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With the aid of state institutions, which are responsible for processing, quick responses to, and issuing requests for additional assistance in resolving weighty matters, effective engagement between the public and the executive authorities should be carried out during times of war. The purpose of the study is to demonstrate the value of citizen-government contact during a war by evaluating cost of Government Contact Center services. The challenging research objectives were resolved using techniques including basic statistical analysis, comparison, content-analysis of secondary data, observation, and generalization. The economic value of interaction between citizens and executive authorities through the use of the services of the state institution Government Contact Center was substantiated.

This mixed methods study assessed a first-year course for international students, entitled the U.S. Education and Culture, at a large Midwestern public institution. The quantitative results indicated that participation in the course improved students’ academic skills, psychosocial development, understanding of social diversity in the U.S., use of university resources, and academic and social engagement. The qualitative analysis identified challenges faced by participants, their sources of motivation, the acculturation process, psychosocial development, and strategies for success.

This mixed methods study assessed a first-year course for international students, entitled the U.S. Education and Culture, at a large Midwestern public institution. The quantitative results indicated that participation in the course improved students’ academic skills, psychosocial development, understanding of social diversity in the U.S., use of university resources, and academic and social engagement. The qualitative analysis identified challenges faced by participants, their sources of motivation, the acculturation process, psychosocial development, and strategies for success.

This mixed methods study assessed a first-year course for international students, entitled the U.S. Education and Culture, at a large Midwestern public institution. The quantitative results indicated that participation in the course improved students' academic skills, psychosocial development, understanding of social diversity in the U.S., use of university resources, and academic and social engagement. The qualitative analysis identified challenges faced by participants, their sources of motivation, the acculturation process, psychosocial development, and strategies for success.