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This chapter considers the living lab concept and reflects on its use in ITAIDE. The idea of living labs is presented as a framework for studying and acting in living settings such as organisations, work places, public spaces and the wider environment. Living labs are also suggested as promising infrastructures for developing innovation. [ABSTRACT FROM AUTHOR]

Innovation in the eCustoms domain happens in complex constellations of heterogeneous stakeholders. Understanding and shaping the dynamics of these stakeholder constellations is critical for the success in terms of achieving collective action and precarious in terms of power struggles among stakeholders. This chapter aims at sensitizing the reader to the crucial role of economic, political and indeed social networks in shaping the process and outcome of ongoing innovation in the eCustoms area. It looks at preconditions of collective action or ˵how to make elephants or giants dance together″ and posits that networking permeates all areas of eCustoms innovation. [ABSTRACT FROM AUTHOR]

The concept of living labs is presented as a framework for studying and acting in living settings such as organizations, work places, public spaces and the wider environment. Living labs have been suggested and indeed promoted as promising infrastructures for innovation. Yet, at the same time, the notion of a living lab has been criticized as being vague and superfluous. We thus ask whether the living lab concept contributes any more than the simple notion of a pilot project in a multi-stakeholder environment. This chapter presents an overview of thinking on Living Labs. [ABSTRACT FROM AUTHOR]

The Beer Living Lab (BeerLL) provided an environment for businesses, authorities, technology providers and universities to explore innovative concepts for export of excise goods. The BeerLL concept, developed as a result of the collaborative efforts, proposes a radical shift from the traditional ˵data-push˵ to an innovative ˵data-pull˵ model. In the new model, trusted traders (such as Authorized Economic Operators) who can ensure that they are in control of their supply chain operations no longer need to submit any information to the authorities. Instead, interested governments get 24/7 secured access directly to the business systems of the supply chain partners and can ˵pull˵ information when needed. [ABSTRACT FROM AUTHOR]

This paper outlines how information technology (IT) can help to drive business innovation and growth. Today innovation is a key to properly managing business growth from all angles. IT governance is responsible for managing and aligning IT with the business objectives; managing strategic demand through the projects portfolio or managing operational demand through the services portfolio. IT portfolios offer the possibility of finding new opportunities to make changes and improve through innovation, enabling savings in capital expenditure and the company΄s IT operations staff time. In the last century, IT was considered as a new source of infinite possibilities and business success through innovation. [ABSTRACT FROM AUTHOR]