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This article investigates the impact of the COVID-19 pandemic on logistics and supply chain processes through a two-phase analysis. First, a literature review maps the existing studies, published from 2021 to 2023 (101 papers), offering a view of the multiple challenges faced by supply chains during the pandemic emergency. The literature analysis makes use of descriptive statistics, thematic classifications and cross-analyses to provide a detailed overview of the issues raised by the COVID-19 pandemic and of the related implications. Second, a case study targeting a logistics operator was conducted, to derive practical insights into the real-world implications of pandemic disruptions. The study highlights the importance of proactive risk management strategies and the role of Industry 4.0 technologies to improve supply chain resilience and sustainability. Hence, this research contributes to a deeper understanding of the impact of the COVID-19 pandemic on logistics and supply chain processes and offers valuable guidance for companies, especially those working in the transport and logistics field. [ABSTRACT FROM AUTHOR]