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In the last years, the number of publications about hospitality and absorptive capacity – defined as the ability to recognize and apply new external knowledge (Cohen & Levinthal, 1990) – considerably increased. According to these publications, the main outputs of absorptive capacity and hospitality are, respectively, organization improvements in terms of innovation (Zhara & George, 2002) and service differentiation (Kunwar, 2017). The relation between absorptive capacity and hospitality lays in the fact that organizations can optimize the use of new external knowledge, related to hospitality, to respond in a more efficient way to the customers’ needs. Despite the relevance of both aspects to companies of different sectors, such as tourism, there are still gaps in terms of quantitative and qualitative analysis that contemplate simultaneously both absorptive capacity and hospitality literatures. In order to fulfill part of the mentioned gap, this study’s purpose was to elaborate a quantitative and qualitative analysis about this literature, more specifically: i) to verify the alignment between traditional absorptive capacity literature and publications that contemplate simultaneously both themes - absorptive capacity and hospitality; ii) to quantify its sources (authors and journals); iii) to highlight the future research questions suggested in these publications. To achieve this goal, all the management publications indexed in Web of Science that have as topics “absorptive capacity” and “hospitality” were analyzed by using VOSviewer, HistCite and Nvivo. Based on the main results, we have confirmed: the presence of some traditional absorptive capacity aspects in this literature and also the emergence of new aspects; the necessity to develop more studies that contemplate new theoretical ideas and models as well as multi-level measurements, quantitative methods and longitudinal techniques. A better understanding of these aspects can contribute to future studies and can also be interesting to policy makers and managers, especially, in a context of industry 4.0. [ABSTRACT FROM AUTHOR]

In the last years, the number of publications about hospitality and absorptive capacity - defined as the ability to recognize and apply new external knowledge (Cohen & Levinthal, 1990) - considerably increased. According to these publications, the main outputs of absorptive capacity and hospitality are, respectively, organization improvements in terms of innovation (Zhara & George, 2002) and service differentiation (Kunwar, 2017). The relation between absorptive capacity and hospitality lays in the fact that organizations can optimize the use of new external knowledge, related to hospitality, to respond in a more efficient way to the customers' needs. Despite the relevance of both aspects to companies of different sectors, such as tourism, there are still gaps in terms of quantitative and qualitative analysis that contemplate simultaneously both absorptive capacity and hospitality literatures. In order to fulfill part of the mentioned gap, this study's purpose was to elaborate a quantitative and qualitative analysis about this literature, more specifically: i) to verify the alignment between traditional absorptive capacity literature and publications that contemplate simultaneously both themes - absorptive capacity and hospitality; ii) to quantify its sources (authors and journals); iii) to highlight the future research questions suggested in these publications. To achieve this goal, all the management publications indexed in Web of Science that have as topics "absorptive capacity" and "hospitality" were analyzed by using VOSviewer, HistCite and Nvivo. Based on the main results, we have confirmed: the presence of some traditional absorptive capacity aspects in this literature and also the emergence of new aspects; the necessity to develop more studies that contemplate new theoretical ideas and models as well as multi-level measurements, quantitative methods and longitudinal techniques. A better understanding of these aspects can contribute to future studies and can also be interesting to policy makers and managers, especially, in a context of industry 4.0. [ABSTRACT FROM AUTHOR]

Absorptive capacity is an important dimension of the innovative capacity of firms. One of the main factors influencing absorptive capacity is exposure to external sources of knowledge, namely consortia. Considering that absorptive capacity dynamics is an underdeveloped research topic in extant literature on knowledge management, this study's aim is to empirically analyze the relationship between cooperation within hotel marketing consortia and adoption of explicit and implicit knowledge management practices. Accordingly, a survey was conducted with 4* and 5* hotels in Portugal affiliated to a hotel marketing consortium. Results showed there is a strong relationship between level of cooperation within consortia and level of adoption of explicit and implicit knowledge management practices. [ABSTRACT FROM AUTHOR]