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This readable and concise research-based book discusses seven simple rules that will help businesses and individuals improve their customer satisfaction and workplace environments – and make the world a little better and more pleasant.An author team with extensive cross-sector experience provides a foundation that will help improve customer service no matter the type of organization or situation, allowing customization according to industry standards and expectations. Although the basic steps are simple – going all the way back to preschool and kindergarten – they can have a significant positive impact on customer service and on basic human interaction. If an employee follows these simple steps, not only will relationships with customers improve, but so will relationships with co-workers, increasing overall organizational satisfaction. Readers who adopt the principles in this book may find that their personal relationships improve as well. The primary audience of this work includes any business that desires to improve customer service. However, anyone who works with people will appreciate the conversational tone and specific illustrative examples in this clear and immediately actionable book.

The women who traveled west in covered wagons during the 1840s speak through these letters and diaries. Here are the voices of Tamsen Donner and young Virginia Reed, members of the ill-fated Donner party; Patty Sessions, the Mormon midwife who delivered five babies on the trail between Omaha and Salt Lake City; Rachel Fisher, who buried both her husband and her little girl before reaching Oregon. Still others make themselves heard, starting out from different places and recording details along the way, from the mundane to the soul-shattering and spirit-lifting.

In 1852 a record number of women helped keep the wagons rolling over the perilous western trails. The fourth volume of Covered Wagon Women is devoted to families headed for California that year. Diaries and letters of six pioneer women describe the rigors en route, trailside celebrations and tragedies, the scourge of cholera, and encounters with the Indians.

In a world riven with conflict, violence and war, this book proposes a philosophical defense of pacifism. It argues that there is a moral presumption against war and unless that presumption is defeated, war is unjustified. Leading philosopher of non-violence Robert Holmes contends that neither just war theory nor the rationales for recent wars (Vietnam, the Gulf War, the Iraq and Afghanistan Wars) defeat that presumption, hence that war in the modern world is morally unjustified.A detailed, comprehensive and elegantly argued text which guides both students and scholars through the main debates (Just War Theory and double effect to name a few) clearly but without oversimplifying the complexities of the issues or historical examples.

Part of the'What Do I Do Now?'series, Pediatric Neurology uses a case-based approach to cover common and important topics in the diagnosis and treatment of neurologic conditions in children. Each chapter provides a discussion of the diagnosis, key points to remember, and selected references for further reading. For this edition, the table of contents has been reorganized, and all cases and references have been updated. New cases have been added including: Charcot Marie Tooth, NMDA Receptor AB Encephalopathy, Guillain Barre Syndrome, Transverse Myelitis, Tics/Tourette Syndrome, Conversion Disorder, Chronic Daily Headache, and Chiari I Malformation. Pediatric Neurology is an engaging collection of thought-provoking cases which clinicians can utilize when they encounter difficult patients. The volume is also a self-assessment tool that tests the reader's ability to answer the question,'What do I do now?'

The Alkaloids: Chemistry and Physiology, Volume II focuses on strychnine and morphine alkaloids.This book discusses the elucidation of the structure of morphine, codeine, and thebaine; synthetic hydrophenanthrenes related to the morphine alkaloids; and stereochemistry of the morphine alkaloids and sinomenine. The elucidation of the constitution of sinomenine, biological effects of colchicine, chemistry of individual alkaloids, and alkaloids of gelsemium species are also elaborated. This text likewise covers the isolation of the alkaloids, phenanthrene nucleus of morphine, fission around the nitrogen atom, and synthetic hydrophenanthrenes related to the morphine alkaloids.This volume is useful to chemists and researchers conducting work on alkaloid chemistry.

This volume is a collection of the presentations given at the sixth international research conference, Blood Cells as a Tissue, at The Lankenau Hospital, October 30 and 31, 1969. The conference was supported in part by the following pharmaceutical industries: Abbott Laboratories, North Chicago, Illinois; Baxter Laboratories, Inc.,. Morton Grove, Illinois; Bristol Laboratories, Syracuse, New York; Burroughs Wellcome and Company, Tuckahoe, New York; Eli Lilly and Company, Indianapolis, Indiana; Geigy Pharmaceuticals, Ardsley, New York; Merck Sharp & Dohme Post Graduate Program, West Point, Penn­ sylvania; Riker Laboratory, Northridge, California; Schering Corporation, Bloomfield, New Jersey; Squibb Research Institute, New Brunswick, New Jersey; and Smith Kline and French Labora­ tories, Philadelphia, Pennsylvania. This valuable support is gratefully acknowledged. The Conference Committee is especially indebted to the four chairmen, Dr. Allan J. Erslev, Dr. William J. Williams, Dr. R. Philip Custer and Dr. Sol Sherry, for their advice and guidance in the formulation of the program. Weare also grateful to the speakers for their splendid cooperation, and to all participants for their stimulating interest. The continuing support of the members of the Board of Trustees, of the Hospital Administration, and the Women's Volunteer Service played a major role in the success of the conference. We wish to express our sincere gratitude to the many members of the Hospital staff who contributed so willingly of their time to make the conference possible. A special vote of thanks goes to Mr. Ralph Hollerorth, Mrs. Carolyn Hyatt and Mrs.

The recent symposium and the appearance of this new book on Drugs Affecting Lipid Metabolism take place at a very unusual time for the development of this area. After the publication and wide acceptance of the results of the cholestyramine study by the Lipid Clinics in the USA, showing for the first time a direct association between drug induced reduction of plasma levels of total and LDL cholesterol and coronary heart disease in a high risk population, an unparalleled interest in drugs and other procedures able to control plasma cholesterol levels has been activated. Two other significant events occurred during 1986 and 1987: the availability of compact instruments for the immediate determination of total cholesterol in plasma or total blood and the developments of new agents such as the inhibitors of HMG-CoA (hydroxymethyl­ glutaryl CoA) reductase and ACAT inhibitors, with potentially great effect on plasma lipid levels after oral administration. These new advances, together with the combined efforts of cell biologists and lipoprotein chemists, have set the pace for an exciting period of research and clinical applications of diets and drugs af­ fecting lipids. This volume, which includes the work of many of the leading world laboratories, represents an authoritative and up-to-date ap­ praisal of the status of the art and a stimulus to future research at laboratory and clinical level in an area of opportunity for clinical and preventive medicine.

The Faiths of the Founding Fathers, an acclaimed look at the spiritual beliefs of such iconic Americans as Franklin, Washington, and Jefferson, established David L. Holmes as a measured voice in the heated debate over the new nation's religious underpinnings. With the same judicious approach, Holmes now looks at the role of faith in the lives of the twelve presidents who have served since the end of World War II.Holmes examines not only the beliefs professed by each president but also the variety of possible influences on their religious faith, such as their upbringing, education, and the faith of their spouse. In each profile close observers such as clergy, family members, friends, and advisors recall churchgoing habits, notable displays of faith (or lack of it), and the influence of their faiths on policies concerning abortion, the death penalty, Israel, and other controversial issues.Whether discussing John F. Kennedy's philandering and secularity or Richard Nixon's betrayal of Billy Graham's naïve trust during Watergate, Holmes includes telling and often colorful details not widely known or long forgotten. We are reminded, for instance, how Dwight Eisenhower tried to conceal the background of his parents in the Jehovah's Witnesses and how the Reverend Cotesworth Lewis's sermonizing to Lyndon Johnson on the Vietnam War was actually not a left- but a right-wing critique.National interest in the faiths of our presidents is as strong as ever, as shown by the media frenzy engendered by George W. Bush's claim that Jesus was his favorite political philosopher or Barack Obama's parting with his minister, the Reverend Jeremiah Wright. Holmes's work adds depth, insight, and color to this important national topic.

The diaries and letters of women on the overland trails in the mid- to late nineteenth century are treasured documents. These eleven selections drawn from the multivolume Covered Wagon Women series present the best first-person trail accounts penned by women in their teens who traveled west between 1846 and 1898. Ranging in age from eleven to nineteen, unmarried and without children of their own, these diarists had experiences different from those of older women who carried heavier responsibilities with them on the trail.These letters and diaries reflect both the unique perspective of youthful optimism and the experiences common among all female emigrants. The young women write of friendship and family, trail hardships, and explorations such as visits to Indian gravesites. Some like Sallie Hester even write of enjoying the company of men, and many speculate about marriage prospects. Domestic roles did not define the girls'trail experience; only the four oldest in this collection recorded helping with chores. As they journey through Indian lands, these writers show that even their youth did not prevent them from holding notions of white racial superiority.Two of the selections are newly published, having appeared only in limited-distribution collector's editions of the original series. For all readers captivated by the first Best of Covered Wagon Women collection, this new volume's focus on youthful travelers adds a fresh perspective to life on the trail.

The diaries and letters of women who braved the overland trails during the great nineteenth-century westward migration are treasured documents in the study of the American West. These eight firsthand accounts are among the best ever written. They were selected for the power with which they portray the hardship, adventure, and boundless love for friends and family that characterized the overland experience. Some were written with the skilled pens of educated women. Others bear the marks of crude cabin learning, with archaic and imaginative spelling and a simplicity of expression. All convey the profound effect the westward trek had on these women.For too long these diaries and letters were secreted away in attics and basements or collected dust on the shelves of manuscript collections across the country. Their publication gives us a fresh perspective on the pioneer experience.

The field of epilepsy and behavior has grown considerably in the past number of years, reflecting advances in the laboratory and clinic. Behavioral Aspects of Epilepsy: Principles and Practice is the definitive text on epilepsy behavioral issues, from basic science to clinical applications, for all neurologists, psychosocial specialists, and researchers in the fields of epilepsy, neuroscience, and psychology/psychiatry. Behavioral aspects of epilepsy include a patient's experiences during seizures, his or her reaction during and between seizures, the frequency of episodes and what can be determined from the number of seizures. With contributions by dozens of leading international experts, this is the only book to cover all aspects of this critical emerging science. Adult and pediatric patients, animal models, and epilepsy surgery and its effects are all covered in detail.

Assigning Structures to Ions in Mass Spectrometry describes the tools currently available for determining gas-phase ion structures. It surveys current experimental methods for ion production and separation as well as those designed to reveal qualitative and quantitative aspects of gas-phase ions. It also examines how and when to apply computational chemistry and theoretical calculations. Selected case studies illustrate specific challenges associated with ion structure assignment and thermochemical problems. Bringing together key results collected over the past four decades, the book contains the data for describing or identifying ions containing C alone and C with H, O, N, S, P, halogens, and small organic cations.

It is not uncommon to hear Christians argue that America was founded as a Christian nation. But how true is this claim? In this compact book, David L. Holmes offers a clear, concise and illuminating look at the spiritual beliefs of our founding fathers. He begins with an informative account of the religious culture of the late colonial era, surveying the religious groups in each colony. In particular, he sheds light on the various forms of Deism that flourished in America, highlighting the profound influence this intellectual movement had on the founding generation. Holmes then examines the individual beliefs of a variety of men and women who loom large in our national history. He finds that some, like Martha Washington, Samuel Adams, John Jay, Patrick Henry, and Thomas Jefferson's daughters, held orthodox Christian views. But many of the most influential figures, including Benjamin Franklin, George Washington, John and Abigail Adams, Jefferson, James and Dolley Madison, and James Monroe, were believers of a different stripe. Respectful of Christianity, they admired the ethics of Jesus, and believed that religion could play a beneficial role in society. But they tended to deny the divinity of Christ, and a few seem to have been agnostic about the very existence of God. Although the founding fathers were religious men, Holmes shows that it was a faith quite unlike the Christianity of today's evangelicals. Holmes concludes by examining the role of religion in the lives of the presidents since World War II and by reflecting on the evangelical resurgence that helped fuel the reelection of George W. Bush. An intriguing look at a neglected aspect of our history, the book will appeal to American history buffs as well as to anyone concerned about the role of religion in American culture.

Fast, Fun and Fashionable... Who has time to knit? You do! Whether you're a new or current knitter, this book offers more than 35 projects to gratify your creative talents, whatever your skill level. Along with designs that use time-saving techniques with large needles, bulky yarns and detailed instructions, the book is full of tips and diagrams for handy reference. Whether it's multi-standing or small-size projects, authors Christina L. Holmes and Mary Colucci (with the technical expertise and nationally renowned knitting teacher Evie Rosen) take you step-by-step to faster fashion and great gifts. Includes Patterns For: • Afghans • Scarfs • Trendy Tops • Babies & Kids Projects • Sweaters • Vests • Hats • Bags • Jackets • Ponchos & more!

Forty years after the legendary overland travels of Oregon pioneers in the 1840s, Lucy Clark Allen wrote, “the excitement continues.” Economic hard times in Minnesota sent Allen and her husband to Montana in hopes of evading the droughts, grasshoppers, and failed crops that had plagued their farm. Allen and her compatriots, in this volume of Covered Wagon Women, experience a much different journey than their predecessors. Many settlements now await those bound for the West, with amenities such as hotels and restaurants, as well as grain suppliers to provide feed for the horses and mules that had replaced the slower oxen in pulling wagons. Routes were clearly marked—some had been replaced entirely by railroad tracks. Nevertheless, many of the same dangers, fears, and aspirations confronted these dauntless women who traveled the overland trails.

In their simplicity is their poignancy. On August 7, 1865, Mary Louisa Black noted in her journal that they were “nooning on a nice stream in a valey in the mountains.” A day later she observed that one of the men in the overland expedition had “buried an infant here yesterday—still born.” One can only imagine her emotional turmoil—she had buried her own daughter three months earlier, just as she and her husband set out for Oregon. While each diarist and letter-writer had her personal joys and sorrows, collectively these invaluable accounts demonstrate the passion and courage of these nineteenth-century pioneering women who led and followed their families into the West, pursuing dreams of better economic or social situations. One can only marvel at their ability to persevere under conditions that sent many scurrying back home to the East.

The overland trails in the 1860s witnessed the creation of stage stations to facilitate overland travel. These stations, placed every twenty or thirty miles, ensured that travelers would be able to obtain grain for their livestock and food for themselves. They also sped up the process of mail delivery to remote Western outposts. Tragically, the easing of overland travel coincided with renewed conflicts with the Cheyenne and other Plains Indians. The massacre of Black Kettle's people at Sand Creek instigated two years of bloody reprisals and counterreprisals.'Amid this turmoil and change, these daring women continued to build on the example set by earlier women pioneers. As Harriet Loughary wrote upon her arrival in California,'[after] two thousands of miles in an ox team, making an average of eighteen miles a day enduring privations and dangers... When we think of the earliest pioneers... we feel an untold gratitude towards them.'

This volume moves chemical instruments and experiments into the foreground of historical concern, in line with the emphasis on practice that characterizes current work on other fields of science and engineering.From the days of the alchemists through the creation of the modern laboratory, chemistry has been defined by its instruments and experimental techniques. Historians, however, have tended to focus on the course of chemical theory rather than on the tools and experiments that drove the theory. This volume moves chemical instruments and experiments into the foreground of historical concern, in line with the emphasis on practice that characterizes current work on other fields of science and engineering.The principal themes are: change and stability, precision, the construction and transformation of apparatus, the dissemination of instruments, and the bridging of disciplines through instruments. The essays are divided into three chronological sections: The Practice of Alchemy (reviewing the material and iconographic evidence as well as the written record and the issue of reproducibility of alchemical experiments), From Hales to the Chemical Revolution (discussing significant seventeenth- and eighteenth-century innovations as well as smaller innovations that cumulatively extended the reach and improved the quality of chemical experimentation), and The Nineteenth and Early Twentieth Centuries (discussing the increasingly important role of innovative apparatus as chemistry grew into the first large-scale modern scientific discipline).ContributorsR. G. W. Anderson, Bernadette Bensaude-Vincent, Maurice Crosland, Jan Golinski, Frederic L. Holmes, Trevor H. Levere, Seymour H. Mauskopf, William R. Newman, Mary Jo Nye, Lawrence M. Principe, Alan J. Rocke, Colin A. Russell, William A. Smeaton, Melvyn Usselman

“We traveled this forenoon over the roughest and most desolate piece of ground that was ever made,” wrote Amelia Knight during her 1853 wagon train journey to Oregon. Some of the parties who traveled with Knight were propelled by religious motives. Hannah King, an Englishwoman and Mormon convert, was headed for Salt Lake City. Her cultured, introspective diary touches on the feelings of sensitive people bound together in a stressful undertaking. Celinda Hines and Rachel Taylor were Methodists seeking their new Canaan in Oregon. Also Oregon-bound in 1853 were Sarah (Sally) Perkins, whose minimalist record cuts deep, and Eliza Butler Ground and Margaret Butler Smith, sisters who wrote revealing letters after arriving. Going to California in 1854 were Elizabeth Myrick, who wrote a no-nonsense diary, and the teenage Mary Burrell, whose wit and exuberance prevail.

The wagon trains to California greatly decreased in 1851 as reports of deadly cholera on the trail the year before and strikeouts in gold prospecting became known. Those who did go west—about 2,160 men and 1,440 women—tended toward Oregon's rich Willamette Valley because of a new federal land law that awarded a husband and wife a full section. Volume 3 of Covered Wagon Women contains the diaries and letters of six Oregon-bound women, as well as the journal of an English Mormon woman who described her experience all the way from Liverpool to Salt Lake City. The words of these pioneer women convey their exhilaration, courage, exhaustion, and terror in traveling so far into the unknown.

Some of the women traveling west in the late 1850s were strong advocates of equal rights for their sex. On the trail, Julia Archibald Holmes and Hannah Keziah Clapp sensibly wore the “freedom costume” called bloomers. In 1858 Holmes joined the Pikes Peak gold rush and was the first woman of record to climb the famous mountain. Educator Hannah Clapp traveled to California with a revolver by her side, speaking her mind in a letter included in this volume, which is also enriched by the trail diaries of seven other women. Among them were Sarah Sutton, who died in 1854, just before reaching Oregon's Willamette Valley; Sarah Maria Mousley, a Mormon woman traveling to Utah in 1857; and Martha Missouri Moore, who drove thousands of sheep from Missouri to California with her husband in 1860.

The women who traveled west in covered wagons during the 1840s speak through these letters and diaries. Here are the voices of Tamsen Donner and young Virginia Reed, members of the ill-fated Donner party; Patty Sessions, the Mormon midwife who delivered five babies on the trail between Omaha and Salt Lake City; Rachel Fisher, who buried both her husband and her little girl before reaching Oregon. Still others make themselves heard, starting out from different places and recording details along the way, from the mundane to the soul-shattering and spirit-lifting.

The Alkaloids: Chemistry and Physiology, Volume IV contains an account of the chemistry and biosynthesis of the various classes of isoquinolines. This book discusses the extraction and separation of the anhalonium alkaloids, other natural simple isoquinolines, and anhalonium isoquinolines. The location of the alkaloids in tissues of the cacti, monophenolic bases of the laudanosine type, and extraction of cactus alkaloids are elaborated in detail. This text also describes the several types of alkaloids such as protoberberine, aporphine, protopine, phthalideisoquinoline, and bisbenzylisoquinoline. The cularine, a-naphthaphenanthridine, erythrophleum, aconitum, and delphinium alkaloids are likewise included. This publication is recommended for chemists, specialists, and students interested in isoquinolines.

The Alkaloids: Chemistry and Physiology, Volume III reviews the chemistry of the alkaloids. This book discusses the chemistry of the cinchona alkaloids, alkaloids of Angostura bark, quinazoline alkaloids, and stereochemistry of the C15-lupin alkaloids. The tables of physical constants of the jaborandi alkaloids, pharmacology of the?-phenethylamines, and synthesis of the ephedra bases are also elaborated. This publication likewise covers the extraction and industrial preparation of the alkaloids, minor alkaloids, furoquinoline group, and alkaloids of Dichroa febrifuga. Other topics include pilocarpine and isopilocarpine, veratrum alkaloids, and chemistry of the?-phenethylamines found in plants. This volume is a good reference for chemists and specialists conducting work on alkaloids.

Living Tissues: An Introduction to Functional Histology discusses the fundamental concepts that are essential in studying organic tissues. The text first deals with the microscopic study of tissues, and then proceeds to talking about the components of tissues. Next, the book details the organization of tissues, along with the differentiation of cells and tissues. The text will be of great use to students of biology related degrees, such as biochemistry, biological engineering, and medicine.

Abigail Jane Scott was seventeen when she left Illinois with her family in the spring of 1852. Her record of the journey west is full of expressive detail: breakfasting in a snowstorm, walking behind the wagons to keep warm, tasting buffalo meat, trying to climb Independence Rock. She meets her future husband, Benjamin Duniway, at the end of the Oregon Trail and, in the years to come, finds fame as a writer and a leader of the suffrage movement in the Northwest. Her grandson, David Duniway, edited her trail diary for Covered Wagon Women. This volume includes the equally vivid diaries of other women who rode the wagons in 1852. Polly Coon of Wisconsin recalls trading with the Indians. Martha Read, starting from Illinois, is particularly alert to the suffering of the animals, noting hundreds of dead cows and horses along the way. Cecilia Adams and Parthenia Blank, twin sisters from Illinois, jointly chronicle their once-in-a-lifetime experience.

The Alkaloids: Chemistry and Physiology, Volume II focuses on strychnine and morphine alkaloids. This book discusses the elucidation of the structure of morphine, codeine, and thebaine; synthetic hydrophenanthrenes related to the morphine alkaloids; and stereochemistry of the morphine alkaloids and sinomenine. The elucidation of the constitution of sinomenine, biological effects of colchicine, chemistry of individual alkaloids, and alkaloids of gelsemium species are also elaborated. This text likewise covers the isolation of the alkaloids, phenanthrene nucleus of morphine, fission around the nitrogen atom, and synthetic hydrophenanthrenes related to the morphine alkaloids. This volume is useful to chemists and researchers conducting work on alkaloid chemistry.