1. Game-Based Learning: An approach for Improving Collaborative Airport Management.
- Author
-
Freese, Maria
- Subjects
GAMIFICATION ,AIRPORT management ,DECISION making ,COLLECTIVE action ,STAKEHOLDER analysis ,COMPUTER network resources ,COMPUTER software ,MANAGEMENT software - Abstract
A variety of different stakeholder groups work at any given airport. To aim for a safety and an efficient and environmentally friendly mobility, the stakeholders must modify processes. In the area of airport management one possibility is to establish the collaboration of stakeholder groups. But challenges arise out of divergent interests. These differences can significantly influence decision-making. Special kinds of airport management processes (and in particular when focusing on decision-making) are difficult to analyse with conventional methods of real- or fast-time simulations, because in these cases there is no holistic focus on human decision-making. Serious games offer the possibility to validate complex operational concepts in airport management. Due to the high collaborative nature it is also possible to analyse human decision-making in teams with the help of serious games. To analyse these both aspects in airport management the serious game D-CITE (Decisions based on Collaborative Interactions in TEams) was developed. It is a round-based multiplayer game, which is playable for four players. The task is to manage an airport. Therefore it is necessary to share information due to limited knowledge about certain facts. Moreover, there are critical events, such as thunderstorms. The team earns a numerical score, which provides information about the success of the team. All in all, D-CITE is not only a research instrument, but also a training instrument. The game trains managers in the relevance of information-sharing and in the benefits of collaborative decision-making. The focus in this paper is on the game-based learning aspect. In a first study the quality of D-CITE was tested (N=8). It has been found that the game, the usability and the abstracted degree of reality was well suitable for this kind of analysis. During a second experimental session with airport managers (N=4) the training and game-based learning aspect was proved. After filling out questionnaires, the four experts played D-CITE. During a debriefing, the learning aspect (awareness about the relevance of collaboration) was evaluated. The results will be presented and discussed in this paper. [ABSTRACT FROM AUTHOR]
- Published
- 2016