Search

Your search keyword '"Minocha, Shailey"' showing total 14 results
Start Over Author "Minocha, Shailey" Publication Type Conference Materials
14 results on '"Minocha, Shailey"'

1. Knowledge Infrastructure

Author

Rugg, Gordon, primary, Rigby, Colin, additional, Gerrard, Sue, additional, Martin, Amy, additional, Skillen, Jennifer, additional, Bonfiglio, Emma, additional, Gardner, Allison, additional, Guo, Yuxin, additional, Minocha, Shailey, additional, and Taylor, Gavin, additional

Published
2022
Full Text
View/download PDF

12. Evaluating e-commerce environments

Author

Minocha, Shailey, primary, Petre, Marian, additional, Tzanidou, Ekaterini, additional, van Dijk, Geke, additional, Roberts, Dave, additional, Gassman, Nick, additional, Millard, Nicola, additional, Day, Barry, additional, and Travis, David, additional

Published
2006
Full Text
View/download PDF

13. THE CUSTOMER'S PERSPECTIVE: SOCIOLOGICAL ACCOUNTS OF E-COMMERCE ENCOUNTERS.

Author

Minocha, Shailey, Dawson, Liisa, Blandford, Ann, and Roberts, Dave

Subjects
ELECTRONIC commerce, CUSTOMER retention, CUSTOMER services, CONSUMER behavior, QUALITY of service
Abstract

Creating value and continuously generating a positive Total Customer Experience (TCE) for customers is important for E-Commerce environments in order to attract and retain customers. We embarked on a study that aimed to identify those characteristics of a customer's service encounter with an E-Commerce environment that would help in generating a satisfying TCE for the customers. Our intention was to investigate negative incidents or obstacles that mar a customer's TCE. To do this we employed a selection of complementary techniques such as naturalistic customer-observations, focusgroup like workshops, and structured-interviews of customers. In this paper, we present accounts of situations in which the customers experienced obstacles while interacting with E-Tailing environments. The aim of this paper is to emphasise how we have been able to draw conclusions about the phenomenon under study from the rich data obtained from a customer's experience with E-Commerce environments. We will demonstrate how these accounts are insightful for understanding the customer's perspective, and how they highlight the inter-play of several factors - personal, socio-cultural, organisational and usability that impact on the customer's TCE and influence his perception of value and service quality from an E-Commerce environment. [ABSTRACT FROM AUTHOR]

Published
2003

14. Eduserv Symposium 2010: The Mobile University.

Author

Minocha, Shailey

Subjects
CONFERENCES & conventions, TECHNOLOGICAL innovation conferences, HIGHER education, STUDENT attitudes, INFORMATION technology conferences
Abstract

The article discusses the highlights of the Eduserv Symposium 2010 on the mobile university, organized by Eduserv, held on May 13, 2010. The event focused on whether and how Page mobile technology assist in higher education in Great Britain. It tackled various issues concerning mobile university including the behavioral changes associated with technological innovations, changing landscape in mobile information technology (IT) among students, and the market's response to mobile operating systems.

Published
2010

Catalog

Books, media, physical & digital resources
See catalog results