Hinman, Alan R., Farmer, Paul, Papers, Jean-William, Ivers, Louise C., Leandre, Fernet, Weigel, Jonathan L., and Rosenberg, Mark L.
Subjects
Haiti -- Health aspects, Epidemics -- Prevention -- Research -- Haiti, Earthquakes -- Influence -- Haiti, Cholera -- Prevention -- Research -- Control -- Care and treatment, Business, Economics, Law, Political science
Abstract
The cholera epidemic in Haiti will be a year old in October and is far from under control. As cases spiked across the country during the summer rainy season, the [...]
Participatory management -- Evaluation, Organizational effectiveness -- Evaluation, Information technology -- Evaluation, Business, Human resources and labor relations
Abstract
This article reports on a preliminary investigation of how companies use empowerment and organizational memory. Through personal on-site visits and interviews, data were gathered from respondents in eight organizations representing different industries. A classification scheme was developed to categorize those organizations according to the extent that they implement key success factors for empowerment and mechanisms for organizational memory. Empowerment and organizational memory previously have not been considered as a strategic combination. Classification enables organizations to identify strengths, weaknesses and opportunities., As business use of information technology (IT) expands, the traditional constraints of time and geography, which were formerly rigorous, are now relaxing or changing. Rapid advances in telecommunication and other [...]
BUSINESS success, CUSTOMER relationship management, TECHNOLOGY, BUSINESS software, RELATIONSHIP marketing, BUSINESS, CONSUMERS
Abstract
The authors discuss an approach for turning the myth of success in customer relationship management (CRM) into dual-creation of value for a company and customer through the use of technology, data and customer knowledge. They note that firms spend billions of dollars annually on CRM systems aimed at improving customer-company relationships. Also tackled are the underlying myths that impede CRM success, including the myths of CRM as the domain of marketing. They explain areas that need to be addressed to dispel such myths.
Focuses on the use of the Harel statecharts in modeling business workflows. Importance of statechart mapping in identifying potential workflow problems; Analysis of the specific properties inherent in actual business workflows; Properties of active database systems.