Search

The purpose of the study is to analyse e-tourism in Campania, in order to evaluate whether and how the region is meeting the challenges posed by new technologies and to possibly identify performance-enhancing factors. A questionnaire, referred to organisational typologies, was submitted to all top-level managers of 12 local tourist districts. The acquired data was processed using the factor analysis approach. The study of the region's 12 local tourist districts allowed for the identification of three different district typologies. In the South of Italy there are another 28 districts organised as administrative units like the ones in Campania, so the analysis can be extended to these as well. Possible measures to address operational and cultural problems in the region have been identified as: further research at the national and international level, analysis of good practices and cross contamination of proactive district managers with the less active district managers.

The nature of the digital divide is a complex and debated issue; therefore, an accurate diagnosis of its causes is an imperative in order to discern and implement the proper solutions. The digital divide is wide. The aim of this paper is to highlight the elements that have determined such a divide within a macro area of southern Europe. The methodology was developed with the support of both a qualitative and a quantitative analysis, monitoring the period 2010-2017 with reference to Southern Italy. Many European countries exhibit the same criticalities and this composite measurement allows the identification of the capacity and willingness of the countries to use e-government for ICT led development. Furthermore, the methodology reflects how information technologies are being used to promote citizens' access and inclusion. The issues of Italian bureaucracy and the digital divide should be investigated to enhance public administration development.