1. From patient outcomes to system change: Evaluating the impact of VHA's implementation of the Whole Health System of Care
- Author
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G.Bokhour, Barbara, Hyde, Justeen, Kligler, Benjamin, Gelman, Hannah, Gaj, Lauren, Barker, Anna M., Douglas, Jamie, DeFaccio, Rian, Taylor, Stephanie L., and Zeliadt, Steven B.
- Subjects
United States. Veterans Health Administration -- Services ,Medical care -- Evaluation -- United States ,Business ,Health care industry - Abstract
Objective: To describe how a partnered evaluation of the Whole Health (WH) system of care-comprised of the WH pathway, clinical care, and well-being programs--produced patient outcomes findings, which informed Veterans Health Administration (VA) policy and system change. Data Sources: Electronic health records (EHR)-based cohort of 1,368,413 patients and a longitudinal survey of Veterans receiving care at 18 WH pilot medical centers. Study Design: In partnership with VA operations, we focused the evaluation on the impact of WH services utilization on Veterans' (1) use of opioids and (2) care experiences, care engagement, and well-being. Outcomes were compared between Veterans who did and did not use WH services identified from the EHR. Data Collection: Pharmacy records and WH service data were obtained from the VA EHR, including WH coaching, peer-led groups, personal health planning, and complementary, integrative health therapies. We surveyed veterans at baseline and 6 months to measure patient-reported outcomes. Principal Findings: Opioid use decreased 23% (31.5-6.5) to 38% (60.3-14.4) among WH users depending on level of WH use compared to a secular 11% (12.0-9.9) decrease among Veterans using Conventional Care. Compared to Conventional Care users, WH users reported greater improvements in perceptions of care (SMD = 0.138), engagement in health care (SMD = 0.118) and self-care (SMD = 0.1), life meaning and purpose (SMD = 0.152), pain (SMD = 0,025), and perceived stress (SMD = 0.191). Conclusions: Evidence developed through this partnership yielded key VA policy changes to increase Veteran access to WH services. Findings formed the foundation of a congressionally mandated report in response to the Comprehensive Addiction and Recovery Act, highlighting the value of WH and complementary, integrative health and well-being programs for Veterans with pain. Findings subsequently informed issuance of an Executive Decision Memo mandating the integration of WH into mental health and primary care across VA, now one lane of modernization for VA. KEYWORDS *evaluation design and research, health care organizations and systems, health policy/politics/law/regulation, patient assessment/satisfaction, VA health care system What is known on this topic * Policy decisions regarding large-scale system changes often cannot wait for research results to inform policy. * The Veterans Health Administration (VA) has been working on the implementation of the Whole Health System (WHS) of Care, an approach to health care that focuses on what matters most to patients to empower and equip them to take charge of their health and well-being. * Little is known about the impact of VA's implementation of the WHS on important Veteran outcomes. What this study adds * Collaboration between researchers and operational partners informed the structure and relevant outcomes for timely evaluation. * Use of WHS services resulted in improvements in patient-reported outcomes and reductions in opioid use for Veterans with chronic pain. * Findings presented to key stakeholders led to policy changes to expand the implementation of the WHS., 1 | INTRODUCTION The United States Veterans Health Administration (VA) is the nation's second largest integrated health care system, serving approximately 8.9 million military Veterans. Since the landmark 2001 Institute [...]
- Published
- 2022
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