Search

Your search keyword '"GAMIFICATION"' showing total 1 results

Refine your results

1 results on '"GAMIFICATION"'

1. These 8 Technologies Are Transforming the Contact Center: The need to understand and engage newly empowered customers (hello, Millennials) is driving innovation.

Author

FLUSS, DONNA

Subjects
*CALL centers, *SERVICE industries, *CLOUD computing, *KNOWLEDGE management, *GAMIFICATION, *EQUIPMENT & supplies
Abstract

The article outlines the eight technologies that are driving contact center innovations. Topics include the impact of a cloud-based contact center infrastructure on the dynamics of the market, the potential of mobility to enhance the service experience of both recipients and providers, and self-service as the preferred channel for Millennials. Also mentioned are knowledge management (KM), voice biometrics and gamification.

Published
2017

Catalog

Books, media, physical & digital resources
See catalog results