1. Measuring service performance
- Author
-
Rosenblatt, Robert M.
- Subjects
Credit unions -- Services ,Cost accounting -- Methods ,Savings and loan associations -- Prices and rates ,Banking, finance and accounting industries ,Business - Abstract
Evaluating the service performance of mortgage institution involves making cost studies of servicing including the profits gained from servicing and expenses from processing and personnel. Service fees vary according to the type of mortgage, a large portion of which is comprised of residential loans. Additional servicing expenses may be incurred by provisions for losses, amortized costs and occupany rates. Productivity can be measured by charting the loans serviced per employee., Servicing is the bread and butter of mortgage banking, the key to success and profit for mortgage banking companies. But how can a credit union measure its servicing performance? The [...]
- Published
- 1994