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Using a proven three-part framework, this book shows how anyone-from a CEO to frontline employee-can play a pivotal role in creating a diverse and welcoming workplace.Creating a diverse workplace needs to be an ongoing effort, not just the subject of occasional training. As Celeste Warren says, needed change won't take place unless all employees feel that they have a role to play in creating the culture they would like to see in their organization. Regardless of what position you hold, you have the ability to impact change and create a more inclusive environment. Anyone can commit to becoming an unofficial Diversity and Inclusion Ambassador in his or her organization. Warren offers a straightforward three-stage model:Become aware of your strengths, weaknesses, and conscious and unconscious biases.Take an inventory of your surroundings: what is getting in the way of there being an inclusive environment in your organization?Develop a personal action plan.Depending on your position, the actions you take can be as simple as consistently raising DEI-related issues in staff meetings or as far-reaching as leading an Employee Resource Group or developing a new hiring policy. In separate chapters, Warren offers specific advice for chief diversity and inclusion officers, C-suite leaders, first-line managers, human resources practitioners, and individual contributors. This book features examples, exercises, and practical tools that show you how to assess where your organization is at and develop a purpose and strategy that can make diversity a workplace reality.

Die 10 entscheidenden Merkmale erfolgreicher C-Level-Karrieren Die Rahmenbedingungen der Führungsarbeit in Unternehmen ändern sich gerade fundamental: Karrierewege und Führungsbilder wandeln sich grundlegend. Der Paradigmenwechsel: Geld, Macht und Status verlieren an Stellenwert. Digitalisierung, Corona-Pandemie und Krieg wirken epochal. Insbesondere die Manager der Top-Riege, die sogenannte »C-Suite«, müssen nunmehr anders agieren und über ein anderes Portfolio an Eigenschaften, Wesensmerkmalen und Schlüsselqualifikationen verfügen, als das bislang der Fall war. Das Buch gibt einen Überblick über die Besonderheiten des Metiers »C-Level« und benennt, was für erfolgreiche C-Level-Karrieren jetzt und in Zukunft wirklich entscheidend ist. Mission Leadership … … ist ein Standardwerk für alle, die sich umfassend über das Metier „C-Level“ informieren wollen oder selbst eine Karriere im Top-Management anstreben … zeigt auf, was für nachhaltigen Karriere- und Unternehmenserfolg wirklich zählt und was einen Manager zum Leader werden lässt … bringt die 10 entscheidenden Erfolgsmerkmale für den Weg ins Top-Management auf einen Nenne … verbindet die Essenz aus fast 30 Jahren eigener C-Level-Karriere mit Forschungsergebnissen aus über 80 wissenschaftlichen Studien … enthält 111 wertvolle Empfehlungen und Karrieretipps zur Entwicklung des notwendigen C-Level-Mindsets und zukunftsfähiger Leadership-Skills … ist der Wegweiser für den Aufbruch in ein neues Zeitalter der Führung Vorteile: Leitfaden und Sparringspartner für die Karriere-Reise von Menschen, die in Führung gehen wollen Ratgeber für die fachliche, persönliche und methodische Befähigung zum C-Level-Manager Kompass für das Ermitteln und Schließen von Erfahrungs- und Kompetenzlücken auf dem Weg zum Top-Executive Empfehlungen für einen umfassenden Mindshift zur Überwindung vermeintlicher Karriere-Hürden und -Blockaden Elementares Wissen und Karriere-Tipps aus erster Hand, geschrieben von einem Top-Insider des Metiers Unterhaltsame und erkenntnisreiche Lektüre über das Faszinosum „C-Level“ Zielgruppe sind Managerinnen und Manager mittlerer Führungsebenen, Karriereeinsteigerinnen und -einsteiger, Hochschulabsolventinnen und -absolventen sowie Personalverantwortliche und Aufsichtsgremien in Unternehmen. Peter Roos, COO bei einem Medienunternehmen und ausgebildeter Business Coach, lässt seinen Erfahrungsschatz aus fast drei Jahrzehnten C-Level-Karriere als Vorstand und Geschäftsführer von Konzern- und Mittelstandsunternehmen in das Buch einfließen.

Understanding Employee Engagement is a comprehensive source for the science and practice of employee engagement. This book provides a rigorous and objective review of scholarship and empirical research on engagement from around the world. Grounded in theory and empirical research, this book debates the definitions of engagement, provides a thorough evaluation of empirical findings in the engagement field including a focus on international findings, and offers practice implications for organizations. The book is broad, with references and research across disciplines and countries, as well as new sections addressing current challenges, such as virtual engagement, engaging the aging workforce, and perspectives on diversity and inclusion. Employers can learn how to foster an engaged organization; practitioners can learn how to measure, identify, and implement evidence-based solutions to disengagement; and researchers can master the existing engagement literature and begin to study the many propositions and new models the author proposes throughout the book. This book is an essential read for scholars, researchers, practitioners, and business leaders alike for understanding how to measure, identify, and implement evidence-based solutions to foster employee engagement.

At the core of innovation and growth in any organization lies a driven and motivated team player who needs to be constantly nurtured and ennobled with a great value system and workplace ethics. The Conscientious Manager brings out several dimensions of workplace dynamics through powerful storytelling to help promote a sense of belongingness and synergy in the workplace. The themes portrayed in the book are based on diversity, facing disruptions, ownership and accountability, importance of genuine feedback, learning from experts, mentoring, professional gratitude and others. By offering the readers a holistic learning experience of workplace morals and dilemmas such as personal, interpersonal, cultural and leadership, the book prepares them to face the workplace with empathy, respect, commitment and confidence.

An inspirational, practical, and research-based guide for standing up and speaking out skillfully at work.Have you ever wanted to disagree with your boss? Speak up about your company's lack of diversity or unequal pay practices? Make a tough decision you knew would be unpopular?We all have opportunities to be courageous at work. But since courage requires risk&#8212to our reputations, our social standing, and, in some cases, our jobs&#8212we often fail to act, which leaves us feeling powerless and regretful for not doing what we know is right. There's a better way to handle these crucial moments&#8212and Choosing Courage provides the moral imperative and research-based tactics to help you become more competently courageous at work.Doing for courage what Angela Duckworth has done for grit and Brene Brown for vulnerability, Jim Detert, the world's foremost expert on workplace courage, explains that courage isn't a character trait that only a few possess; it's a virtue developed through practice. And with the right attitude and approach, you can learn to hone it like any other skill and incorporate it into your everyday life.Full of stories of ordinary people who've acted courageously, Choosing Courage will give you a fresh perspective on the power of voicing your authentic ideas and opinions. Whether you're looking to make a mark, stay true to your values, act with more integrity, or simply grow as a professional, this is the guide you need to achieve greater impact at work.

Although the topic of job attitudes and other workplace psychological constructs such as perceptions, identity, bonds, and motivational states is important, there are no books addressing the topic as a whole. Essentials of Job Attitudes and Other Workplace Psychological Constructs seeks to fill that void in a comprehensive edited volume that compiles chapters by experts on each construct.Essentials of Job Attitudes and Other Workplace Psychological Constructs begins with a review of the concept of job attitudes and other workplace psychological constructs, then devotes a single chapter to each construct. These chapters focus on organizational justice, perceived organizational support, organizational identification, job involvement, workplace commitments, job embeddedness, job satisfaction, employee engagement, and team-related work attitudes. Each of these chapters addresses parallel content including definitions, history, theory, a critique of the field to date with future research recommendations, and how the given construct can be used in practice. There are two additional features that make this book unique: first, each chapter provides a nomological network figure of the workplace psychological construct addressed; and second, each chapter provides one or more of the current measures used to assess the construct of interest. Essentials of Job Attitudes and Other Workplace Psychological Constructs is an ideal text for students and professionals in industrial-organizational psychology, organizational behavior, and human resource management.

Cet ouvrage présente des travaux qui portent sur trois grands domaines de la psychologie du travail et des organisations, éclairés par des revues critiques de la littérature ou des études empiriques. Une première partie porte le regard sur des individus dans des contextes de recrutement et dans les performances au travail. Le deuxième domaine abordé est celui de diverses attitudes à l'égard du travail et leur rôle dans les performances ou le bien-être des salariés. Enfin, l'ouvrage aborde les différentes facettes de la santé au travail ou bien le travail dans des métiers de santé à travers l'importance de la régulation émotionnelle employée par les salariés, les facteurs qui contribue à l'utilisation de l'auto-médication comme conduite dopante par des travailleurs et encore comment l'utilisation de robots dans les soins peut impacter les salariés.

An essential guide to navigating the complexities of professional relationships. Often, the most difficult aspect of work has nothing to do with deadlines, promotions, or competition. It has to do with the immense and beautiful challenges of dealing, on a daily basis, with our colleagues.The people we work with can encourage, support, and energize us, However, working successfully around others, whether virtually or in person, is neither intuitive nor simple. It requires us to communicate effectively, to understand our own blind spots and biases, and to empathize with another person's perspective. The School of Life has been working with organizations since its foundation, equipping employees with the emotional intelligence required to succeed. This book collects their learning into a series of lessons on workplace psychology. The result is an essential guide to harmonious, happier, and more profitable organizations.A PRACTICAL GUIDE: to working successfully with our colleagues.FULL OF THOUGHTFUL EXERCISES AND ADVICE: for working collaboratively.EXPLORES CHALLENGING WORKPLACE BEHAVIOR: such as defensiveness, over-optimism, and immaturity.THOROUGHLY RESEARCHED AND CLIENT-DRIVEN: informed by practical experience and research from The School of Life for Business who deliver in-house training for clients including: Facebook, The Financial Times, Google, Havas Media, Nike, and Sony Music.AN INFORMATIVE GUIDE: for individuals and businesses alike.

Work orientations and work attitudes have to do with the productive capacities in society. Insofar as individuals are positively oriented towards contributing their labour, we can expect a great amount of work to be done and to be carried out efficiently, carefully and responsibly. These subjective factors are thus very vital in modern working life.Work Orientations: Theoretical Perspectives and Empirical Findings offers up-to-date research on people's commitment to work and employment and job satisfaction in economically advanced countries. It will also analyse changes that have taken place in these respects over the last decades.Among the key issues in Work Orientations are questions about whether patterns of work centrality and employment commitment tend to remain stable or have changed across time in various countries. Moreover, we assume that the circumstances under which people participate in the social division of labour colour their subjective relationships to their jobs and to employment in general. A major aim of the book is to explore the impact of factors such as occupation, education, age and gender on work orientations and work attitudes.Work Orientations will be invaluable for researchers and scholars in the fields or organizational studies, the sociology of work, employee engagement and related disciplines.

Wall Street Journal Bestseller!Next Big Idea Club selection―chosen by Malcolm Gladwell, Susan Cain, Dan Pink, and Adam Grant as one of the'two most groundbreaking new nonfiction reads of the season!''A must-read that topples the idea that emotions don't belong in the workplace.'--Susan Cain, author of Quiet A hilarious guide to effectively expressing your emotions at the office, finding fulfillment, and defining work-life balance on your own terms.How do you stop the office grouch from ruining your day? How do you enjoy a vacation without obsessing about the unanswered emails in your inbox? If you're a boss, what should you do when your new, eager hire wants to follow you on Instagram? The modern workplace can be an emotional minefield, filled with confusing power structures and unwritten rules. We're expected to be authentic, but not too authentic. Professional, but not stiff. Friendly, but not an oversharer. Easier said than done!As both organizational consultants and regular people, we know what it's like to experience uncomfortable emotions at work - everything from mild jealousy and insecurity to panic and rage. Ignoring or suppressing what you feel hurts your health and productivity -- but so does letting your emotions run wild.Our goal in this book is to teach you how to figure out which emotions to toss, which to keep to yourself, and which to express in order to be both happier and more effective. We'll share some surprising new strategies, such as: • Be selectively vulnerable: Be honest about how you feel, but don't burden others with your deepest problems. • Remember that your feelings aren't facts: What we say isn't always what we mean. In times of conflict and miscommunication, try to talk about your emotions without getting emotional. • Be less passionate about your job: Taking a chill pill can actually make you healthier and more focused.Drawing on what we've learned from behavioral economics, psychology, and our own experiences at countless organizations, we'll show you how to bring your best self (and your whole self) to work every day.

This book explains the importance of employee engagement – It defines what it is, what it will do for your business, and how you can achieve it as well as sustain it. It covers the history of employee engagement along with why employees were formerly much more engaged with their work and company than they are currently.The author explains, in depth, why employees want to be engaged but are not. He discusses the emotional, psychological and social forces that make engagement, the state that people naturally and continually attempt to achieve. Furthermore, he makes a compelling case that engagement is not only natural, but, when achieved, it also creates a happy and productive workforce where employees are not only emotionally but also physically more healthy. You will learn exactly how a business can not only cause this engagement to surface, but also how to sustain it. He presents a complete discussion of the'basics and beyond'that are required to support a system of engagement. He explains engagement as a system and how to interpret and utilize a system diagram using the'high leverage points'to further fuel and sustain engagement. The book then provides a critical and comprehensive series of discussions of precisely what management must do to unlock the power of a fully engaged workforce. In addition to learning how to measure engagement, there are detailed discussions, along with two confirming case studies, of how to improve your levels of engagement.Essentially, the author examines engagement from top to bottom integrating the theories of the scholars, with the experiences of the practitioners. In so doing he can explain, in simple terms, how engagement can be achieved and why people try so hard to create a fully engaged workforce with both the best of intentions and a true passion to achieve it … yet fall short.There is a simple reason -- achieving engagement is all about management and the many changes that must be made, and that raises the crucial question: Is management both willing and able to recognize, accept, and execute the needed paradigm shifts? The stark reality is that the changes that must first occur are in the thoughts, beliefs, and actions of the management team. This book gives you a path to follow that may achieve just that. And the remaining question for the senior management is: What are you prepared to do?The mystery of achieving engagement is known, the science is known, the answers are not technically complicated, and now it comes down to a simple choice: Are you or are you not willing to change? And with that choice, there are resultant consequences. It is no more complicated than that.

Happy customers. Passionate employees. A highly recognizable brand known for delivering on its promises. That's the power of WOW. From its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly inevitable short lifespan of the average corporate company. How do they do it? In The Power of WOW, the essential follow-up to Tony Hsieh's Delivering Happiness, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life––from delivering empathetic customer service in the face of devastating circumstances to creating a self-organized organizational structure using Market-Based Dynamics and everything in between. Fast-paced and filled with authentic, diverse voices, The Power of WOW gives readers an exclusive and immersive understanding of how one company is finding resilience. This glimpse inside the world of Zappos shows how a self-organized company is opening up avenues for passionate individuals to unleash their undiscovered strengths in the workplace and evolve the business from the inside out. Whether you are a customer, an employee, a business leader, shareholder, entrepreneur, or just happened to pick up this book, The Power of WOW will, ultimately, show how leading and infusing humanity into the workplace can change everything in your business, your community, and your life.

Any business needs Innovators to stay competitive, and Rebels to survive. That's the thesis of the book written by Matteo Rizzi and based on 20 years of lateral thinking, and a rather unusual corporate and entrepreneurship experience. With author's background in financial services, and using concrete examples of disruptive innovation as one of the biggest opportunities that everyone should be taking into consideration, this is an inspirational journey where - hopefully - misfits get a spot to be heard, and everyone gets an opportunity to understand a different innovation perspective.

What makes some people more likely to initiate positive change within their organizations? Can this behaviour be influenced by management? Employee proactivity has largely been understood in terms of employees changing their environment or changing themselves. In this novel study Wu offers an alternative lens through which to examine such behaviour – the concept of attachment theory. Wu integrates the current understanding of motivational factors in shaping proactive workers, through his introduction to attachment theory, and development of it as a theoretical framework. This compelling approach provides academics with a new way of thinking about employee behaviour while also acting as a guide for practitioners and managers.

In one survey, 61 percent of employees said that workplace stress had made them sick and 7 percent said they had actually been hospitalized. Job stress costs US employers more than $300 billion annually and may cause 120,000 excess deaths each year. In China, 1 million people a year may be dying from overwork. People are literally dying for a paycheck. And it needs to stop.In this timely, provocative book, Jeffrey Pfeffer contends that many modern management commonalities such as long work hours, work-family conflict, and economic insecurity are toxic to employees—hurting engagement, increasing turnover, and destroying people's physical and emotional health—and also inimical to company performance. He argues that human sustainability should be as important as environmental stewardship.You don't have to do a physically dangerous job to confront a health-destroying, possibly life-threatening, workplace. Just ask the manager in a senior finance role whose immense workload, once handled by several employees, required frequent all-nighters—leading to alcohol and drug addiction. Or the dedicated news media producer whose commitment to getting the story resulted in a sixty-pound weight gain thanks to having no down time to eat properly or exercise. Or the marketing professional prescribed antidepressants a week after joining her employer.In Dying for a Paycheck, Jeffrey Pfeffer marshals a vast trove of evidence and numerous examples from all over the world to expose the infuriating truth about modern work life: even as organizations allow management practices that literally sicken and kill their employees, those policies do not enhance productivity or the bottom line, thereby creating a lose-lose situation.Exploring a range of important topics including layoffs, health insurance, work-family conflict, work hours, job autonomy, and why people remain in toxic environments, Pfeffer offers guidance and practical solutions all of us—employees, employers, and the government—can use to enhance workplace wellbeing. We must wake up to the dangers and enormous costs of today's workplace, Pfeffer argues. Dying for a Paycheck is a clarion call for a social movement focused on human sustainability. Pfeffer makes clear that the environment we work in is just as important as the one we live in, and with this urgent book, he opens our eyes and shows how we can make our workplaces healthier and better.

Unlock the Potential in Your Employee SurveyYou spend months crafting the right survey questions and planning how to share the results with senior leaders and managers. Then you anxiously anticipate the responses. But once the data trickle in, nothing happens, no one acts, and your employees wait and wait for change.What happened? When did the survey become just another “check the box” task for HR to administer and employees to fill out? In Engaging the Workplace: Using Surveys to Spark Change, Sarah R. Johnson has scanned the diminishing state of the organizational survey and reached a profound, yet simple, conclusion: Companies don't know why they want to conduct a survey and how they plan to act on its results. As the big data movement took off, companies and their HR departments sought to capture, measure, and evaluate whatever data they could get their hands on. This led to more surveys—annual, semiannual, quarterly, pulse—all in the name of compiling more information and driving an engagement score. In theory, leaders could look at these frequent snapshots of how their employees were doing and determine what actions to take. But this increase in data has instead produced gridlock. Leaders put off next steps until the next survey and its results arrive, while employees lose faith in the survey's potential to make a difference.With Engaging the Workplace, you can relaunch your survey process. When executed properly, the survey can enable leaders to make decisions based on data, rather than on fads, trends, or guesses. This means baking action planning into its design and ditching the one-size-fits-all trend in survey administration. After all, your company is not like any other. Use the survey to support the people analytics program you need and drive organizational excellence.

As the importance of corporate social responsibility grows, especially environmental responsibility, it is imperative to acknowledge the impact of the individual on a company's environmental performance. Given that individuals spend much of their day in the workplace, it is crucial to understand both their behaviours and the potential impact they can have on the company's environmental performance and the environment. Bringing together leading academics from various research fields, this Handbook examines the features and challenges within the area of employee pro-environmental behaviour.The Research Handbook on Employee Pro-Environmental Behaviour brings contributions that consolidate existing research in the field as well as adding new insights from organisational psychology, human resource management and social marketing. Drawing on studies from across the methodological spectrum, this Handbook covers a broad range of topics from the antecedents and consequences of employee pro-environmental behaviour to ways in which employers can encourage pro-environmental behaviour.This Handbook will be an invaluable tool for those engaged in research in employee environmental behaviour and sustainability. It will be especially useful for postgraduate students of environmental employee behaviour as well as environmental consultants and practitioners seeking to gain an understanding of employee behaviour.Contributors include: B. Asfar, N. Ashkanasy, W. Binney, M. Bissing-Olson, F. Bowen, P. Bradley, L. Brennan, J. Callewaert, Y.H. Cheung, C. Ciocirlan, M. Davis, S. Dilchert, C. Dutra, P. Endrejat, S. Fudge, B. Gatersleben, D. Gregory-Smith, A. Güntner, R. Hahn, S. Kauffeld, R. Klein, F. Klonek, M. Leach, A. Leung, S. Lockrey, D. Manika, R. Marans, N. Murtagh, T. Norton, D. Ones, F. Ostertag, P. Paillé, S. Parker, A. Ruepert, S. Russell, I. Shah, A. Shahjahan, W. Staples, L. Steg, T. Tudor, D. Uzzell, C. Verfuerth, K. Verghese, V. Wells, B. Wiernik, L. Yang, H. Zacher

'Rebel at Work is a fascinating book that makes you see your workplace in ways you haven't considered before. Natalie's approaches will have immediate impact for anyone trying to'lead from the trenches'in a positive and productive way.'—Jon Gordon, author of The Energy Bus, The Carpenter, and The Power of Positive Leadership Are you tired of leadership that claims to want an innovative culture, but throws up internal roadblocks against any new initiatives? If you're a frustrated employee banging your head up against a corporate brick wall, then this is the book for you. Change in a company often happens from the inside out when valuable employees get fed up with leadership's vague direction and conflicting priorities. But as an employee, it can be difficult to know how to inspire innovation without getting further sidelined. Rebel at Work shows you how to take matters into your own hands. You'll learn: - How to understand the unwritten rules in your organization—so you can work around them - The types of corporate conformists, as well as their hardwiring—so you can mitigate their fear of change - How to bring clarity to all conversations, especially since jargon can kill promising ideas - And how to prepare step-by-step plans that increase your chances for buy-in by your leadership Best of all, you'll learn how to find others like you in your organization to unite with and get the results you want!

A mindset is a fixed mental attitude that predetermines a person's responses to (and interpretations of) situations. Essentially, our mindset determines our behaviour. Developing the best mindset is the way you can learn something new, adopt new information, alter your beliefs and act accordingly. It's important to adjust our mindsets to survive and thrive in the real world. Experts agree that our mindset is not a result of nature or nurture, genes or environment. There's a constant give and take between each: the physical and the mental. As eminent American neuroscientist Gilbert Gottlieb puts it, not only do genes and environment cooperate as we develop, but genes actually require input from the environment to work properly. You have the means to shift your mindset to create the life or attitude that you want and need. A fixed mindset will cloud your judgment. You'll avoid challenges, you'll give up when things aren't going right and you'll think that you're not good enough. It's the belief that you should be terrific instantly and that you can't improve or get better by effort. But, change is possible. It isn't easy – but it's not hugely hard either. The first step is to start and be aware of how your mindset is holding you back.

Use mindfulness techniques to handle toxic stress in the workplace and to create your ideal professional experience from the inside out.While working in a particularly toxic environment, Karlyn Borysenko came to this liberating realization: she couldn't control other people, but she could control herself, her perspective, and her actions. Now an organizational psychologist, consultant, and executive coach, Borysenko shows us how to bridge the gap between where we are now and what will bring us the most professional success and happiness. We must achieve self-mastery--by accepting responsibility for our actions, understanding our innate work style, and discerning when and how to push outside our comfort zone. In Zen Your Work, Borysenko shows us how to set personal goals that allow us to focus our energy and create measures of success that aren't affected by the cynicism, competitiveness, or narcissism of others. Borysenko teaches us to apply mindfulness techniques in a highly practical way to achieve professional success, create game-changing relationships (even with the most negative people in the office), decrease stress, and enjoy a better work/life balance.

A 2018 Nautilus Book Award Winner for Business and Leadership!The founder of Menlo Innovations and author of the business culture cult classic Joy, Inc offers an inspirational guide to leaders seeking joy in the challenge of leading others.Rich Sheridan's Joy, Inc. told the story of how his tiny software company in Ann Arbor, Michigan achieved success and renown by embracing offbeat culture and human-centered values. In Chief Joy Officer, he turns his attention from culture to leadership, and draws on his experience running Menlo and consulting elsewhere to offer a wise, provocative guide on how anyone can build leadership capacity for joy within their own organization. Chief Joy Officer offers sage, hard-won advice to any manager or leader who yearns to make more of an impact on the lives of others, including: • Self-understanding is the cornerstone for every virtue of leadership: authenticity, trust, humility, and optimism. • Good leaders make more leaders: Learn to judge your performance not on whether people are doing what they're told, but whether they're developing independent leadership capacity. • Influencing up is just as important is influencing down: how to encourage different thinking in those above you in your organizations.Filled with colorful anecdotes from Sheridan's personal journey and wisdom from many leadership mentors, Chief Joy Officer offers an approachable, down-to-earth philosophy and practice that will help even the most disillusioned of middle managers bring a renewed sense of purpose to their work building others.

Macro Talent Management: A Global Perspective on Managing Talent in Developed Markets is the first book to focus specifically on country-level activities aimed at attracting, mobilizing, developing, and retaining top talent for economic success in developed markets. The book serves as a guide that orients the reader toward activities that increase their country's global competitiveness, attractiveness, and economic development through strategic talent management. This book brings together leading experts from around the world to address such isues as cross-border flows of talent, diaspora mobility, knowledge flows, global labour markets, and policies. Bringing together research from the fields of human resource management, international business, economic geography, comparative international development, and political economy, this is a definitive, comprehensive treatment of the topic aimed at advanced students and practitioners.

Zaprezentowana w książce koncepcja EZOP stanowi autorską propozycję opisu i wyjaśnienia elastyczności zachowań organizacyjnych pracowników. Umożliwia ona śledzenie kierunku i tempa dokonujących się przeobrażeń, a także może być punktem wyjścia do dalszych analiz, np. związku wdrażanych zmian organizacyjnych z zachowaniami pracowników czy oceny ich kosztów psychologicznych, ekonomicznych, społecznych i zawodowych. Oprócz walorów poznawczych publikacja posiada też wartość aplikacyjną. Opracowany na podstawie koncepcji kwestionariusz EZOP służy do badania poziomu elastyczności zachowań organizacyjnych pracowników i stanowi narzędzie diagnozy zarówno w wymiarze indywidualnym, jak i organizacyjnym. Ma on charakter uniwersalny i przy zachowaniu zasad określonych przy jego konstrukcji może być stosowany w badaniach naukowych, w tym także o charakterze interdyscyplinarnym.

Chart a path to creating uncontested market space and winning the future. This collection of work by globally preeminent management thinkers W. Chan Kim and Renée Mauborgne brings together their perennial bestseller book Blue Ocean Strategy with their classic article “Blue Ocean Leadership.”Blue Ocean Strategy, the global phenomenon that has sold over 4 million copies and is recognized as one of the most iconic and impactful strategy books ever written, argues that cutthroat competition results in nothing but a bloody red ocean of rivals fighting over a shrinking profit pool. Based on a study of 150 strategic moves (spanning more than 100 years across 30 industries), Kim and Mauborgne argue that lasting success comes not from battling competitors but from creating “blue oceans”—untapped new market spaces ripe for growth. The book presents a systematic approach to making competition irrelevant and outlines principles and tools any organization can use to create and capture their own blue oceans.In the article “Blue Ocean Leadership,” the authors apply their concepts and tools to what is perhaps the greatest challenge of leadership: closing the gulf between the potential and realized talent and energy of employees. The authors offer a systematic method for uncovering, at every level of the organization, which leadership acts and activities will inspire employees to give it their all and a process for getting managers throughout the company to undertake these tasks.

Chart a path to creating uncontested market space and winning the future. This collection of work by globally preeminent management thinkers W. Chan Kim and Renée Mauborgne brings together their perennial bestseller book Blue Ocean Strategy with their classic articles “Blue Ocean Leadership” and “Red Ocean Traps.”Blue Ocean Strategy, the global phenomenon that has sold over 4 million copies and is recognized as one of the most iconic and impactful strategy books ever written, argues that cutthroat competition results in nothing but a bloody red ocean of rivals fighting over a shrinking profit pool. Based on a study of 150 strategic moves (spanning more than 100 years across 30 industries), Kim and Mauborgne argue that lasting success comes not from battling competitors but from creating “blue oceans”—untapped new market spaces ripe for growth. The book presents a systematic approach to making competition irrelevant and outlines principles and tools any organization can use to create and capture their own blue oceans.In the article “Blue Ocean Leadership,” the authors apply their concepts and tools to what is perhaps the greatest challenge of leadership: closing the gulf between the potential and realized talent and energy of employees. The authors offer a systematic method for uncovering, at every level of the organization, which leadership acts and activities will inspire employees to give it their all and a process for getting managers throughout the company to undertake these tasks.In the article “Red Ocean Traps,” the authors show how managers'mental models—ingrained assumptions and theories about the way the world works—undermine attempts to discover uncontested new market spaces. The authors provide a framework for avoiding spaces where competition is bloody (red oceans) and moving to blue ocean spaces with ample potential.

Ever notice how companies with the best service also have the happiest employees? That's no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world's most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today's rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: Make the employee experience a core part of your strategy Understand employee expectations and bridge the “Expectation Gap” Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence Build an employee-employer partnership in creating something extraordinary Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin…and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master's degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.

Organizations around the world spend billions of dollars every year to awaken and engage their employees. Yet global employee engagement remains fixed—at 13%.The disengagement problem usually begins with the CEO telling human resources to fix it. Unless the CEO or business owner takes charge of engagement, everyone will look over the messenger's shoulders to pick up cues from the top leader.Most workers can't engage because they are overwhelmed trying to keep up with change. This problem speaks to a much deeper need. We need to teach our workers how to change themselves.In The Workplace Engagement Solution, David Harder will help you:Learn how a CEO or business owner can successfully lead culture awakening.Gain the life skills that help employees change and reinvent themselves.Build a caring, mentor-driven culture that ensures category-leading engagement.Routinely create enthusiastic and loyal customers as an outcome of your culture.

This book provides an evidence-based approach to understanding declining levels of employee engagement, offering a set of practices that individuals and organizations can adopt in order to improve productivity and organizational performance. It introduces a model outlining how the experience of meaningful work impacts engagement and other organizational attitudes and behaviors. It recognizes the antecedents and consequences of such behavior, recognizing that they must be considered as components of an organizational system rather than in isolation. It will be useful for scholars and practitioners in identifying and remedying the endemic trend of disconnected workers and their negative impact on organizational goals.

Ten years ago, world-renowned professors W. Chan Kim and Renee Mauborgne broke ground by introducing'blue ocean strategy,'a new model for discovering uncontested markets that are ripe for growth. In this bound version of their bestselling Harvard Business Review classic article, they apply their concepts and tools to what is perhaps the greatest challenge of leadership: closing the gulf between the potential and the realized talent and energy of employees. Research indicates that this gulf is vast: According to Gallup, 70% of workers are disengaged from their jobs. If companies could find a way to convert them into engaged employees, the results could be transformative. The trouble is, managers lack a clear understanding of what changes they could make to bring out the best in everyone. In this article, Kim and Mauborgne offer a solution to that problem: a systematic approach to uncovering, at each level of the organization, which leadership acts and activities will inspire employees to give their all, and a process for getting managers throughout the company to start doing them. Blue ocean leadership works because the managers''customers'--that is, the people managers oversee and report to--are involved in identifying what's effective and what isn't. Moreover, the approach doesn't require leaders to alter who they are, just to undertake a different set of tasks. And that kind of change is much easier to implement and track than changes to values and mind-sets.The Harvard Business Review Classics series offers you the opportunity to make seminal Harvard Business Review articles a part of your permanent management library. Each highly readable volume contains a groundbreaking idea that continues to shape best practices and inspire countless managers around the world--and will have a direct impact on you today and for years to come.

Employee engagement is at the forefront of business agendas as it facilitates organisational performance. Engaged employees result in delighted customers, which in turn contributes to improved financial results. The book addresses the following issues: • What is “employee engagement” – different levels, ie organisational, department/team and individual? • Why is employee engagement important? • Measuring employee engagement; the different instruments available; the different national and international approaches in measuring employee engagement; why is it important to account for context in measuring? • High-level overview of the Nienaber and Martins employee engagement framework and measurement instrument (including trust) • The current state of employee engagement in SA • Engagement and related human resource concepts/constructs (eg organisational culture, commitment, citizen behaviour). Major features that make this book unique: • The book explores a scientific approach to context-specific measurement. • It focuses on both the theoretical aspects of employee engagement and as well as the latest South African research. Prof Hester Nienaber currently fulfills the role of a professor at the Department of Business Management at Unisa. Her research focus area is competitive advantage and specifically the role of human resources in creating and sustaining a competitive advantage. Prof Nico Martins is presently with the Department of Industrial Psychology at the University of South Africa (Unisa, since 1995) and specialises in the field of organisational psychology. His fields of expertise are organisational development and change.

Hilarious and hair-rising true tales of office debauchery from the lawyer who gets paid to clean up the mess.Try to imagine the following workplace scenarios: two employees having hot and heavy sex in an open cubicle in full view of their coworkers. A boss conducting a business meeting while wearing nothing but a strategically-placed towel. Employees using Craigslist to arrange sexual trysts with hookers on company time. Breast-flashing. Oral sex solicitation via office e-mail.Impossible? Unbelievable?Richard Burton has tales you won't believe actually happened over his decades spent as the attorney hired by companies to protect them when their employees act out. Employees Gone Wild collects some of the most outrageous and absolutely-true stories (names changed to protect the guilty of course) from Burton's years on the job, along with his indispensible practical advice on how companies and the people that work for them can avoid the same pitfalls.Hilarious and eye-opening in the same breath, dozens of cartoons give Employees Gone Wild a light tone perfect for the coworker with a sense of humor. It's also a great excuse for anyone that's received a slap on the wrist from their job: Hey, at least I'm not as bad as that guy!

Das Buch bietet neue Erkenntnisse zu Vertrauen als Modus sozialer Regulierung in der Arbeitswelt. Das hier entwickelte Konzept des reflexiv-erfahrungsbasierten Vertrauens eröffnet einen Zugang zu Vertrauen jenseits traditioneller Vertrautheit und moderner rationaler Kalkulation. Ausgelotet wird die Möglichkeit und Notwendigkeit einer kooperativen Arbeitspolitik trotz antagonistischer Interessen. Eine leitende These: Der Wandel von Arbeit führt zu Anforderungen und Potenzialen in der Arbeitspolitik, die über explizite und formelle Regelungen hinausgehen. Vertrauen in Unternehmen wird zumeist auf den Handlungsspielraum der Mitarbeiter bezogen und damit als Vertrauen von Unternehmen gegenüber den Arbeitnehmern diskutiert. Hier wird hingegen das Vertrauen der Arbeitnehmer gegenüber den Unternehmen in den Blick gerückt, das speziell bei selbstverantwortlicher Arbeit notwendig ist. In fünf Fallstudien werden Wege aufgezeigt, wie sich Unternehmen als vertrauenswürdig erweisen können und welche Voraussetzungen, Chancen und Risiken für Unternehmen und Arbeitnehmer damit verbunden sind.

Show up and be counted! Don't just live for the weekends – enjoy what you do, feel enthusiastic about your job and really show up. Let Tim Robson inspire you to bring it every day – to really contribute at work, make a difference and feel good about yourself as a result. He will also show you how to instil that enthusiasm in others so you can be surrounded by a team who gives a damn and really makes things happen. Who wouldn't want to work in a place like that!? So whether feeling a little lack-lustre at work, or you're a manager with a team you want to get the most out of, Showing Up will give you real, practical steps you can take to really ignite some passion and start to drive forward at full force. Practical advice on how to engage at work and encourage engagement in others Addresses the dominant norms and practices that often get in the way of us really showing up and bringing our best selves to work How to shift your mindset from thinking about work as ‘school with pay', to really wanting to get stuck in How to identify your strengths and be good at what you do

Optimizing Organization Design offers a comprehensive resource and valued guide for anyone interested in improving organization performance. The book presents an approach to optimizing organization design that is based on over 100 large scale projects and 23 research studies that have been completed by Capelle Associates over the past 25 years. In addition, the book includes insightful comments from executives on their success in using this approach. Capelle's research and client experience reveal that optimizing organization design leads to better financial performance, customer satisfaction and employee engagement. It can provide a competitive advantage and a significant return on investment. It can also become the foundation of both strategy implementation and human resources management. Capelle shows that organization design includes the alignment of a number of critical factors, including positions (vertical and functional); accountabilities and authorities (managerial and cross functional); people; deliverables and tasks. He shows that manager – direct report alignment is the single most important organization design variable. His research also shows that it is suboptimal nearly half the time. This is a horrendous waste of talent and capability, but also provides a significant opportunity for improvement in organization performance. Optimizing Organization Design clearly explains how to implement organization design improvements. This approach includes people change management, project management, and a cascading, iterative approach that is based on teams and involves education, doing real work and feedback. In addition, Optimizing Organization Design includes special sections on the role of the Board of Directors, project management, process management and compensation. In addition, the author has included four case studies and a useful glossary.

What Motivates Me will help readers align the work they do every day, for the rest of their lives, with what truly motivates them. It also includes a code to the Motivators Assessment. This is not a personality test, but a scientifically valid assessment that digs straight to the core of what motivates you at work. The book also features a set of thought-provoking exercises to help readers sculpt their jobs with 60 powerful strategies.After analyzing the results of 850,000 interviews, the authors sought to discover why so many people are not as engaged and energized as they could be at work. They found those who are happiest and most successful are engaged in work that aligns with what motivates them. What Motivates Me offers an extensively tested method to help readers identify their core motivators and figure out the disconnects between their passions and their current work, and guides all those searching for joy and engagement by asking the important questions - “What motivates me?” and “What can I do about it?”

Employee engagement is a novel concept that has been building momentum in recent years. Understanding Employee Engagement: Theory, Research, and Practice exposes the science and practice of employee engagement. Grounded in theory and empirical research, this book debates the definitions of engagement, provides a comprehensive evaluation of empirical findings in the engagement field including a focus on international findings, and offers implications for science and practice in organizations. Employers can learn how to foster and drive engagement to increase productivity and happiness, and researchers can master the existing engagement literature and begin to study the many propositions and new models Zinta S. Byrne, Ph.D. proposes throughout the book.

Our identity is often bound up what we do at work. The work we do goes some way to describing who we are, what we stand for and it reveals, in one dimension at least, a tangible and valued contribution that we make to the world. Authenticity in organizations matters more than ever.In today's complex and global economy it's more important than ever that we empower employees to bring their authentic selves to work. Doing so leads to increased innovation, productivity, more thoughtful risk-taking, a sense of responsibility and enhanced adaptiveness to change. Creating Authentic Organizations goes beyond the remit of authentic leadership and shows how the concept of authenticity can and should be applied to your organization. It offers a new management framework based on the freedom to operate, meaningful dialogue and a deep search for personal meaning at work; autonomy and the opportunity to make an impact is a key driver of productivity.With simple and powerful models and strategies to bring about workplace authenticity, this bold and cutting-edge approach will show you how to ensure more authentic dialogue and encourage open and meaningful discussion around threats and challenges. Creating Authentic Organizations gives you the tools to bridge the gap between the corporate persona and the authentic self, leading to greater employee engagement, well-being and organizational resilience. Online supporting resources include an authenticity and freedoms diagnostic tool and guidance notes.

Based on an extensive national survey of workers and four separate industry-specific surveys, Generations and Work will examine and provide answers to the most common issues and problems of multi generational work by assessing differences and commonalities between and among generations.

The new edition of this successful textbook adopts a unique approach, providing a critical examination of work from the employee's perspective. The book explores the effects of being managed and how employees themselves interact with and respond to the strategies, tactics, decisions and actions of managers. Packed full of features such as key concepts, real world examples and exercises, the book introduces students to multi-disciplinary material from across the social sciences and encourages them to think more deeply about the variety of issues involved. Written by a team of respected experts on the subject, the text's concise and engaging style will appeal to students at all levels and help them to develop a critical perspective on the subject.The Realities of Work is an essential text for undergraduate and postgraduate students of management, HRM, organization studies, employment studies and work sociology.New to this Edition:- Thoroughly updated to reflect broad social and economic changes- Explores recent research findings that focus on how work issues and demands affect employees- Completely rewritten to improve accessibility- Fully revised case studies and exercises- Comprehensively updated to cover research since the last edition over 100 new sources cited- Extensively revised to make it even more accessible for contemporary readers

At last, a simple equation that explains competencies for everyone interested in their career path. The Competency Equation is a global view of work, based on international theories and extensive observation of working practices in many organisations, and gives insight into the elusive factor that creates happiness at work. It is a vital guide: For organisation leaders and developers of talent, this book is an essential introduction to the factor necessary for the creation of a workforce which will deliver superior results. For new entries to the world of work who wish to understand what they have to do to be happy at work and reach their full potential, For employees to appreciate their career to date and options for further growth, We owe it to ourselves to be happy in our work: the Competency Equation will show you how to achieve this. ABOUT THE AUTHORS Martin Lewis and Mike Bellerby have collaborated in developing competency methodologies for almost twenty years. This book brings together Martin's expertise in organisational development and people strategy and Mike's knowledge of organisation design and business improvement gleaned through advising leaders in over one hundred organisations in many industry sectors.

Praise for Exemplary Performance'I have seen the transformative power of human performance improvement in the power industry where it has produced measurable results in areas such as safety performance. Executives, managers, and other leaders will benefit from this approach, enabling exemplary performance by replicating the results of their stars.'—Carl English, vice-chairman (retired), American Electric Power'A must-read for anyone accountable for producing and leading high-performing individuals or teams.'—Jamie Torchiana, learning implementation leader, Sales Strategy, AstraZeneca'Uniquely captures profound ideas, frames them concisely, and explains how they work in the real world in a powerful way. If you want to link your business's capability development to actual business outcome, this book might be all you need. A fantastic read.'—Don Shoultz, head of learning and development, BP Upstream Learning

Great Days at Work will enable you to become more enthusiastic at work, feel more positive and work more effectively with others. Drawing on the latest insights from positive psychology, and based on hard business results, it outlines the practical day-to-day changes you can make immediately for instant benefit, as well as helping you develop a longer term strategy that means you'll get more out of work. This easily applicable book reveals how to develop an effective perspective on time, embed productive new habits, gain a clear sense of self and build better working relationships. As a result you will make a bigger contribution to your organization, as well as feel more engaged, satisfied and in control of your own work and career. Discover how to have a great day at work, every day!

¿Qué es la inteligencia emocional? ¿En qué influye? ¿Cuál es la mejor manera de propiciarla en el entorno laboral? Dos líderes en este campo, Cary Cherniss y Daniel Goleman, junto con un selecto grupo de colaboradores, ofrecen sus puntos de vista sobre cómo medir la inteligencia emocional, cómo utilizarla como base de selección y cómo mejorarla a nivel individual, grupal y organizativo. Cary Cherniss y Daniel Goleman -autor del best-seller mundial Inteligencia emocional- enseñan a los directivos, ejecutivos, consultores y psicólogos del área de recursos humanos (RR.HH.) cómo ir más allá trabajando con los individuos para aumentar el rendimiento de toda la organización. Inteligencia emocional en el trabajo incluye quince modelos a seguir que han sido probados y validados empíricamente en organizaciones reales. Los autores demuestran así la manera en que dichas organizaciones aumentaron las competencias sociales y emocionales de los trabajadores, utilizando una o más de las cuatro dimensiones de la inteligencia emocional: autoobservación, autogestión, conciencia social y habilidades sociales. Identifican un total de veintidós líneas maestras -basándose en una exhaustiva revisión de los estudios e investigaciones publicados respecto a formación y desarrollo, asesoramiento y cambios conductales- que directores y ejecutivos pueden utilizar en sus organizaciones y empresas a fin de promover la inteligencia emocional. Inteligencia emocional en el trabajo es, en suma, un libro indispensable que debería estar en las estanterías de todo profesional de recursos humanos, un libro revolucionario que mejora la inteligencia emocional de las empresas y, con ello, su eficacia organizativa.

Professionalism is arguably more important in some occupations than in others. It is vital in some because of the life and death decisions that must be made, for example in medicine. In others the rapidly changing nature of the occupation makes efficient regulation difficult and so the professional behaviour of the practitioners is central to the good functioning of that occupation. The core idea behind this book is that Information and Communication Technology (ICT) is changing so quickly that professional behaviour of its practitioners is vital because regulation will always lag behind.

This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as'the management of feeling to create a publicly observable facial and bodily display'(p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person's ability to meet these requirements. Since Hochschild's initial work, psychologists, sociologists, and management scholars have developed distinct theoretical approaches aimed at expanding and elaborating upon Hochschild's core ideas. Broadly speaking, emotional labor is the study of how emotion regulation of oneself and others influences social dynamics at work, which has implications for performance and well being in a wide range of occupations and organizational contexts.This book offers researchers and practitioners a review of emotional labor theory and research that integrates the various perspectives into a coherent framework, and proposes an agenda for future research on this increasingly relevant and important topic. The book is divided into 5 main sections, with the first section introducing and defining emotional labor as well as creating a framework for the rest of the book to follow. The second section consists of chapters describing emotional labor theory at different levels of analysis, including the event, person, dyad, and group. The third section illustrates the diversity of emotional labor in distinct occupational contexts: customer service (e.g. restaurant, retail), call centers, and caring work. The fourth section considers broader contextual influences – organizational-, societal-, and cultural-level factors – that modify how and when emotional labor is done. The final section presents a series of ‘reflective essays'from eminent scholars in the area of emotion and emotion regulation, where they reflect upon the past, present and future of emotion regulation at work.

Examining the conceptual and strategic issues involved in defining, measuring, and promoting emotional intelligence in workplace situations, this compendium presents 15 behavior models that have been field-tested and empirically validated in existing organizations. Also detailed are 22 guidelines for promoting emotional intelligence and a variety of measurement strategies for assessing emotional and social competence in organizations. Beyond being an invaluable tool for human resources professionals, this book is an insightful analysis of workplace culture and dynamics. Las cuestiones conceptuales y estratégicas que vienen con definir, medir y promover la inteligencia emocional en el trabajo están examinadas en este compendio que presenta 15 modelos del comportamiento que ya han sido tratados empíricamente en organizaciones profesionales. También, se incluyen 22 guías para promover la inteligencia emocional y una variedad de estrategias de evaluar la competencia emocional y social de organizaciones. Más que ser una herramienta inapreciable para profesionales de HR, este libro es un análisis profundo de la cultura y dinámica del trabajo.

In recent years there has been a weight of evidence suggesting that engagement has a significantly positive impact on productivity, performance and organisational advocacy, as well as individual wellbeing, and a significantly negative impact on intent to quit and absenteeism from the work place.This comprehensive new book is unique as it brings together, for the first time, psychological and critical HRM perspectives on engagement as well as their practical application. Employee Engagement in Theory and Practice will familiarise readers with the concepts and core themes that have been explored in research and their application in a business context via a set of carefully chosen and highly relevant original and case studies, some of which are co-authored by invited practitioners.Written in an accessible manner, this book will be essential reading for scholars in the field, students studying at both undergraduate and postgraduate levels, as well as practitioners interested in finding out more about the theoretical underpinnings of engagement alongside its practical application.

In this competitive economy, just being able to do your job is no longer enough. Competence is simply expected in today's workplaces. But you can't be simply competent---you have to be SuperCompetent to get an edge. In this eBook, Laura Stack, The Productivity Pro, gives high potentials proven methods to reach peak performance and achieve breakthrough results. You'll discover the six keys to unlocking your full potential: 1. ACTIVITY: Determine what you should be working on. 2. AVAILABILITY: Make time for it. 3. ATTENTION: Focus on those tasks. 4. ACCESSIBILITY: Organize the information needed to complete it. 5. ACCOUNTABILITY: Be responsible for your results. 6. ATTITUDE: Never give up. You'll learn a clear and practical system for achieving Maximum Results in Minimum Time. You'll feel more in control of your time. And you'll find out how to increase results and decrease the number of hours you work!

It is very easy for organizations to ignore or overlook the impact of social and commercial change-of increased pressure to deliver profit (above all else) and of transformation in the ways in which we are now working-on the mental health and, consequently, the performance of their employees. And yet there is plenty of evidence that in many workplaces, performance is down, stress is up and professional employees are struggling to balance their home and work lives. This collection, while looking at individuals, places the spotlight on organizational initiatives to support the development of attitudes, values, character and behaviors in employees. The aim of these initiatives is to increase our resilience to those experiences and events which impact on performance. There is a particular focus on managerial and professional jobs where employee discretion and commitment are critical. The Fulfilling Workplace extends the themes developed in early titles in the Psychological and Behavioral Aspects of Risk Series deeper into organizations; to explore the organization's role in coming to grips both with human frailties and toxic workplaces-both destructive to individual and organizational health.

The moment you walk into Menlo Innovations, you can sense the atmosphere full of energy, playfulness, enthusiasm, and maybe even... joy. As a package-delivery person once remarked, “I don't know what you do, but whatever it is, I want to work here.”Every year, thousands of visitors come from around the world to visit Menlo Innovations, a small software company in Ann Arbor, Michigan. They make the trek not to learn about technology but to witness a radically different approach to company culture.CEO and “Chief Storyteller” Rich Sheridan removed the fear and ambiguity that typically make a workplace miserable. His own experience in the software industry taught him that, for many, work was marked by long hours and mismanaged projects with low-quality results. There had to be a better way.With joy as the explicit goal, Sheridan and his team changed everything about how the company was run. They established a shared belief system that supports working in pairs and embraces making mistakes, all while fostering dignity for the team.The results blew away all expectations. Menlo has won numerous growth awards and was named an Inc. magazine “audacious small company.” It has tripled its physical office three times and produced products that dominate markets for its clients.Joy, Inc. offers an inside look at how Sheridan and Menlo created a joyful culture, and shows how any organization can follow their methods for a more passionate team and sustainable, profitable results. Sheridan also shows how to run smarter meetings and build cultural training into your hiring process.Joy, Inc. offers an inspirational blueprint for readers in any field who want a committed, energizing atmosphere at work—leading to sustainable business results.