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The article offers information on several customer service technologies. It mentions about real-time analytics that involves use of real-time input from customers and enterprise business intelligence solutions to optimize the customer service experience. It discusses the artificial intelligence platform Amelia from software company IPsoft that have cognitive computing capabilities, and further reports about growth in gamification and its benefits for businesses.

The article highlights the benefits of a knowledge management software on customer support experience. Featured advantages include the improvement business performance through knowledge gamification, accuracy of knowledgebase and ideal customer support experience by using online contextual help. The significance of a video support on customer service is also tackled.