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Arts and design‐based approaches hold potential for supporting deliberation among groups with different views and values who collaborate through their information practices. This paper describes the design of such an approach, entitled Sangam: Prompts for Discussions, Decision Making, and Design Activities that Respect Newcomer Communities and their Data. Grounded in empirical research, Sangam is a set of physical cards that prompt reflection on and discussion of ethical complexities that arise when coordinating immigration and settlement services in Canada. This report describes the process of designing the Sangam cards, staying true to the project's research findings while also leaving space for interpretive flexibility. [ABSTRACT FROM AUTHOR]

This paper reports on a comparative survey of online news use and perceptions of trust in Canada and Japan among young university educated adults. Results indicate that information use patterns are broadly consistent, with some differences by gender and country. Notably, young adults report heavy reliance upon social media channels as sources of online news, despite consistently low levels of trust for this type of content. [ABSTRACT FROM AUTHOR]

As information literacy is a key competence of the information society, information literacy instruction in public as well as academic libraries is crucial. Today, librarians do not only act as providers of information but also as educators of the information society's citizens. This study aims to assess the perceived quality of information literacy instruction in libraries of Canada's informational cities: Montreal, Toronto and Vancouver. Therefore, librarians were interviewed by means of a questionnaire inspired by the SERVQUAL diagnostic tool. The questionnaire comprises of two parts: The first part consists of questions regarding information literacy instruction, in the second part the focus is on the seven competence areas of information literacy. Based on the difference between the librarians' "Expectation" and "Experience" scores, gap scores for all questionnaire items were calculated and are now being presented and discussed. At the same time, results of public and academic libraries are compared to show the differences in information literacy instruction and the perceived value of the different information literacy competence areas. [ABSTRACT FROM AUTHOR]