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This paper describes the occupant evacuation of World Trade Center (WTC) 1 and WTC 2 on September 11, 2001. Multiple sources of information were collected and analyzed: over 1,000 new interviews with survivors (including 803 telephone interviews, 225 face-to-face interviews, and 6 focus groups); over 700 published interviews; 9-1-1 emergency calls; transcripts of emergency communications, historical building design drawings, memoranda, and calculations; formal complaints filed with the Occupational Safety and Health Administration; and other relevant materials. The population in WTC 1 and WTC 2 on September 11, 2001, at 8:46:30 a.m. is enumerated and described, where the characteristics of the population were relevant to the subsequent evacuation, including training, experience, mobility status, among others. The progress of the evacuation of both towers is described in a quasi-chronological manner from 8:46:30 a.m. when WTC 1 was attacked, until 10:28:22 a.m., when WTC 1 collapsed. [ABSTRACT FROM AUTHOR]

This paper provides an analysis of the evacuation of the World Trade Center towers culled from telephone and face-to-face interviews with survivors. The first investigation explored where occupants were located when each tower was attacked. Regression analysis explored the sources of variance in occupants' time to reach the stairwell, as well as stairwell evacuation time (how long the average occupant spent in the stairwells per floor). Finally, issues identified as contributing to either slowing or aiding the evacuation process were also explored. [ABSTRACT FROM AUTHOR]

Multiple evacuation models were used to simulate different WTC tower evacuations, subject to a number of assumptions. The goal of the modeling was to frame an understanding of actual evacuation findings on September 11, 2001. Simulations demonstrated that a phased evacuation (occupants of the emergency floor, the occupants on the floor above, and the occupants on the floor below were to evacuate to three floors below the emergency floor) would have taken between 4 min to complete (without delays in evacuation initiation) and 11 min to complete (with evacuation initiation delays between 0 min and 10 min). Total evacuation of a tower assuming a full occupant load would have required from 92 min to 142 min. NIST estimated that approximately 14,000 occupants would have been unable to evacuate from WTC 1 and WTC 2 on September 11, 2001 had the starting building population in each tower been 19,800, i.e., a full occupant load without visitors. [ABSTRACT FROM AUTHOR]

How people leave a devastated area after a disaster is critical to understanding their ability to cope with risks they face while evacuating. Knowledge of their needs for communications about these risks is particularly crucial in planning for emergency responses. A convenience sample of 1,444 persons who survived the World Trade Center (WTC) attacks on September 11, 2001 were surveyed to ascertain their initial and ultimate destinations once they had left the buildings, how they arrived there, the role of types of obstacles they encountered, and the need for information and the seeking of other people as potential factors in influencing the process of leaving immediately. This survey was part of a larger, original survey. Results showed differences in how people traveled by mode to initial and ultimate destinations, how immediately they left the area, and factors associated with when they left. How they traveled and when they left were associated with where people lived, their tendency in times of stress to seek out other people including who they knew in the immediate area (e.g., co-workers or friends), the physical conditions surrounding them, and the importance to some of waiting for more information. Many people indicated they did not leave immediately because they had no information about where to go or what services would be available to them. Perceptions and communications about risks they were facing were reflected in the choices they considered in how and when to leave the area. These findings have numerous ramifications for understanding and guiding personal behavior in catastrophic situations. [ABSTRACT FROM AUTHOR]