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The concept of ‘bodywork´ refers to the work individuals undertake on their own bodies and the bodies of others. One aspect is attending to bodily needs, which is often overlooked in the workplace and HCI/CSCW research on work practices. Yet, this labour can be a significant barrier to work, consequential to work, and prone to spill over into other aspects of life. We present three empirical cases of bodywork: gig-based food delivery, shift work in hospitals and bars, and office-based knowledge work. We describe what attending to bodily needs at work entails and illustrate tactics employed so that work can be carried on, even when the body (or technology optimising it) breaks down. Arguing that all systems are bodily systems, we conclude with a call to acknowledge the centrality of bodies in all work and the roles technologies can play in supporting or constraining bodywork differently for different workers.

Food delivery platforms are designed to match on-demand workers with jobs and then manage, monitor, and assess their performance. These platforms provide workers with a digital representation of delivery work. Once a worker accepts a delivery job they need to deal with the complexities of an unsettled urban landscape with varied infrastructures, traffic, and regulations. In particular, the Global South presents a demanding context for this type of work, given less clearly mapped addresses alongside other socio-cultural intricacies. In order to understand how food delivery workers bridge gaps and mismatches between the demands of the app and the realities encountered in situ, for this paper we shadowed six delivery workers over the course of their working day delivering food in Pune, India. The six workers included a complete novice and more experienced riders. We used helmet mounted cameras to record the delivery work, and how our participants managed the extra demands of food delivery work during the COVID-19 pandemic. Our moment-by-moment analysis of the video data is informed by the methodological traditions of ethnomethodology and conversation analysis. While the food delivery platform imposes a detailed workflow expected to be performed alone by the worker, our detailed video analysis reveals the collaborative nature of delivery work. We highlight how workers draw upon their ability to participate in ‘fleeting alliances’ and produce ‘frugal collaboration’ with co-located others, such as other delivery workers or security guards. This allows them to resolve everyday troubles, often learning or imparting ‘the tricks of the trade’ in the process. While gig platforms have commonly been presented as disruptive technologies for coordinating, regulating, and assessing gig workers individually and independently, our findings highlight collaboration as a critically important aspect of food delivery work.

Food delivery platforms are location-based services that rely on minimal, quantifiable data points, such as GPS location, to represent and manage labor. Drawing upon an ethnographic study of food delivery work in India during the COVID-19 pandemic, we illustrate the challenges gig workers face when working with a platform that uses their (phone’s) GPS location to monitor and control their movement. Further, we describe how these, along with the platform’s opaque, location-based logics, shape the delivery workflow. We also document how the platform selectively represented workers’ bodies during the pandemic to portray them as safe and sterile, describing workers’ tactics in responding to issues arising from asymmetric platform policies. In discussion, we consider what we can learn from understanding gig workers as ‘infrastructure’, commonly overlooked but visible upon breakdown. We conclude by reflecting on how we might center gig workers’ well-being and bodily needs in design.

The advent of autonomous cars creates a range of new questions about road safety, as well as a new collaborative domain for CSCW to analyse. This paper uses video data collected from five countries - India, Spain, France, Chile, and the USA - to study how road users interact with each other. We use interactional video analysis to document how co-ordination is achieved in traffic not just through the use of formal rules, but through situated communicative action. Human movement is a rich implicit communication channel and this communication is essential for safe manoeuvring on the road, such as in the co-ordination between pedestrians and drivers. We discuss five basic movements elements: gaps, speed, position, indicating and stopping. Together these elements can be combined to make and accept offers, show urgency, make requests and display preferences. We build on these results to explore lessons for how we can design the implicit motion of self-driving cars so that these motions are understandable - in traffic - by other road users. In discussion, we explore the lessons from this for designing the movement of robotic systems more broadly.

Using publicly uploaded videos of the Waymo and Tesla FSD self-driving cars, this paper documents how self-driving vehicles still struggle with some basics of road interaction. To drive safely self-driving cars need to interact in traffic with other road users. Yet traffic is a complex, long established social domain. We focus on one core element of road interaction: when road users yield for each other. Yielding – such as by slowing down for others in traffic – involves communication between different road users to decide who will ‘go’ and who will ‘yield’. Videos of the Waymo and Tesla FSD self-driving cars show how these systems fail to both yield for others, as well as failing to go when yielded to. In discussion, we explore how these ‘problems’ illustrate both the complexity of designing for road interaction, but also how the space of physical machine/human social interactions more broadly can be designed for., https://dl.acm.org/doi/abs/10.1145/3544548.3581045

This paper considers food delivery work as a form of piecework that is conducted via a particular workflow system -- the food delivery platform and its delivery app. We offer an ethnographic account of food delivery labor during the early phases of the COVID-19 pandemic in the Indian city of Pune. Our inquiry is focused on (1) the workflow that structures food delivery work and (2) how economic considerations shape how workers work with and around the workflow. Our findings depict both the workflow that structures the delivery work and the efforts workers make beyond it to deal with contingencies and unexpected requirements they encounter on the ground. We recognize the workers' efforts as essential to make the workflow work but also to make the piecework arrangement work for them. We highlight how, in this setting, money is not just the motivation for engaging in gig work; rather, economic considerations infuse every aspect of the work process. Acknowledging the distinct shape gig work takes in a Global South context, our study highlights the value of in-depth,in situ understandings of how gig workers' economic considerations are entangled with their interactions with the technology that structures their work. Our key contribution lies in mapping outthe workflow of piecework andthe work to make piecework work, specifically in a Global South setting, by drawing upon classic CSCW themes around workflows and piecework to strengthen the contemporary scholarly discussion concerning gig work.

The advent of autonomous cars creates a range of new questions about road safety, as well as a new collaborative domain for CSCW to analyse. This paper uses video data collected from five countries - India, Spain, France, Chile, and the USA - to study how road users interact with each other. We use interactional video analysis to document how co-ordination is achieved in traffic not just through the use of formal rules, but through situated communicative action. Human movement is a rich implicit communication channel and this communication is essential for safe manoeuvring on the road, such as in the co-ordination between pedestrians and drivers. We discuss five basic movements elements: gaps, speed, position, indicating and stopping. Together these elements can be combined to make and accept offers, show urgency, make requests and display preferences. We build on these results to explore lessons for how we can design the implicit motion of self-driving cars so that these motions are understandable - in traffic - by other road users. In discussion, we explore the lessons from this for designing the movement of robotic systems more broadly.

Using publicly uploaded videos of the Waymo and Tesla FSD self-driving cars, this paper documents how self-driving vehicles still struggle with some basics of road interaction. To drive safely self-driving cars need to interact in traffic with other road users. Yet traffic is a complex, long established social domain. We focus on one core element of road interaction: when road users yield for each other. Yielding - such as by slowing down for others in traffic - involves communication between different road users to decide who will 'go' and who will 'yield'. Videos of the Waymo and Tesla FSD self-driving cars show how these systems fail to both yield for others, as well as failing to go when yielded to. In discussion, we explore how these 'problems' illustrate both the complexity of designing for road interaction, but also how the space of physical machine/human social interactions more broadly can be designed for.

From light bulbs to smart locks, IoT is increasingly embed- ded into our homes and lives. This opens up new vulnerabili- ties as IoT devices can be hacked and manipulated to cause harm or discomfort. In this paper we document users’ ex- periences of having their IoT systems hacked through 210 self-reports from Reddit, device support forums, and Amazon review pages. These reports and the discussion around them show how uncertainty is at the heart of ’being hacked’. Hacks are sometimes difficult to detect, and users can mistake un- usual IoT behaviour as evidence of a hack, yet this can still cause considerable emotional hurt and harm. In discussion, we shift from seeing hacks as technical system failings to be repaired, to seeing them as sites for care and user support. Such a shift in perspective opens a new front in designing for hacking - not just prevention but alleviating harm.

It is often assumed that the interests of users and developers coincide, sharing a common goal of good design. Yet users often desire functionality that goes beyond what designers, and the organisations they work in, are willing to supply. Analysing online forums, complemented with interviews, we document how users, hackers and software developers worked together to discover and apply system exploits in hardware and software. We cover four cases: users of CPAP breathing assistance machines getting access to their own sleep data, 'hacking' the Nintendo switch game console to run non-authorised software, end-users building their own insulin supply system, and farmers repairing their own agriculture equipment against suppliers terms and conditions. We propose the concept of the 'gulf of interests' to understand how differing interests can create conflicts between end-users, designers, and the organisations they work in. This points us in the direction of researching further the political and economic situations of technology development and use.

With growing interest in how technology can make sense of our body and bodily experiences, this work looks at how these experiences are communicated through and with the help of technology. We present the ways in which knowledge about sleep, and how to manipulate it, is collectively shared online. This paper documents the sleep-change practices of four groups of 'Sleep Hackers' including Nurses, Polyphasic Sleeper, Over-sleepers, and Biohackers. Our thematic analysis uses 1002 posts taken from public forums discussing sleep change. This work reveals the different ways individuals share their experiences and build communal knowledge on how to 'hack' their sleep -- from using drugs, external stimulation, isolation, and polyphasic sleeping practices where segmented sleep schedules are shared between peers. We describe how communal discussions around the body and sleep can inform the development of body sensing technology. We discuss the opportunities and implications for designing for bodily agency over sleep changes both in relation to collaboratively developed understandings of the body and social context of the user. We also discuss notions of slowly changing bodily processes and sensory manipulation in relation to how they can build on the exploration of soma-technology.

It is often assumed that the interests of users and developers coincide, sharing a common goal of good design. Yet users often desire functionality that goes beyond what designers, and the organisations they work in, are willing to supply. Analysing online forums, complemented with interviews, we document how users, hackers and software developers worked together to discover and apply system exploits in hardware and software. We cover four cases: users of CPAP breathing assistance machines getting access to their own sleep data, 'hacking' the Nintendo switch game console to run non-authorised software, end-users building their own insulin supply system, and farmers repairing their own agriculture equipment against suppliers terms and conditions. We propose the concept of the 'gulf of interests' to understand how differing interests can create conflicts between end-users, designers, and the organisations they work in. This points us in the direction of researching further the political and economic situations of technology development and use.

From light bulbs to smart locks, IoT is increasingly embedded into our homes and lives. This opens up new vulnerabilities as IoT devices can be hacked and manipulated to cause harm or discomfort. In this paper we document users' experiences of having their IoT systems hacked through 210 self-reports from Reddit, device support forums, and Amazon review pages. These reports and the discussion around them show how uncertainty is at the heart of 'being hacked'. Hacks are sometimes difficult to detect, and users can mistake unusual IoT behaviour as evidence of a hack, yet this can still cause considerable emotional hurt and harm. In discussion, we shift from seeing hacks as technical system failings to be repaired, to seeing them as sites for care and user support. Such a shift in perspective opens a new front in designing for hacking - not just prevention but alleviating harm.

Using video recordings as data to study how dyads follow instructional videos to achieve practical tasks, this article focuses on how participants coordinate the temporality of the video with that of their task by pausing the video. We examine three types of pausing, each displaying participants' online understanding of the instructions and different articulations between demonstrations and practical task: pausing to raise a correspondence problem, to keep up with the video, and to turn to action. From this exemplar case, we discuss how ordinary people experience and make time with interactive media.

Using video recordings as data to study how dyads follow instructional videos to achieve practical tasks, this article focuses on how participants coordinate the temporality of the video with that of their task by pausing the video. We examine three types of pausing, each displaying participants' online understanding of the instructions and different articulations between demonstrations and practical task: pausing to raise a correspondence problem, to keep up with the video, and to turn to action. From this exemplar case, we discuss how ordinary people experience and make time with interactive media.

Using video recordings as data to study how dyads follow instructional videos to achieve practical tasks, this article focuses on how participants coordinate the temporality of the video with that of their task by pausing the video. We examine three types of pausing, each displaying participants' online understanding of the instructions and different articulations between demonstrations and practical task: pausing to raise a correspondence problem, to keep up with the video, and to turn to action. From this exemplar case, we discuss how ordinary people experience and make time with interactive media., QC 20201202

Instructional videos have become an important site of everyday learning. This paper explores how these videos are used to complete practical tasks, analyzing video-recorded interactions between pairs of users. Users need to repeatedly pause their videos to be able to follow the instructions, and we document how pausing is used to coordinate and interweave watching and doing. We describe four purposes and types of pausing: finding task objects, turning to action, keeping up, and fixing problems. Building on these results, we discuss how video players could better support following instructions, and the role of basic user interface functions in complex tasks involving different forms of engagement with the physical world and with screen-based activity.

This paper documents the experiences of those living under state surveillance. We interviewed our participants about how they lived under threat, and how it changed their technology practices. Our participants spanned three groups - journalists who reported from countries where their activities were illegal; activists who took part in civil disobedience, and individuals who worked in illegal activities that would have likely led to prosecution. In our analysis we cover four themes: first, 'the imagined surveillant'. Second, the danger and dependencies of technology use, third, their coping strategies, and lastly how belonging to a group can protect but also expose. In our discussion we cover how we can design for dissidents, and how to deal with the difficult questions this raises. We conclude by advocating for research that takes into account a critical view of the state in HCI and more broadly for an anti-surveillance stance in the design of technologies.

HCI research on mobility and transport has been dominated by a focus on the automobile. Yet urgent environmental concerns, along with new transport technologies, have created an opportunity for new ways of thinking about how we get from A to B. App-based services, innovations in electric motors, along with changing urban transport patterns, are transforming public transit. Technology is creating new collective transit services, as well as new ways for individuals to move, such as through rental, free-floating e-scooters, so called 'micro-mobility'. This workshop seeks to discuss and establish HCI perspectives on these new mobilities - engaging with and even inventing new modes of transport, fostering collaboration between scholars with varied topical interests around mobility. We seek to bring together a group of industry and academic collaborators, bringing new competences to HCI around the exciting opportunities of redesigning our contemporary mobilities.

While the legalisation of and policies around e-scooters remain the cause of much debate worldwide, this article sheds lights on e-scooter users’ current practices and their interactions with pedestrians in the city. Taking an ethnomethodological approach to public space and mobility, we use video recordings of e-scooter riders to show, firstly, how riders dismount and then move to acquire rights to continue moving, thereby ‘playing’ with traffic rules, in order to weave rapidly through congested urban environments. Secondly, we examine how e-scooter riders and pedestrians deal with the potentially unexpected appearance of e-scooters via displays of attention, adjustments of speed, and the relative rights and obligations established via category-relevant spaces. The findings offer insights into the integration of e-scooters as one of what may be many new forms of electric powered micro-mobility in urban space.

The worldwide deployment of rental electric scooters has generated new opportunities for urban mobility, but also intensified conflict over public space. This article reports on an ethnographic study of both rental and privately-owned e-scooters, mapping out the main problems and potentials around this new form of 'micro-mobility'. While it suffers from problems of reliability and conflict, user experience is an important part of e-scooters' appeal, an enjoyable way of 'hacking the city'. E-scooters have a hybrid character: weaving through the city, riders can switch between riding as a pedestrian, a car or a bicycle. Building on these results, we discuss how e-scooters, ridesharing services, and their apps could develop further, alongside the role for HCI in re-thinking urban transport and vehicle design.

Although the vehicle horn is a minimal audible unit for communication, we will show that its uses are impressively varied. Drawing upon a corpus of video recordings from dashcams, we show how drivers use the horn for creating awareness; how they target particular vehicles; and how they use it for warnings, for complaints, and in instructing the seeing of an aspect of an ambiguous traffic object. Drivers' use of the horn involves, first, their sounding it in recognizable relations to past, current, and projected configurations of traffic on the road. Second, it involves drivers manipulating the vehicle horn to create sounds of shorter and longer durations that can then produce hearably distinct actions. Third, and finally, the driver can use the horn as an initiating or responsive action in relation to the actions of other members of traffic. The data are from road users in Chennai, India.

Instructional videos have become an important site of everyday learning. This paper explores how these videos are used to complete practical tasks, analyzing video-recorded interactions between pairs of users. Users need to repeatedly pause their videos to be able to follow the instructions, and we document how pausing is used to coordinate and interweave watching and doing. We describe four purposes and types of pausing: finding task objects, turning to action, keeping up, and fixing problems. Building on these results, we discuss how video players could better support following instructions, and the role of basic user interface functions in complex tasks involving different forms of engagement with the physical world and with screen-based activity.

This paper documents the experiences of those living under state surveillance. We interviewed our participants about how they lived under threat, and how it changed their technology practices. Our participants spanned three groups - journalists who reported from countries where their activities were illegal; activists who took part in civil disobedience, and individuals who worked in illegal activities that would have likely led to prosecution. In our analysis we cover four themes: first, 'the imagined surveillant'. Second, the danger and dependencies of technology use, third, their coping strategies, and lastly how belonging to a group can protect but also expose. In our discussion we cover how we can design for dissidents, and how to deal with the difficult questions this raises. We conclude by advocating for research that takes into account a critical view of the state in HCI and more broadly for an anti-surveillance stance in the design of technologies.

Mobility has long been a central concern in research within the Computer-Supported Cooperative Work (CSCW) community, particularly when it comes to work and how being on the move calls for reorganizing work practices. We expand this line of work with a focus on nomadic leisure practices. Based on interviews with eleven participants, we present a study that illuminates how digital technologies are used to shape and structure long-distance cycling. Our main analysis centers on bike touring as a nomadic leisure practice and on how it offers a radical departure from traditional modes of structuring work and life, and thus, complicates the relationship between work and leisure. We complement this with an account of managing the uncertainties of nomadicity by focusing on participants’ experiences with arranging overnighting and network hospitality. We offer this study, firstly, as one response to the call for more diversity in the empirical cases drawn upon in theorizing nomadic work and leisure practices, but more productively, as an opportunity to reflect upon the temporal and spatial logics of digital technologies and platforms and how they frame our attitudes towards the interplay between work and leisure., QC 20200113

We present a study of long-term outdoor activities, based on altogether 34 interviews with 19 participants. Our goal was not only to explore these enjoyable experiences, but more broadly to examine how technology use was recontextualized ‘away’ from the everyday. Outdoor activities are commonly presented as an escape from our technology-infused world. In contrast, our interviews reveal experiences that are heavily dependent on technology, both digital and not. However, digital technology — and in particular the mobile phone — is reconfigured when taken out of its ordinary, often urban and indoor, context. We first present a diversity of ‘aways’ during outdoor activities by depicting cherished freedoms and interpersonal preferences. We then describe how participants managed connection and disconnection while away and upon coming back. To conclude, we discuss how constructions of away can support more purposeful engagements with digital technology, and how pointed (dis)connection can be useful for technology design also in non-outdoor settings., QC 20200108

While gaze is an important part of human to human interaction, it has been neglected in the design of conversational agents. In this paper, we report on our experiments with adding gaze to a conventional speech agent system. Tama is a speech agent that makes use of users' gaze to initiate a query, rather than a wake word or phrase. In this paper, we analyse the patterns of detected gaze when interacting with the device. We use k-means clustering of the log data from ten users tested in a dual-participant discussion tasks. These patterns are verified and explained through close analysis of the video data of the trials. We present similarities of patterns between conditions both when querying the agent and listening to the answers. We also present the analysis of patterns detected when only in the gaze condition. Users can take advantage of their understanding of gaze in conversation to interact with a gaze-enabled agent but are also able to fluently adjust their use of gaze to interact with the technology successfully. Our results point to some patterns of interaction which can be used as a starting point to build gaze-awareness into voice-user interfaces.

In this paper we use the EU guidelines on ethical AI, and the responses to it, as a starting point to discuss the problems with our community’s focus on such manifestos, principles, and sets of guidelines. We cover how industry and academia are at times complicit in ‘Ethics Washing’, how developing guidelines carries the risk of diluting our rights in practice, and downplaying the role of our own self interest. We conclude by discussing briefly the role of technical practice in ethics.

Recent developments in gaze tracking present new opportunities for social computing. This paper presents a study of Tama, a gaze actuated smart speaker. Tama was designed taking advantage of research on gaze in conversation. Rather than being activated with a wake word (such as "Ok Google") Tama detects the gaze of a user, moving an articulated 'head' to achieve mutual gaze. We tested Tama's use in a multi-party conversation task, with users successfully activating and receiving a response to over 371 queries (over 10 trials). When Tama worked well, there was no significant difference in length of interaction. However, interactions with Tama had a higher rate of repeated queries, causing longer interactions overall. Video analysis lets us explain the problems users had interacting with gaze. In the discussion, we describe implications for designing new gaze systems, using gaze both as input and output. We also discuss how the relationship to anthropomorphic design and taking advantage of learned skills of interaction. Finally, two paths for future work are proposed, one in the field of speech agents, and the second in using human gaze as an interaction modality more widely.

We present a study of long-term outdoor activities, based on altogether 34 interviews with 19 participants. Our goal was not only to explore these enjoyable experiences, but more broadly to examine how technology use was recontextualized 'away' from the everyday. Outdoor activities are commonly presented as an escape from our technology-infused world. In contrast, our interviews reveal experiences that are heavily dependent on technology, both digital and not. However, digital technology - and in particular the mobile phone - is reconfigured when taken out of its ordinary, often urban and indoor, context. We first present a diversity of 'aways' during outdoor activities by depicting cherished freedoms and interpersonal preferences. We then describe how participants managed connection and disconnection while away and upon coming back. To conclude, we discuss how constructions of away can support more purposeful engagements with digital technology, and how pointed (dis)connection can be useful for technology design also in non-outdoor settings.

Recent developments in gaze tracking present new opportunities for social computing. This paper presents a study of Tama, a gaze actuated smart speaker. Tama was designed taking advantage of research on gaze in conversation. Rather than being activated with a wake word (such as “Ok Google”) Tama detects the gaze of a user, moving an articulated ‘head’ to achieve mutual gaze. We tested Tama’s use in a multi-party conversation task, with users successfully activating and receiving a response to over 371 queries (over 10 trials). When Tama worked well, there was no significant difference in length of interaction. However, interactions with Tama had a higher rate of repeated queries, causing longer interactions overall. Video analysis lets us explain the problems users had interacting with gaze. In the discussion, we describe implications for designing new gaze systems, using gaze both as input and output. We also discuss how the relationship to anthropomorphic design and taking advantage of learned skills of interaction. Finally, two paths for future work are proposed, one in the field of speech agents, and the second in using human gaze as an interaction modality more widely.

Cooperatives are member-owned organisations, run for the common benefit of their members. While cooperatives are a longstanding way of organising, they have received little attention in CSCW. In this paper, through interviews with 26 individuals from 24 different cooperatives, our focus is an exploratory inquiry on how cooperatives could expand thinking into what future economies can look like and the part technologies may play in them. We discuss (1) the work to make the co-op work, that is, the special effort involved in managing an enterprise in a democratic and inclusive way, (2) the multiple purposes that cooperatives can serve for their members, well beyond financial benefit, and (3) ICT usage within cooperatives as a site of tension and dialogue. We conclude by discussing the meaning and measures of success in alternative economies, and lessons learned for CSCW scholarship on civic and societal organisations., QC 20220824, MID4S

QC 20190905, KAW 2015.0080, Engineering the Interconnected Society: Information, Control, Interaction.

This paper introduces the notion of a smart data layerfor the Internet of Everything. The smart data layer canbe seen as an AI that learns a generic representationfrom heterogeneous data streams with the goal of un-derstanding the state of the user. The smart data layercan be used both as materials for design processes andas the foundation for intelligent data processing., This work is funded by the Swedish Foundation for Strategic Research (RIT15-0046).QC 20180404

This paper engages with the challenges of designing "implicit interaction", systems (or system features) in which actions are not actively guided or chosen by users but instead come from inference driven system activity. We discuss the difficulty of designing for such systems and outline three Research through Design approaches we have engaged with - first, creating a design workbook for implicit interaction, second, a workshop on designing with data that subverted the usual relationship with data, and lastly, an exploration of how a computer science notion, “leaky abstraction”, could be in turn misinterpreted to imagine new system uses and activities. Together these design activities outline some inventive new ways of designing User Experiences of Artificial Intelligence., QC 20180411, Smart Implicit Interaction

One of the biggest surprises about modern technology is not how productive it makes us, or how it has revolutionized the workplace, but how enjoyable it is. The great success of new technologies—such as social networking, computer graphics, wireless networks—are in how they create pleasure in our lives. People taking a walk in a forest can use a GPS device to track where they are, or while watching a football match use a phone to record a video clip of the game. Entire categories of leisure activities (such as sport and television) depend upon technology for their very existence.

While lightweight text messaging applications have been researched extensively, new messaging applications such as iMessage, WhatsApp, and Snapchat offer some new functionality and potential uses. Moreover, the role messaging plays in interaction and talk with those who are co-present has been neglected. In this article, we draw upon a corpus of naturalistic recordings of text message reading and composition to document the face-to-face life of text messages. Messages, both sent and received, share similarities with reported speech in conversation; they can become topical resource for local conversation-supporting verbatim reading aloud or adaptive summaries. Yet with text messages, their verifiability creates a distinctive resource. Similarly, in message composition, what to write may be discussed with collocated others. We conclude with discussion of designs for messaging in both face-to-face, and remote, communication.

While lightweight text messaging applications have been researched extensively, newmessaging applications such as iMessage, WhatsApp, and Snapchat offer some new functionality and potential uses. Moreover, the role messaging plays in interaction and talk with those who are co-present has been neglected. In this article, we draw upon a corpus of naturalistic recordings of text message reading and composition to document the face-to-face life of text messages. Messages, both sent and received, share similarities with reported speech in conversation; they can become topical resource for local conversation-supporting verbatim reading aloud or adaptive summaries. Yet with text messages, their verifiability creates a distinctive resource. Similarly, in message composition, what to write may be discussed with collocated others. We conclude with discussion of designs for messaging in both face-to-face, and remote, communication.

Malaria surveillance is a practice concerned with collection and analysis of data. This paper presents an ethnographical account of an international team of researchers producing data about malaria in the Zanzibar archipelago. We show that malaria is increasingly an electronic entity, inextricably interwoven with the practices of data workers using ICT tools. The use of mobile ICT tools enables new data production practices that include situated coordination mechanisms such that 1) more people can be surveyed, including individuals not suffering from malaria but possibly carrying the parasite, 2) greater geographical areas can be covered, and 3) more data can be validated and included in malaria statistics. As electronic data, malaria builds and mobilizes diverse human, organizational, and infrastructural worlds around it, who must now be dedicated to its production, management, and care. We discuss implications for design of digital data collection tools that support the work of teams surveying malaria, as well as implications for disease surveillance methods and practices.

Cooperatives are member-owned organisations, run for the common benefit of their members. While cooperatives are a longstanding way of organising, they have received little attention in CSCW. In this paper, through interviews with 26 individuals from 24 different cooperatives, our focus is an exploratory inquiry on how cooperatives could expand thinking into what future economies can look like and the part technologies may play in them. We discuss (1) the work to make the co-op work, that is, the special effort involved in managing an enterprise in a democratic and inclusive way, (2) the multiple purposes that cooperatives can serve for their members, well beyond financial benefit, and (3) ICT usage within cooperatives as a site of tension and dialogue. We conclude by discussing the meaning and measures of success in alternative economies, and lessons learned for CSCW scholarship on civic and societal organisations.

An argument that pleasure is a fundamental part of why we use technology, and a framework for understanding the relationship between pleasure and technology.The dominant feature of modern technology is not how productive it makes us, or how it has revolutionized the workplace, but how enjoyable it is. We take pleasure in our devices, from smartphones to personal computers to televisions. Whole classes of leisure activities rely on technology. How has technology become such an integral part of enjoyment? In this book, Barry Brown and Oskar Juhlin examine the relationship between pleasure and technology, investigating what pleasure and leisure are, how they have come to depend on the many forms of technology, and how we might design technology to support enjoyment. They do this by studying the experience of enjoyment, documenting such activities as computer gameplay, deer hunting, tourism, and television watching. They describe technologies that support these activities, including prototype systems that they themselves developed.Brown and Juhlin argue that pleasure is fundamentally social in nature. We learn how to enjoy ourselves from others, mastering it as a set of skills. Drawing on their own ethnographic studies and on research from economics, psychology, and philosophy, Brown and Juhlin argue that enjoyment is a key concept in understanding the social world. They propose a framework for the study of enjoyment: the empirical program of enjoyment.

While urban life requires us to maintain a healthy social distance and anonymity from others, a recurring design goal has been to push against this anonymity and assist in the formation of communities. In contrast, our aim in this paper is to design for keeping others at a comfortable distance, without seeming rude or uncongenial. Building on findings from 20 interviews and two design workshops, we present three design explorations that illustrate opportunities to support a sense of friendly connection in local, communal spaces, without promoting the formation of friendship or other long-term engagements, or requiring the effort and commitment they would necessarily demand.

Our overall vision for Mobile Life has been to create a society where happiness, playfulness and creativity are factors in peoples’ everyday lives. Through the ten years of research, the centre has become a strong voice advocating a human centred focus on digitalisation – focusing on what makes a good life for all. More importantly, we have provided a path to how this can be done – in our design processes, in our tools, in new business models, and in how we approach studies of life styles in change. The Mobile Life Way that is, our way of engaging in design-led exploration of novel technology, based on social science, art, design thinking, aesthetics and value-based concerns, is a unique approach that has rendered results that will continue to inspire. Our design work has often been many years ahead of the commercial front and today we see many of the design concepts from the earlier years of Mobile Life being provided as commercial products. This includes, for example, our work on wearable biosensors for wellbeing and health and tools for amateur video production. To address the vision of a good life, the centre has initiated and developed unusual and evocative research topics such as: integrating digitalisation with the fashion industry; connecting back to nature and engaging animals in interaction; designing with felt life and bodily engagement; pervasive games; or studying the life style changes that follow from the sharing economy. These research topics have changed the academic frontiers of our field. Taken together these explorations paint a broad picture of a whole society in change. A consumer-oriented Internet of Things society is no longer a prospect, but a reality. This enables a future where disruption could potentially create conflict, inequality, decrease inclusion and directly harm the success of Swedish companies and way of life. As a reaction to this negative view we have instead envisioned a positive world where digital technologies causes disrupt