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The Purpose of this research is to analyze the effect of patient satisfaction in moderating nurses' quality of service and performance on patient loyalty at the Lasepang Health Center, Bantaeng Regency. This research was conducted at Lasepang Health Center, Bantaeng Regency, performed for two months from November to December 2020. The design of this study was a survey with a quantitative approach. The sample in this research was 50 respondents from patients who came for treatment at the Lasepang Health Center, Bantaeng Regency. The sampling technique is accidental sampling. Data collection was carried out through observation, questionnaires, interviews, documentation, while the data were analyzed using multiple linear regression. The study results indicated that nurses' quality of service and performance had a significant positive impact on patient loyalty. Thus, to increase patient loyalty, it is necessary to have a quality service that can match the benefits intended for the health center (expected service) with the services received or experienced (perceived usefulness) from the sufferer or the results experienced. In addition to the quality of service, increased patient loyalty is also influenced by the performance of nurses. With the nurse implementation, the results of the nurse work in terms of quality, nurses get from carrying out their duties and their responsibilities as charged. Then it was proven that patient satisfaction was able to moderate the effect of service quality and nurse performance on patient loyalty at the Lasepang Health Center, Bantaeng Regency. Thus, patient satisfaction, namely the level of a patient's feeling, is the result of an analogy between evaluating the ability or the outcome of health services. The patient's dream in the patient's totality of the patient's experience to the health agency strengthens service quality and nurse performance on patient loyalty. [ABSTRACT FROM AUTHOR]

This study examines and analyzes the influence of leadership style and organizational culture on employee performance through motivation at PT Angkasa Pura 1 (Persero) Airport Rescue and Fire Fighting (ARFF) Sultan Hasanuddin Maros International Airport. The research design used in this study is an explanatory survey and path analysis with a quantitative approach to determine the direct and indirect effects on the variables studied. The population of this study was all employees at PT Angkasa Pura 1 (PERSERO) Airport Rescue and Fire Fighting (ARFF) Sultan Hasanuddin Maros International Airport, as many as 87 employees. The number of samples in this study using saturated models or a total sampling of 87 pieces. The selection of this research was conducted using the entire sampling technique or saturated sample, where the determination of the sample is based on a large population. The results showed that Leadership Style and Organizational Culture Toward Employee Performance Through Motivation at PT Angkasa Pura 1 (Persero) Unit Airport Rescue and Fire Fighting (ARFF) Sultan Hasanuddin Maros International Airport. [ABSTRACT FROM AUTHOR]