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2. Client Servicing in a Customer-focused Organisation.
3. Creating the UK's Ultimate Travel Experience.
4. Encouraging Innovation through Intellectual Property Rights.
5. Using Technology to Create a Paperless Office.
6. Marketing Solutions via Technology.
7. From ice cream van to Dragon's Den - Duncan Bannatyne.
8. Using effective communications to create direction.
9. Entering a new market with a new product.
10. Strategic planning - responding to external influences.
11. Working for sustainable development in primary industry.
12. Building Human Resources to provide a foundation for growth.
13. Staying ahead – embracing new technologies in a new digital world.
14. The contribution of the FTSE4Good Index to socially responsible investment.
15. Creating a Supportive Business Environment for SMEs.
16. Refocusing a product.
17. Developing Long-term Customer Relationships.
18. Improving the Performance of Manufacturers.
19. Operating a Statutory Body in a Commercial Environment.
20. Integrated Transport: Putting Policy into Practice.
21. Using Planning To Construct a Better Future.
22. Competing in the Global Marketplace.
23. Business Activities and Care for the Environment.
24. Moments of Truth - Focus on Customer Service.
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