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Despite cash being in widespread use in the Indian economy today, digital payment systems are becoming increasingly popular owing to their speed, ease of use, and convenience. Covid-19 pandemic had forced retailers to adopt digital payment methods. In the past one year alone, retail digital payments have grown significantly due to the fear of contracting COVID-19 and the convenience offered by digital transactions. This study aims to identify and analyze the factors that determine the adoption of digital payment technologies among the retail stores. The research is based on primary data collected through well-structured questionnaires from small retailers. The collected data are analyzed to determine the factors influencing the adoption of digital payment service among small retailers using appropriate statistical tools. [ABSTRACT FROM AUTHOR]

The Indonesian retail industry continues to grow, especially modern retail owned by individuals, which needs to reflect on the successful franchise retail industry. This study discusses the analysis of location selection at one of the largest retailers in Indonesia through a spatial pattern analysis approach that is useful as a role model for individual retailers. The object of this research is Indomaret retail in Surabaya city, the second big city in Indonesia after Jakarta based on its population. Data are collected from OpenStreetMap and co-location mining is performed on relevant location attributes and then evaluated using the participation index (PI). PI is calculated against major attributes, combinations of 2 minor attributes, and combinations of 3 minor attributes, then sorted to get the top 3 attributes. The major attribute with the highest PI score is footfall, while the minor attribute with 2 combinations results is worship facility, and with 3 combinations results in food service. Spatial data analysis is proven to detect retail store location patterns. The results of this study can be applied as a reference for location selection in opening new retail stores, especially in the high-density population area which has a similar type to Surabaya city. [ABSTRACT FROM AUTHOR]

The total food waste constitutes a great portion of perishable goods and Kaya (2021) stated that inventory management has been proven to be more challenging for perishable goods since these deteriorate over time and become obsolete. This study will be significant for business owners in Convenience Store X in Marikina City and for future studies to have an effective inventory management. The objective of this study is to create user-focused inventory management system using a design thinking approach which is a five-stage process: Empathize, Define, Ideate, Prototype, Test. With that, the researchers gathered data and determined the users' pain points related to the inventory management system for perishable goods in Convenience Store X. Then, the researchers came up with criteria and solutions for the new inventory system with the use of Multi-Criteria Decision Analysis (MCDA), specifically Analytical Hierarchy Process (AHP) and integrated with software developers in designing the three (3) user interfaces of a Software-as-aservice (SaaS) inventory system namely: System X, System Y and System Z. Through the Pugh Selection and User Acceptance Test, the researchers collected ratings from the users and concluded that System X is the most preferred design based on the users' pain points and preferences. [ABSTRACT FROM AUTHOR]

Today, the importance of maintaining quality standards in any business is fundamental to the success of the business, so having engineering tools helps a lot to integrate optimal quality into products and services. For its part, the retail store model provides great support to the commercial sector, but it presents many problems when it comes to maintaining ideal quality standards due to the versatility of its processes and products. This article seeks to establish a model that allows retailers to adapt to the use of Lean tools that improve the quality of service, reduce waste and increase the effectiveness of work. For this purpose, quality tools are integrated and the PMBOK guideline is used as a guide in a convenience store, also counting on the support of the organization for the validation of the proposal. [ABSTRACT FROM AUTHOR]

The importance of facility maintenance management in the retail sector industry has increased rapidly. This research is useful to expand global competition by trying to increase productivity, maximize equipment in total effectiveness and streamline effective and efficient maintenance. by One of the market leaders in the industry retail sector in Indonesia is Alfamart. PT. Sumber Alfaria Trijaya, Tbk has a vision of leading a retail distribution network owned by the wider community, meeting consumer needs, and expectations. To deliver the consumer needs and expectations, PT. Sumber Alfaria Trijaya, Tbk do repairs and maintenance that taken to the profit or loss when the fault is incurred. The purpose of this paper is to analyze maintenance systems at several branches of PT. Sumber Alfaria Trijaya, Tbk and to provide an insight of activities maintenance practice in the retail store. In this paper, the first part is based on the literature, it reviews the characteristics of preventive maintenance. The second part results from a survey about preventive maintenance in the retail sector industry. The questionnaire included a final list of 6 characteristics of preventive maintenance. Store managers were requested to rate the characteristics. The store manager as a respondent on the criteria of preventive maintenance was measured based on their response to a five-point Likert scale. The mean ratings for all the characteristics are 4 or higher (out of 5). The highest mean rating of 4.44 for Preventive Maintenance Planning & Scheduling. The lowest mean rating of 4.02 is Preventive Maintenance Performance. Based on the correlation test using Minitab Software, showing that the correlation is statistically significant. [ABSTRACT FROM AUTHOR]

Research on self-recommending product agents is under way. Compared with product promotion by humanoid robot agents, self-recommending agents can call a passing customer's attention to product. As the customer's interest is focused on the product, the self-recommending agent can then give instructions, such as "pick me up." It has been found that customers tend to follow such instructions, and touching the product is known to effectively support sales promotion. From two experiments in a convenience store, a self-recommending agent in this study was successful in attracting customer interest, which included handling the products. However, we also found that, after being picked up, the products' monologue resulted in customers leaving the product behind on the shelf. Herein, we examine the reasons why. [ABSTRACT FROM AUTHOR]

The management of facility maintenance has become increasingly crucial in the retail sector. By attempting to boost production, enhance equipment efficiency overall, and simplify effective and efficient maintenance, this research can help to extend worldwide competition. This paper's analysis of the maintenance practices at several convenience stores to provide more information on the retail store's maintenance practices. The data is obtained from a survey at several convenience stores in Jakarta. Afterwards, the questions were created based on the main variables of maintenance management characteristics in the literature review. The first section of this paper, which is based on the literature, examines the traits of preventive maintenance. The second section is the outcome of research on preventive maintenance in the retail sector. A final list of six preventive maintenance characteristics was added in the questionnaire. The characteristics were rated by store management. Based on the store manager's reaction on a five-point Likert scale, the criteria for preventative maintenance were evaluated. All attributes get an average rating of approximately 4 or higher (out of 5). [ABSTRACT FROM AUTHOR]

The pandemic outbreak costs millions of people die because of the spread of the disease. According to the CDC, death rates are four times greater in 30-to 39-year-olds than in 18-to 29-year-olds, and 600 times higher in those 85 years and older. The retail sector is classified as convenience stores, clothing stores, and department stores. Based on the gathered data, the majority of the respondents of this research study are below 21 years old and at 30 years old retail workers (e.g. staff, vendors, and employers). The researchers would like to discuss and measure the risk levels of each employee of different ages and gender towards COVID-19 infection. This study does not only measure risk levels for certain age groups and gender but other factors as well, such as, their behavior, health, exposure, and social policy which are found originally from Resilience Innovation Knowledge Academy (RIKA) India. Online survey questionnaires via Google Forms were distributed to the said respondents. Pearson correlation in line with Hopkins, 2000 correlation coefficient value was utilized and to ascertain the level of correlation of sub-factors to incorporate the significance of these sub-factors towards COVID-19 infection. Results found that factors such as the use of face masks, frequency of handwashing, sanitizing before touching the face, following social distancing, anxiety about the situation, and trust in government measures significantly contribute to COVID-19 infection. Recommendations, possible solutions, and prevention are discussed in this paper. [ABSTRACT FROM AUTHOR]

This study is carried out in a commercial company with a chain of convenience stores. The initial phase of the diagnosis aims to introduce the problem, show the analysis made on the process, and finally the identification of the root causes of the problem. The key solution was to create a two-phase model which includes an allocation of stores by demand, vehicle capacity and a time optimization model of the routes. Vehicle Routing Problems (VRP) are usually optimized in function of the length of the resulting routes. These functions are expressed in terms of distance, time, fuel consumption, cost, emissions, etc. In this case, the cost of the route is given by the most expensive customer covered in such a route. In addition, the models proposed consider time windows constraints and heterogeneous fleet. All the necessary documentation under the company's scheme to implement the two-phase model and reduce travel expenses was developed This includes the restructuring of the daily route calculation and planning process with new contract terms and conditions that ensure greater benefits for the company. The results after the pilot test and simulations were a 16% reduction in final travel expenses and vehicle occupancy increased from 63% to 85%. [ABSTRACT FROM AUTHOR]

The Lean Manufacturing approach for waste elimination can be applied in all sorts of operations. In this work this approach is adapted and applied for the reduction of inventory in the network of convenience stores of the leading Mexican company in this sector. The work describes the efforts devoted to achieve such objective in the store network served by the Distribution Center (DC) of San Martin located in Mexico City (CDMX). The initiatives considered are the increase of store inventory replenishment frequency and the reduction of the delivery time from the DC to the stores. The use of lean tools and mathematical models for defining replenishment frequencies and delivery routes is described. The description of expected results and those of a pilot program are given. [ABSTRACT FROM AUTHOR]

This research aims to explore how organizational culture affect employee performance. The study is a descriptive research and causal research using quantitative approach. The population is used as the object in this research were employees of the convenience store in Bandung by taking the total sample of 80 respondents. This research uses simple linear regression analysis to examine the extent to which a causal relationship between the independent variables (organizational culture) and the dependent variable (employee performance). This research was conducted to identify and analyze the organizational culture and the impact against the performance of employees. The problem in this research is that most employees have understood an organizational culture that occurs, however the achievement of optimal performance still does not meet the expected criteria. The descriptive results indicate that the employees' responses regarding organizational culture and employee performance are included within good category. The hypothesis result shows that organizational culture has an effect toward employee performance. Meanwhile, the value of R Square is 0.395, which means that the influence of organizational culture on employee performance is within 39.5 percent. Moreover, the remaining percentage of 60.5 percent is influenced by other factors not explored in this study. [ABSTRACT FROM AUTHOR]

The purpose of this work is to apply a strategy for reducing the inventory replenishment cycle time for a Mexican Convenience Store Supply Chain. This strategy is structured with the aim of reducing the store inventory level from about 30 days on average. This work describes the efforts of the company to decrease the delivery cycle time by increasing the inventory replenishment frequency in the Metropolitan Monterrey area. Results of simulation and pilot studies of implementing the suggested initiatives are provided. [ABSTRACT FROM AUTHOR]

Innovative information technologies have been commonly used in retail business. One of them is electronic kiosk that operated in various convenience store in Indonesia. However, this is a newly established kind of retail service and many users found the user interface too confusing, thus making this machine difficult to operate. This research is aiming to measure the usability of electronic kiosk so the user can use it easily. To measure the usability, usability testing methods such as performance measurement, Retrospective Think Aloud, System Usability Scale (SUS), and Questionnaire for User Interaction Satisfaction (QUIS) were used. The result of this research was a recommended user interaction design for electronic kiosk that will allow the user to use electronic kiosk machine easily. [ABSTRACT FROM AUTHOR]

In this study, 1324 responses of 172 shoppers using the Myers and Alpert (1968) approach were analyzed to identify the determinant dimensions of convenience for online and instore shopping and test their validity in the context of their actual purchase behavior. The findings of the study show that of the four dimensions of convenience, while shopper assessment of “search” convenience was the most important attribute for both online and instore shopping, and “transaction” convenience the most different between the two retail outlets, the determinant dimensions in both retail outlets were “access” and “possession” convenience. The findings have useful implications for both online and instore shopping outlets. They also show that the Myers and Alpert (1968) approach of considering both importance of the dimension to the shopper and the difference of the dimension between the two types of shopping outlets is accurate and relevant. [ABSTRACT FROM AUTHOR]

This ethnographic study examines how and why Detroit-area credit-constrained members of the urban poor relied on owners/employees of corner convenience stores, known as "party stores," for accessing short-term, interest-free informal credit services. Findings indicate that for these informants, informal credit at party stores functioned as a low- or no-cost alternative to formal credit and high-cost fringe banking services such as payday lenders, both of which were inaccessible and/or cost-prohibitive for most informants. These data contribute empirically to a growing body of research on credit-constrained individuals, including "credit invisibles," by exploring this population's use of informal credit mechanisms. Findings also make a theoretical contribution by highlighting the importance of resource exchange networks through which members of the urban poor build strong yet disposable social ties and form fictive kinships in order to respond to economic shocks, combat food insufficiency, and survive economic destitution. [ABSTRACT FROM AUTHOR]

This study uses a case study design to investigate the questions of how inter-organizational routine influence the outcome of new service development and what factors influence the adoption of inter-organizational routines associated with development outcome. Empirical evidence was drawn from one e-commerce service which was developed by Taiwanese convenience store chains. The present study found that the standard development procedure and the lack of common knowledge between individuals may increase the frequency with which project meetings for transferring knowledge are used between firms, leading to increased development time. Moreover, the present study also found empirical evidence that the adoption of inter-organizational routines associated with development outcome is determined by the degree of project complexity. [ABSTRACT FROM AUTHOR]

With the adoption of Internet, online shopping has provided a convenience way to purchase goods or services from anywhere at any time in recent years globally. Especially, convenience stores are available for consumers to pick up goods ordered from Internet shops in Taiwan. Therefore, convenience stores have become an important success factor for increasing a lot of profit in online shopping in Taiwan. Past researches have indicated that consumers dare not or are not willing to purchase goods in online shopping. The reasons include the problem of security and the lack of consumers¡¦ trust. Thus, these problems constitute a key barrier to the use of online shopping as well as long-term commitment to the relationship building. Therefore, there is a need to build up consumers¡¦ trust in order to overcome the influential factor in online shopping. In this paper, we use statistic analysis method by questionnaires to discuss the characteristics of pick-up goods in the convenience stores and illustrate the relationship among consumers¡¦ trust in online shopping and pick-up goods behavior in convenience stores. In our experiment, questionnaire items are measured by Likert scale. In 227 valid questionnaires, 90% participants deeply believe that pick-up goods in the convenience stores can promote consumers¡¦ trust in online shopping. [ABSTRACT FROM PUBLISHER]

Using ethnographic, archival data, and secondary literature, this project tries to explain how the idea of convenience configures in the everyday life in Taipei. The convenience stores studied are those run by the transnational incorporations. The project traces the emergence of the idea of convenience in the US, its being remade in Japan, and its reconfiguration in Taiwan. The research will show how the socio-technological infrastructure, the shared assumptions of urban lives, and the people in Taipei collectively contribute to the way in which the idea of convenience configures. The strategic site - convenience stores - situated in the intersection of just-in-time production, retail, service, and everyday routines, provides a way to approach everyday life in late capitalism. Moreover, this study highlights three factors which have been neglected in existing literature on cross-cultural consumption: (1) inconspicuous consumption (2) the embeddedness of consumption in the infrastructures of a society (3) space as an important aspect of the arrangement of consumption. In addition, the focus of this research on Japanized convenience stores in Taipei, an epitome of a highly developed consumer society in East Asia, will highlight the distinctive trajectories of the development of East Asian consumer societies and cities and intra-East Asia relationships. ..PAT.-Unpublished Manuscript [ABSTRACT FROM AUTHOR]

This study investigates the relationships among customer satisfaction, customer loyalty, and market share in a sample of students pertaining to their usage of convenience store outlets. The authors show that the expected positive relationships of satisfaction with market share and of satisfaction with loyalty are not supported in this sample. However, as expected, customer loyalty is shown to exhibit a strong and positive associated with market share. [ABSTRACT FROM AUTHOR]

The current work draws upon rational choice theory to better understand victim and offender decision making processes during convenience store robberies. The data come from over 1500 police reports of convenience store robberies that took place between 1998 and 2005 throughout the state of New Mexico. Information collected from the incident reports allows us to determine which victim and offender actions are associated with success and failure. Using this information, we explore the degree to which victims and offenders make rational choices. ..PAT.-Unpublished Manuscript [ABSTRACT FROM AUTHOR]