well as the corporate discourse toward it and to identify the possible gap between real estate directors' discourse and the real cost of flex-offices. Design/methodology/approach This paper follows the grounded theory approach. Three studies were conducted: 16 semi-structured interviews with real estate actors, categorization of internal corporate documents and a thorough content analysis of the press discourse. Findings There is a positive vision as well as a very optimistic outlook on the flex-office on the part of real estate actors and the press. This research shows that reality does not reflect the discourse as 12 hidden costs identified are not currently factored into costs when setting up a flex-office, which can distort the discourse and efficiency. It will be interesting to measure those hidden costs in future research so as to have an objective discourse and a better cost estimate when deploying this kind of workspace. Originality/value Contradict the widespread discourse about flex-offices by highlighting the hidden costs that should be taken into consideration to allow managers to make accurate estimates. Although these hidden costs may seem ancillary at first sight, they might have an impact on efficiency.

Purpose The purpose of this paper is to indicate the current state of studies on Islamic finance and management through a bibliometric analysis of the only social science citation index (SSCI)-indexed journal in this field. Design/methodology/approach The paper uses a bibliometric analysis, collecting data from the 319 papers published in the International Journal of Islamic and Middle Eastern Finance and Management (IMEFM) from 2008 to 2019. Moreover, VOSviewer software has been used to illustrate the citation analysis (including most cited papers, most cited authors and authors’ affiliated institutions and countries) and the keyword map. Findings The number of papers published in each issue of the IMEFM is found to have significantly increased owing to its unique situation being the only SSCI-indexed journal in this domain. The share of the empirical researches in total papers published annually has steadily risen, reaching 95% in 2019. In terms of case countries, although Malaysia is the most examined country in the papers, other countries such as Indonesia and Turkey are found to have been used as a case country by researchers recently. Islamic banking-related papers are the most prevalent studies, as expected, with mainly their performance being examined. Meanwhile, the number of papers about Islamic social financial institutions has notably grown in recent years. Finally, technology-based initiatives such as crowdfunding and cryptocurrencies are noted to have not yet been the subject of any paper. Originality/value The main contribution of this study is its analysis of the only SSCI-indexed journal on Islamic finance and management using bibliometrics. Also, all the papers published in the journal have been reviewed in terms of methodology, case country/country groups and topics/subtopics to lead the way for future research.