1. Unleashing the Challenges of Chatbots and ChatGPT in the Banking Industry: Evidence from an Emerging Economy Author Dewasiri, Narayanage Jayantha, author, Karunarathna, Karunarathnage Sajith Senaka Nuwansiri, author, Rathnasiri, Mananage Shanika Hansini, author, Dharmarathne, D. G., author, and Sood, Kiran, author Published 2024 Full Text View/download PDF