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This respected resource is a biographical dictionary of the significant players in the physical, biological and related sciences. Each edition includes biographical entries on nearly 135,000 living scientists, providing birthdate; birthplace; field of spe

Nationally representative studies confirm that LGBTQ individuals are at an elevated risk of experiencing intimate partner violence. While many similarities exist between LGBTQ and heterosexual-cisgender intimate partner violence, research has illuminated a variety of unique aspects of LGBTQ intimate partner violence regarding the predictors of perpetration, the specific forms of abuse experienced, barriers to help-seeking for victims, and policy and intervention needs. This is the first book that systematically reviews the literature regarding LGBTQ intimate partner violence, draws key lessons for current practice and policy, and recommends research areas and enhanced methodologies.

The Biography and Genealogy Master Index is designed to help you easily determine which publication to consult for biographical information. Indexed sources cover both living and deceased persons from every field of activity and from every country in the world. Typically current, readily available, standard reference works are indexed. Look for supplement volume updates to this valuable biographical research tool twice a year. These volumes are cumulated every five years. More than 15 million citations compiled from more than 5,000 editions and volumes of approximately 1,700 current and retrospective biographical sources are included in the Biography and Genealogy Master Index base set and its supplements. In total, Biography and Genealogy Master Index provides coverage of nearly 5 million contemporary and historical figures from authors to scientists, from boxers to fashion designers, from Adam and Eve to Frank Zappa.

Profiles living persons in the physical and biological fields, as well as public health scientists, engineers, mathematicians, statisticians, and computer scientists.

Beginning with Charlie Chaplin's Shoulder Arms, released in America near the end of World War I, the military comedy film has been one of Hollywood's most durable genres. This generously illustrated history examines over 225 Army, Navy and Marine-related comedies produced between 1918 and 2009, including the abundance of laughspinners released during World War II in the wake of Abbott and Costello's phenomenally successful Buck Privates (1941), and the many lighthearted service films of the immediate postwar era, among them Mister Roberts (1955) and No Time for Sergeants (1958). Also included are discussions of such subgenres as silent films (The General), military-academy farces (Brother Rat), women in uniform (Private Benjamin), misfits making good (Stripes), anti-war comedies (MASH), and fact-based films (The Men Who Stare at Goats). A closing filmography is included in this richly detailed volume.

The federal census of Vermont for 1800 was never published by the government. It survived in the form of the original enumerators'sheets until 1938, when the Vermont Historical Society published it for the first time. Since the 1790 census showed Vermont's population to be 85,000 and the 1800 census indicated that it had grown to 154,396, the value of this later census to the genealogist is obvious. The records in this publication are grouped under the counties of Addison, Bennington, Caledonia, Chittenden, Essex, Franklin, Orange, Rutland, Windham, and Windsor, and thereunder by towns. Names of the heads of households are given in full and for each there is given, in tabular form, the number of free white males and females, by five age groups, and the number of other associated persons except untaxed Indians. Altogether over 25,000 families are listed. Includes a map of the state in 1796.

What Do Citicorp, UPS and Marriott have in common? They are'breakthrough'service providers,firms that changed the rules of the game in their respective industries by consistently meeting or exceeding customer needs and expectations. To find out how these companies do it, service management experts James Heskett, Earl Sasser, and Christopher Hart put the question to the chief executive officers of fifteen of America's leading service firms attending a workshop at the Harvard Business School. Breakthrough leaders, they discovered, think very differently about their businesses than do their competitors, in distinct and well-defined ways. Now, in Service Breakthroughs, based upon five years of exhaustive research in fourteen service industries, Heskett, Sasser, and Hart show exactly what enables one or two companies in each industry to constantly set new standards for quality and value that force competitors to adapt or fail. At the heart of breakthrough performance, the authors contend, is a sometimes intuitivebut thorough understanding of the'self-reinforcing service cycle'that replaces traditional management of'trade-offs.'The'cycle'is a paradigm derived from the research results suggesting direct links between heightened customer satisfaction, increased customer retention, augmented sales and profit, improved quality and productivity, greater service value per unit of cost, improved satisfaction of service providers, increased employee retention, and further heightened customer satisfaction. With detailed examples and dramatic case studies of Mark Twain Bancshares, American Airlines, Florida Power & Light, Federal Express, McDonald's and many other companies, Heskett, Sasser, and Hart show how this self-reinforcing cycle of behavior differentiates breakthrough leaders from their'merely good'competitors. The authors describe how breakthrough managers develop counterintuitive, even contrarian, strategic service visions. These companies define their'service concept'in terms of resultsachieved for customers rather than services performed. They target market segments by focusing onpsychographics -- how customers think and behave -- instead of demographics. And instead of viewing aservice delivery system as a facility where the service is producted and sold, breakthrough firms see it as an opportunity to enhance the quality of the service. These profound differences in thought and action have brought spectacular results. For managers who wish to set the pace in their service industries, Service Breakthroughs will be essential reading.