1. ShareHeart: A patient journey map of patients with ischemia and non-obstructive coronary artery disease based on qualitative research
- Author
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Van Schalkwijk, Dinah L, Widdershoven, Jos W M G, Elias-Smale, Suzette, Hartzema-Meijer, Marielle, Den Oudsten, Brenda L, Slatman, Jenny, Mommersteeg, Paula M C, Van Schalkwijk, Dinah L, Widdershoven, Jos W M G, Elias-Smale, Suzette, Hartzema-Meijer, Marielle, Den Oudsten, Brenda L, Slatman, Jenny, and Mommersteeg, Paula M C
- Abstract
Aims and objectives: To visualise the health care experiences and needs of patients with ischemia with non-obstructive coronary arteries in a patient journey map. As such, future design challenges can be provided, and it can be used for future healthcare optimization.Background: Ischemia with non-obstructive coronary arteries is a chronic cardiac condition caused by vascular dysfunctions. Ischemia with non-obstructive coronary arteries is often unrecognised, significantly impairs daily functioning, and is more prevalent among women. Patients' experiences remain unexplored, and a clear patient-centered care pathway is lacking.Design: A qualitative interpretative research design was performed and the standards for reporting qualitative research (SRQR) has been used.Methods: In total, 36 women were included and participated in eight semi-structured focus group interviews. Thematic analysis was used, and identified themes were further classified using 'patient journey mapping.' Additionally, Picker's 'eight principles of patient-centered care' were linked to the results and integrated in the patient journey map.Results: Participants experienced a lack of familiarity with the specific cardiac condition by healthcare providers, repeated hospitalisation, testing and referrals, shortage of specialised cardiologists, and feelings of not being heard. In addition, needs for a multidisciplinary treatment program (including physical and psychological support), better information provision, and an easily accessible contact person were expressed.Conclusions: The resulting patient journey map shows how patients experienced and interacted with the current healthcare system. Overall, the results show a complex and long healthcare pathway and important themes for healthcare experiences and needs were identified. Future research could focus on the development and implementation of a patient-centered evidenc
- Published
- 2023