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Focusing on client relationships and satisfaction can lead to longer and more productive partnerships, directly impacting the firm's revenue. [ABSTRACT FROM AUTHOR]

Small business networks in the US, Italy and Denmark are evaluated for their impact upon corporate innovation and change.

Byline: Victoria Hanna This paper evaluates the peer-to-peer cooperation process among small firms. It examines whether cooperation among small firms remains a phenomenon driven by third parties, or if firms are purposely developing arrangements for competitive advantage. In particular, does cooperation form part of a broader strategy to improve the range of competencies a firm can offer and consequently enhance its business? A study of five cases of successful cooperation among small firms found that while their motivation for cooperation included maintaining parity with current technology and facilitating innovation in product or process design, the key driver was redefining their service offering (manufacturing capability as perceived by customer) to maintain or improve their supply chain position. Competencies themselves were not developed; rather the ability to access competencies was sought.

The article focuses on a video entitled, Aleph-Bet, by sound artist Victoria Hanna.