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The article discusses how managers of successful organizations hire and develop team members with key talents and training, secure capital and equipment in specific business units. It states that managers often depend on established resources and capabilities to help their teams excel at particular aspects of the business such as operations, technology or customer service.

The article discusses the opportunities and risks introduced by the innovative technologies and information systems to any business enterprises. Topics discussed include the process of the integration of information systems and technology into the activities of an organization, the research by scientist Martin Fowler on the ways of increasing the productivity through software design, and the depletion of the energy and focus of employees due to the barrage of instant messages.